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  3. Welcome to WHMCS.Community kbwebsol! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  4. It is the Festive season -- the last days of 2017 and sales galore are going on the world over. Good news – WHMCS Services has it own massive SALE and we will not disappoint you. All of our WHMCS Modules have been reduced by at least 30% off the list price. Go to whmcsservices.com/xmas.php , select any product, and enter a special code, XMAS17, and you will automatically get 30% off list price. Here is a list of our various WHMCS Modules products: Click Here If you require any additional information or if we can be of any further assistance, please do not hesitate to contact us at our forums or our email at sales (at) whmcsservices.com. We accept all major credit cards through Stripe as well as PayPal. Save even more! Hurry! Sale Ends December 31, 2017! Chat with us through live support, or send in a ticket, or if you would like more information. We accept all major credit cards through Stripe as well as PayPal. Thanks again for choosing WHMCS Services. We appreciate your business! Our Social Media: WHMCSServices on Twitter If you have any questions about our services, please chat with us at http://www.whmcsservices.com or contact us at sales (at) whmcsservices.com
  5. Ok, thanks for your detailed reply Brian. I have to confess that I didn't actually check out all the way - I went right to the end without submitting payment. I can see now that the total on the invoice is indeed different after you've checked out if you change the country - but as I'm sure you will agree, this is still not good enough. Most people won't get that far. Have people really been putting up with this? As you point out, the process is very badly flawed.In my opinion, It shouldn't include the VAT at all in the summary box until the last stage, after you have entered your details, just a sub total. Unfortunately that box doesn't exist past the second step anyway. It's incredibly confusing to the customer. If I placed an order and it told me all the way up until I submitted payment that the VAT rate was 20% when I was outside that VAT zone and I had zero VAT to pay, I wouldn't continue with the order. A customer isn't going to choose a payment method and submit payment if the incorrect cost to them is displayed before that point. It's the most poorly designed order process I've ever seen and this is supposed to be a specialist Billing product. It sucks. We're working with some pretty simple facts here. We don't know the net total until the customer enters their address details, so you'd expect the order process to be designed around that - but no, WHMCS simply does not tell the customer how much VAT they have to pay before they go to pay it! Like you point out, on the checkout page, the "Total due today" stays the same unless you make a mistake on the form, or add an update button as you suggest. I understand now why the "Estimate VAT" option has been included. It's a really lazy and dirty workaround for the above issue. It says "we cant be bothered to correctly design the order forms, so we'll just add this extra feature in to let people see how much tax they might end up paying before they check out" - but it just adds another layer of confusion to trip up the customer and the boxes are the wrong way around and if you clear the country it doesn't clear the state so you could end up being in Bolton, Uganda. It's infuriatingly useless. Honestly, I can't believe that I put my business essentially in the hands of a company that can't design a simple order form. If only there were better alternatives. Here's a question..... How possible would it be to "hide" the bottom section of the checkout page from " Payment Details " downwards, until a submit button was pressed? So the customer enters their details and chooses a password, then hits submit - at which point the payment details section is revealed, containing the correct "total due today" and payment options It would be pretty easy to expand that section to include sub total and VAT too as a final summary. I could even work that out for myself. I guess your earlier suggestion to update the totals with a button is similar and I have seen that done before, but its not quite enough for me. Ideally, I'd want to submit that form data before payment. Is there really no way to split the checkout template into two "pages" so that you submit your details, then "go to payment"? I'd really like to display a final payment page with the summary at the top. All the right stuff is already there , but of course its all one big form and I know enough about this stuff to think that it would be quite difficult to split out into two processes within the confines of the existing order templates. Is that right? I must find a solution though. This just will not do!
  6. Welcome to WHMCS.Community Mahabub4567! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  7. Email template to PDF

