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Found 52 results

  1. Certain companies have different departments. In this case, there is a gentleman who bought our product in his name for the company, so his account is set up on WHMCS, he now receives all emails and invoices. How does one set that the invoices get sent to a separate email? Like the accounts department. I see there is a tab where you can add a sub contact in the contact itself but i do not know how to use it. Would that be the solution?
  2. I've apparently lost the default messages for the following email templates: Invoice Payment Confirmation Support Ticket Feedback Request Clients Only Bounce Message If someone can provide these via a word doc or text file, it would be greatly appreciated. Thanks
  3. Hi. I'm trying to get my client's email archiving up and going... but the "single sign-on" function isn't working. I also can't log in to my Marketplace account to start a support ticket either... not sure why if I'm logged into WHMCS. So I need some help! How do I provision the Spam Experts module? Does my client need to be registered on the Spam Experts website (or do I need an account there too)?
  4. Hi, i wanted to know that how can i restrict users with unverified email addresses from accessing client area until they verify their email addresses.
  5. I can't seem to find any instruction about when the various emails are sent to the customer. This would be helpful for all emails but specifically I'm wondering what the difference is between "Credit Card Payment Due" and "Credit Card Payment Pending." Does it really charge the card, send the Pending email, and then also send the Payment Confirmation email immediately after when the payment finishes? It seems like annoying overkill if they get the Pending email for every transaction, but if it only gets sent under an unusual condition then I'd like to know what that is. Thanks!
  6. battles

    ENOM G Suite

    Does this module work? I've had mixed results. When I tested, I still had to go into the ENOM backend and accept and provision the emails and also sign into google admin. There's like no up-to-date documentation on it. Looking for others thoughts or experiences.
  7. battles

    Pre-Sales contact form

    Our WHMCS pre-sales contact form isnt bringing any of the fields over except the message. All the fields are marked as "required" so you have to enter the info, but we cant tell who is actually sending the info! Emails come "from" our email to the email we set to receive. Not good.
  8. Since 7.7 I'm getting email alerts several times a day for transfer and expiration day syncs. Can disable these emails? I like having it going but I don't need messages each time it runs.
  9. 1. Having multiple brands under your attentive care may feel at times like a cumbersome duty you would rather delegate to someone else. But no such bleak thought will ever cross your mind when you make the manifold utilities of our renowned Multibrand For WHMCS module a part of your everyday routine. Additionally, we have just released a bulky 2.2.0 update of the tool so as to raise the suite of offered possibilities a level up. As a result, from this moment on you will be able to look up the desired branded invoice using the WHMCS ″Quick Search″ function, send blind carbon copies as well as carbon copies to the address specified in the branded email template, and let the ″Billable Items″ to be branded together with the invoices generated from them. While we could shed more light on every single opportunity now ready for the taking, we simply do not want to deprive you of all the fun. Make your way to the module's changelog and rekindle your passion for multibranding craft! Learn all about Multibrand For WHMCS 2.2.0! 2. Bolstered with an array of various refinements, our Domain & Email Forwarding For WHMCS 1.3.0 module is worth of your attention now more than ever. You may be particularly keen on noticing that your clients gained the means to adjust key attributes of domain and email forwarders via API, SSL mode for DirectAdmin server is now perfectly supported, and the ″Port″ field can now contain custom values. We will not be taking any more of your precious time by enumerating all the fresh developments, while you can easily view them on our website! Learn all about Domain & Email Forwarding For WHMCS 1.3.0! 3. Customers who stand by you through thick and thin is the best form of gratification a company could ever wish for. And in this respect we are truly blessed, as recently the number of our own loyal supporters has skyrocketed to 20,000! Today we would love to extend our appreciation to every single one of you, in whatever corner of the universe you are right now, with the first-class promotion that goes far beyond the mundane. Welcome with open arms the superb 33% discount compatible with the annual license of our products, and the no less attractive 11% promo code applying to open source software. Cannot decide which one to choose? Why not have both! Make off with as many deals as you want! Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  10. Hello, I would like to change the $ticket_url or $ticket_link outputs in support email template from whmcsurl/viewticket.php?tid=2222&c=Pkjr2jgW to the following format whmcsurl/viewticket/2222-Pkjr2jgW I tried replace {&ticket_link} to {$ticket_link|replace:'.php?tid=':'/'|replace:'&c=':'-'} But that is not works Can any one help me for make that via hook? Thanks
  11. sokalsondha

