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WHMCS Support Manager
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Everything posted by WHMCS John

  1. Hi there, Please ensure that the email template is not disabled under Configuration > System Settings > Email Templates. If the email template is enabled, follow these steps to troubleshoot email sending problems: https://help.whmcs.com/m/troubleshooting/l/1261469-troubleshooting-email-sending-problems
  2. Hi all, This behaviour suggests a problem with PHP session file storage on your server. Attached is a simple script to test PHP sessions on your environment. Please unzip and upload to your public_html directory and visit in your browser. Every time you refresh the page, the number should increase 1,2,3,4 etc... However if the number stays at 1 on your server, this means there is a problem with the PHP sessions configuration that your server admin/hosting provider will need to investigate and resolve. sessiontest.zip
  3. Hi @snake, Thanks for providing that Ticket ID, I've raised with with the cPanel Customer Service Supervisor, who will be following up shortly.
  4. Hi @snake, I'd like to look into this experience. Can you share the cPanel SEO Ticket ID, please? @yggdrasil Check out today's feature spotlight post for more info on cPanel SEO: https://blog.whmcs.com/133719/feature-spotlight-cpanel-seo-via-marketconnect
  5. Hi all, Thanks for these reports. If an error has simultaneously started occurring at the same time for multiple users, particularly without making any POP changes to WHMCS, this would point towards an issue on Microsoft's side. I'd recommend checking with Microsoft support for further information on the cause of the error. The only related change of which I'm currently aware, is Microsoft's forthcoming plan to disable basic auth for POP/IMAP, that will affect any software which checks or monitors mailboxes automatically. However this is not scheduled to start until 1st October 2022. It's possible someone at Microsoft or your Exchange administrators may have jumped the gun and switched off Basic Auth for POP/IMAP early. The above article and this Exchange Team May 2022 Blog Post look to contain some information on how Exchange administrators can continue to use Basic Auth for POP/IMAP until the switch-off begins. For further updates on support for POP/IMAP Modern Auth with Microsoft Exchange in WHMCS, please subscribe to the feature request: https://requests.whmcs.com/idea/additional-authentication-options-for-pop3-exchange-online If you are unable to use Basic Auth for POP with your Microsoft Exchange service for some reason, a potential workaround is to forward emails to a regular mailbox which does support Basic Username/Password authentication, and have WHMCS import from there. To update the POP/IMAP Import mailbox settings in WHMCS, navigate to Configuration > System Settings > Support Departments > Edit.
  6. Hi @WebHostingPeople, Please begin your troubleshooting by following these steps: https://help.whmcs.com/m/troubleshooting/l/678235-troubleshooting-a-blank-page-oops-error-message#via-the-configuration-file
  7. Hi @garybarr. Please follow these troubleshooting steps: https://help.whmcs.com/m/troubleshooting/l/678268-troubleshooting-login-problems
  8. Hi @B_dogs, The Stripe token IDs are stored in WHMCS as a Pay Method record, which are encrypted like credit card details (for obvious reasons). This means that they cannot be edited or changed. Instead it would be necessary to create a new Pay Method record with the new Stripe token IDs in the correct format, and delete the original Pay Method records with the previous Stripe token IDs. Normally this would be done by the client adding their card via the Pay Methods page of the client area. Given some PHP know-how, I imagine a script could be created leveraging the createRemoteCardPayMethod method to create new Pay Methods under the appropriate Client Accounts with the new Token IDs, using the JSON format: {"customer":"cus_abc123","method":"pm_def456"}
  9. Hi @Olusola, You can type into the field to search for products. All your products should be available in the list. Which products are missing when you search, exactly?
  10. Hi @sol2010, Our primary channel for communication on this matter is located at https://requests.whmcs.com/idea/php-8-0-support You can vote and subscribe to updates on the request to receive notifications via email.