    of the three - custom development. it's a long requested feature. https://requests.whmcs.com/topic/custom-attachments-for-invoices-and-other-emails https://requests.whmcs.com/topic/send-a-email-with-body-as-pdf-attachment-instead-of-a-regular-email i'm not aware of any existing module that can do this, and it goes a little beyond easy customisation as you're wanting to generate a PDF on the fly, attach it to an existing email template and make it available as a document download in the client area! I would advise posting in Service Offers & Requests and getting quotes from interested developers. I think you mean days not weeks!
  8. just for the avoidance of doubt, you're not using the original "Comparison" template are you ?? that got deprecated 2 years ago in v6.1 and is no longer updated/shipped - i'm going to assume you're using one of it's three replacements (Premium, Pure or Supreme), because it sounds as though you're describing the later stages of Standard_Cart. it sets the VAT rate and assigns the country/state details to checkout... no it's not - it is the country/state chosen at checkout that determines the VAT rate used in the invoice... I just doubled checked this twice, first by setting to Germany (19%) in the estimate tax settings, but changing it to Italy (22%) at checkout - the invoice used Italy and charged 22% VAT... then I ordered again, set it to Italy @ viewcart (22%), but changed it to Iraq at checkout (no VAT) and the invoice correctly contains no tax. the tab is irrelevant - what they put in checkout is the important detail... and if users want to commit tax fraud by saying they're in Iraq or wherever, then they can do it at checkout - though hopefully any fraud/geolocation methods you have in place should catch them doing that. I will add that, during the Iraq test order at checkout, it did say that the Total Due Today was £60.99 - this would have been the amount due if they had been in Italy, so that amount didn't visually change after selecting a different country (Iraq) - the invoice amount is £49.99 - you could say that was a bug (though not by WHMCS own definition), but it's a design flaw... btw - i'm not arguing that the cart templates are great, they're really not and the whole cart process hasn't significantly changed in years... just that i'm not seeing the issue you're seeing. It is - though bear in mind that WHMCS can assume the customer is in the default country (from general settings -> localisation) until they either login, or select another country at checkout... so if you're default country is UK, and the products are taxable, then it would show VAT at 20% (assuming you've added a tax rate for UK)... this might change depending on whether you have the EU VAT addon enabled. all the variables should be available in the ordersummary template if you want to remove tax being shown. that's just deleting the <div role="tabpanel" class="tab-pane" id="calcTaxes"> block of code in the viewcart template... you could in theory use a Language Override to blank out {$LANG.orderForm.estimateTaxes}, but that wouldn't actually remove the tab, just visually seems to... but it's still there. as previously status, that's just a tweak to ordersummary.tpl you can sort of already do that, but not in a simple way - and certainly not one that would be obvious to any user. if we go back to my original test order (Germany -> Italy), and to make things simpler, let's say the product is £10.... so setting the country to Germany in Estimate Taxes, sets the amount due to £11.90.... go forward to checkout, change the country to Italy and that amount doesn't change (but in fairness it's not designed to). but press the "Complete Order" button (with the ToS checkbox unticked or any required field not completed) and it recalculates the total using the updated VAT rate and refreshes the page.... and you'll get the usual error message about which fields have not yet been completed. so maybe you just need to redesign/reorder the checkout template, put a "Update Tax" button close to the country field and either hope by that stage they haven't completed the rest of the form, or find a workaround to that... untested, but it should work. the workflow is the workflow... it's not fit for purpose, but never really has been... hopefully v8 might change that, but that's many months away from even reaching beta. again, a tweak to viewcart.tpl - but is the second part necessary??... remove it by all means and let them choose a country at checkout...but I don't really think that ET is as much of an issue as you think it is - this is the first thread I can recall about it since the new templates were launched a couple of years ago. the splitting of estimate taxes out of the tabs has also been done in some commercially available orderform templates, such as Control. btw - we all know (but not WHMCS!) that "Bournemouth" is not a state/county of the UK... I don't even think it's a city, yet it's on the Counties list... I thought you might appreciate the irony given your other post... it's not technically difficult to do, just replacing tabs with 2 divs. if you don't do 1) then 2) becomes irrelevant... though i'm tempted to think that the quick fix would be more hassle to do than the preferred solution. then you should have tested first on a dev, or played with the Softaculous WHMCS Demo.
  9. Hi, I could help you in solving this problem.. You can reach me on<removed> Best Wishes, Andrew
  10. Welcome to WHMCS.Community tobin! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  11. Hello, we are sending our clients some custom emails template for product renewal notice. We would like our clients email to be received with the renewal information in a PDF instead of inside the email body. Same delivery method than a WHMCS invoice. Also, like invoices, we would like the PDF to be available to client trough their client area in a document download section ( I know I'm asking a lot) Which avenue our company need to take in order to accomplish that : custom devlopement, specific module or really easy customisation ? thanks again to help me just a few weeks before the holidays!
  12. Why is there no "edit" option? Sigh... Would be nice to have "per customer" automation options. What I'm looking to do is to stop "Invoice Unpaid Reminders" from going out to certain customers. I'm guessing this is achievable with a hook, but I can't find anything with "Client ID" on it.
  13. DD/MM/YYYY + 1

