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WHMCS Community Manager
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Everything posted by WHMCS ChrisD

  1. Kia Ora Everyone, We do appreciate the feedback and openness of everyone not only in this thread but also via our other channels as well as external channels. We do understand that no one likes price increases, neither do we. I want to assure you that I am passing your feedback over to our leadership team so they are aware of your thoughts and comments, it's important you are heard, that is after all one of the guiding principles of WHMCS.Community please feel free to be frank in this thread - it's important to us that we hear you and that you feel heard, whilst our usual community guidelines of Abuse & Linking to external parties remain, we are open to constructive feedback. With all of this in mind, I do want to take a moment to address some of the feedback we have received in this thread as well as providing some resources that may be of assistance. Firstly, for existing licenses, changes to our pricing will not take effect until July 1st, 2021. This is to give our existing clients time to digest and understand how these changes will impact them. It is worth noting also that the last time we made changes to our pricing structure was over 4 years ago in October 2016. Secondly, I want to understand more about the concerns from our clients that are offering one-off services - WHMCS only considers customers who have an active service, addon, or domain to be an active client, and so it should be an accurate reflection of the number of customers currently actively involved with and being managed through your WHMCS installation. I highly recommend reviewing a post from WHMCS Kim that assists with managing your active client count: For our Owned License Customers, I want to re-iterate that you can continue to use your WHMCS Owned License indefinitely - WHMCS will run forever on the version you are entitled to at the expiry of your support & updates service, and you are able to migrate to a leased license, if and when you choose. Regarding the questions around why we didn’t increase the cost of support and updates, while this was considered, any increases would have needed to be made in-line with the changes being made for leased licenses. In making the transition to monthly, we are looking to simplify our licensing structure, bring consistency for users, and allow Owned users to spread their software cost out over the year. For those of you that would like to discuss your specific use cases please submit a ticket to our customer service team via https://www.whmcs.com/submit-a-ticket . Please reach out to us and we're happy to provide you with more of an indication on what this change means for you. For users moving to the Business Tier licenses, they will benefit from access to our Live Chat Technical Support for greater support access, as well as no branding. For those who had their Support and Updates renewals refunded, please reach out to me via the community support link above so I can check into this further - I want to ensure that those of you that renewed before these changes are not penalized as this should not have impacted you. There have been references to several other Billing Software Providers, we appreciate that for some clients these changes mean they will opt to investigate and ultimately move to alternative solutions, whilst we will be sad to see you leave the WebPros & WHMCS Family we understand that you need to make the decisions that are right for you and your business. In terms of delivering updates we continue to aim to deliver major feature updates at least three times per year. We have many times considered introducing more frequent updates however based on client feedback we have retained the present schedule. Please do keep the feedback and questions coming myself and the wider WHMCS Team are working to address your questions on the Community, Social Media, and via Support Tickets. I will continue to monitor this thread along with my colleagues and provide updates regularly.
  2. @ebbydare what subdomian have you moved your WHMCS INstall over to?
  3. Hi @Kianwalters05 A number of providers provide you with the ability to run DNS off their servers , providers such as eNom allow you to do this and clients can update their nameservers via your WHMCS Client ARea.
  4. @Cowboy Let me see what I can find out for you about the migration portal
  5. Hello @0vert, Thank you for your post. Please ensure that "Display Errors" is disabled under Configuration > Setup > General Settings > Other please also check that you do not have Display Errors showing in your configuration.php file This one is safe to ignore, its simply letting you know that you are using one of our default cart templates "Cart" if you make any changes to them you may loose these in a future release, if you are not customising your cart template there is no need to worry. This notification is indicating that the projects directory ownership is incorrect your server administrator should be able to resolve this for you. This should disappear when you follow the steps to disable errors Please ensure that "Log Errors" is disabled under Configuration > Setup > General Settings > Other. This is indicating that the system is running PHP 7.3 whereas your installation is running PHP 7.4. To resolve this, please reach out to your system administrator, receive the path to PHP 7.4 and replace the php -q portion of the cron with the path/to/php74 -q
  6. @aosog If you enable your module log, do you see any errors in there?
