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WHMCS John

WHMCS Support Manager
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WHMCS John last won the day on December 13 2019

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About WHMCS John

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    Head of Support

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  1. Version 1.0.0

    9 downloads

    An issue has been identified in the 7.9.1 release - published on 13th January 2020, that can cause an error when making an invoice payment using a reference type payment gateway, eg: SagePay Repeats, PayPal Pro Reference Payments, PayPal Payflow Pro in reference mode The following Oops error will be displayed: InvalidArgumentException: No Local Credit Card Payment Gateways Enabled in /path/to/whmcs/vendor/whmcs/whmcs-foundation/lib/Payment/PayMethod/Adapter/CreditCard.php:0
  2. Version 1.0.0

    10 downloads

    An issue has been identified in the 7.9.1 release - published on 13th January 2020, that can cause the "Choose a Domain..." stage of the shopping cart flow to be skipped for products with Metric Billing enabled. This hotfix applies only to 7.9.1
  3. Version 1.0.0

    14 downloads

    An issue has been identified in the 7.9.1 release - published on 13th January 2020, that can prevent cPanel package changes or Tenant Usage Metrics & Server Usage tasks automation tasks from completing successfully. A Permission Denied error is displayed when changing a cPanel package An Access denied error is displayed during the daily automation tasks cron This occurs if the server user does not have permission to use the cPanel API listresellers command. This hotfix applies only to 7.9.1
  4. WHMCS John

    GetClientGroups api call depreciated?

    Hi @JakeMurray, Please ensure you've granted your API Role permission to use this API command. API permissions are managed via Setup > Staff Management > Manage API Credentials. The documentation for this is located here: https://docs.whmcs.com/API_Authentication_Credentials
  5. Hi @azizo, The code you'll need to add to a non-WHMCS page is detailed here: https://docs.whmcs.com/Live_Chat_Addon#Integration_Outside_of_WHMCS Be sure to update the URL in the example that the actual location of the live chat addon on your server.
  6. WHMCS John

    Accounting Software for WHMCS

    We have an official integration with the Kashflow accounting package: https://marketplace.whmcs.com/product/2546 You might like to consider 🙂
  7. WHMCS John

    A problem sending mail

    Hi @kiopeed, The WHMCS Community is primarily for user-to-user assistance. To access our 24/7 support team, please submit a ticket via https://www.whmcs.com/support Please begin your troubleshoot by referring to this guide: https://help.whmcs.com/m/troubleshooting/l/678803-troubleshooting-email-sending-problems
  8. Version 1.0.0

    16 downloads

    An issue has been identified in the 7.9.0 release - published on 8th January 2020, that can prevent automated credit card charges from being attempted. This occurs if the Setup > Automation Settings > Retry Every Week setting is greater than 1. This hotfix applies only to 7.9.0
  9. Version 1.0.0

    26 downloads

    An issue has been identified in the 7.9.0 release - published on 8th January 2020, that can prevent the daily automation tasks from completing, they will stop at the AutoTerminations or CancellationRequests if invoked. An Segmentation Fault will be recorded in the system error log. This hotfix applies only to 7.9.0
  10. Hi @Chris74, Staff with an active admin session will see this documentation link and stack trace. It is not shown to clients/public. I've been able to reproduce this behaviour on my side to, so I've opened case CORE-14163 with the development team to display a more friendly message in future. Once we resolve cases and push features they are available at our change log, here: https://changelog.whmcs.com/ I apologize for the inconvenience, and appreciate your patience as we work to resolve this.
  11. WHMCS John

    WHMCS Admin Panel Not Working.

    Hi @Piyush Mahes, Please begin your troubleshooting by running through the steps in this guide: https://help.whmcs.com/m/85428/l/797626-troubleshooting-a-blank-admin-dashboard-after-update
  12. WHMCS John

    Replacing credit card form with own custom page

    That's correct @DennisHermannsen; in writing this documentation we identified some areas for refinement, so have rolled those into our next release (7.9-GA). The developer documentation is available as a head-start in advance of that release. At this time we do not intend to publish developer documentation detailing functionality in earlier versions.
  13. WHMCS John

    G-Suite LSA's usage being deprecated by Google

    Hi @MoisesPerez, We too have seen this announcement (Microsoft is planning something similar for Office365 as well). We are tracking this internally to look at addressing it in 2020.
  14. WHMCS John

    Replacing credit card form with own custom page

    Hi all, I'm pleased to advise that the sample remote input gateway module development kit has been published in preparation for the forthcoming 7.9.0 GA release: https://github.com/WHMCS/sample-remote-input-gateway The code in this sample requires some product changes in the forthcoming release, so won't operate with 7.9.0-RC.1 or earlier. The accompanying documentation is located at: https://developers.whmcs.com/payment-gateways/remote-input-gateway/
  15. WHMCS John

    Help all packages gone

    Hi @Thomasmcdaniel9, First I'd review the MySQL database and look for any corruption or crashed tables. You'll need your database admin/server admin to resolve that. Alternately it's possible they were all deleted by a member of staff; check the Utilities > Logs > Activity Log for deletion records. Finally, if your WHMCS license was provided by a reseller, please use this link to contact technical support: https://www.whmcs.com/submit-a-ticket-reseller/
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