  11. Hi @Jan38, Yes, this will be addressed in our next maintenance release (which will be designated 8.5.1).
  12. Hi @madbutcher, The SSL Status icon will be displayed based on the Product Type. Products types of "Other" will not show the padlock icon. Shared Hosting, Reseller Hosting and Dedicated/VPS product types will show the icon.
  13. Hi all, The WHMCS Connect feature supports the Firefox® and Safari® browsers. Chromium-based browsers browsers (for example, Chrome™) are not supported. In Safari you may also need to enable Cross-Site Tracking: https://support.apple.com/en-ca/guide/safari/sfri40732/mac Documentation: https://docs.whmcs.com/WHMCS_Connect
  14. Hi @Rosendo, What is the WHMCS System URL value under Configuration > System Settings > General Settings, please? It should end with a single trailing slash.
  15. Hi @SEOINGRAM, The idea of MarketConnect services is they can be purchased by both your hosting customers and those with websites hosted elsewhere; thereby maximising your revenue potential. This workflow is for those customers who have hosting elsewhere. For those who don't yet hosting with you, I'd suggest channelling them through the shopping cart to purchase website hosting, and the free trial for Website Builder will be added automatically (if you have that option enabled in MarketConnect settings).
  16. Hi @hostnet, Thanks for the detailed report. I can confirm this is a known issue . A hotfix is available to resolve it here:
  17. Hi @Olusola, Thanks for reporting this issue. We've been able to confirm this and have published a hotfix to resolve it:
  18. Version 1.0.0


    An issue has been identified in the 8.5.0 release - published on 9th June 2022, that causes the Your Active Products/Services Client Area Homepage Panel to be overlapped by other panels on the page, when a Client Account contains 4 or more services.
  19. What's new in WHMCS 8.5: Client Area Home Page SSO - Clients can now use single sign-on to access their active services such as cPanel and Plesk hosting accounts directly from the Client Area Home Page. Multi-Year SSL Orders with DigiCert - Offer two-year and three-year SSL certificates from RapidSSL, GeoTrust and DigiCert via MarketConnect with fully automatic reissuance and reinstallation throughout the order period. Shopping Cart Cross-selling - Setup additional product recommendations to be displayed when customers add a product to their cart or checkout. Metric Billing for Plesk - Bill for resource usage including things such as email addresses, disk space and bandwidth. cPanel SEO via MarketConnect - An SEO product offering that helps your customers websites rank more highly in search engines such as Google, creating more successful websites to maximise customer retention. Improved System Settings - Now with categories, sorting preferences and improved responsive behaviour. For more information about the new features in WHMCS 8.5, visit the What's New in WHMCS 8.5 Microsite
  20. The details of and solutions to common errors which may be encountered when applying the 8.5 update have been published in our dedicated 8.5 updates section: 8.5 Update Troubleshooting Please review these guides before posting or opening a support ticket, as your question may already be answered.  Further self-help for update issues is located at: https://help.whmcs.com/m/updating General troubleshooting guides are located at: https://help.whmcs.com/m/troubleshooting
  21. Hi @southbankhosting, Is the owner of the cPanel account the same as the user entered into the Server record in WHMCS? Ie. If the account is owned by a reseller in WHM, then that same reseller user should be used on the Server record in WHMCS.
  22. $DomainRenewalMinimums = array('.co.uk'=>'1000','.org.uk'=>'1000','.me.uk'=>'1000','.uk'=>'1000'); We suggest the above entry. Source:
  23. Hi @Wisan, General troubleshooting steps for a 404 error are located at: https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error Based on the context of the error, it's possible that the root cause is actually a server-side security measure which is blocking the POST data being made when saving the General Settings. Therefore I'd also suggest checking your server-side security logs (eg. mod_security) in case that's being triggered erroneously.
  24. Hi, In order to see the commands being sent/received between WHMCS and the module, the Configuration > System Logs > Module Debug Log tool can be used Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems
  25. Hi @Chris74, Domain renewal restrictions can be customised. Please review the following documentation: https://docs.whmcs.com/Domains_Management#Domain_Renewal_Restrictions
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