    email issue smtp

    Hello everyone thanks for reading my topics. i am having a big problem now with my whmcs. i have connect my gmail in my whmcs with SMTP. and its working fine. i want all other emails from my whmcs to my customers go from no-reply@mydomain.com so the clients can't reply that email only in my product details email i want it go from my gmail email address. so clients can reply that email and its comes to our gmail address but now i can see all emails like password reset order email invoice email all going to my clients from my gmail. if its happenning than i am scare that gmail could be block our email address how can i use SMTP for gmail only for that product details email. and other email need to go from domain email please someone help me do i need to make some hook? or is there any settings? this is my smtp settings http://prntscr.com/jhf2xc this is another setup http://prntscr.com/jhf391 this is my product details email template http://prntscr.com/jhf3uo and this is system emails template http://prntscr.com/jhf46n please someone help me it just one email i want to send out from gmail other all email from domain emails hope someone can help me Thanks in advance Mahim
  12. I've been having an odd issue with multiple email templates. It seems like using an {else} results in the following errors in the activity log: Smarty Error: Syntax error in template "mailMessage:mailMessage:plaintext" on line 33 "{$signature}" unclosed {if} tag I'm getting this with at least two different email templates. Here's one such template in plaintext for "Invoice Created" the one that the above error is specifically referring to: <p>Hey {$client_name},</p> {if $ticket_department eq "Sales"}Since you normally pay with PayPal, you should already have a subscription which will automatically renew on {$invoice_date_due}. If your subscription was previously canceled, then you should use the link below to complete payment manually.{else}According to our records, you normally complete payment with {$invoice_payment_method}, however {$invoice_payment_method} does not support automatic renewal! This means you will need to click the link below to complete payment manually for every invoice we create for you. If you'd like your invoices to automatically renew, without your intervention, we suggest switching your default payment method to a Credit Card or a PayPal Subscription. Just <a href="[snipped]/clientarea.php?action=details">click here to change your default payment method</a>for all invoices within your account. If you'd prefer to continue paying with {$invoice_payment_method}, simply click the link below to proceed.{/if} <p><strong>Invoice Details</strong></p> <p>Invoice #{$invoice_num}<br />Default Payment Method: {$invoice_payment_method}<br />Amount Due: {$invoice_total}<br />Date Created: {$invoice_date_created}<br />Due Date: {$invoice_date_due}</p> <p><strong>Invoice Items</strong></p> <p>{$invoice_html_contents} <br /> ------------------------------------------------------</p> <p>You can login to your client area to view and pay the invoice here: {$invoice_link}</p> <p>{$signature}</p> Yet the messages seem to send and display just fine. Is it possible the syntax parser is reading the word "if" in the body and thinking it's another {if} statement?
  13. Hello, My clients get emails when they open a ticket but my admins don't. They have support ticket notifications ticked on the admin settings but still don't get them. Please help me. I also get no errors on the activity logs.
  14. Hello, we are sending our clients some custom emails template for product renewal notice. We would like our clients email to be received with the renewal information in a PDF instead of inside the email body. Same delivery method than a WHMCS invoice. Also, like invoices, we would like the PDF to be available to client trough their client area in a document download section ( I know I'm asking a lot) Which avenue our company need to take in order to accomplish that : custom devlopement, specific module or really easy customisation ? thanks again to help me just a few weeks before the holidays!
  15. Marcell

