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Unsubscribing Not Removing From Mailchimp
WebsiteIntegrations posted a topic in Troubleshooting Issues
Hello I've noticed that in 7.5.1 (not sure about other versions as i never tested it in the past) that when someone unsubscribes from marketing emails that it does not remove them from the email list in mailchimp. In the module log it sends this to mailchimp [opt_in_status] => when originally subscribing it sends [opt_in_status] => 1 so how would it know a blank command means unsubscribe? Should it not send [opt_in_status] => 0 I've heard from other users of whmcs who confirm this issue with me as well. I would think that its important (especially with GDPR now in effect) that when someone clicks to no longer get emails that it actually takes them off the list. -
Addon for collecting sensitive information
agentblack replied to LiteSpeed Lisa's topic in Third Party Add-ons
@HardSoftCode thank you for providing that clarification. Tried reaching out to you guys on twitter and through your website but received no responses. Additionally your website created an error upon submission of a contact us form. Knowing this information, we will proceed. Thank you! -
Sorry, it was a missing div tag on the clientregister.tpl page. Adding recaptcha triggered it. I'll also stop posting my template questions here, thanks guys!
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Hi Brian, just enabled but can't see any change . But as I understand it will only hide the sidebar in the cart or ? Greetings Christian
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I am unable to see anything wrong when i visit.
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That's good to know. Thanks Brian. I was concerned that registrant data was held within the WHMCS database and could remain there until removed. I'll probably just find an addon to hide expired domains from the end user anyway - just to stop them nagging.
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did you take a look at the slider templates that are included with WHMCS... they use a sliding sidebar (if the feature is enabled in setup -> general settings -> ordering).... that might give you a starting point.
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Hi @ all, I'm searching for a solution to hide on click the Sidebar. Has anyone ever had experience with it? I have already made single menu hide over a hook. Now I do not want to remove it completely but just let it slide out. The rest should of course be extended by this part. Could be also a commercial version. Thank you and best regards Christian
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Hi Chris, generally speaking, WHMCS doesn't store registrant contact info of a domain - if it ever needs it, WHMCS pulls the contact info from the registrar and returns it to the registrar after updating... it's never stored in the database (if i'm wrong on that, someone from WHMCS can correct me). obviously the client's details are stored in the database - but they may or may not be different from the actual registrant info used with the domain registration. all the tbldomains table will store is that 'chris74.com' is registered to userid #34 or whatever... if you delete his account in WHMCS, they'd be no way to link the domain to the client because the client's details will have been removed from the database. if a domain has expired, then at some point, the current contact info will be removed from its record by the registrar/registry and made available for registration again... plus after a domain has expired, I can't see how you could modify/remove the registrants details anyway - it's not theirs at that point. with the usual caveat that i'm not a lawyer(!), you can delete the domain in WHMCS, but it's not going to make a blind bit of difference to what the registry stores... at that point, I think the GDPR responsibility falls on them, but the registrant info is going to get removed at some point anyway if the registrant doesn't renew the domain... i'm not even sure if the registry could remove the info on demand because they may need to store it internally for legal/police reasons.
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you may be in luck, because with a bit of investigation on my part (Poirot style!), it might be possible to import NETIM pricing into WHMCS! I think you are going to need to download 2 free modules from Marketplace. NETIM Pricelist csv ISPAPI Pricing Importer so the first module will download your pricing from NETIM and export it to .csv; then you'll have to edit it to match the format used by the ISPAPI module, and then use that module to import the modified csv file with your pricing. i'd recommend backing up the database before starting though. the first module is marked as v7.4 compatible, whilst the second is marked as v7.2 compatible - but seeing as the ISPAPI addon was last updated only a fortnight ago and is PHP7.1/7.2 compatible, i'd be amazed if it isn't v7.5 compatible and they just haven't updated the Marketplace entry yet... but it might be worth contacting them both before starting just to double-check.
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vat Two VAT boxes in clientarea.php
brian! replied to HarryAdney's topic in Admin & Configuration Questions
Hi Martin, won't they just be client custom fields ? https://docs.whmcs.com/Custom_Fields#Client_Custom_Fields if you don't need to store VAT details, then you can just delete both field(s) - or just delete one if you can work out which one of them to keep (e.g the one that was used by the EU VAT Addon)! -
under normal circumstances, it would be clientregister.tpl, but perhaps best to contact the Clouder developer @ThemeMetro for advice on this.
