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WHMCS.Community

  1. WHMCS Beta Program

    1. WHMCS 9.1 Beta Discussion

      We're excited to announce the beta release of WHMCS 9.1. Be among the first to try out the new features and functionality by getting involved in the release candidate today.

      The purpose of this board is to ask any questions, raise issues or provide feedback on the WHMCS V9.1 Beta. This board will remain open until we reach release day, at which point they be archived. WHMCS V9.1 includes Invoice Immutability Control, Unattended Automatic Updates, New Admin Theme "Iris", New Password Strength & Reuse Controls, PHP 8.4 Support and much more!

      Check out the release highlights for an overview and the release notes for full details.

      As always, RC releases are intended for testing only and are not recommended for production use

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      posts
  2. WHMCS.Community

    1. Community Announcements

      Our WHMCS Community Announcements with everything from our community rules to updates on making our community more awesome

      162
      posts
    2. Introduce Yourself

      Introduce yourself here and be sure to come back to welcome others.

      1.3k
      posts
    3. MarketConnect Partner Product Status Updates

      This board is used to communicate any planned or unplanned MarketConnect partner product status updates, this board is read-only and will be updated via the MarketConnect Team when issues arise.  If you are experiencing an issue that is not reported in this board please review the MarketConnect Help Centre or Open a Ticket with our team

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      posts
  3. Using WHMCS

    1. Pre-Sales Questions

      Considering purchasing WHMCS but have some questions? Ask them here.

      13.1k
      posts
    2. Admin & Configuration Questions

      This is your space for any questions about WHMCS configuration settings.
       

      6.5k
      posts
    3. Installation, Upgrade, and Import Support

      Get help from the community with installing, upgrading and migrating to WHMCS here

      6.1k
      posts
    4. Using WHMCS

      Have a question about how something works or need help configuring and using WHMCS? Here's the place to do it.

      96.4k
      posts
    5. Troubleshooting Issues

      Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

      28.6k
      posts
    6. Vendor Discussions

      Discuss Control panels, payment gateways and domain registrars here

      855
      posts
  4. WHMCS Showcase

    1. Showcase Your Site

      Customized and integrated WHMCS in some way? Show the WHMCS Community here!
       

      8.1k
      posts
    2. Share Your Best Practices & Tips

      Share your tips and advice to the rest of the WHMCS community.
       

      363
      posts
  5. Developing & Extending WHMCS

    1. Third Party Add-ons

      A place to discuss third party modules, add-ons and extensions for the WHMCS platform.

      18.7k
      posts
    2. Service Offers & Requests

      A place to post offers & requests for services related to WHMCS. Rules apply.

      22.9k
      posts
    3. Developer Corner

      Integration, customization and module development, if you have questions, ask them here.

      59.1k
      posts
    4. Building Modules

      Need help while building an extension? Ask your questions here.

      636
      posts
    5. Share Ideas for WHMCS Modules

      Looking for an extension that doesn't exist? Share your ideas and vote on others.

      183
      posts
  6. Community Competitions

    1. News, Announcements & Blogs from WHMCS

      The latest WHMCS News, Announcements & Blog Posts from WHMCS are shared here

      626
      posts
    2. Competitions

      From time to time we run community competitions this is the place you'll find them

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  7. General Discussions

    1. General Discussion

      Board for general conversation, share interests, discuss industry related news, etc...

      40.1k
      posts
  8. General Feedback & Assistance

    1. Feedback

      WHMCS Community Feedback helps us to continue improving WHMCS software.

      8.7k
      posts
    2. WHMCS.Community Tips & Tricks

      This board provides an overview of some features and functionality that WHMCS.Community provides.  We add new content from time to time.

      6
      posts
  9. Club Forums

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    1. Katamaze Free Scripts

      Perfect your WHMCS with free action hooks, reports and modules. Follow us on Github for more contents.

      51
      posts
    2. Katamaze Module Support

      This board acts as a place where you can get support by us (no guarantee) or by fellow users using your same module.

