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WHMCS Support Manager
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WHMCS John last won the day on October 14

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About WHMCS John

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    Technical Support Supervisor
  1. Constantly being logged out of WHMCS

    Hi, Please refer to the following resourses for information on troubleshooting this problem: http://help.whmcs.com/m/troubleshooting/l/678268-troubleshooting-login-problems http://help.whmcs.com/m/troubleshooting/l/690502-resolving-warnings-on-the-system-health-status-page#php_session_support_is_disabled
  2. Stripe module problems v7.3.0

    Hi, We made some refinements to tokanisation gateway credit card detail handling in v.7.3, so you will find that the "Manage Credit Card" option is no longer displayed in the client area in this situation. Therefore the client does not have the option to enter card details and have them stored locally. Instead they will be required to follow the designed workflow to create a new remote storage token; by paying an invoice. Paying the invoice will create the remote token, store the token in WHMCS, and then activate the credit card management page in the client area.
  3. Market Connect

    Hi, Your cost price of MarketConnect services are in USD, so for the sake of simplicity you can only set your selling price in USD as well. However you can certainly sell these services in other currencies. To do this, you will need USD as a currency on the Setup > Payments > Currencies page with the appropriate base conversion rate. The Update Product Prices function will then convert your USD selling price into all your other currencies. This can be updated daily automatically by enabling Setup > Automation Settings > Currency Auto Update Settings.
  4. Hi, I would be keen if any other users are experiencing this same behaviour to report it here. If it were a bug I'd expect to see other reports of the problematic behaviour. Please temporarily enable the Setup > General Settings > Other tab > Display Errors option, then adjust your cron to: php -q /path/to/crons/cron.php -vvv >> /path/to/crons/crondebug.txt Replace /path/to/crons/ with the actual path to your crons directory. Next time the problem occurs, please share the contents of the crondebug.txt file.
  5. MarketConnect change the language!

    Hi, The MarketConnect landing pages are template controlled, so you can change the text directly on the files located in /templates/*your active template*/store/ directories. More information: https://docs.whmcs.com/MarketConnect#Customizing_Promotion_.26_Merchandising
  6. How to remove # from invoice number?

    Hi, I've split this into a new thread in order to keep each issue separate. The # character displayed on invoices is aesthetic and can be changed by overriding the relevant language strings: $_LANG['invoicenumber'] = "Invoice #"; $_LANG['invoicestitle'] = "Invoice #"; $_LANG['proformainvoicenumber'] = "Proforma Invoice #"; More information: https://developers.whmcs.com/languages/overrides/
  7. how to add pay button in Invoice

    Hi, What's the invoice balance? If it's 0.00, then no payment button will appear, a there is nothing left to pay.
  8. Order Form

    Hi, To use Feature Highlights, you need to format your product description in a particular way: https://docs.whmcs.com/Standard_Order_Form_Templates#Using_Feature_Highlights
  9. Hi, This error indicates that a partial update was made to your database, so when WHMCS tries it again, it fails because some of the columns already exist. Ideally you should drop the database, restore your backups from before the first upgrade attempt, then try again. But I appreciate that might not be practical. Therefore in this particular instance, you can remove the column causing this error, so that next time the updater runs, it will be successful: ALTER TABLE `tbladdonmodules` DROP `id`; As always, before making changes to your database, please backup.
  10. Hi, The status "Under Consideration" is the default status for new feature requests. During this time we gather votes and comments on the feature. If we decide to pick up on an idea, it moves through Investigating, Planned, In Progress and finally Completed status.
  11. Hi, Thanks for your post. This is not currently a feature of WHMCS. At present the staff member would need to open a support ticket and select the client's account when opening it.
  12. Insert Knowladgebase Issue

    Hi, We have identified all links affected by this change, developed, tested and released a hotfix which is available at:
  13. Hi, We have identified all links affected by this change, developed, tested and released a hotfix which is available at
  14. An issue has been identified in the 7.3.0 release - published on 3rd October, 2017 - that is affecting certain forms and links in the admin area This manifests itself in one or more of the following ways: Clicking a button or link redirects to the admin area homepage Clicking a button or link seemingly does nothing (in the case of ajax buttons) Form actions result in the wrong thing / nothing happening. Redirected to a page with a URL like: whmcs/admin/?foo whmcs/admin/# Resolution We are releasing a hot-fix patch which resolves the underlying issue. Applying the HotFix To apply the fix, download the zip file from the link below. Extract the contents and upload to your whmcs directory overwriting the existing files. CORE-11715-relative-path-with-query-only-fix.zip Note: This file is only applicable if you are running Version 7.3.0
  15. Mailchimp integration issue

    Hi, The error you are encountering indicates there are orphaned products in your WHMCS database (ie. products which are assigned to a non-existent product group). To identify the problematic product, the Utilities > Logs > Module debug Log tool can be used Please enable it, reproduce the problem, disable it again and then review the data to identify the problematic product. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems This can be resolved in two ways: Delete the orphaned products from the tblhosting table. OR Insert a new record into tblproductgroups with the same id as the missing product group (tblproducts.gid) value. Call it something like "Orphaned Products" so you can deal with the product as you see fit via the Setup > Products/Services> Products/Services page.

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