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WHMCS John

WHMCS Support Manager
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Everything posted by WHMCS John

  1. WHMCS John

    A short introduction on Resello

    Hi @Resello, Welcome to the community! I'd like to invite members to check out Resello's range of modules in the WHMCS Marketplace.
  2. WHMCS John

    Team WHMCS Needs You!

    Do you love working with internet technologies and helping people? Do you know WHMCS and Website Hosting? If so, we want you to join team WHMCS! As you can see from the photo, we're a friendly bunch, and we are looking for a new Technical Analyst to join our team --> The type of applicants we are looking for should be passionate about helping customers resolve issues & answering queries they have. Excellent written communication, advanced problem solving and troubleshooting skills, and being able to work independently are a must. Having experience with PHP development, and having the ability to review & understand PHP code is a bonus. We are looking for applicants based worldwide for this remote position. Because of that a stable internet connection required. Experience: Experience with troubleshooting and debugging PHP and MySQL Installation and configuration of PHP Applications within Linux and Windows environments Familiarity of WHMCS software, configuration and implementation Good working knowledge of HTML, CSS and Javascript Eligibility Requirements: High School diploma or equivalent; One year of web hosting industry experience or other related work preferred Previous experience building addons, hooks or modules for WHMCS preferred Familiarity of web hosting control panels or payment gateway APIs preferred If that sounds like you, send us your resume: CLICK HERE TO APPLY! We can't wait to hear from you.
  3. WHMCS John

    Team WHMCS Needs You!

    Do you love working with internet technologies and helping people? Do you know WHMCS and Website Hosting? If so, we want you to join team WHMCS! As you can see from the photo, we're a friendly bunch, and we are looking for a new Technical Analyst to join our team --> The type of applicants we are looking for should be passionate about helping customers resolve issues & answering queries they have. Excellent written communication, advanced problem solving and troubleshooting skills, and being able to work independently are a must. Having experience with PHP development, and having the ability to review & understand PHP code is a bonus. We are looking for applicants based worldwide for this remote position. Because of that a stable internet connection required. Experience: Experience with troubleshooting and debugging PHP and MySQL Installation and configuration of PHP Applications within Linux and Windows environments Familiarity of WHMCS software, configuration and implementation Good working knowledge of HTML, CSS and Javascript Eligibility Requirements: High School diploma or equivalent; One year of web hosting industry experience or other related work preferred Previous experience building addons, hooks or modules for WHMCS preferred Familiarity of web hosting control panels or payment gateway APIs preferred If that sounds like you, send us your resume: CLICK HERE TO APPLY! We can't wait to hear from you.
  4. Hi all, Following a dialogue with WGS, I have now re-activated the Marketplace listings. It is my understanding that the source of the intrusion has been identified and an update published to address it. I would recommend all users of the Client-X theme apply the 1.0.6 update. Note: WHMCS has not conducted an audit of any WGS code. This message should not be considered an endorsement.
  5. Version 1.0.0

    50 downloads

    An issue has been identified in the 7.6.1 release - published on 28th August, 2018 - that causes the ResellerClub module to inaccurately report the Transfer Lock status when the IRTP Transfer Lock is also applied. This could result in the status of the lock being reported as on, when it is actually off. The impact is negated by the presence of the separate IRTP Transfer Lock.
  6. Hi @plusplushosting, I'm pleased to hear the hotfix resolved the matter for you. That is correct, in 7.6 the 2Checkout module will create a subscription for all recurring items where possible (including domains).
  7. WHMCS John

    cPanel Matching Accounts

    Hi @CJF077, This can occur if there are two entries in WHMCS for the same domain. If you search for the domain using the Intelligent Search and get two results, that will confirm it.
  8. Hi @Crashtest007, Please review Utilities > Logs > Activity Log, do you see two sets of "Cron Job" entries per day? If so, this behaviour indicates that the cron.php file is being triggered twice. Please ensure there is only one cron job touching the cron.php file on your server. If not, you might have two administrator users sending emails to addresses which ultimately forward to the same mailbox.
  9. Hi all, We've taken the decision to temporarily remove WGS' listings from the Marketplace and have reached out to them. We expect to restore listings once we can be confident in the safety for our users.
  10. Hi @Zabwino1865, The presence of this message is something which has been reported to us previously, and case CORE-11887 is open with our development team to clean it up in a future update. Our investigations have determined this message isn't actually indicative of any functional problems, so can safely be ignored in the meantime.
  11. WHMCS John

