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WHMCS ChrisD

WHMCS Community Manager
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WHMCS ChrisD last won the day on March 13

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About WHMCS ChrisD

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    WHMCS.Community Manager

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  1. As the manager of the "community" You've been quiet - yet I've seen you online numerous times. For those still on the fence, could you at least feign an interest? It's crazy you seem to be wilfully hiding away until it blows over

  2. Kia Ora Everyone, We do appreciate the feedback and openness of everyone not only in this thread but also via our other channels as well as external channels. We do understand that no one likes price increases, neither do we. I want to assure you that I am passing your feedback over to our leadership team so they are aware of your thoughts and comments, it's important you are heard, that is after all one of the guiding principles of WHMCS.Community please feel free to be frank in this thread - it's important to us that we hear you and that you feel heard, whilst our usual community guidelines of Abuse & Linking to external parties remain, we are open to constructive feedback. With all of this in mind, I do want to take a moment to address some of the feedback we have received in this thread as well as providing some resources that may be of assistance. Firstly, for existing licenses, changes to our pricing will not take effect until July 1st, 2021. This is to give our existing clients time to digest and understand how these changes will impact them. It is worth noting also that the last time we made changes to our pricing structure was over 4 years ago in October 2016. Secondly, I want to understand more about the concerns from our clients that are offering one-off services - WHMCS only considers customers who have an active service, addon, or domain to be an active client, and so it should be an accurate reflection of the number of customers currently actively involved with and being managed through your WHMCS installation. I highly recommend reviewing a post from WHMCS Kim that assists with managing your active client count: For our Owned License Customers, I want to re-iterate that you can continue to use your WHMCS Owned License indefinitely - WHMCS will run forever on the version you are entitled to at the expiry of your support & updates service, and you are able to migrate to a leased license, if and when you choose. Regarding the questions around why we didn’t increase the cost of support and updates, while this was considered, any increases would have needed to be made in-line with the changes being made for leased licenses. In making the transition to monthly, we are looking to simplify our licensing structure, bring consistency for users, and allow Owned users to spread their software cost out over the year. For those of you that would like to discuss your specific use cases please submit a ticket to our customer service team via https://www.whmcs.com/submit-a-ticket . Please reach out to us and we're happy to provide you with more of an indication on what this change means for you. For users moving to the Business Tier licenses, they will benefit from access to our Live Chat Technical Support for greater support access, as well as no branding. For those who had their Support and Updates renewals refunded, please reach out to me via the community support link above so I can check into this further - I want to ensure that those of you that renewed before these changes are not penalized as this should not have impacted you. There have been references to several other Billing Software Providers, we appreciate that for some clients these changes mean they will opt to investigate and ultimately move to alternative solutions, whilst we will be sad to see you leave the WebPros & WHMCS Family we understand that you need to make the decisions that are right for you and your business. In terms of delivering updates we continue to aim to deliver major feature updates at least three times per year. We have many times considered introducing more frequent updates however based on client feedback we have retained the present schedule. Please do keep the feedback and questions coming myself and the wider WHMCS Team are working to address your questions on the Community, Social Media, and via Support Tickets. I will continue to monitor this thread along with my colleagues and provide updates regularly.
  3. @ebbydare what subdomian have you moved your WHMCS INstall over to?
  4. Hi @Kianwalters05 A number of providers provide you with the ability to run DNS off their servers , providers such as eNom allow you to do this and clients can update their nameservers via your WHMCS Client ARea.
  5. I now have over 20 feature requests going back nearly 2 weeks stuck "in moderation"

    This is after it took 3 weeks for my first post on the community to be approved

    I would also ask that you take a look at what is going on with support as it is giving a very poor impression of the company

    1. MrGettingRatherFrustrated

      MrGettingRatherFrustrated

      now over 30 requests and your Support Manager is refusing to approve more than the 4 he has already approved

      He is also telling me I must wait 60 DAYS - yes you read that correctly 60 whole days - until my measily 15 vote quota will be refreshed and allow me another 15 votes on feature requests from other users.

      This is the most insanely obstructive and counter productive system ever invented and can only be to quite deliberately stop people providing feedback or feature requests.

      You have to start wondering whether some of the staff have shares in competitors and are slowly engineering the death of WHMCS

  6. @Cowboy Let me see what I can find out for you about the migration portal
  7. Hello @0vert, Thank you for your post. Please ensure that "Display Errors" is disabled under Configuration > Setup > General Settings > Other please also check that you do not have Display Errors showing in your configuration.php file This one is safe to ignore, its simply letting you know that you are using one of our default cart templates "Cart" if you make any changes to them you may loose these in a future release, if you are not customising your cart template there is no need to worry. This notification is indicating that the projects directory ownership is incorrect your server administrator should be able to resolve this for you. This should disappear when you follow the steps to disable errors Please ensure that "Log Errors" is disabled under Configuration > Setup > General Settings > Other. This is indicating that the system is running PHP 7.3 whereas your installation is running PHP 7.4. To resolve this, please reach out to your system administrator, receive the path to PHP 7.4 and replace the php -q portion of the cron with the path/to/php74 -q
  8. @aosog If you enable your module log, do you see any errors in there?
  9. Hey @Manchester Web Hosting i'm unsure why followed content would have disappeared, do you have an example that I can try and use to dig into and determine what may have happened? Certain threads, such as those that are in Beta Release boards are moved to a hidden status following the closure of a beta period, the only other time threads are deleted when they are SPAM.
  10. @Damo I appreciate you are offering a users prospective, I agree where you are coming from, it does, at the moment require another login (lets not get me started on that). However, the indication that we don't look at feature requests is complete and utter rubbish, a select few community users have thrown this around for a while, however one of our 7.x releases addressed a number of feature requests and I know for a fact the dev team DO review this on a very regular basis an incorporate them into the roadmap. The most recent example of this is the introduction of Bootstrap 4 in the Twenty One Theme, the ticket system obeying RFC 3834, the ability to Disable or edit Security Questions by user or globally, the ability to Test Email before sending to name a few. At the end of the day, this is the WHMCS.Community that is staffed with our team, we do our best to provide the most up to date information as we are able to however, at the end of the day there are some things we are not able to confirm until they are made available.
  11. Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this
  12. Hey @Damo Thanks for your feedback, I know its something that has been discussed in the past an I'd suggest adding in a feature request to allow people to vote on as well.
  13. Hi Businezz https://docs.whmcs.com/Maintenance#Resetting_your_database will help you out with this.
  14. I have now moved this to the correct board for you David
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