    It worked perfectly ! thanks again Brian. Have a good holidays season.
  14. Hi, Can't seem to find an answer to this. I need to disable payment reminders for the customers who have a standing order set up to pay us on invoice date. Some are getting annoyed they are getting these reminders.
  15. Just in case someone finds this thread in a search and is looking for the answer: https://docs.whmcs.com/Licensing#Moving_WHMCS
  16. DD/MM/YYYY + 1

    ah ok, it's not liking the date format of the custom field... I should have remembered what I posted in the thread below... i'll blame it on the time of year and my head being elsewhere! {$service_custom_fields.0|replace:'/':'-'|cat:' +1 day'|date_format:'%d/%m/%Y'} for me, this is working in v7.4.1 in an email template - the image below shows {$service_custom_fields.0} and the above code... if you want to add 1 month, then just change +1 day to +1 month in the code... if it's more than one day, use days; similarly for weeks, months, years etc.
  17. WHMCS + Gsuite stop sending email

    i was using whmcs and using Gsuite, it was working properly with SMTP since few days it stop sending mail via SMTP any one else facing issue. i have not update anything in my server (VPS), not in WHMCS, it is working with mail () $smtp_debug = true; CLIENT -> SERVER: EHLO mydomain.com CLIENT -> SERVER: STARTTLS SMTP Error: Could not connect to SMTP host. CLIENT -> SERVER: QUIT SMTP Error: Could not connect to SMTP host. Email Sending Failed - SMTP Error: Could not connect to SMTP host.
  18. I started a thread in the developer corner when it should be here. Admins please feel free to delete my other post. Hi I need help to fix a problem with the workflow of the order process that is a serious problem. I'm happy to pay for a developer to do this work for me. Here's the problem... On the latest version of the six template, (comparison order form) VAT is calculated before checkout, but the VAT calculation is optional and is open to abuse by the customer. In fact, it's an invitation to the customer to commit VAT fraud, either on purpose or accidentally. The "estimate taxes" option is a small tab next to the tab where you can add a discount code. Here are the problems... 1. Most customers won't even see this, or bother to use it. This will set the VAT rate incorrectly. 2. Entering the country and state are optional at this stage in the order process, but this is the point where VAT is calculated, so it's vital that this info be collected here. 3. The customer can change their country at the next stage in the process, after they have "estimated taxes", but changing the country at this stage doesn't change the VAT rate - so they can easily influence the price. The form invites them to choose any country they like for the tax rate, or not to bother, then set their country correctly so as to avoid suspicion. This will result in deliberate avoidance of the correct VAT and people paying the wrong amount just because they didn't notice the tab, or didn't understand it. WHMCS seems to think that paying the correct VAT rate should be optional, and that collecting accurate info from the customer during the order process is not important. Calculating the correct taxes is important, it's not an afterthought. What needs to be done? I have two possible suggestions... It would be preferable for the VAT to be calculated at the final stage, just like every other shopping cart system. Doing this would require the summary box on the right not to include the VAT calculation until checkout, so if this is not too difficult to do, an additional stage needs to be added into the process. Here's my first suggestion which is my preferred solution... 1. Remove the "Estimate Taxes" tab. 2. Remove the VAT calculation from the summary box until the final stage, so a sub total is only shown until they submit their address info. 3. Separate the final checkout process into two stages, entering and submitting info, then finally choosing a payment type and getting a correct summary - so that once the customer has entered their details, they have to submit and go to choose payment options, which will be on a final checkout page. To elaborate on point three, what I mean is that you have to submit the country and state before tax can be calculated - so moving the payment options to a final stage allows you to submit that data - and allows for the summary box to contain the VAT calculation at the last stage. Then the final page will just contain the payment options and the final summary box, terms and conditions checkbox. essentially, you're chopping the checkout in half and shoving the last section onto a new final step. This removes the need for a specific "estimate taxes" option, which is a stupid idea anyway. My second suggestion for a quick fix would be to keep the workflow the way it is currently, but.... 1. Remove the "Estimate Taxes" tab and instead add a section below for the customer to provide their country and state, so it is more prominent on the page. It must be mandatory with validation to stop them continuing unless that info has been entered. 2. When the customer enters their full address details later, they must not be able to change the country or state at this stage. Sure they can go back to the previous stage and change it, but they shouldn't be allowed to enter conflicting details. It is a fundamentally basic requirement that VAT is calculated on orders, but the way this currently works is just open to so much accidental or deliberate abuse. If I'd known it worked this way I wouldn't have upgraded to version 7. Now that I have, I need a fix for this problem as soon as possible -so if you can take this on, or you have any questions please let me know. Many thanks.
  19. Missing Invoices

    Hi, Thanks for the reply and update. I had a look under emails and nothing send, that's the weird thing and I'm unaware of any other systems running simultaneously? Where else can I have a look, if I click on the link sent to the client for the newly created invoice it doesn't work. Thanks.
  20. Welcome to WHMCS.Community surgeprotection! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  21. Welcome to WHMCS.Community Mana-Mario! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  22. Welcome to WHMCS.Community guardstogo! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