  7. Hey @Manchester Web Hosting i'm unsure why followed content would have disappeared, do you have an example that I can try and use to dig into and determine what may have happened? Certain threads, such as those that are in Beta Release boards are moved to a hidden status following the closure of a beta period, the only other time threads are deleted when they are SPAM.
  8. @Damo I appreciate you are offering a users prospective, I agree where you are coming from, it does, at the moment require another login (lets not get me started on that). However, the indication that we don't look at feature requests is complete and utter rubbish, a select few community users have thrown this around for a while, however one of our 7.x releases addressed a number of feature requests and I know for a fact the dev team DO review this on a very regular basis an incorporate them into the roadmap. The most recent example of this is the introduction of Bootstrap 4 in the Twenty One Theme, the ticket system obeying RFC 3834, the ability to Disable or edit Security Questions by user or globally, the ability to Test Email before sending to name a few. At the end of the day, this is the WHMCS.Community that is staffed with our team, we do our best to provide the most up to date information as we are able to however, at the end of the day there are some things we are not able to confirm until they are made available.
  9. Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this
  10. Hey @Damo Thanks for your feedback, I know its something that has been discussed in the past an I'd suggest adding in a feature request to allow people to vote on as well.
  11. Hi Businezz https://docs.whmcs.com/Maintenance#Resetting_your_database will help you out with this.
  12. I have now moved this to the correct board for you David
  13. Hello @dandju Thank you for your report, although I havent seen this issue reported anywhere else I will see if I can replicate this and open a case if needed, I'll let you know in this thread once I have completed testing,
  14. Which version of WHMCS are you using Dario? Do you get any errors in your Browser Console?
  15. Hi Ludvig, I'm attempting to replicate this behaviour, if you click create order does the system proceed with the order? Is the next due date ahead of todays date?
  16. Thank you for contributing to the Version 8 Release Board this has been an extremely active board. As we are now over a month beyond the release of WHMCS Version 8.0 we are now beginning the process of migrating topics out of the release boards and moving these into our normal boards. This will happen over the next week. Migration Schedule: From Today no new threads can be created, existing threads can continue to be replied to. Current threads will begin migrating to our normal boards from today we will leave links to the new threads to enable to find where they have been moved to. This board will be retired from November 13th at which time all threads will have been moved to the new boards. Thanks again for being a part of the release board see you again for our next release!
  17. Hello @jmginer Thank you for this thread, I will come back to you with further information in due course, in the mean time, with the topic you have opened is that a feature request topic?
  18. Hello Vikash, Thank you for your post. When a customer has more than 160 TLDs in their WHMCS application, they may be unable to save settings on certain, what seem to be random TLDs. The reason for this is due to a setting in PHP called `max_input_vars`. By default it is set to 1000. This setting truncates forms that contain more input fields than the setting and results in some TLDs being saved and others not. To correct this, you cannot change the setting at runtime (ie in configuration.php using ini_set) but you can set it in a php.ini or .htaccess file. In the admin folder create an .htaccess file if it doesn't already exist and add: php_value max_input_vars 10000
  19. @Hostsails Thanks for your question, we use our own in-house built solution.
  20. @steph.hope please do not remove content from the community regardless of if you solve this or not, its important that we keep solutions in tact for users searching if they have the issue in the future.
  21. Hi Tad, I can see that you are using the PayPal Basic module, below are the details around the API Credentials to be used for this module. API Fields Used for issuing refunds within WHMCS (saving the need to login at PayPal). These credentials can be accessed with the API Credentials tool found in the Tools > All Tools section of the PayPal Business dashboard. Alternatively, they can be accessed directly by navigating to https://www.paypal.com/businessmanage/credentials/apiAccess For more information refer to Automated Refunds
  22. Are you using the default blend theme or a custom theme @santiago.l.f? Do you have any errors in your Browser Console?
  23. Hi Xfireteam1 This is a plain text box, it's not possible to add a QR Image in here I'm afraid.
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