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WHMCS.Community Rules & Guidelines

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The WHMCS.Community is intended to provide a place for users of WHMCS to discuss, share and interact with each other as well as WHMCS Staff. To ensure we maintain a friendly environment, we ask users to respect the following rules and guidelines. Please let us know via the WHMCS.Community Assitance category should you have any questions or comments, posts in this category are visible between yourself and the WHMCS.Community Team.

WHMCS reserves the right to alter these rules from time to time.

1.User Accounts

  1. Each person may have (one) 1 forum login regardless of the number of companies you may be part of. Duplicate accounts will be removed from WHMCS.Community
  2. Please do not share your user account with others - each person should retain their own username and password
  3. Usernames must not be created that contain any of the items listed below:
    1. An email address
    2. A website address
    3. The following words
      1. WHMCS
      2. cPanel
      3. Staff
      4. Moderator
      5. Admin
    4. Any word determined to cause offence or be deemed inappropriate.
  4. Usernames or Users that do not comply with these rules may be removed from WHMCS.Community

2. Behaviour on the Community

  1. We expect all users to be friendly and polite. While we understand that users will disagree and have different points of view at times, this can be communicated in a civil manner
  2. Please do not post rude, insulting or inflammatory posts. Personal attacks, name-calling and insults will not be tolerated on WHMCS.Community.
  3. Profanity and inappropriate images (including porn or gross violence) may not be posted anywhere on the WHMCS.Community.
  4. WHMCS.Community Staff & Moderators use their sole discretion as to what is deemed unacceptable behaviour in the community and may remove content at any time.
  5. Your posts assist other users, please do not delete content if you find an answer, please share this solution to help other users.

3. Advertising on WHMCS.Community

  1. Advertising, offers or self-promotion are to be posted only in the Third Party Add-ons section of the community.
  2. Community users seeking to hire a developer may post within the Service Offers & Requests section.
  3. Advertising is limited to one advertisement per seven (7) day period on a rolling 7-day basis. Additional or excessive advertising will be removed by the moderation team and your ability to post in advertising boards removed.
  4. Soliciting and/or self-promotion via the private messaging (PM) system is strictly prohibited.
  5. The sale or reselling of WHMCS Licenses is strictly prohibited on the community.
  6. Affiliate and referral links may not be used, these links are those that link to a site and contain information crediting the person with that referral

4. Posting and Moderation on WHMCS.Community

  1. The WHMCS.Community is moderated by WHMCS.Community Moderators and Staff. When a post is deemed to be in breach of the rules it will be removed and the user advised via a warning.
  2. Please do not cross-post across the community. If your topic is better suited to another section one of the WHMCS.Community team will move it to the best category for you. You may report your post if you wish to have it moved by a moderator.
  3. For privacy reasons please do not post any personally identifiable information including Usernames, Passwords, Contact Numbers, Email Addresses and/or Credit Card Numbers
  4. As WHMCS.Community is a moderated community we have implemented a Warning System. When a post is removed for breaching the community rules we’ll be sure to let you know. We allocate points to a warning and once you have a set number of points you may be suspended from posting on the community. 
  5. Users that do not comply with the rules for WHMCS.Community may be banned temporarily. Ongoing temporary bans may result in a permanent ban from WHMCS.Community.
  6. The public discussion of moderation decisions is not permitted, these will be removed without notice and may result in a community ban.

5. Signature and Profile Rules

  1. Your signature may include links, however, please ensure these are reasonable (no more than 4) and they must not include Referral/Affiliate links. This includes pricing and plan details
  2. Signatures may not contain more than 4 lines at a 1024x768 resolution
  3. Please do not sell or rent your signature space, your signature is yours alone.
  4. Where your signature does not comply with these rules you may be asked to alter or remove it

6. WHMCS.Community Ranks

  1. Official WHMCS Staff & Moderators are identified by one of the following ranks located below their profile image, in addition, their posts are highlighted blue
    1. WHMCS CEO
    2. WHMCS Community Manager
    3. WHMCS Customer Service
    4. WHMCS Developer
    5. WHMCS Marketing
    6. WHMCS Staff
    7. WHMCS Support Manager
    8. WHMCS Technical Analyst
  2. WHMCS.Community runs a ranking system, new community members start with the rank of Newbie and can progress based on the number of posts, reputation points and length of time active on the community
  3. Some users have a special “Super Users” rank. These members are a select group of elite community members that are long-standing mentors in the community, courteous to other members, always providing technical insight and advice, and generally helping to make our community a better place to learn, troubleshoot and advance.
  4. The WHMCS.Community ranking formula is changed from time to time and without notice.  The algorithm used is not published or discussed with users to prevent gaming the system

7. Contacting the WHMCS.Community Team

  1. You may contact a member of the WHMCS.Community via the WHMCS.Community Assitance board
  2. If you would prefer to email you may open a ticket by emailing forums@whmcs.com

Thank you for helping to keep WHMCS.Community a great place

Edited by WHMCS ChrisD
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