Jump to content
battles

Can no longer reset client passwords

Recommended Posts

We can no longer reset client passwords from the Admin area nor can our clients reset password from the login/forgot password area.

Help!

Share this post


Link to post
Share on other sites

ok - so I've got a lot of issues with this. I see that now it's under "Users/Manage User"

1. Why keep all this blank space where it used to be? It looks broken.

2. How do I convert all the main accounts "contacts" to users so we can reset passwords?

 

2020-10-09 19_51_47-Window.png

Share this post


Link to post
Share on other sites
On 10/10/2020 at 01:57, battles said:

1. Why keep all this blank space where it used to be? It looks broken.

I would agree - I can remove the blank spacing with a simple CSS hook (on both users and contact pages), but it really needs WHMCS to restructure the output in a future update.

JAnxaZk.png

Share this post


Link to post
Share on other sites
31 minutes ago, DennisHermannsen said:

WHMCS v9 - Admin Area refreshed (3 blank spaces removed)!

WHMCS v8.15.2 - Admin Area refreshed (old menu returns - due to public demand demonstrated by a 2-vote feature request gaining traction!). 😜

Share this post


Link to post
Share on other sites
On 10/12/2020 at 7:15 AM, brian! said:

WHMCS v8.15.2 - Admin Area refreshed (old menu returns - due to public demand demonstrated by a 2-vote feature request gaining traction!). 😜

When is 8.15.2 coming out that we get this back?

Share this post


Link to post
Share on other sites

This is ridiculous.  We should be able to reset passwords for clients as v7 allowed us to.
Of course someone makes a Module for $25 that can do it, but WHMCS cannot ?

Come on WHMCS, get with it please.

Share this post


Link to post
Share on other sites
9 hours ago, Kanguru said:

I agree this functionality was so convenient! Why remove it!!

You can still trigger a password reset in 8.x.. see: 

 

You can't choose the password for the customer however.

Share this post


Link to post
Share on other sites
2 hours ago, xyzulu said:

You can't choose the password for the customer however.

THIS is probably the most ridiculous change I've seen in the 8.x series (and trust me, I've seen quite a few).
Choosing a client's password , or resetting it for them (no, sending them a link is not the same thing) is a pretty crucial thing.

You can tell the WHMCS team haven't actually spent time on the phone with customers, at least end hosting customers, because, in the time I did end user support for various companies this came up rather frequently.  

Quote

just reset my password to xyz123

It doesn't take that much to verify clients, really, and honestly, given the hosting industry, if you can't do something as simple as this, you're going to get some ugly feedback from your customers

 

On 10/9/2020 at 7:57 PM, battles said:

1. Why keep all this blank space where it used to be? It looks broken.

Again, agreed. It's obvious that this was an after thought here. Hooks shouldn't be needed to fix the design mess (and yes, it's broken) caused by software developers.

 

Share this post


Link to post
Share on other sites

This change in WHMCS makes things difficult.

We have customers who need a new password to access WHMCS, when we perform the reset, the customer says that he did not receive the email or that the reset process does not work (probably the customer does not know how to do it).

In short, we have no way to save a password for the customer and providing it by phone, chat or email, the customer has no way to enter the WHMCS to make payments.

Honestly, I don't know which brilliant mind thought this change was a good idea.

Please, allow admins write a new password for a user.

Share this post


Link to post
Share on other sites

While I am ok with this change.. surely you are logging all your outgoing emails. If this is the case you will be able to see if they reset email was delivered to your customer or not. It's rare that email is not delivered unless you have not setup spf/dkim etc and are not using a proper email sending service.

Share this post


Link to post
Share on other sites
41 minutes ago, xyzulu said:

you will be able to see if they reset email was delivered to your customer or not

You will be able to see if it went out, but if it's to an external server such as Gmail, out the door means out of sight. 😉

Share this post


Link to post
Share on other sites

Not at all.. the logs will reveal if Gmail accepted the message. If you have SPF and dkim configured it's likely your message will be in their inbox. Embed a pixel and you can even track of they opened the email.

Edited by xyzulu

Share this post


Link to post
Share on other sites
1 hour ago, xyzulu said:

Not at all.. the logs will reveal if Gmail accepted the message. If you have SPF and dkim configured it's likely your message will be in their inbox. Embed a pixel and you can even track of they opened the email.

That will only say if Gmail accepted it. It won't say if it hit the inbox, the spam box or whatever. 
As for embedded pixels? I block those. I'd assume, since that's a common spammer gimmick to validate email addresses, that others do as well.

Share this post


Link to post
Share on other sites
39 minutes ago, bear said:

As for embedded pixels? I block those. I'd assume, since that's a common spammer gimmick to validate email addresses, that others do as well.

And most webmail clients and other mail clients will block / no load them by default and I'd bet gmail does also as well as gmail might consider it spamish and toss it in the spam folder -- they did at least for a client's signature's linked images .

This might require a couple hooks with an ajax call to handle.  Geez, reinvent the wheel time. 

Share this post


Link to post
Share on other sites

Believe me it works just fine (email opens and clicks - clicks are easy to track) in Gmail. Don't reinvent the wheel.. Just use a reputable email sending service with all these features.

Edited by xyzulu

Share this post


Link to post
Share on other sites

Tracking whether the email arrived does not solve the problem.

It is no use saying to the customer: "look, I saw that the email arrived in your gmail" - the customer wants the solution, or the access. Gmail accepts the message and then blocks it internally.

And there is not only gmail, there are corporate emails with their own domains and servers with crazy rules, which sometimes block legitimate messages.

In theory, the idea of sending the reset link is great, but in practice, in the real world, several problems occur and generate confusion for the client to access the WHMCS.

