Jump to content
  • Welcome to WHMCS.community

    Hello and welcome to the WHMCS.community we're glad to see you've stopped by! We'd love to have you join our community please take a moment to register and join in on the conversation.


  1. The Latest from the WHMCS Team

    1. News & Announcements

      Announcements and mailings we send out will be posted here

  2. WHMCS.Community

    1. Community Announcements

      Our WHMCS Community Announcements with everything from our community rules to updates on making our community more awesome

    2. Introduce Yourself

      Introduce yourself here and be sure to come back to welcome others.

  3. Using WHMCS

    1. Pre-Sales Questions

      Considering purchasing WHMCS but have some questions? Ask them here.

    2. Admin & Configuration Questions

      This is your space for any questions about WHMCS configuration settings.

    3. Installation, Upgrade, and Import Support

      Get help from the community with installing, upgrading and migrating to WHMCS here

    4. Using WHMCS

      Have a question about how something works or need help configuring and using WHMCS? Here's the place to do it.

    5. Troubleshooting Issues

      Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

    6. Vendor Discussions

      Discuss Control panels, payment gateways and domain registrars here

  4. WHMCS Showcase

    1. Showcase Your Site

      Customized and integrated WHMCS in some way? Show the WHMCS Community here!

    2. Share Your Best Practices & Tips

      Share your tips and advice to the rest of the WHMCS community.

  5. Developing & Extending WHMCS

    1. Third Party Add-ons

      A place to discuss third party modules, add-ons and extensions for the WHMCS platform.


    2. Service Offers & Requests

      A place to post offers & requests for services related to WHMCS. Rules apply.

    3. Developer Corner

      Integration, customization and module development, if you have questions, ask them here.

    4. Building Modules

      Need help while building an extension? Ask your questions here.

    5. Share Ideas for WHMCS Modules

      Looking for an extension that doesn't exist? Share your ideas and vote on others.

  6. Community Competitions

    1. Competitions

      From time to time we run community competitions this is the place you'll find them

      • No posts here yet
  7. General Discussions

    1. General Discussion

      Board for general conversation, share interests, discuss industry related news, etc...

  8. General Feedback & Assistance

    1. WHMCS.Community Tips & Tricks

      This board provides an overview of some features and functionality that WHMCS.Community provides.  We add new content from time to time.

  • Popular Contributors

  • Our picks

    • Summary:

      Twitter have made some changes to their API this week which impacts our WHMCS Sign-In Integrations more information on the changes Twitter have made are outlined on their community.  In essence, we can no-longer override the Callback URL used by the Twitter App. Instead the Callback URLs settings on the Twitter Developer site now act more like a whitelist. The Callback URL sent by WHMCS must match exactly with the Callback URL specified in the app settings, or the login will fail.
      • 0 replies
    • Do you love working with internet technologies and helping people? We want you to join team WHMCS!
      • 0 replies
    • Following 6 weeks of pre-production testing, we are pleased to announce the release of WHMCS 7.5 to general availability. 7.5 is now the recommended version for all new installations and upgrades. WHMCS 7.5 really does have something for everyone...
        • Thanks
      • 0 replies
  • Topics

