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WHMCS John

WHMCS Support Manager
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WHMCS John last won the day on December 8

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About WHMCS John

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    Technical Support Supervisor
  1. PHP Version Warning

    Hi, It's great that you are on top of PHP life-cycles and keeping up-to-date with current developments. In our interactions with customers we recognised that it was beneficial to highlight users who might be running particular outdated configurations. The intention of this warnings in the System Health Status page is to prompt these users to investigate and contact their upstream providers. The information in such messages are based upon published lifecycles and do not necessarily also reflect compatibility of the WHMCS software. However I certainly appreciate how the wording used could be made clearer in future for this particular situation. Thanks for your feedback!
  2. Our customer service team needs a talented and enthusiastic new member to deliver pre and post-sales assistance to WHMCS users. If you enjoy interacting with people from all around the world, find rapid change exhilarating, and taking the weird and wonderful in your stride, this is your job! As an internet company, this position is available to the right candidate potentially anywhere in the world, a reliable internet connection is a must. Skills required: One year + Customer Service Experience preferred Customer Service Skills Online sales experience High School Diploma or equivalent One year+ experience working with WHMCS software preferred Discover what it's like to work at WHMCS: https://www.whmcs.com/about/jobs/ Does this sound like the perfect job for you? Apply Now
  3. Our customer service team needs a talented and enthusiastic new member to deliver pre and post-sales assistance to WHMCS users. If you enjoy interacting with people from all around the world, find rapid change exhilarating, and taking the weird and wonderful in your stride, this is your job! As an internet company, this position is available to the right candidate potentially anywhere in the world, a reliable internet connection is a must. Skills required: One year + Customer Service Experience preferred Customer Service Skills Online sales experience High School Diploma or equivalent One year+ experience working with WHMCS software preferred Discover what it's like to work at WHMCS: https://www.whmcs.com/about/jobs/ Does this sound like the perfect job for you? Apply Now
  4. Our customer service team needs a talented and enthusiastic new member to deliver pre and post-sales assistance to WHMCS users. If you enjoy interacting with people from all around the world, find rapid change exhilarating, and taking the weird and wonderful in your stride, this is your job! As an internet company, this position is available to the right candidate potentially anywhere in the world, a reliable internet connection is a must. Skills required: One year + Customer Service Experience preferred Customer Service Skills Online sales experience High School Diploma or equivalent One year+ experience working with WHMCS software preferred Discover what it's like to work at WHMCS: https://www.whmcs.com/about/jobs/ Does this sound like the perfect job for you? Apply Now
  5. Configurable Package addon works with upgrades?

    Hi, Yes, clients can place an upgrade/downgrade options order, and it will automatically change the quota settings on the cPanel hosting account upon payment of the upgrade invoice. If you are experiencing problems, the Utilities > Logs > Module debug Log tool can be used in order to see the commands being sent/received between WHMCS and the module, Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems Note: Please remove any sensitive information before posting it here publicly
  6. Hi, I would not recommend moving the Next Due Date backwards.
  7. Hosting Password

    Hi, We will investigate possibilities for a programmatic solution which can generate stronger passwords where necessary, without causing problems for other systems which might not accept these kinds of passwords. In the meantime, reducing the required password strength setting in your WHM settings will workaround the issue.
  8. TCPDF ERROR

    Hi, This error suggests the \vendor\tecnickcom\tcpdf\fonts\helvetica.php file is missing from your installation. I'd suggest downloading the WHMCS Full release download from https://download.whmcs.com which contains this file, and uploading it to your server.
  9. Widget Reload button doesn't seem to work

    Hi, There are two solutions to this: Switch to the Blend admin area template via the "My Account" page in your WHMCS Admin. Apply the 7.4 update
  10. Hi, Please begin your troubleshooting by running through the steps in these two guides: http://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing http://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting
  11. whmcs 7 cronjob task

    Hi, Thanks for your feedback. Please help us track demand for this request by adding you vote to it here: https://requests.whmcs.com/topic/restore-the-previous-style-of-cron-job-email-template
  12. set country when linking to WHMCS

    Hi, Specifying the client's address details via an order link is not currently a feature of WHMCS. However we welcome feature requests online at http://requests.whmcs.com Feel free to suggest this as a new idea for comment and voting upon by other WHMCS users. The more votes an idea receives, the more likely it is to be considered by our development team for potential inclusion in a future update.
  13. Hi, This can be done using the "Bulk Actions" at the bottom of the client's Summary tab: https://docs.whmcs.com/Clients:Summary_Tab#Mass_Updating_Services.2FAddons.2FDomains Tick all the services you wish to change, Scroll down to the Bulk Actions section Click "Show Advanced Options" Change the "Next Due Date" to the new date in the future you wish all these services to have Tick the "Create Prorata Invoice" checkbox Click Apply WHMCS will generate an invoice for the difference between the current next due date and the new next due date for each service. Once paid, the Next Due Date on the services will be incremented forward to the date specified.
  14. Hi, Please begin your troubleshooting by running through the steps in this article: http://help.whmcs.com/m/72132/l/797640-unable-to-access-sign-in-integrations-page
  15. Hi, This would suggest that the username and password are not set under the client's Products/Services tab at the time the email is sent. Please review the Utilities > Logs > Activity Log around the time the email is sent, and paste them here for us to review.
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