https://whmcs.community/rss/2--.xml/This board is used to communicate any planned or unplanned MarketConnect partner product status updates, this board is read-only and will be updated via the MarketConnect Team when issues arise.  If you are experiencing an issue that is not reported in this board please review the MarketConnect Help Centre or Open a Ticket with our teamenMon, 01 Sep 2025 19:57:22 +0000Dear Open-Xchange customer We'd like to inform you that an OX Cloud service degradation was detected on 19/09/2024. The teams at OX had seen an issue with LDAP and items like additions, deletions and slow password changes. As of yesterday @ 12:50 BST all is working fine again and no error should come up (is any in the past).Sat, 21 Sep 2024 05:24:59 +0000Mon, 24 Jun 2024 18:42:24 +0000WHMCS has been made aware by Open-Xchange of a Service Degradation which is impacting OX Cloud. We will continue to update this thread as we receive more information.Wed, 05 Jun 2024 15:07:17 +0000Open-Xchange has announced they encountered an issue earlier today, and performed an unplanned Maintenance, stating: I am pleased to inform you that the issue has now been resolved:Tue, 09 Apr 2024 20:35:54 +0000Dear Customers, We are pleased to inform you about the upcoming planned Maintenance Windows for the second quarter of 2024. Here are the planned Maintenance Windows: - 04th of April 2024 (2024-Apr-04) - 08th of May 2024 (2024-May-08) - 06th of June 2024 (2024-Jun-06) As in the past, the infrastructure maintenance windows are independent of those and are announced separately.Fri, 01 Mar 2024 06:09:21 +0000Dear Customers, We are pleased to inform you about upcoming planned Maintenance Windows for the first quarter of 2024. Here are the planned Maintenance Windows: - 11th of January 2024 (2024-Jan-11) - 08th of February 2024 (2024-Feb-08) - 07th of March 2024 (2024-Mar-07) As in the past the infrastructure maintenance windows are independent from those and announced separately.Tue, 05 Dec 2023 08:26:17 +0000Sat, 21 Oct 2023 10:52:36 +0000Open-Xchange is pleased to inform you about upcoming planned Maintenance Windows for the fourth quarter of 2023. Here are the planned Maintenance Windows: - 26th of October 2023 (2023-Oct-26) - 30th of November 2023 (2023-Nov-30) As in the past the infrastructure maintenance windows are independent from those and announced separately. Best regards,Thu, 07 Sep 2023 11:53:44 +0000WHMCS has been made aware by Open-Xchange of an Emergency Infrastructure Maintenance which is impacting the following: - Email might be not accessible for a short time for some users - Email delivery might be temporarily delayed - Single users might lose their session an are required to login again. Maintenance window: Start Date and Time: 2023-08-04 9:15 a.m UTC End Date and Time: 2023-08-04 10:15 a.m UTC Short description of planned tasks: - Emergency Patch for OX App Suite v8.12 We will continue to update this thread as we receive more information.Fri, 04 Aug 2023 09:40:18 +0000WHMCS has been made aware by 360 Monitoring of a service degradation affecting Pro, Business and Enterprise plans. Clients placing new order for these plans may find they are limited to the "Lite" trial services, and see messages prompting they Upgrade to Pro. The issue has been escalated to the 360 Monitoring team for investigation and resolution. In the meantime 360 Monitoring support can manually correct the features for affected clients. Please contact MarketConnect support with your Order Number to arrange this.Tue, 30 May 2023 15:56:56 +0000WHMCS is aware of a Service Degradation affecting Digicert which is impacting the configuration of Organisation Validation (OV) certificates. Affected certificates will encounter an error when submitting the CSR and approval email: We have reported the issue to Digicert, and their engineering team are investigating a solution.Wed, 26 Apr 2023 13:35:22 +0000As previously outlined at Open-Xchange have advised they will perform maintenance tasks on the environment today, starting now. The expected duration is 5h Please monitor this thread for detailsWed, 05 Apr 2023 05:07:36 +0000We have been informed by our SSL Issuer: This issue has now been resolved (15:29 GMT)Wed, 29 Mar 2023 13:56:21 +0000The following MarketConnect partners provide public Service Status pages for updates during service outages and planned maintenance: SpamExperts Service Status Digicert Service Status Open-Xchange 360 MonitoringFri, 03 Mar 2023 18:14:19 +0000WHMCS has been made aware by OX App Suite of scheduled maintenance which beginning Thursday, March 09th, 1:00 a.m., EST. Open-Xchange will update the environment with the latest version of OX App Suite v8.10. New Versions: - Open-Xchange App Suite Frontend v8.10.2 - Open-Xchange App Suite Middleware (Backend) v8.10.67 - Open-Xchange Dovecot Pro v2.3.20 Enhancements to the OX Cloud platform in this release include: - Improved "Connect your Device" Wizard It is now possible to connect your iOS or macOS device with IMAP, CalDAV and CardDAV at the same time with one QR code. - Introducing “OX Sync App” now available inside the “Connect your Device" wizard The OX Sync App for Android is a native mobile phone app built specifically for Android smartphone users who have a valid OX App Suite account. The app is designed to let users sync OX App Suite appointments, tasks and contacts directly with the native mobile phone clients. It also integrates seamlessly with the standard Android calendar, task and contacts apps. Maintenance Time Window: During the period, there is the possibility of brief interruptions (5-15 minutes) to certain services as specified. Please note that a complete suspension of all the services during the whole period is unlikely. Thursday, March 09th, 1:00 a.m., EST till Thursday, March 09th, 06:00 a.m. EST. There will be up to a 5 hours period of time in which short interruptions can occur. Affected services: - Web Single users might lose their session and be forced to login again. Web UI performance might be slowed down. Single users might face short connection timeouts. - Email Single users might lose their session and forced to login again. Single users might face short connection timeouts. Single login attempts might fail. Mail Round Trip times might increase. - Provisioning Single Provisioning calls might fail (create, change or delete users).Fri, 03 Mar 2023 18:05:30 +0000Open-Xchange has announced upcoming planned Maintenance Windows for the second quarter of 2023. Here are the planned Maintenance Windows: 5th of April 2023 (2023-Apr-05) Completed 4th of May 2023 (2023-May-04) 7th of June 2023 (2023-Jun-07) As in the past the infrastructure maintenance windows are independent from those and announced separately.Wed, 01 Mar 2023 15:36:46 +0000Welcome to the MarketConnect Partner Product Status Updates board. From time to time, our MarketConnect Partner Products may experience scheduled or unscheduled outages. The MarketConnect Team have created this board to provide you with regular, timely updates for these instances. Having an issue, but not seeing it listed here? Head to the MarketConnect Help Centre and open a ticket with our MarketConnect Specialists. We'd highly recommend "following" this board to ensure you can get updates from this board, to do this head to the main board, and click Follow in the top right hand corner of the board. Prefer an RSS Feed? You can subscribe to that here.Wed, 22 Feb 2023 05:04:22 +0000