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WHMCS ChrisD

WHMCS Community Manager
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Everything posted by WHMCS ChrisD

  1. @serverbd we're not seeing any wide spread reporting of an issue like this, have you taken a look at your server logs to identify if anything is reflected within these at the times you are sending email via gSuite
  2. @hbazzi` when the cron is suspending what reason is it putting as the reason for suspension? Have you moved servers recently?
  3. @arsenacerahul do you have any security software on your server? Do you have any detailed errors showing in the logs? Usually items such as Mod_Security cause these issues.
  4. Hello @m-mehdipoor As long as you have pricing enabled, your clients are able to select the number of years they wish to register for in the cart.
  5. @CLUBITS Does this issue occur when using the Twenty One and Standard Cart Templates?
  6. Hi Darkmesaia, It is possible to hide payment gateways based on product groups if this works for you? To do so navigate to Configuration > General Settings > Products/Services and then click the edit icon next to the product group. From here you can then untick PayPal from Available Payment Gateways to prevent this gateway from being available to any products in that product group.
  7. @ovi I'd also suggest going to Configuration () > System Logs > Module Logs, enabling this, navigating back to enter your credentials then go back to your module log to check the full details
  8. @maxalerator thanks for your post, firstly, have you checked to ensure you meet our Minimum System Requirements? Additionally, if you run the cron from a server terminal window with -F all -vvv after this, do you receive any further error details?
  9. Hello @Rider61 I can see that you have the number of days set to 2 before next due date, it looks like this product is a trial, do you have it set to terminate after X days?
  10. @StarburstHost Unfortunately we are still awaiting Ioncube Loaders, hopefully support wont be too far away!
  11. I appreciate your feedback @Bigol'tastynuggets I have provided the path that you need to follow and that is the limit of what I can do, I have raised this issue with our Partner Manager and he has advised that people can reach out to him via a ticket, as was indicated this is a legacy reseller arrangement which has since been retired, you are welcome to discuss this with Johnny directly. Additionally, as this thread has now gone well and truely off topic from its original topic around the change in pricing structure, if you wish to continue discussing reseller arrangements I can split that off into its own thread.
  12. I'm sorry Zomex, I can only provide information that I have access to, the reseller program is not an aspect of the business I interact with and therefore refer you to the best person to handle this, which in this case is the Reseller Program Team
  13. Being a third party module @pepsichanhvn you'd be best to reach out to @WGS directly, however I'd also suggest enabling your Module Log and seeing if something shows in there that will point you to the error.
  14. @Kian please open a ticket with the Resellers Team https://www.whmcs.com/members/submitticket.php?step=2&deptid=6 @zomex you are also welcome to do the same, we have a dedicated team that handles these sort of enquiries which are not something we can handle here on the Community.
  15. @RoninDesign as outlined in our Community Guidelines we do not delete posts to ensure other users are able to benefit from knowledge, please take a moment to post your resolution so others are able to benefit.
  16. Hello @Host KH Do you have the Pre-Sales Contact form set to forward to an email address? This notification looks to be that someone used your Pre-Sales Contact form to send you spam email. https://docs.whmcs.com/Spam_Control provides some steps for introducing SPAM Filtering into your system.
  17. Thank you for your participation in the WHMCS 8.2 Release Discussion board. Your contributions and questions are greatly appreciated. As version 8.2 has now been in a release status for over a month, we're starting the process to retire this board. No new threads can be added to this board, existing threads can be responded in. Shortly, we will commence the process of migrating all existing threads into our normal WHMCS.Community boards.
  18. Hello Everyone, I am pleased to advise that a Hotfix is now available for this issue and can be obtained via the below link. Please unzip this attachment and place the files in your WHMCS directory. If asked to overwrite any files please do so. This hotfix applies to WHMCS 8.2.1 only
  19. @websavers thanks for letting us know! I'll note that down, also in regards to the cron error, Solus have released a Hotfix you can download from https://support.solus.io/hc/en-us/articles/4403091523730
  20. Hi Ed, Currently we do not have an official WHMCS Discord server but it is something we could consider if there is demand for one.
  21. Did you get a ticket ID back? Did you use the same email you use on the community?
  22. Hello @Murtala M. Umar please visit https://marketplace.whmcs.com/help to connect with the Marketplace Team
  23. Hi all, Please enable the module log, once done, navigate to your package, into module settings, click the dropdown where the packages show then return to the module log to check for any errors in the response.
  24. @Jmac4444 Do you receive any errors in your browser console? Have you tried refreshing your files by uploading fresh copies overriding the current WHMCS files?
  25. Hi Joe, Thanks for getting in touch, WHMCS does have an integration with PayPal so your client can setup a subscription with PayPal and pay via their preferred method, please see https://docs.whmcs.com/PayPal_Checkout for information on setting that up. If you would prefer just to offer Credit Card, you could look at a gateway such as Stripe https://docs.whmcs.com/Stripe to achieve this.
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