WHMCS.Community

Odd, try this basic one that just logs to the module log (Utiltiles -> Log -> Module log  -- enable logging if it says it is not ) .  Again it should be going in to whmcs root -> includes -> hooks with name of "hook_ticketstatuchange.php" (or any other name as long as it ends in .php) Also, may have missed it but what version of WHMCS are you using? <?php add_hook('TicketStatusChange', 1, function($vars) { logModuleCall("hook", "TicketStatusChange", $vars , print_r($vars,true), "", array()); });  

I must be screwing something up then - I’ll take a look at what I’ve done.

I have tested the following hook and it works.  <?php use WHMCS\Database\Capsule; add_hook('TicketStatusChange', 1, function($vars) { $Ticket = localAPI('GetTicket', array('ticketid'=>$vars['ticketid'])); if ($Ticket['result'] == "success") { // We got ticket, now get department for email to use for reply try { $Department = Capsule::table('tblticketdepartments')->where( array('id'=>$Ticket['deptid']))->first(); } catch (Exception $e) { // Failed to get department, should not happen but oh well return false; } if ($Department) { $Email = $Department->email; if ($vars['status'] == "In Progress") { $Message = "Hey there,<br><br>Your ticket has been assigned to one of our technical team members and is currently under review, they will reply back here shortly with an update or to request more information about your issue."; } elseif ($vars['status'] == "On Hold") { $Message = "Hello, your ticket has been changed to ".$vars['status']." status."; } if (isset($Message) and $Message) { //We have a message, so add it as a reply $command = 'AddTicketReply'; $postData = array( 'ticketid' => $vars['ticketid'], 'message' => $Message, 'name'=>'TicketBot', 'email'=>$Email, 'useMarkdown' => true, ); $results = localAPI($command, $postData); } // IF good message } // if department } // if get ticket was success });  

Ensure the package in WHM isn't going beyond your reseller's account limit.   That has been the common issue lately . 

Ah this is terrible! We have a number of clients who's mandates don't start with 'MD' - @WHMCS John is this something you guys are already aware of? Will there be a fix for this?

And just to confirm, you have uploaded that to whmcs_root/includes/hooks ? 

I must be losing it - I see nothing when I add this to my TicketStatusChange.php file - it doesn't print anything:   <? use WHMCS\Database\Capsule; function prefix_TicketStatusChange($vars) { $adminUsername = 'myusername'; // Change me accordingly. This Admin user is the one used to automatically add replies to tickets when status is updated. Set false if you want to open the ticket using your own customers $userID = Capsule::table('tbltickets')->where('id', $vars['ticketid'])->first(['userid'])->userid; // Send email notification to customer when ticket status changes $EmailData = array( 'id' => $userID, 'customtype' => 'general', 'customsubject' => '', 'custommessage' => 'Hey there,<br><br>Your ticket has been assigned to one of our technical team members and is currently under review, they will reply back here shortly with an update or to request more information about your issue.' .$vars['status'] . '</strong>' );  localAPI('SendEmail', $EmailData); echo '<pre>'; print_r($results); echo '</pre>'; // Add reply to ticket when its status changes $TicketData = array( 'ticketid' => $vars['ticketid'], 'message' => 'Hey there,<br><br>Your ticket has been assigned to one of our technical team members and is currently under review, they will reply back here shortly with an update or to request more information about your issue.' .$vars['status'] . '</strong>', 'clientid' => $userID, 'adminusername' => $adminUsername, ); localAPI('AddTicketReply', $TicketData); echo '<pre>'; print_r($results); echo '</pre>'; } $results = localAPI('SendEMail', $EmailData); add_hook('TicketStatusChange', 1, 'prefix_TicketStatusChange');  

Print both localAPI requests. Open a ticket and view it as administrator from backend then open Options tab and change ticket status. Press Save Changes. You should see the result of print on screen. You can print in this way... $results = localAPI('SendEMail', $EmailData); echo '<pre>'; print_r($results); echo '</pre>'; // and... $results = localAPI('AddTicketReply', $TicketData); echo '<pre>'; print_r($results); echo '</pre>';  

Thank you Kian, I've added this to TicketStatusChange.php in includes/hooks/ and still nothing - there is no reply in the ticket.
  <? use WHMCS\Database\Capsule; function prefix_TicketStatusChange($vars) { $adminUsername = 'admin'; // Change me accordingly. This Admin user is the one used to automatically add replies to tickets when status is updated. Set false if you want to open the ticket using your own customers $userID = Capsule::table('tbltickets')->where('id', $vars['ticketid'])->first(['userid'])->userid; // Send email notification to customer when ticket status changes $EmailData = array( 'id' => $userID, 'customtype' => 'general', 'customsubject' => '', 'custommessage' => 'Hey there,<br><br>Your ticket has been assigned to one of our technical team members and is currently under review, they will reply back here shortly with an update or to request more information about your issue.' .$vars['status'] . '</strong>' ); localAPI('SendEmail', $EmailData); // Add reply to ticket when its status changes $TicketData = array( 'ticketid' => $vars['ticketid'], 'message' => 'Hey there,<br><br>Your ticket has been assigned to one of our technical team members and is currently under review, they will reply back here shortly with an update or to request more information about your issue.' .$vars['status'] . '</strong>', 'clientid' => $userID, 'adminusername' => $adminUsername, ); localAPI('AddTicketReply', $TicketData); } add_hook('TicketStatusChange', 1, 'prefix_TicketStatusChange');  

I've had this problem for a while now.  WHMCS is not creating an account in WHM.  All my servers are set correctly.  The package is green, so it's active.  I can't figure out whats going on.