    Signature E-mail Template

    Hello! I would like to know if it is possible to use Conditional Displays with Signature. Currently my signature is Marcell Csendes on the My Account page. and I used this code in the Support Ticket E-mail template: {if $signature eq "Marcell Csendes"} Marcell Csendes {else} BroHosting {/if} ● Customer Success Shouldn't it work? I have no errors, I can only see BroHosting when getting a reply from a ticket. So have no idea what's wrong.
  16. Don't waste time searching for a problem that has already been fixed! If your daily WHMCS internal CRON (for daily automated actions) wasn't working correctly--maybe due to the upgrade process falling within the window of when that CRON is to fire--you might start getting more frequent than hourly emails with the subject: "WHMCS Daily System Cron Attention Needed". If you are fairly certain that your setup is actually working try setting: WHMCS->Setup->Automation Settings->Scheduling->Time of Day either permanently or temporarily to the next hour (so, if it is 9:38PM set it to 10PM) wait until 11PM and this may possibly clear up that erroneous, buggy, dunning message that doesn't really check if something is still wrong! If that doesn't do it then you might proceed with what @WHMCS ChrisD suggests here: WHMCS Daily System Cron Attention Needed. We wasted a good bit of time (luckily we had taken a snapshot) unsetting features and trying to divine what was wrong in the complete absence of any detail about what needs attention. There was no detail, as there was no problem, just a buggy WHMCS. Yes, we have reported this as a bug.
  17. Hi I have been trying to nut out a solution with email auto responders being sent to tickets from our companies email addresses. So the problem is someone send a support email, our staff is notified and if auto responder is set up on their individual email such as out of office, it is sent to the ticket. Does anyone have a solution for this?
  18. Looking for a few users to test a new add-on that adds email integration with either sendgrid, or mailgun. Every email template can be configured separately to send either internal (using SMTP settings) or to sendgrid or mailgun (via HTTPS post to their API, bypassing SMTP altogether). This only requires 1 line of code added the the file "class.phpmailer.php", in the PHPMailer folder. Webhooks can be configured to give you instant feedback of delivery, dropped, bounced, opened, clicked. Inbound parsing also available to interface directly into the WHMCS ticket system... No more pipe/pop cron jobs. Tickets update instantly via HTTPS post from sendgrid/mailgun into your WHMCS system. Reduce your chances of your emails ending up as spam fodder! Let the experts deliver your emails to the inbox. Download a free 30 day trial here - https://www.griffinhosting.com/billing/cart.php?a=add&pid=268 Test out the functionality on our live site, but sending an email to : test[AT]helpdesk[DOT]griffinhosting[DOT]net Your email will be processed by mailgun, a ticket opened instantly in WHMCS and a response email sent back. (Note : Test tickets are deleted every 24 hours). Please provide feedback. Thanks!
  19. We recently updated WHMCS to 6.2.2 from 6.0.4. On 6.0.4, when we accepted an order and a welcome letter was generated, the welcome letter would go to the client and we would also get a copy of the welcome letter. This no longer seems to be the case in WHMCS 6.2.2. Are we overlooking something?
  20. Hello everyone! We are happy to announce the release of another brand new module! This time we are bringing to you ModulesGarden Domain & Email Forwarding For WHMCS! Domain & Email Forwarding For WHMCS, as its name suggests, will empower your customers to create and manage their own forwarders directly in your WHMCS client area! Everything in a well organized Domain Management tab located in the left sidebar. As an administrator you will be able to connect with chosen servers and specify the extent of available forwarding per TLD owing to an inbuilt addon module. Just try it out and offer your customers some extra features! Find Out More About Domain & Email Forwarding For WHMCS! See what's on the list of latest releases: cPanel Extended For WHMCS – v3.0.2 Proxmox VPS For WHMCS – v2.1.4 Google Apps For WHMCS – v1.1.1 EURid Registrar For WHMCS – v1.1.2 Virtuozzo VPS For WHMCS – v1.1.2 Coming soon: Social Media Login For WHMCS - v1.0.0 Discount Center For WHMCS - v1.2.0 Report Generator For WHMCS - v3.0.0 Product Auto Upgrade For WHMCS - v2.0.0 SolusVM Extended VPS & Cloud For WHMCS - v1.6.0 Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  21. Hi guys, I'm trying to change e-mail invoice character coding, but I can't find a solution... invoice generated in panel is ok, but in e-mail looks like on the screenshot: Thanks for help, regards
  22. Hey guys, I'm not sure if this is a bug or the way it's supposed to behave and instead there's just not a very informative UI, but here's what's up: A client, Ashley, has a master account and their developer, John, has a sub-account. John's sub-account is configured (confirmed from WHMCS admin UI) such that "Support" email notifications are enabled. When Ashley submits a ticket, John's sub-account should receive an email notification (from what I assumed from the Support email notification checkbox), but he does not. If John submits a ticket he gets email notifications about it, but again, when the master account does, he does not. The behaviour we're seeing right now is exactly how I would assume it would work if there were NO option to enable support ticket notifications in sub-accounts; any user (whether master or sub-account) that creates a ticket only gets notifications of updates to their own ticket. But the existence of an Email Notifications section for sub-accounts would have me believe that if a sub-account is configured to receive support email notifications, they would get notifications for all tickets under the entire client/master account regardless of who submits them. Can you confirm how that checkbox is supposed to behave? Is this a bug or expected behaviour? Thoughts on what I've written above about how I assumed this should work compared to how it actually works? Thanks! -Jordan
  23. Hello, I am trying out the WHMCS support module, over Kayako. I have set up the pipe correctly and ensured that my PHP is configured correctly. All of the CORRECT actions are happening: user emails request, ticket is received, email notification is sent to both the client and the admin. Unfortunately an INCORRECT action is ALSO happening. For each ticket submitted, a delivery error email is created: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] The following text was generated during the delivery attempt: ------ pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] ------ PHP Warning: PHP Startup: Unable to load dynamic library '“/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”' - “/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0 Action: failed Final-Recipient: rfc822;|/home/blweb1/public_html/billing/crons/pipe.php Status: 5.0.0 The action doesn't fail, it actually works great. Any advice on how to squelch this error?? Why is it flagging as erroneous, even though it works correctly?? Tai
  24. hello, I use the version 6.3.1 you can undertake now to see which email address is not verified, now I would like to have something like this has not been verified that people can not login. Who has created something and would like to share with me? Sincerely André
  25. Hello, When I receive a copy of an invoice email that I send out to a client, Gmail has this warning: "This message may not have been sent by: se**********s@gmail.com Learn more Report phishing" Why am I seeing this message? Do my clients see this message? How do I stop that from happening? Thanks. Jason

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