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WHMCS ChrisD

WHMCS Community Manager
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WHMCS ChrisD last won the day on May 11

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About WHMCS ChrisD

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    WHMCS.Community Manager

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  1. Hello @Host KH Do you have the Pre-Sales Contact form set to forward to an email address? This notification looks to be that someone used your Pre-Sales Contact form to send you spam email. https://docs.whmcs.com/Spam_Control provides some steps for introducing SPAM Filtering into your system.
  2. Thank you for your participation in the WHMCS 8.2 Release Discussion board. Your contributions and questions are greatly appreciated. As version 8.2 has now been in a release status for over a month, we're starting the process to retire this board. No new threads can be added to this board, existing threads can be responded in. Shortly, we will commence the process of migrating all existing threads into our normal WHMCS.Community boards.
  3. Hello Everyone, I am pleased to advise that a Hotfix is now available for this issue and can be obtained via the below link. Please unzip this attachment and place the files in your WHMCS directory. If asked to overwrite any files please do so. This hotfix applies to WHMCS 8.2.1 only
  4. @websavers thanks for letting us know! I'll note that down, also in regards to the cron error, Solus have released a Hotfix you can download from https://support.solus.io/hc/en-us/articles/4403091523730
  5. Hi Ed, Currently we do not have an official WHMCS Discord server but it is something we could consider if there is demand for one.
  6. Did you get a ticket ID back? Did you use the same email you use on the community?
  7. Hello @Murtala M. Umar please visit https://marketplace.whmcs.com/help to connect with the Marketplace Team
  8. Hi all, Please enable the module log, once done, navigate to your package, into module settings, click the dropdown where the packages show then return to the module log to check for any errors in the response.
  9. @Jmac4444 Do you receive any errors in your browser console? Have you tried refreshing your files by uploading fresh copies overriding the current WHMCS files?
  10. Hi Joe, Thanks for getting in touch, WHMCS does have an integration with PayPal so your client can setup a subscription with PayPal and pay via their preferred method, please see https://docs.whmcs.com/PayPal_Checkout for information on setting that up. If you would prefer just to offer Credit Card, you could look at a gateway such as Stripe https://docs.whmcs.com/Stripe to achieve this.
  11. As the manager of the "community" You've been quiet - yet I've seen you online numerous times. For those still on the fence, could you at least feign an interest? It's crazy you seem to be wilfully hiding away until it blows over

  12. Kia Ora Everyone, We do appreciate the feedback and openness of everyone not only in this thread but also via our other channels as well as external channels. We do understand that no one likes price increases, neither do we. I want to assure you that I am passing your feedback over to our leadership team so they are aware of your thoughts and comments, it's important you are heard, that is after all one of the guiding principles of WHMCS.Community please feel free to be frank in this thread - it's important to us that we hear you and that you feel heard, whilst our usual community guidelines of Abuse & Linking to external parties remain, we are open to constructive feedback. With all of this in mind, I do want to take a moment to address some of the feedback we have received in this thread as well as providing some resources that may be of assistance. Firstly, for existing licenses, changes to our pricing will not take effect until July 1st, 2021. This is to give our existing clients time to digest and understand how these changes will impact them. It is worth noting also that the last time we made changes to our pricing structure was over 4 years ago in October 2016. Secondly, I want to understand more about the concerns from our clients that are offering one-off services - WHMCS only considers customers who have an active service, addon, or domain to be an active client, and so it should be an accurate reflection of the number of customers currently actively involved with and being managed through your WHMCS installation. I highly recommend reviewing a post from WHMCS Kim that assists with managing your active client count: For our Owned License Customers, I want to re-iterate that you can continue to use your WHMCS Owned License indefinitely - WHMCS will run forever on the version you are entitled to at the expiry of your support & updates service, and you are able to migrate to a leased license, if and when you choose. Regarding the questions around why we didn’t increase the cost of support and updates, while this was considered, any increases would have needed to be made in-line with the changes being made for leased licenses. In making the transition to monthly, we are looking to simplify our licensing structure, bring consistency for users, and allow Owned users to spread their software cost out over the year. For those of you that would like to discuss your specific use cases please submit a ticket to our customer service team via https://www.whmcs.com/submit-a-ticket . Please reach out to us and we're happy to provide you with more of an indication on what this change means for you. For users moving to the Business Tier licenses, they will benefit from access to our Live Chat Technical Support for greater support access, as well as no branding. For those who had their Support and Updates renewals refunded, please reach out to me via the community support link above so I can check into this further - I want to ensure that those of you that renewed before these changes are not penalized as this should not have impacted you. There have been references to several other Billing Software Providers, we appreciate that for some clients these changes mean they will opt to investigate and ultimately move to alternative solutions, whilst we will be sad to see you leave the WebPros & WHMCS Family we understand that you need to make the decisions that are right for you and your business. In terms of delivering updates we continue to aim to deliver major feature updates at least three times per year. We have many times considered introducing more frequent updates however based on client feedback we have retained the present schedule. Please do keep the feedback and questions coming myself and the wider WHMCS Team are working to address your questions on the Community, Social Media, and via Support Tickets. I will continue to monitor this thread along with my colleagues and provide updates regularly.
  13. @ebbydare what subdomian have you moved your WHMCS INstall over to?
  14. Hi @Kianwalters05 A number of providers provide you with the ability to run DNS off their servers , providers such as eNom allow you to do this and clients can update their nameservers via your WHMCS Client ARea.
  15. I now have over 20 feature requests going back nearly 2 weeks stuck "in moderation"

    This is after it took 3 weeks for my first post on the community to be approved

    I would also ask that you take a look at what is going on with support as it is giving a very poor impression of the company

    1. MrGettingRatherFrustrated

      MrGettingRatherFrustrated

      now over 30 requests and your Support Manager is refusing to approve more than the 4 he has already approved

      He is also telling me I must wait 60 DAYS - yes you read that correctly 60 whole days - until my measily 15 vote quota will be refreshed and allow me another 15 votes on feature requests from other users.

      This is the most insanely obstructive and counter productive system ever invented and can only be to quite deliberately stop people providing feedback or feature requests.

      You have to start wondering whether some of the staff have shares in competitors and are slowly engineering the death of WHMCS

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