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WHMCS Support Manager
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WHMCS John last won the day on April 26

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About WHMCS John

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    Head of Support

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  1. Hi @CassidyDNS, Thanks for taking part in the technical preview and providing your feedback! If you could share which device you're using, it will be most helpful for us to validate all your reports. We've investigating the date/time issue; is the Date/Time in the top-right corner of your main WHMCS Admin area, in the same timezone as your phone? I've also opened a case to truncate long ticket numbers on the ticket screen header, to prevent this kind of overrun.
  2. Hi @jamshed_11946, Thanks for your suggestion; you're in the right section! I'd be interested to hear people's thoughts on the quick actions we currently have in place when you swipe left on a ticket; Close and Assign. We felt these were the most common actions an admin would need. Would most people find Delete more useful? If so, which option should it replace?
  3. Hi @bear, The API Access Key you specify when connecting the the app is the alternative to requiring IP-based authentication to the API: https://docs.whmcs.com/Mobile_App:_Connecting_to_WHMCS Provided this is correctly configured and entered into your connection profile in the app, you will not need to change your IP whitelisting to accommodate your device's IP address.
  4. Hi there, The support ticket functionality of the WHMCS app does require the built-in support features. You'd need a separate Supportpal app to answer tickets in their platform (if available). Perhaps we could look at an option to dismiss this notice permanently?
  5. Hi @bear, To benefit from the attachment features, we'd recommend using the app with WHMCS 7.7 or above. The current plan is for the current functionality (Dashboard and Support Tickets) to remain free. Access to other areas will necessitate the appropriate addon to your WHMCS license, current iWHMCS/aWHMCS addon holders will automatically be included at the current price.
  6. Hi previewers, I'm sure you'll have questions about the WHMCS App Technical Preview, and we've got answers! The app features at preview launch are: Dashboard overview of business performance Guided on-boarding/connection setup Browse, manage and respond to tickets Rich-text formatting support Attachment support Face ID/Fingerprint Biometric Lock Support for Dark Mode Additional functionality will be added during the technical preview period, such as client and order management. Your feedback will be important in helping us guide the direction of these features, so please don't hesitate to start a thread and share your ideas! Please ask any other questions you may have about the Technical Preview in this thread.
  7. Hi previewers! During the development of the app, we're testing on a range of iOS and Android devices. To help ensure a great experience of phones of all shapes and sizes, please let us know what device you're using. For example: Phone Manufacturer: Samsung Phone Model: Galaxy S10e Operating System: Android Operating System Version: 10 View Mode: Dark Mode
  8. We're very excited to announce the Technical Preview launch of the new WHMCS Mobile App. The new app has been re-engineered and re-designed from the ground up to provide our users with a modern mobile experience and allow them to manage their WHMCS powered business from their mobile device. The new apps are being made available freely under a Technical Preview release to allow as many users as possible to download, try out the apps, and provide their feedback, as well as to allow us to ensure compatibility and stability with the widest range of handsets and devices possible. At the time of launch, the preview version includes support ticket related functionality only. More functionality will be made available during the course of the preview period. The current iWHMCS and aWHMCS apps will remain available for the duration of the testing and can continue to be used alongside the new apps. We invite you to try out the new WHMCS Mobile App today, and share your feedback here in the Community! To learn more, visit https://www.whmcs.com/preview/mobile
  9. Hi there, How big is the .sql file after you unzip it?
  10. Hi all, We were excited to announce that version 8.0 is in the works! I've let last year's thread have a dignified retirement, and started this new thread, so the discussion can focus on the software changes and new features you'd like to see in this major new version. The previous discussion seemed focussed on company policy and strategy - and whilst we certainly appreciate receiving your feedback on that - it's not something that would change because of a software version number. It's helpful to frame this discussion in the light of what a major version bump means, which this blog touches on:https://blog.whmcs.com/106987/how-our-releases-work-and-what-you-need-to-know Some of these we've already shared, such as the increases to minimum requirements and updates for dependencies. We're looking forward to sharing some more of our plans in the coming weeks at https://blog.whmcs.com There's some particularly interesting suggestions here already, so please do keep that up. For example, I'd love to hear more about the opposite of a European-Centric design @zetaone
  11. Version 1.0.0


    An issue has been identified in the 7.10.2 release - published on 19th May 2020, that can result in an Oops fatal PHP error in certain circumstances when interacting with invoices: exception 'Whoops\Exception\ErrorException' with message 'Call to a member function isRecurring() on null' in /path/to/whmcs/vendor/whmcs/whmcs-foundation/lib/Billing/Invoice.php:0 This occurs when viewing, sending a reminder email or attempting capture on an invoice containing a line item related to a deleted service.
  12. Hi @jimsweb, The Plesk module currently supports Disk Space and Bandwidth overage billing: https://docs.whmcs.com/Disk_Space_and_Bandwidth_Overage_Billing This is separate from our newer Usage Billing feature. which allows you to charge for more metrics. Usage Billing support for Plesk will be forthcoming in a future feature release.
  13. Hi @snake, You should contact marketgoo support directly in the first instance. We've hared the contact details in our MarketConnect Help section: https://marketplace.whmcs.com/help/connect/kb/marketgoo/faqs/contacting_marketgoo_support
  14. Version 1.0.0


    An issue has been identified in the 7.10.1 release - published on 16th April, 2020, that can cause direct domain renewal links not to lead to the renewal page. Clients will see a message on the domain renewal page:
  15. Hi @Kian, Please enable the Setup > General Settings > Other tab > SQL Debug option Then reproduce the problem Finally review the Utilities > Logs > Activity Log, for any SQL errors.
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