  23. Hi I need help to fix a problem with the workflow of the order process that is a serious problem. I'm happy to pay for a developer to do this work for me. Here's the problem... On the latest version of the six template, (comparison order form) VAT is calculated before checkout, but the VAT calculation is optional and is open to abuse by the customer. In fact, it's an invitation to the customer to commit VAT fraud, either on purpose or accidentally. The "estimate taxes" option is a small tab next to the tab where you can add a discount code. Here are the problems... 1. Most customers won't even see this, or bother to use it. This will set the VAT rate incorrectly. 2. Entering the country and state are optional at this stage in the order process, but this is the point where VAT is calculated, so it's vital that this info be collected here. 3. The customer can change their country at the next stage in the process, after they have "estimated taxes", but changing the country at this stage doesn't change the VAT rate - so they can easily influence the price. The form invites them to choose any country they like for the tax rate, or not to bother, then set their country correctly so as to avoid suspicion. This will result in deliberate avoidance of the correct VAT and people paying the wrong amount just because they didn't notice the tab, or didn't understand it. WHMCS seems to think that paying the correct VAT rate should be optional, and that collecting accurate info from the customer during the order process is not important. Calculating the correct taxes is important, it's not an afterthought. What needs to be done? I have two possible suggestions... It would be preferable for the VAT to be calculated at the final stage, just like every other shopping cart system. Doing this would require the summary box on the right not to include the VAT calculation until checkout, so if this is not too difficult to do, an additional stage needs to be added into the process. Here's my first suggestion which is my preferred solution... 1. Remove the "Estimate Taxes" tab. 2. Remove the VAT calculation from the summary box until the final stage, so a sub total is only shown until they submit their address info. 3. Separate the final checkout process into two stages, entering and submitting info, then finally choosing a payment type and getting a correct summary - so that once the customer has entered their details, they have to submit and go to choose payment options, which will be on a final checkout page. To elaborate on point three, what I mean is that you have to submit the country and state before tax can be calculated - so moving the payment options to a final stage allows you to submit that data - and allows for the summary box to contain the VAT calculation at the last stage. Then the final page will just contain the payment options and the final summary box, terms and conditions checkbox. essentially, you're chopping the checkout in half and shoving the last section onto a new final step. This removes the need for a specific "estimate taxes" option, which is a stupid idea anyway. My second suggestion for a quick fix would be to keep the workflow the way it is currently, but.... 1. Remove the "Estimate Taxes" tab and instead add a section below for the customer to provide their country and state, so it is more prominent on the page. It must be mandatory with validation to stop them continuing unless that info has been entered. 2. When the customer enters their full address details later, they must not be able to change the country or state at this stage. Sure they can go back to the previous stage and change it, but they shouldn't be allowed to enter conflicting details. It is a fundamentally basic requirement that VAT is calculated on orders, but the way this currently works is just open to so much accidental or deliberate abuse. If I'd known it worked this way I wouldn't have upgraded to version 7. Now that I have, I need a fix for this problem as soon as possible -so if you can take this on, or you have any questions please let me know. Many thanks.
  24. WGS is ready to announce that we successfully released “ownCloud reseller WHMCS v5.0.6 version” With this version we have added reseller module feature. Here we did many changes as per user requirements. Here in this module, we added advanced features and much more. We received the feedback and suggestions from our existing users and after keeping everything in mind we are ready for this launch. Our latest version fully supports ownCloud 10. So it will fulfill your requirements completely, one solution for all your requirements. New Features: WHMCS Global Services added latest features required by you. Now resellers have options to set the quota limit for the users and accounts. Resellers can enter the Username & Password automatically and manually. You can upgrade/downgrade the module as per your technical requirements. Our module fully supports ownCloud10. We fixed many bugs so now it will not take much time to install the module. Below are the list of feature which added in V5.0.6 Reseller option Option to enter username & password Upgrade / Downgrade account with quota. Bug Fixing: We have fixed many bugs reported by our existing customers. So it will take least efforts to install and to work with the module. User-Friendly Module: Module is totally user-friendly. Easy to use and understand that how we can work with this module. To view the changes & new feature in details follow the url : https://whmcsglobalservices.com/owncloud-reseller-whmcs/ Product link : https://whmcsglobalservices.com/whmcs-owncloud-module
  25. I've been using WHMCS on my reseller hosting platform for a few years. This is the first time I've needed to turn to the forum for help. I hope I am successful.
  26. Welcome to WHMCS.Community JackFromCanada! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

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