      149
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    3. 17
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    4. 523
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    5. 494
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    6. 108
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    7. RactStudio Club Topics

      RactStudio is a software development company that offers a range of WHMCS and WordPress products and services that are designed to enhance the functionality and user experience of these platforms. With a focus on quality, affordability, and customer support, RactStudio is the perfect partner for any web hosting company, blogger, and other online businesses who want to take their online presence to the next level.

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    9. 90
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  • Popular Contributors

  • Our picks

    • [From the Blog] WHMCS 9.1 Is Now Available
      WHMCS 9.1 is here! The latest release is now available and supported for use in production environments, bringing new ways to manage billing, simplify routine maintenance, and build more flexible customer experiences. Whether you want greater control over invoice handling, an easier way to get started with MarketConnect, or less manual work keeping your installation up to date, WHMCS 9.1 has something for you. The release also introduces PHP 8.4 support and expands the possibilities for...View the full blog post
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    • [From the Blog] WHMCS 9.1 Beta Now Available
      The WHMCS 9.1 Beta is now available for testing on staging environments. Whether you're testing your own integrations and templates, running it on staging to see how it affects your day-to-day work, or just want to help us catch issues before general availability, here's what's changed. Please don't run this build in production. Get it on the WHMCS 9.1 Beta landing page. WHMCS 9.1 Beta includes the following new functionality and enhancements: Credit and Debit Notes, with Invoice Immutability...View the full blog post
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    • [From the Blog] WHMCS 9.0 Release Candidate OUT NOW
      We're excited to announce the availability of the WHMCS 9.0 Release Candidate!
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      • 0 replies
  • Topics