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the problem is that WHMCS is passing the negative $taxrate2 value to the invoice as 0... therefore the if statement isn't triggered... also, it nulls the $taxname2 variable... I really don't think WHMCS expected it's users to ever use negative tax rates. the partial good news is that the $taxrate2 value is stored correctly in the database, so you can pull that value out using a hook... but the taxname2 isn't, so you'd have to make an educated guess with the query... if you only have one -18% L2 tax rate, then that's simple enough... if there are multiple, it could be a nightmare! also, you couldn't use a hook on the invoicepdf, so you'd have to embed the query into the file itself... and you'll run into a similar issue with the email invoice as that won't mention negative tax rates in it's output either. there are a few GST products in Marketplace and it might be worth checking them out to see if they have a solution for this problem - otherwise, you're going to end up having to make a lot of modifications to get this to work.
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you can run v7.5 using PHP5.6 (I usually do), but I think it needs PHP7+ during installation... it was a real pain to install it, but once installed, it works for me (using 5.6 -> 7.2) - following Chris' advice to get the system admin involved is a good idea, they'll be in a better position to help with the installation. there's nothing wrong with updating manually - neither method comes with a 100% guarantee of success.
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looks like an incomplete/corrupt upgrade... maybe the thread below will help...
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with regards to tickets, I would have thought a support custom field would be the easiest way... https://docs.whmcs.com/Custom_Fields#Support_Custom_Fields make it a tick box and add your basic info to its description... contact might be a little trickier - not least because the resulting email is hard-coded... you could edit the contact.tpl template and add a checkbox, but you may need a hook if you need to store the value on submission.
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Hi everyone, I have set up two payment gateways (Voguepay and Coinpayments) in the payment gateway settings but in the Checkout page, only the one on top of the list appears (i've tried them both). Before that, they were both visible but I had no possibility to choose between them. Thanks! -
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Addon for collecting sensitive information
HardSoftCode replied to LiteSpeed Lisa's topic in Third Party Add-ons
Hi guys The ticket sensitive data module has been updated to support WHMCS v7.5+ and PHP v7+ we just did not updated the product page yet @agentblack the update we talked about on twitter is not for supporting WHMCS v7.5 it's a new update for some new features that our clients requested -
Hello, I want make a new file to call a ticket replies from db and adding featur for showing a single reply only by reply id or reply time for example if called a URL like history.php?tid=844130&c=1uT0TR8y&lastreply=1222 Please advise me how I can do that Thanks in advanced
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Just checking if it's possible to receive input on what would happen if I say forgot to accept the account & it remained in pending status. When would problems occur (if ever)?
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Welcome to WHMCS.Community Jayant_raletta! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.
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I'm just wondering what the implications are of keeping expired domains, which have associated contact data, after they have expired. We have a customer who demands that we delete his old domains because they contain registrant data that he doesn't want stored in our system. I wonder if someone could clarify exactly what is stored in the domain's database entry - does it include contact info - or is that simply associated with the contacts they have added in their account? I guess what I'm trying to establish is whether or not we have an obligation now under GDPR to delete the contact data held for a particular domain, once that domain has expired. I would suggest if that contact data is held within the same database record as the domain itself, the domain should be deleted once it has been expired for a certain period. If the personal data is not held along with the database, surely then it is simply up to the customer to delete the "contact" or sub account they added for use with the domain. I'd like to clarify this. I think it is quite important to make a distinction, because there is no way in WHMCS to delete domains once they have been expired for a certain period of time, which means it is holding on to data longer than is necessary and thus, possibly not GDPR compliant.
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Error in ResllerClub contact Edit
WHMCS ChrisD replied to Jagansindia's topic in Troubleshooting Issues
Hello, Thanks for getting in touch, this would because you are running an older version of WHMCS and ResellerClub made changes to their API quite some time ago, this requires changes to the way the API's interact on modify-contact. We do not have a patch for version 6.1.x as it was end of life by this time, is there anything preventing you from upgrading to the 7.X branch which would resolve this for you? -
Hey @Adam magi Thanks for your post. Whilst I am not aware of any bulk migration tools, there is the manual client entry process which is outlined at https://docs.whmcs.com/Importing_Data#Manual_Client_Entry
