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WHMCS Support Manager
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WHMCS John last won the day on October 9

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About WHMCS John

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    Head of Support

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  1. Hi @Magicklug, Thanks for taking the time to provide your feedback on the support response time you have experienced. All licenses include access to our 24/7 support team via support ticket, with a best effort response time. Our average first response time is typically around 8 hours, varying on the department involved and the nature of the inquiry. In the weeks following a new release - particularly a major new version such as v8.0 - responses will take slightly longer. We understand that for business critical issues, a faster response time may be required, so offer a number of solutions - including the Fast Track per-incident 1 hour SLA - and a range of tailor made enterprise support packages to meet your needs. Enterprise Support Packages could include things like; live chat support, an account manager available via phone and enhanced support ticket response time SLAs. Our sales team will be pleased to start putting together a quotation for you, please don't hesitate to get in touch https://www.whmcs.com/contact
  2. Hi @jmginer, Thank you for sharing your feedback, here and in person at Cloudfest. We understand the particular obstacle you are facing as a result of unique administrative burdens placed by the .es registrar. Helping us to know the obstacles being faced by our users is important to us so we can direct new features to help address them. With an average of 7 votes per year, this request is unfortunately not making its way up the Feature Request system in terms of popularity. Please do keep advocating for the feature, and if more users would like to see this feature in future, then we can potentially consider adding it to our roadmap. In the meantime we have added some other internationalisation features in v8.0 which I hope you will find useful; such as expanded support for IDNs.
  3. Hi @web2008, I'm pleased to hear you were able to get to the bottom of the error. Thanks for sharing the solution, I'm sorry it involved some manual conversion of data to resolve. We'll look at ways the app can potentially handle this situation better in future.
  4. Hi @web2008 and @pRieStaKos, We've been testing with Greek and Norwegian characters in the client profile data, but haven't been able to reproduce this error for ourselves yet. Does this happen for certain clients only, or every one that you've tried? If it's only certain clients, is there anything in common about their profile data which might provide a clue for us to try next? If there isn't, please do submit a ticket via https://www.whmcs.com/preview/mobile and we can investigate directly on your installation.
  5. Hi @Hyperlinks Media, At present I don't have any information to share about a hosted edition of WHMCS. We are assessing interest in such a service though, so please do register yours here: https://www.whmcs.com/hosted
  6. Hi @Sami1983, We have released a hotfix to improve the display of the Auto-Recalculate on Save button for languages with a long translation: Please apply this to immediately resolve the issue.
  7. WHMCS 8.0 introduces a new user management system. It allows a single user access to multiple client accounts. It clearly separates authentication and authorization from services, billing, and support. It's also a simple, powerful, flexible way for customers to manage their accounts and grant access to it to other users. The following documentation and blog posts explain the new functionality and how it all works together: Users and Accounts - Feature Documentation One User, Many Accounts - Migration Blog Users and Client Accounts - Feature Spotlight Blog How to use the new Users and Accounts functionality - Blog
  8. Version 1.0.0


    An issue has been identified in the 8.0.2 release - published on 6th October 2020, that can result in a captcha error being erroneously displayed for a split second when performing a domain lookup in certain circumstances.
  9. Version 1.0.0


    An issue has been identified in the 8.0.2 release - published on 6th October 2020, that can result in the admin Auto Recalculate on Save button, on an Account's Products/Services and Domains tab, from obscuring the amount values. This occurs for translations with a longer text string than the English version.
  10. Version 1.0.0


    An issue has been identified in the 8.0.2 release - published on 6th October 2020, that results in a reduction in the verbosity of the error details output by the POP Cron file. The error details show last request failed, without further detail. This is caused by a change in the library which handles email processing.
  11. Version 1.0.0


    Two issues have been identified in the 8.0.2 release - published on 6th October 2020, that can result in two currency related issues in certain circumstances: CORE-15538 - Tax Calculation may be inaccurate when ordering multiple quantities of the same product CORE-15511 - Total Due Date may display the wrong currency on the checkout page on multi-currency installations - the amount charged is still correct
  12. Hi @myautodj, Are you using the Stripe SEPA module currently? If not, the webhook can be deleted via the Developers section of your Stripe account.
  13. Hi @RubixVi, This error has been observed in after-rmarket modules which contain erroneous carriage returns or other coding mistakes. Could you please ensure there are no customisations present on your installation as these can often change the way WHMCS operates. These are typically located in the /includes/hooks and /modules/ directories. Once the issue is resolved you can add them back one-by-one until the problem begins again - at which point you have identified the troublesome customisation and can contact the vendor directly for assistance resolving the problem in their code.
  14. Hi @adixm, Here are the relevant resources you'll need: https://docs.whmcs.com/Version_8.0.0_Release_Notes#Library_Updates https://developers.whmcs.com/advanced/upgrade-to-whmcs-8/
  15. Hi all, Version 8.0 is a major new version, which means there are a number of backwards incompatible changes, so testing that any customisations will work before updating your live installation is strongly advised. Please check out our blog post for some suggestions on how to do this: Guide to Upgrading to WHMCS v8.0
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