  • Posts

    • @jmginer this is expected behaviour in v9, not a broken cancel flow. From v9, published invoices are immutable. When a client requests cancellation, WHMCS no longer deletes the renewal line from an already-issued invoice. What it does instead: 1. If the unpaid invoice only contained that cancelled service, the system cancels the whole invoice (and creates a credit note for it). 2. If the invoice also has other items, the system leaves the invoice in place and creates a credit note for just the cancelled service line. The original line stays on the invoice for the audit trail; the credit note offsets the balance.   So the line "not being removed" is the new model. The balance due should drop by the credited amount once the credit note exists. Check the invoice view for a linked credit note, and Clients > Cancellation Requests / the service's Pending Cancel status to confirm the request registered.   Also worth confirming: 1. Immediate vs End of Current Billing Cycle on the request (EOBP won't terminate until the cycle ends; the invoice handling above still applies to unpaid renewals). 2. Automation Settings > Cancellation Requests if you expect automatic terminate on the due date. 3. Exact version (9.0.x vs 9.1.x), in case you're looking at a Draft invoice (Draft lines can still be deleted) versus a published Unpaid one.   If there is no credit note and the full amount is still due after a cancel request on a published unpaid invoice, say which version you're on and whether that invoice had other items on it.
    • @charlotteclark I haven't used one of those AI prototyping tools against WHMCS myself, so I won't claim how accurate their output is. I can tell you where outside mockups usually help and where they create rework. They're useful for layout, spacing and nav hierarchy: what stays on the dashboard, what moves into the sidebar, what gets dropped. They go wrong when you try to match them pixel for pixel. The client area is template-driven (homepage.tpl, clientareahome, sidebars, panels/widgets), and the real markup and theme classes won't match a mock. Service lists and invoice tables are dynamic, so a mock with invented columns just means more work when you wire it up. What I'd do: 1. Screenshot your current client area (Twenty-One, Nexus, Lagom, whatever you run) and mark keep / drop / move on each page. 2. Design around the columns WHMCS actually outputs for services and invoices, not ones you'd like it to have. 3. Treat the order/cart separately. That's its own order-form template set, and mocking it as a marketing page will mislead you. 4. Implement with a child theme so updates don't wipe your edits. New folder under templates/, theme.yaml with the parent set (for Twenty-One that's config.parent: twenty-one), copy only the tpl files you change (homepage.tpl, clientareahome.tpl, etc.), then select the child theme under System Settings > General Settings.   If you still want a prototyping tool, keep it to rough wireframes and treat the live templates as the source of truth. Starting from screenshots of the real screens usually saves more time than starting from a blank AI mock.
    • Version 8.3.0 Added: Customer SMS 2FA country setup Added: Administrator notification hours Added: Invoice and credit card templates Added: Affiliate templates Fixed: PHP warnings and fatal errors Security: Undisclosed Security Fix
    • Hi @slim .. let's set up a 1:1 and go through how you're using it, step by step. 
    • Hello everyone,   We're Play Console Store — a small team who spend our days helping Android developers get their apps onto Google Play, from Console setup and verification through closed testing and publishing, to sorting out policy issues and improving store listings.   We've joined the community to learn from others who work with WHMCS and hosting every day, to share what we've picked up along the way, and to get to know people here. We're looking forward to reading the introductions and discussions, and to contributing where we can.   Thanks for having us — and hello to everyone!   The Play Console Store team
    • With it on - WHMCS wants us all to use it - so I’ve been trying my best to work with it, but it’s proper shite. I found a bug within an hour of using it, confirmed.    Not being able to ‘undo’ things to an invoice that may have been done by mistake is a right pain. For example : you cancel an invoice that had been partially paid. (I did this yesterday to an invoice because the customer had made a couple of bank transfer payments but then ghosted us - so I cancelled their account and cancelled the invoice. (Which is what I would normally do in v8) in v9 cancelling the invoice created a credit to the customer - and then applied a credit note to the invoice for the total. It’s a bloody mess that is impossible to fix unless we go and SQL it back to the way it needs to be. Invoice immunatbility has a long way to go before it’s usable or acceptable.
    • Hi @slim .. Was that with invoice immutability on or off?
    • I run a small hosting setup and use WHMCS for billing and client management. Our clients keep asking for a cleaner portal, and I've been trying to sketch some layout ideas before committing anything to the WHMCS templates. I'm not a designer, so I started poking at a few AI-style prototyping tools to see if one could help me mock up a dashboard and order page faster. I've only read about them online, so I don't really know how accurate or practical the output is for this kind of screen. My main concern is whether these tools can handle realistic elements like service lists, invoice tables and the usual client-area navigation, or if they just produce generic marketing layouts. I'd rather not waste time on something that can't match WHMCS's structure at all. Has anyone here tried mocking up WHMCS client-area screens in an outside prototyping tool, and did it save you time or create more rework? Keen to hear what worked.
    • Zoho Books Module v1.5.0 Released! We've released a new update for our WHMCS Zoho Books Module, introducing payment gateway mapping, important bug fixes, and improved compatibility. What's New in v1.5.0? Payment Gateway Mapping: Map WHMCS payment gateways to their corresponding gateways in Zoho Books for better payment synchronization. Tax Calculation Fixes: Resolved tax calculation and handling issues for Canada and other countries. Client Language Handling: Fixed language-related issues when adding clients. Client Name Handling: Improved first and last name processing during client creation. WHMCS 9.1.0 Compatibility: Updated the module to support the latest WHMCS version. PHP 8.4 Compatibility: Added support for PHP 8.4.x. If you're using our Zoho Books Module, we recommend updating to the latest version to benefit from these improvements. Thank you for choosing WHMCS Global Services!   Buy now: https://whmcsglobalservices.com/zoho-books-whmcs-module/ Don't miss 30% flat off on Annual License and 50% flat off on Open Source (One time) Avail Benefits Here!
    • Well ive been on 9.1 (up from 8.13.7) for a week or so now.  Other than the invoice immutability sh1t, its fine. With invoice immutability ON, you're going to hit pain. The documentation is pathetically light on, the workflows for doing simple stuff is insane - For example, removing a late fee - cant be done - the invoice needs to be cancelled, then a new invoice be created manually - like WTF? If this is the new normal, WHMCS is the next Modernbill.
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