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![[From the Blog] WHMCS 9.1 Beta Now Available](//storage.whmcs.community/monthly_2026_10/whmcsheader91beta.png.edbcd64ce9f791b06baed31a5b6fcc7d.png)
[From the Blog] WHMCS 9.1 Beta Now Available
WHMCS Community posted a topic in News, Announcements & Blogs from WHMCS,
The WHMCS 9.1 Beta is now available for testing on staging environments. Whether you're testing your own integrations and templates, running it on staging to see how it affects your day-to-day work, or just want to help us catch issues before general availability, here's what's changed. Please don't run this build in production. Get it on the WHMCS 9.1 Beta landing page. WHMCS 9.1 Beta includes the following new functionality and enhancements: Credit and Debit Notes, with Invoice Immutability...View the full blog post-
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![[From the Blog] WHMCS 9.0 Release Candidate OUT NOW](//storage.whmcs.community/monthly_2025_12/whmcs9-rc-blog-fin.png.c46266bad8fb542c4a5855754481b67c.png)
[From the Blog] WHMCS 9.0 Release Candidate OUT NOW
WHMCS Community posted a topic in News, Announcements & Blogs from WHMCS,
We're excited to announce the availability of the WHMCS 9.0 Release Candidate!-
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Join Our UX Research Group – Share Feedback & Get Early Previews!
WHMCS John posted a topic in Feedback,
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I'm excited to invite you to participate in our UX Research Group. Join to get an early look at upcoming features before they’re released!-
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By pRieStaKos · Posted
Maybe with TicketOpen and SendAdminEmail -
Asked support, and as predicted this is customization and not something they can help with. Would have been great if they mentioned the notification template is not editable as it lives behind the encoded files, which would have saved a lot of frustration, but hey! I'm guessing "New Support Ticket Opened." may have been a prior WHMCS version. Looking back in the email template sql files (v7x, v6x, v5x and so on), that was that title, but it was in support (not admin), and had client type info vars in it. So, for me, the workaround was to discontinue using the notifier (email) for support, which was sending to an account that had a special ring tone on my mobile so I know something's up. Instead set up the admin account to get notified for each support department (various triggers) via the admin account settings (appears this template is also hard coded somewhere), and changed the notifier to only send me items other than tickets. Last step, email filter to take messages to the admin addy and a subject that has "[Ticket ID" at the start and forward that to the special email addy with special ring tone. Best of both worlds, but still testing over time to make sure this doesn't bugger anything else up. Appreciate the responses, and hope this is of some use for someone. Phew.
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Thanks, but already did so. The issue is it's not grabbing any details of the sender/opener. Most of mine are done via email that's piped in, and the only time it will give an email is if the sender is a guest. Never gives a name. As soon as it recognizes someone as being in the system, it gives me a ticket link and a userid, both of which are useless, as I know where tickets are found, and haven't memorized userids/names to the point where I'd recognize them. No vars available that make a difference, either.
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By pRieStaKos · Posted
Go to Configuration > Notifications and create a Notification Rule for New Ticket. Make sure you got Notification Message template in Email Templates > Notification Messages -
> Since it's a public page, I'd add a captcha or rate limit so bots don't hammer it. > One thing I would add from my own experience is to validate and sanitise the domain input on the server side before passing it to any WHOIS or DNS lookup, since it is a public form and people will try all sorts of input in it. How do I do this, please (I am not a programmer)? -
That doesn't exist under admin emails or in fact anywhere in the email templates.
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They will likely refer you to the requests thing, where it's hard to find and frequently ignored. Often we get some new thing they said folks asked for, yet there are few indications they had, at least publicly. Not sure they will handle this any differently, especially when it comes to price increases or license level changes.
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Managing GST e-invoicing manually can take time, especially when you're handling a large number of invoices through WHMCS. Our WHMCS GST Module helps Indian hosting providers, domain registrars, SaaS businesses, and other service providers automate GST e-invoicing and manage related compliance tasks directly from WHMCS. Key Features Automatic E-Invoicing: Generate e-invoices through the government GST portal when an invoice is paid. GST-Compliant Invoice PDFs: Display IRN, CRN, acknowledgement number, and QR code on invoice PDFs. Automatic Invoice Cancellation: Submit cancellation requests to the GST portal when invoices are cancelled in WHMCS. Credit Notes: Manage credit notes for cancelled invoices. E-Invoicing Reports & Logs: Track e-invoices, IRN/CRN details, and submission records. Foreign Customer E-Invoicing: Manage e-invoicing for international customers. GSTIN Verification: Verify GST numbers during new registrations and when clients update their billing profiles. TDS Management: Apply TDS automatically or manually and allow customers to upload TDS certificates. Multi-State Business Support: Manage multiple business locations from a single WHMCS installation. HSN/SAC Code Management: Assign codes to products and services for GST invoicing. Digital Signature Support: Add signatures to generated invoices. If you're looking to simplify GST invoicing and reduce repetitive administrative work, this module is worth exploring. Learn more: https://whmcsglobalservices.com/whmcs-gst-module/ We are the developers of this module at WHMCS Global Services. If you have any questions about the features or implementation, feel free to ask. -
My concern is less the feature itself and more how it is done. Creating a Marketplace account automatically during an upgrade, with a credit applied, means a third-party account is being created on behalf of the license owner without them clicking anything. For many of us, upgrades run on production systems, sometimes with several people involved, and some providers have rules on what information can be shared with outside services. A few questions that I think the WHMCS team should answer clearly: - Is there an opt-out or a confirmation step before the account is created? - What exact data (email, domain, license details) is sent to create it? - Is the account tied to a person or to the license, and what happens to it if we do not want it? If this is opt-in with a clear screen and a plain explanation, it is a convenience. If it happens silently, it is just another reason for people to distrust upgrades, especially with unattended updates coming in 9.1. -
The merge fields are limited because that message comes from the Notifications feature (Configuration > System Settings > Notifications). Its email text is not a template, so the client name cannot be added there. The built-in admin email is the one to use: Go to Configuration > System Settings > Email Templates and open the Admin Messages group. Edit New Support Ticket Opened. The editor lists the fields you can use under Available Merge Fields; the client name and the ticket subject, department and message are among them. In Configuration > System Settings > Administrator Users, edit your admin and tick the departments under Support Ticket Notifications, otherwise that email is not sent to you. If you only need this email, you can then switch off the Notifications rule for new tickets so you do not get two messages for each ticket. Menu names are from WHMCS 8; in 7.x the same screens are under Setup. If the ticket is opened by a guest (no client account), the template has the name and email the person typed into the form.
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![[From the Blog] WHMCS 9.1 Beta Now Available](http://storage.whmcs.community/monthly_2026_10/whmcsheader91beta.png.edbcd64ce9f791b06baed31a5b6fcc7d.png)
![[From the Blog] WHMCS 9.0 Release Candidate OUT NOW](http://storage.whmcs.community/monthly_2025_12/whmcs9-rc-blog-fin.png.c46266bad8fb542c4a5855754481b67c.png)
