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WHMCS John

WHMCS Support Manager
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WHMCS John last won the day on August 29

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About WHMCS John

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    Head of Support

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  1. hi @sol2010, If a client wishes to change the Payment Method for their services and unpaid invoices, that is done via their Account Details page in the client area. It's necessary to perform a charge when creating the Direct Debit mandate with GoCardless. How much should customers be charged when creating a new mandate via the Payment Methods page?
  2. Hi @horamon, That page doesn't currently have a Friendly Route Path, and regrettably we don't support custom rewrites at present. however we welcome feature requests online at http://requests.whmcs.com Feel free to suggest this as a new idea for comment and voting upon by other WHMCS users. The more votes an idea receives, the more likely it is to be considered by our development team for potential inclusion in a future feature update.
  3. Hi @FutureX The Lookup Provider detects whether a domain is considered Premium and returns the corresponding price for display on the checker page. This typically varies between each registrar, therefore we recommend selecting your domain registrar as the Lookup Provider: https://docs.whmcs.com/Domain_Pricing#Lookup_Provider In the event of an inaccurate result allowing an order to be placed, the actual registration would fail as the Register command would not contain the necessary premium pricing variables. You could then cancel the order and refund the customer.
  4. Hi @sol2010, Clients will also see the Direct Debit option for selection on the checkout stage of the shopping cart. An amount is required by GoCardless in order to create the Direct Debit mandate: https://developer.gocardless.com/api-reference/#billing-requests-create-a-billing-request This means it isn't possible for clients to create a mandate without a charge in advance via the Pay Methods page.
  5. Hi @Web Host Pro, To disable the ability for clients to renew domains on-demand, uncheck Enable Renewal Orders at Configuration > System Settings > Domains tab. If renewal isn't occurring on the invoice being paid, please troubleshoot with these steps: https://help.whmcs.com/m/troubleshooting/l/1601144-troubleshooting-domain-renewal-problems
  6. Hi @FutureX, Please uncheck the Domain Checker option under the Captcha for Select Forms setting at Configuration > System Settings > General Settings > Security tab.
  7. Hi @Nova, Do you see the "Use Own Domain" option, but clicking on the radio option doesn't select it? Or is the option not displayed at-all? If the former, check your browser's console, as there's likely a CSS or Javascript error in your Theme or Order Form Template. If the latter, the Use Own Domain option can be enabled in Configuration > System Settings > General Settings > Domains tab.
  8. Hi @Raketulza. I don't recognise this layout and wording. On the stock theme and order form template, it looks like the below screenshot. If you're using a custom template, you may need to check whether this text is hard-coded in the template.
  9. Hi @Denisman. This is controlled by the /templates/orderforms/$templatename/domainregister.tpl template file, starting around line 225: https://github.com/WHMCS/orderforms-standard_cart/blob/master/domainregister.tpl#L225
  10. Hi @sol2010, Clients can enter new payment details (credit card, bank accounts etc) when paying an invoice. If you have the "Clients Choose Gateway" option enabled in General Settings > Invoices tab, they can pick any of the methods you offer, including Direct Debit to establish a new mandate. Once set up, they will be available for management via the Payment Methods page.
  11. Hi @Adnetcom, I recommend contacting the vendor of the module directly for assistance resolving this error with their code.
  12. Hi @Sydney at CloudExis. The Order record will always be Pending until manually reviewed and accepted. But the Service record should become Active automatically once the service is provisioned successfully. Try placing an order and accepting it via the admin area, to observe any potential issues in-situ. I suspect you might be experiencing this situation: https://docs.whmcs.com/Plesk#Page_not_Found.2FTimeout.2F502_Bad_Gateway_error_creating_accounts
  13. Hi @tkalfaoglu, This issue occurring with Turkish Lira currency will be due to PayPal not accepting payments in that currency: https://developer.paypal.com/api/rest/reference/currency-codes/#paypal-account-payments
  14. Hi @serverbd Whilst contextual configurable options based on billing cycle is not currently a feature of WHMCS. However we welcome feature requests online at http://requests.whmcs.com Feel free to suggest this as a new idea for comment and voting upon by other WHMCS users. The more votes an idea receives, the more likely it is to be considered by our development team for potential inclusion in a future feature update.
  15. Hi @Dkuzik, I can recommend our official Live Chat Addon: https://marketplace.whmcs.com/product/34-live-chat-visitor-tracking
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