  • Posts

    • Hi! Did you solve the problem? I have exactly the same. Thanks!
    • I have add-on services which I allow customers to order for their hosting accounts.  Nothing new there.  We all have. But is there any way to set an add-on to only be allowed to be ordered once per hosting account.  Customers are strange creatures and forget that 6 months ago they ordered a particular add-on and then they order it again.  I would like them to: 1) not be able to order the add-on twice 2)  see that the reason for this is because they already have it It seems strange that this isn't an option built into WHMCS when you create an add-on.  Is there a module or way to achieve this instead of submitting a feature request and having to wait 1-3 years before it is implemented? Its so frustrating and time consuming to cancel and refund the orders and then contact the customer to explain why.  Then they inevitably come back and ask the question, 'why did your system allow me to order it if I already had it?'
    • almost certainly - at the very least, it's not helping.... Vertical Steps would be a problem in the cart as it hasn't been updated in years, so WHMCS will be doing things in the background that the template simply won't be expecting to handle... and vice versa. I can see the contact.php error, and it exists when using the Six theme on your site too... which implies it's a settings issue (you probably have many settings that worked in earlier versions, but may not work now)... perhaps the thread below will help that issue. 6. (the password strength issue) might be caused by your template using it's own js strength-checking code and it being incompatible with v7.5. if you had a clean installation, the default main template is "Six" and the default orderform template would be "Standard Cart"... your opening cart page would look like.. Six and Standard_Cart definitely will, and then there might be occasional minor changes to the five Standard_cart children orderform themes (Pure/Premium/Supreme Comparison and Cloud/Universal Slider)... there may be very minor tweaks to "Modern" and "Boxes", but basically they're both deprecated too... and then any orderform templates that I haven't specifically listed previously have definitely been deprecated and will never be updated again. it's definitely "Default" - just looking at it, it looks like default or five, and checking the source code in the browser, confirms that it's default. in an ideal world, what you would do next is go to setup -> general settings -> general and change your template in the dropdown from "Default" to "Six", and then change your orderform template too... however, I assume that this is a live production site and you don't want to be messing with it and potentially losing sales (though if parts of it aren't working, then that might be immaterial)... if you want to quickly test a page using another template, e.g six, or an orderform template, e.g standard_cart, then you can modify the url and only you will see the site like that - existing customers will still see the default / verticalsteps themes. so, let's imagine that your WHMCS cart is at https://www.my.ambarella.com/cart.php (change amberalla to your real domain)... to see them using different templates, you can use... Six -> https://www.my.ambarella.com/cart.php?systpl=six Standard Cart -> https://www.my.ambarella.com/cart.php?carttpl=standard_cart Six & Standard Cart -> https://www.my.ambarella.com/cart.php?systpl=six&carttpl=standard_cart you will then continue to see the site using those templates until you either close the browser and/or clear the cache... doing this will allow you to modify the Six/SC themes in the background until you are completely happy to switch to them. it might also be worth you having a play with a Softaculous WHMCS Demo as that will give you a demonstration of what a clean installation of v7.5.1 looks like from both the admin and client sides... it won't have any products/domains in it (you can add them temporarily if you want to though), but all other features should be the same as your installation.
    • it seems to have been removed now from Marketplace, so along with it being removed from the developers' site, it's probably to be considered a dead addon (at least for now). however, there is an alternate product in Marketplace, Auto Recalculate Prices for $15, that seems to do price recalculation (either manually or via the cron) - I don't think it's the same author though, but is at least marked as being v7.5 compatible.... admin demo mentioned doesn't work, so I haven't tried the module myself.
    • can someone supply me the module? i really need it but can't seem to get it. thanks.
    • This is the main template, i have no idea whether its the default or not, all i remember is that i was editing the colors of the buttons and top header section.    
    • Im not using the default as the main template "I think"  and yes im using vertical steps for the order forms.
    • Ok to be frank im having lot of other issues with my WHMCS also,  1. Client Email verification not working
      2. WHMCS contact form not working 
      3. Recurring orders wont auto update on the system and as a result clients always complain and i have to manually update all recurring orders .
      4. Im not getting any notifications to my email what so ever.
      5. Unable to attach files in the help desk from both client and admin end  6. When a new client signs up using the registration form , and the plc where you have to put your password, it has a password strength indicator but doesn't really say anything abt password requirements, such as (minimum 15 characters, with a mix of lower case, upper case, numeric and special characters  etc) So even if you come with a complex password with less than 15 characters , the strength indicator goes over 80% and when u submit the form it keep on saying password strength is not enough but doesn't really say that the characters should be 15   Basically it's all a mess. And so what your saying is this is all because of the Customized theme im using on my WHMCS ? or is it the order form "Vertical Steps" ? What is the default template for order forms ? which auto updates with the main software when its updated ? Pls see the attached error msg for the contact form, it never goes through   
    • are you using "default" as your main template, and "verticalsteps" for the orderform ? because if you are using "default" with v7.5, that's going to be the main cause of your problem. that client area template got removed when v6 got launched in July 2015... https://docs.whmcs.com/Version_6.0_Release_Notes so "Default" was renamed to "five"... and then "five" got removed when v7 was launched in 2017... and "verticalsteps" was removed in v6.1 at the end of 2015. if you've been upgrading from previous versions since v5, you'll still have all these templates/orderforms in your installation, but most of them will be incompatible (or at least not 100% compatible) with WHMCS v.7.5 and certainly won't be able to use the newer features such as Email Verification... and certain aspects of MarketConnect too (which would also explain the smarty template errors visible in your above activity log). if you want to use these newer features, the solution is going to be switching to "Six" and "Standard_cart" (or one of it's child themes) - once you do that, then the email verification, and other newer features (e.g those added since 2016!) should work.

Important Information

By using this site, you agree to our Terms of Use & Guidelines