    Monthly price can not be canceled

    Hi @fajryassin, To troubleshoot data saving errors, please follow these steps: Enable the Setup > General Settings > Other tab > MySQL Debug option. Then Reproduce the problem Now Review Utilities > Logs > Activity Log for any SQL errors. Finally, disable the MySQL Debug option. Share the errors logged here for us to review.
  12. Hi @Hannan, Please begin your troubleshooting by reviewing Utilities > Logs > Activity Log and ensure you see a number of entries beginning "Cron Job" and "Automated Task" each day. The final entry every day should be "Cron Job: Completed Daily Automation Tasks". * If you see no Cron Job entries at-all this means you have not configured your automation cron correctly, you must do this per our installation instructions. The relevant documentation can be found at http://docs.whmcs.com/Crons * If you see some Cron Job entries but none after "Automated Task: Starting Server Usage Stats" your cron is getting stuck at the Usage Stats Update stage. The most likely cause of this error is that you have an old server in Setup > Servers that is no longer available. To resolve this, you should update or remove any inactive or offline servers from Setup > Servers so that they can all be connected to successfully. Or alternatively Update Usage Statistics can be disabled under Setup > Automation Settings. * Finally, if you see some Cron Job entries but no "Cron Job: Completed Daily Automation Tasks" entry this suggests the cron is being terminated prematurely by your server. Please increase the memory_limit and max_execution_time settings in your server's php.ini to 64M or 128MB which should easily be sufficient. Then see if things improve and you start getting the cron job report again over the next few days.
  13. Hi all, As the OP mentioned, we do have case CORE-12722 open internally to investigate what code changes are necessary to take account of these changes to eNom's API. I have also tagged this to the case for the development team's reference.
  14. WHMCS John

    Error after upgrading to latest version

    Hi @Mike4286, The table name is indeed marketing_emails_opt_in. I've edited Chris' post accordingly. I invite you to open a support ticket so that we can review your database and advise of any missing tables and fields.
  15. WHMCS John

    update from 7.0.1 to 7.0.2

    Hi @majidfarzaneh, I was able to find one reference to this error here: http://www.webhostingtalk.com/showthread.php?t=1619865 In this instance, the disk space quota had been reached. So please ensure that there is at-least 250MB free space available.
  16. WHMCS John

    whmcs php imagick install

    Hi @magicgirl, WHMCS does not manage the PHP configuration on your server. You'd need to recompile PHP with your required extensions, how this is done depends upon your particular server configuration. Instructions for a cPanel server are located at https://documentation.cpanel.net/display/EA/EasyApache
  17. Hi @Karlog-IT, Imported accounts won't have an order, because they weren't originally ordered via WHMCS. What you could do is place an order manually (via Orders > Add New Order) and untick the Generate Invoice and Send EMail checkboxes. Copy across all the details from the imported service into the newly created service. Then delete the imported service using the red "Delete" link at the bottom of the client's Products/Services tab. This way, the hosting account will remain active on your server, WHMCS can manage it via the newly ordered service, and there will be an order for you to assign to the affiliate.
  18. WHMCS John

    Need help with domain registration..

    Hi @Jessie Abernathy, This error is being returned by your domain registrar, seems to indicate they are rejecting the credentials you've entered into WHMCS on the Setup > Products/Services > Domain Registrars page.
  19. Hi @Jessie Abernathy, Whilst there is not currently an upload option on the order form, we are tracking this suggestion here: https://requests.whmcs.com/topic/custom-field-with-upload-file - please add your vote and comments. With just 24 votes over 5 years, this isn't our most in demand feature at present. In the meantime, the way we handle this is to add instructions to the product welcome email with a link for customers to submit a support ticket. That way they can attach their logo to the ticket, plus you get an extra notification.
  20. WHMCS John

    Product Bundles

    Hi @Jessie Abernathy, With this configuration, if the domain and hosting are left to auto-renew, the client will not be charged for hosting or the domain name for the second year.
  21. WHMCS John

    Pending Orders - Paypal

    @jgshier, Whilst there isn't a feature to do this as standard, it's potentially something which could be implemented at your end on a custom basis. Using the Action Hooks system, you could write some PHP code to check the client's order history and trigger it automatically when they place an ordering using the ShoppingCartValidateCheckout hook point. This allows you to return an error message on the order form to inform the user to complete their exiting order instead.
  22. Hi @ocastaned, If a client purchased hosting + weebly, or adds weelby to an existing hosting account, WHMCS will create the FTP account and set these as the publishing details within Weebly. If a client purchases the Weebly service from you on a standalone basis (to use with external hosting with another company) or purchases hosting with your afterwards, you'll need to create the FTP account manually. Then enter the details into the WHMCS admin Products/Services tab Click Save Changes Then use the Module Command button to update the publishing details at Weebly.
  23. Hi @Nona, The way the Plesk module has been designed is that all accounts created by a customer are associated with the same customer record in Plesk. This issue is currently being tracked here: https://github.com/plesk/whmcs-plugin/issues/25 By design there is not currently a way for a single customer two own tow reseller accounts, or a reseller account and a shared hosting account. This issue is currently being tracked here: https://github.com/plesk/whmcs-plugin/issues/18
  24. WHMCS John

    Stop emails from whmcs

    Hi @monsterit, The pop.php cron job is still required. However it should not be sending a report to you each time it's triggered. This sounds like your crontab is configured to email the output to your address. You can stop that one a per-cron basis by appending the following at the end: >/dev/null There isn't an option to stop the Domain Synchronisation Report email. Personally I set up an email filter to move them into a folder and check occasionally for any errors.
  25. WHMCS John

    Timezone Questions

    Hi @opieo, The screenshot of your phpinfo looks to be valid. Is this a screenshot of the Utilities > System > PHP Info page? This health check uses ini_get to obtain the current date.timezone value. Then uses date_default_timezone_set to check whether it's valid. So either the Timezone has been set in a different php.ini which doesn't apply to your WHMCS installation, of your PHP configuration doesn't recognize the "Australia/Sydney" timezone for some reason, causing date_default_timezone_set to return False.
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