The solution is very simple: do not change what already exists in version 8, but add the field so that the admin can manually record a password.

It's really simple to do, so simple that someone is already selling a $ 25 add-on that does that.

Share this post


Link to post
Share on other sites
12 hours ago, Mindnet said:

Gmail accepts the message and then blocks it internally.

^^ That was my point exactly. 🙂

Share this post


Link to post
Share on other sites

I really don't understand why remove a necessary option for the system administrator.  This makes us look bad to a client, it is ridiculous to try to explain to a client that we are the system administrators but we can't just change his password. 

Are you trying to favor the developer of the "Change User Password" module ?

Why is there no more response from WHMCS in this post?

Share this post


Link to post
Share on other sites

I have the same problem here where my client received forgot password reset email but no URL link in the email.

I have hard time when there is no password reset button in admin area. It is really hard I tell you. WHMCS should put it back.

We want the feature back...in next version update...!!!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By javacodemonkey
      After updating with the most recent stable release (8.30.0), I went through my standard testing process to see if anything is no longer working.   I found that the Login As Owner function no longer works and, instead, updates the url to be (URL + #).  
      Is this something that has already been looked into for correction?  Are there any hot fixes that are suggested?
       
    • By Manchester Web Hosting
      Hello everyone,
      Hoping someone can point me in the right direction. Bascially  after reviewing our video heatmaps we have found loads of drop offs on our checkout page due to potential new customers getting frustrted with having to keep inputting the password and security question IF the checkout form has any errors OR hasnt been filled out with all the required details.
      IF thats the case then the form refreshes and points out the errors. Now what we noiced is that the customer would the fill out OR correct the errors being pointed too and then submit BUT they dont fill out the password OR security question again as (I ASSUME) they think its already present when in fact its been cleared.
      Have seen potential customers going through the checkout form up to 10 times (I know right!) filling out the form and adding in missing OR fields that contain errors. Would be ideal IF they looked at everything and ensured that they filled out everything the first time round. A perfect customer alas thats not the case.
      SO trying to figure out how to keep anything inserted in the password and security answer fields at the very least saved AS they are for the personal fields (name + address) in case there is an error and the page spits out which errors those are. At the very least they wont have to add in those details again (as thats whats making them go round and round in circles!!!)
      Further, it would be great if that can also be applied to the card number and expiry field NOT the cvv tho for abovious reasons...
      I have checked the following files and cannot see where that removal takes place:
      js/jquery.payment.js js/scripts.min.js Also checked the HTML to see if there is any indicators there but cannot find anything. Pretty sure I am misssing something here i.e where the validation uccors maybe thats where those fileds are getting stripped?
      Any pointers to what I am missing OR how to implement that? I was thinking that dding in a class OR additional bootstrap class direct into the HTML field output would help?
    • By lamjed001
      From WHMCS 8.0 i noticed that Custom Field of type password become encrypted, how ?
      when i get Custom Field ( type password ) value via my module to make account with this password i saw that password is encrypted
      i used decrypt($password) it works fine
      but when i change the custom field type to text so decrypt($password) will not work because password already decoded ( original value )
      So my question is : how to get password from custom field ( type text btw this is not encrypted ) and from custom field ( type password encrypted ) because i need my addon to be compatible with both types

      Note : custom field of type text do not encrypt
      custom field of type password it become encrypted
    • By bblue115
      At the end of the year, I am working on a customer care campaign, to get a list of customers for this campaign, I need to know specifically how much each customer has spent on my services. From the papers there I can come up with the right strategy. But I couldn't find ways to test that figure. So would be grateful if someone showed me how to get a customer spending report. Thank you
    • By ModulesGarden
      1. Making Headway Towards Full WHMCS V8.0 Support

      As you most probably know, WHMCS V8.0 currently enjoys the beta status, and the stable version is only a matter of time as well. This can only mean one thing - we have once again put all our modules on the examination table!

      We are already releasing on a daily basis new WHMCS V8.0 and PHP 7.4 compatibility updates so catch up with all the latest releases, and stay on the lookout for more upcoming ones!
      cPanel Manage2 For WHMCS - v1.5.3 DirectAdmin Licenses For WHMCS - v1.4.1 Discount Center For WHMCS - v1.4.8 DNS Manager For WHMCS - v2.14.2 EURid Registrar For WHMCS - v1.3.3 Hosting Quota Notifications For WHMCS - v2.0.7 Name.com Registrar For WHMCS - v1.2.3 Password Manager For WHMCS - v2.2.10 Plesk Extended For WHMCS - v3.4.3 Quotes Automation For WHMCS - v2.1.3 Servertastic SSL For WHMCS - 1.4.4 Social Media Login For WHMCS - v1.3.6 Support Tickets Allocator For WHMCS - v1.3.4 Support Tickets Filter For WHMCS - v1.1.9 Unban Center For WHMCS - v2.3.2 WordPress Manager For WHMCS - v1.5.2
      Browse the Complete Support List!



      2. EasyDCIM v1.7.0 Release

      With the announcement of an all-new 1.7.0 version, EasyDCIM has once again hit the sweet spot by implementing a multi-purpose monitoring toolkit. This eagerly-welcomed feature simplifies greatly round-the-clock supervision of all devices and network ports, thereby allowing you to run your business without any risk of technical failure.

      This landmark event also includes the introduction of a brand new gear to a diverse collection of EasyDCIM-oriented modules. Advanced Monitoring For EasyDCIM has been designed to further extend the choice of actions to be performed within the area of monitors management.

      We also specifically recommend you check out the new mechanisms of system notifications, revisioned in such a way that you will never again miss any crucial change in the operation of your data center.

      Work Smarter Not Harder with EasyDCIM v1.7.0!



      Need Custom Software Development For Your Business?
      Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated