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WHMCS John

WHMCS Support Manager
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WHMCS John last won the day on September 12

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About WHMCS John

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    Head of Support

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  1. WHMCS John

    Invalid positive integer

    Hi all, Apologies for that oversight. We have re-issued the hotfix with the required stripe.min.js file. Please re-download and apply the hotfix to avoid of this:
  2. WHMCS John

    Invalid positive integer

    Hi all, I'm pleased to advise that a hotfix has been published to resolve this error:
  3. Hi @menkom, Thanks for taking the time to provide your feedback on ImportAssist . I'm sorry to hear that the tool did not import all the data you needed, for the avoidance of doubt, a comprehensive list of everything it will import is published here: https://docs.whmcs.com/ImportAssist#What_will_Import From our 10+ years experience of importing and merging installations, this includes all the core data needed for essential operations when buying/merging previously separate organisations into one. I appreciate that you'd like to see more items imported, and I can certainly bring up your suggestions next time this is discussed by the product team. In the meantime if you'd like advice or assistance getting any final things straightened out post-import, please do let Technical Support know. With regards to the mobile app, I've seen a sneak peak and it's looking pretty cool. We hope to have some more news about a public beta soon!
  4. Hi @leewolz, I'm pleased to see we were able to deliver on the promised 1 hour response SLA for your second ticket and provide the hotfix required to resolve the issue you were experiencing. I'd like to re-iterate our apologies for the inconvenience caused. The option to fast-track an existing ticket will appear when viewing that ticket during fast-track opening hours. All standard priority tickets are answered in the order they are received. More information about technical support provision is available at https://www.whmcs.com/members/index.php/knowledgebase/22/What-are-the-Opening-Hours-of-Technical-Support.html If I can clarify anything further, please don't hesitate to let me know in your latest support ticket.
  5. Hi @Sihr, Your server admin/hosting provider will be able to assist with this kind of question and checking the logs if you are uncertain.
  6. Hi all, A hotfix has now been published to resolve this error:
  7. Version 1.0.0

    49 downloads

    An issue has been identified in the 7.8.3 release - published on 23rd September 2019, that can prevent clients from accessing the client area in certain circumstances. An error message will be logged in the server PHP error logs or an Oops! error output on screen. The error details contain: Error: Call to undefined function WHMCS\Payment\PayMethod\run_hook() in /path/to/whmcs/vendor/whmcs/whmcs-foundation/lib/Payment/PayMethod/MigrationProcessor.php This occurs when when there is a client "Remember Me" cookie but no session and pay method data to be migrated. This hotfix applies only to 7.8.3
  8. WHMCS John

    Cannot Change Domain Pricing

    Hi @Ralph, Please follow the steps in this guide in the first instance: https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error-in-the-admin-area This message can also be displayed if a server-side security measure is triggered (such as mod_security). Please check your server-side security logs to see if any rules are being triggered, and disable any false positives.
  9. Hi @Sihr, Please follow the steps in this guide in the first instance: https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error-in-the-admin-area This message can also be displayed if a server-side security measure is triggered (such as mod_security). Please check your server-side security logs to see if any rules are being triggered, and disable any false positives.
  10. Hi @leewolz, I see you closed the ticket. Were you able to get the information you needed to resolve the problem? If you could share the solution, I'm sure any other users who may experience the issue in future will be most grateful.
  11. WHMCS John

    Stripe

    Regarding that Call to an undefined function error, this is discussed in the following thread:
  12. Hi @mhx, Reference tokens do not provide the ability to remotely manage card details, so this option will not be displayed in the new Payment Methods interface in admin or client areas. In v7.8, as in 7.7 reference gateways require the client to pay an invoice with new card details, and those will be used as the reference for future payments over the next 12 months. To benefit from remote card management, I'd suggest considering one of the gateways which has both Remote Update Card & Remote Delete Card features: https://docs.whmcs.com/Payment_Gateways#Tokenisation_Gateways
  13. Hi all, I'm pleased to advise that a hotfix is now available for this, it can be downloaded from:
  14. WHMCS John

    Stripe

    Hi @pjs32, Please view the Pay Method on the client's Summary tab, can you share the format of the token that is stored?
  15. WHMCS John

    Invalid positive integer

    Hi all, Case MODULE-7155 is currently targeted to be addressed in v7.9 before the end of the year. Should that change we'll be sure to update you.
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