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WHMCS John

WHMCS Support Manager
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WHMCS John last won the day on August 26

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About WHMCS John

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    Head of Support

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  1. Hi testers! With WHMCS 8.3 you can now customize friendly URLs for each of your products. Once you have created one or more product URLs, you can easily view the number of visits for the active (most recent) product URL. To learn more check out the new Friendly URLs Documentation During the pre-release testing we want to hear about your experiences with feature. Some potential starting points for discussion are: What was your experience configuring the Friendly URLs options? Was the process for changing Friendly URLs for products and services clear? Did clients experience any errors using the Friendly URLs on the shopping cart? Have you observed any quantifiable Search Engine Ranking change after implementation? In addition to resolving any errors which might occur, understanding any pain points is of particular interest to us. Your input will help us tweak messaging in the product or documentation and publish support articles. Please submit your feedback by reply to this thread or via the feedback form at https://beta.whmcs.com Thanks for your help in the pre-release testing!
  2. Thanks for sharing, I'll request those are merged together 🙂
  3. Hi there, With 29 votes so far, this request hasn't floated to the top yet: https://requests.whmcs.com/idea/allow-customers-to-change-his-own-billing-cycle But please do add your vote and continue to advocate for the feature, and we can potentially consider it in future.
  4. Hi @Gort, Would you mind dropping an email to marketgoo support, and I'm sure they can get this straightened out. Contact details are here: https://marketplace.whmcs.com/help/connect/kb/marketgoo/faqs/contacting_marketgoo_support
  5. Hi all, Barring any unforeseen blockers, we're aiming to include the changes I described earlier in the forthcoming v8.3 Release Candidate for pre-release testing. I'll be sure to update this thread once released!
  6. Hi @aegisdesign The Wordpress hosting feature uses WordPress Toolkit for provisioning in cPanel and Plesk. The WordPress installs will be available for management via the WPTK interfaces.
  7. Hi testers! With WHMCS 8.3 you can now easily create WordPress hosting products with full WHMCS automation for cPanel and Plesk servers. Automatic provisioning installs WordPress when the product is purchased, and both clients and admins can create additional WordPress installations on the hosting account from the Client Area and Admin Area. To learn more check out the feature documentation for WordPress Hosting. During the pre-release testing we want to hear about your experiences with feature. Some potential starting points for discussion are: What was your experience configuring the Wordpress Hosting options? Are the Wordpress provisioning options in the admin and client area easy to understand and use? Did clients experience any confusion using the Wordpress Custom Fields on the shopping cart? Were clients able to start using Wordpress quickly and easily? In addition to resolving any errors which might occur, understanding any pain points is of particular interest to us. Your input will help us tweak messaging in the product or documentation and publish support articles. Please submit your feedback by reply to this thread or via the feedback form at https://beta.whmcs.com Thanks for your help in the pre-release testing!
  8. Thanks for the follow-up @123host, I can confirm that the documentation was updated on 18th August to clarify this behaviour: https://docs.whmcs.com/Data_Retention_Policy_Automation#Automatically_Delete_Inactive_Clients We have also opened case CORE-16974 to refine the description in the UI later this year. Space in the UI is limited, so out documentation will always contain more information about each option in the UI.
  9. Do you love working with internet technologies and helping people? Do you know WHMCS and Website Hosting? If so, we want you to join team WHMCS! As you can see from the photo, we're a friendly bunch, and we are looking for a new Technical Analyst to join our team --> The type of applicants we are looking for should be passionate about helping customers resolve issues & answering queries they have. Excellent written communication, advanced problem solving and troubleshooting skills, and being able to work independently are a must. Having experience with PHP development, and having the ability to review & understand PHP code is a bonus. We are looking for applicants based worldwide for this remote position. Because of that a stable internet connection required. Experience: Experience with troubleshooting and debugging PHP and MySQL Installation and configuration of PHP Applications within Linux and Windows environments Familiarity of WHMCS software, configuration and implementation Good working knowledge of HTML, CSS and Javascript Eligibility Requirements: High School diploma or equivalent; One year of web hosting industry experience or other related work preferred Previous experience building addons, hooks or modules for WHMCS preferred Familiarity of web hosting control panels or payment gateway APIs preferred If that sounds like you, send us your resume: CLICK HERE TO APPLY! We can't wait to hear from you.
  10. Hi @Avis, The appearance of each step of the order process can be completely customised, however the sequence in which they are displayed currently cannot. This could be achieved with some PHP coding know-how. One would create your own order form script to collect the product and client data, then pass it to WHMCS via the API: https://developers.whmcs.com/api/
  11. Hi @irideprolab, Unzip the file and upload the contents into your /modules/registrars/opensrs/ folder.
  12. Our licensing endpoints are currently: a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com. d.licensing.whmcs.com e.licensing.whmcs.com f.licensing.whmcs.com Hope that helps troubleshooting any connectivity issues you may be experiencing.
  13. Hi @Remitur, Thanks for the feedback. Our support IP address is noted on the credentials submission page and in a knowledgebase article:
  14. Hi @Stuart Newton, I'm sorry to hear you encountered an error applying the auto-update. This error indicates that that cURL timeout of 300 seconds was reached downloading the update files from our server. I would expect an appropriately resourced webserver to take less than 10 seconds to download. In our real-world benchmarking on various shared hosting providers, the longest download time we observed was 19 seconds. Please check with your network admin to resolve any bottlenecks between your server and https://releases.whmcs.com/ @xyzulu, Please review the contents of the tblupdatelog table, the entries at the end of the table will help us identify the cause of any auto-update failures.
  15. Hi @123host, Sure thing, please do keep working with our support team, and we'll be pleased to review the available logs to your satisfaction. The client deletion function has always been complete and irrevocable:https://docs.whmcs.com/Clients:Summary_Tab#Delete_Clients_Account P.S. Tidied up the thread of unrelated commentary to focus on OP's issue.
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