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WHMCS Support Manager
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WHMCS John last won the day on February 11

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About WHMCS John

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    Head of Support

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  1. Hi all, Thanks for sharing your feedback and thoughts on the expanded pricing structure we have unveiled. For current leased license holders there are no changes today. The updated pricing will come into effect in ~3 months for current leased license customers. This represents our first pricing change since 2016, and are pleased to maintain the Plus tier pricing of $18.95. With incremental changes for larger businesses who see the most value from our product. If you have any questions or concerns about how these changes may affect you come July 1st, please don't hesitate to speak with our Customer Service team: https://www.whmcs.com/contact
  2. Hi all, Thank you for sharing your feedback. We are continuing to listen to all your comments being shared here in the community. Please don't hesitate to reach out to our Customer Service team with any questions about how the changes may affect you: https://www.whmcs.com/contact I also wanted to re-surface Chris' post from yesterday as it contains some important points for new viewers of the thread:
  3. Hi all, Thank you for your continuing discussion of our recent announcement. We are reading all your comments and feedback here, and our Sales team are available to answer any questions you may have via https://www.whmcs.com/contact With regards to security updates; our policy on this remains unchanged by yesterday's announcement. To summarise; Security related updates for the minor version you last had access to, are still available free of charge. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription have lapsed.
  4. Hi all, Thank your for sharing your thoughts on today's announcement, we are taking on board everyone's feedback. I'd like to take a moment to address a specific point here if I may. Our license structure only considers active client accounts, which should be reflection of the number of customers currently actively involved with and being managed through your WHMCS installation. Older client records should have the "Inactive" or "Closed" status so would not be considered for the purposes of licensing. Please don't hesitate to reach out to our Customer Service team with any questions about tiered licensing and how the changes on July 1st may affect you: https://www.whmcs.com/contact
  5. Hi all, Thank you for updating your comments following today's announcement. We are always collating user feedback and consider it important in shaping our product and policies for the future. Our customer service team is here to discuss any concerns you may have about these changes via: https://www.whmcs.com/contact
  6. Hi all, Thank you for sharing your initial thoughts on today's announcement. We are listening to the comments being shared here in the community and directly with us via https://www.whmcs.com/contact Please don't hesitate to reach out to our Customer Service team with any question about how the changes on July 1st may affect you.
  7. Hi @plusplushosting, Please ensure that the domain on the service record in WHMCS matches with the domain on the cPanel account.
  8. Hi all, Unfortunately it won't be possible to pass the credit card details to Stripe via the API; this means that the Stripe-hosted Elements forms cannot be used. Sending the card details via the API mean they touch your server, requiring a different Stripe API with increased PCI compliance requirements. Clients must use the payment forms in the UI to pass the details via the Stripe Element fields.
  9. Hi @ScrltOTara, Could you please review the tblclients.uuid value for the client account experiencing the issue. The expected format for this value is: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Any other format (such as the "-" missing) could well be the cause of this error.
  10. Thanks for the feedback on the direction you'd like to see this feature move in. I've shared that with the product team.
  11. Hi all, Understanding the pain-points of our users is invaluable in continuing to drive the development of our product to meet their needs, so thank you for sharing this information. Implementing a multi-user system was our top-requested user feature, and so we are pleased to deliver this based on user feedback. This feature represented a significant overhaul to how authorisation and authentication is handled throughout the product, and the support system naturally was part of this, allowing us to improve privacy surrounding support tickets too. We are always receptive to feedback from our customers, so we were pleased to deliver further refinements to the user system in v8.1. I have passed on your use-cases here and the product team already have some ideas on how to improve the visibility in logs when this situation arises and incorporate importing emails from unknown senders into tickets associated with an account into the support system. Whilst I don't have a committent on when such a feature may be implemented, potentially it could be some time later this year. In the meantime, your client can allow email replies to be added to tickets by adding the email as Users or Contacts to their account via the client area. Or add them individually for access to a specific ticket via the CC Recipients list. @sol2010 My guess is that perhaps an individual member of the mailing list tried replying to the ticket directly instead of via the distribution list? In which case if their email address wasn't on the CC list, it would not be considered an authorized email address.
  12. Hi testers, We're pleased to announce that v1.5.0 of the WHMCS App Technical Preview is now available in the Google Play and Apple App Store! This release adds Invoice Management functionality: View, edit and create invoices on the go Capture payments automatically, or manually enter payment details Send invoice reminders and more. We've also added a new section labelled More with extra handy tools: Domain Availability Check Activity Log view WHMCS Blog Feed Plus handy Submit Feedback and About screens Please update the app via your device's app store, and share feedback with us.
  13. Hi @j9367, This resource may be useful for your database administrator is resolving this error: https://mariadb.com/kb/en/troubleshooting-row-size-too-large-errors-with-innodb/#solving-the-problem
  14. Hi, This isn't something we're able to reproduce on our side at present when clicking the application links in cPanel. Please try disabling Configuration > System Settings > Application Links. Then enabling again. If the problem persists after that, do the affected accounts have something in particular to distinguish them from accounts with working application links? For example is there a user assigned to multiple accounts?
  15. Hi all, I've been able to reproduce this on our side to when using Locked Client Fields. Case #CORE-16248 is open with our developers in order to have this reviewed for future releases. Once we resolve cases and push features they are available at our change log, here: https://changelog.whmcs.com/ I apologize for the inconvenience, and appreciate your patience as we work to resolve this.
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