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WHMCS Federico

WHMCS Customer Service
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WHMCS Federico last won the day on November 4 2018

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About WHMCS Federico

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    WHMCS Customer Service & Licensing Specialist

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  1. With a license on the Starter tier, your installation will simply show a link to us in the footer ("Powered by WHMCompleteSolution"). You still can customize logo, add content and change other aspects of the front-end: https://docs.whmcs.com/Customising_WHMCS Both Starter and Plus plan feature up to 250 active clients.
  2. Hello, We offer a 30-day money back guarantee to test our software for one month risk-free. Should you decide WHMCS is not for you, simply contact our Customer Service team within the first month and we will refund your order no question asked.
  3. Hi John, There are several things you could do to manage different pricing. Prices can be changed in bulk at any time using the native add-on https://docs.whmcs.com/Bulk_Pricing_Updater_Addon Alternatively, you could create a separate client group for resellers: https://docs.whmcs.com/Client_Groups This would be useful mainly for domain names. Client groups also let you do a blanket discount, so you could give resellers a 10% discount off all retail pricing for example. Or you could create a separate product group for the resellers and keep it hidden. That way it won't appear on the shopping cart pages. But there is still the direct link you can provide to the reseller. As a shortcut, you can copy existing products and groups and then adjust as needed; to save having to re-create them all from scratch. In this case, someone could potentially guess the product group link though, so could restrict access to certain products or groups with an action hook: https://developers.whmcs.com/hooks-reference/shopping-cart/#shoppingcartvalidatecheckout Don't hesitate to contact our team directly should you need further assistance on your specific scenario: https://www.whmcs.com/support/
  4. Hi @FedericoSV Should you need to let your monthly license be suspended for non-payment, your WHMCS will keep functioning for your existing clients and to receive new orders, thanks to the automation configured at installation time. The license can be suspended/unsuspended at any time upon payment of the renewal fee for the current month. It will need to be active in order to receive software updates, technical support, but most importantly to access the admin area of your installation and manage your orders/clients.
  5. Iscriviti al WHMCS Product webinar! I nostri esperti in hosting automation ti mostreranno come WHMCS puo' aiutarti nell'automatizzare e migliorare la gestione del tuo business. https://webinar.whmcs.com/product-tour
  6. Ciao, Abbiamo recentemente aggiunto ai nostri servizi delle demo live. Puoi trovare il link ai Webinar qui: https://webinar.whmcs.com/product-tour
  7. Benvenuto @Daniele! Il nostro team puo' aiutarti per una prima installazione e configurazione di WHMCS: https://www.whmcs.com/services/ Se hai bisogno di personalizzazioni piu' specifiche e supporto in Italiano, questa community puo' certamente essere di aiuto. Buona giornata.
  8. Ciao a tutti, Come vi state preparando all'introduzione ufficiale della fattura elettronica anche nei rapporti tra privati? Se avete una qualche attivita' che richieda fatturazione , quali accorgimenti avete adottato nell'uso di WHMCS oppure quali funzioni vorreste venissero introdotte nelle prossime release?
  9. Hi @caygri we do offer 30 day money back guarantee on the Project Management add-on as well. So if you wish to try it and find out it's not right for you, just contact our Customer Service department during the first 30 days after your order and they will refund it for you.
  10. Hello @vincitytaymodaimo You can certainly add your WHM/cPanel server from any WHMCS instance you manage. It does not have to be on the same hosting space. Once added, you could also import the existing domains into WHMCS via the Import Tool: https://docs.whmcs.com/CPanel/WHM_Import
  11. Ad esempio col priority ticket oltre a saltare in cima alla coda si garantisce un tempo di risposta di un'ora presupponendo che entro l'ora si sia riusciti a contattare il cliente la prima volta a prescindere dal numero di ticket.😊
  12. Non e' per tirare l'acqua al mio mulino ma il sistema di notifiche integrato serve proprio ad utilizzare piu' di un canale per delimitati eventi.
  13. Ah, d'accordo... 😁 Mi era sfuggita. Penso che ti abbiano risposto cosi' in quanto sulla versione che viene usata per l'HelpDesk interno quella funzione e' stata implementata proprio come la potrebbe realizzare un utente, senza bisogno di accesso al sorgente encodato ma molto probabilmente tramite l'utilizzo di uno o piu' hook: https://developers.whmcs.com/hooks/ E la modifica dei template di base della Client Area e del Pannello di Amministrazione, in modo tale che il cliente possa cliccare sul pulsante ed il Priority Ticket venga visualizzato in cima alla lista per il Team di Supporto. Inoltre riceviamo notifiche di nuovi Priority Ticket aperti o per cui abbiamo ricevuto delle risposte sulla chat interna, tramite il sistema di notifiche integrato: https://docs.whmcs.com/Notifications Certo, sarebbe un buon esempio di utilizzo da aggiungere alla nostra documentazione.
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