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  1. We had a great time at CloudFest, the world's largest conference for Cloud Computing and Web Hosting, and we hope you did too. The three-day event included educational sessions, networking, and exciting late-night events, all in a new, online-only format. There were events, workshops, and a virtual expo hall, just to name a few of CloudFest's valuable offerings. The expertise available this year, whether in scheduled talks or hanging out at virtual booths, can't be beat. Catch Up on Our...View the full blog post
  2. We had a great time at CloudFest, the world's largest conference for Cloud Computing and Web Hosting, and we hope you did too. The three-day event included educational sessions, networking, and exciting late-night events, all in a new, online-only format. There were events, workshops, and a virtual expo hall, just to name a few of CloudFest's valuable offerings. The expertise available this year, whether in scheduled talks or hanging out at virtual booths, can't be beat. Catch Up on Our...View the full blog post
  3. The first part of this series covered the basics of knowledgebases (here) and the second covered how to fill the knowledgebase you create in WHMCS with great content (check it out here). This part gets to the meat of things: writing your knowledgebase articles. Without great articles, there's no point to a knowledgebase, so let's get started crafting articles that will be useful, information-packed, and easy for you to maintain. Remember as you write your articles: you're writing resources...View the full blog post
  4. A knowledgebase is only as good as the content in it, and whether that content is "good" depends on many different factors. The first part of this series covered the basics of knowledgebases and how you can use them in WHMCS. (Check it out here.) In this part, we're adding help for choosing the articles you're going to create and avoiding some pitfalls along the way. The most important decision made for every knowledgebase is its content. Will the content be added as-needed for common...View the full blog post
  5. CloudFest, the world's largest conference for Cloud Computing and Web Hosting, returns this year on an all-digital platform. CloudFest started as WebHostingDay in 2004 and is now the Cloud Festival, with a home in Germany's largest theme park. The three-day event includes educational sessions, networking, and exciting late-night events. Even a global pandemic can't stop CloudFest with this year's 100% online conference, which is packed with events, workshops, a virtual expo hall, and so much...View the full blog post
  6. We are pleased to announce the release of WHMCS Mobile V1.5, now with invoicing management functionality. In this latest new release, the addition of invoicing related functionality allows you to create and manage invoices from your mobile device, view transactions and apply manual and offline payments, attempt captures from credit cards, send reminders and other emails and change invoice status. Other new functionality in WHMCS for Mobile 1.5 includes: Perform domain availability/whois...View the full blog post
  7. If you're reading this, it's a pretty good bet that you've used a knowledgebase. Knowledgebases provide a self-serve "library" of information about products, services, or other topics. They're where you go when you need to solve a problem or accomplish a goal. When you're working with customers, having a knowledgebase is invaluable. Every support department has at least a few questions that are asked regularly, and a well-crafted knowledgebase article on the topic can stop some tickets from...View the full blog post
  8. A security issue has been identified that affects all versions of WHMCS. As a result, we have published new releases for all actively supported versions of WHMCS as well as a patch which can be applied to EOL versions 7.7, 7.8 and 7.9. Patches will not be released for any earlier versions of WHMCS. The issue was reported via our Security Bounty Program and there is no evidence to suggest it is known publicly. We will not be releasing any further details about the issue at this time. What...View the full blog post
  9. Today we have released WHMCS 8.1.2 which contains some targetted bug fixes for the 8.1 series of WHMCS. These fixes address 5 issues identified since the previous release which have been rated as having a moderate to high severity. We recommend applying this update if you are using email piping or accept credit card payments via WHMCS using any merchant gateway module. To learn more about what's new in WHMCS 8.1, please visit https://www.whmcs.com/whats-new Getting the UpdateYou can update...View the full blog post
  10. Today we have released WHMCS 8.1.2 which contains some targetted bug fixes for the 8.1 series of WHMCS. These fixes address 5 issues identified since the previous release which we consider to have a moderate to high impact. We recommend applying this update if you are using email piping or accept credit card payments via WHMCS using any merchant gateway module. To learn more about what's new in WHMCS 8.1, please visit https://www.whmcs.com/whats-new Getting the UpdateYou can update...View the full blog post
  11. Your WHMCS installation holds a wealth of valuable data about your sales, your customers, and your business as a whole. So, having the ability to view and make sense of this data is vital to growing your business. The reports in the WHMCS Admin Area can help you with this, with dozens of premade reports shipping with your initial installation. WHMCS offers even more power by allowing you to customize reports, some of which require little to no programming knowledge to create. Reports in...View the full blog post
  12. Today we have released WHMCS 8.1.1 which contains bug fixes and usability improvements for the 8.1 release. To learn more about WHMCS 8.1 and the new functionality available in it, please visit https://www.whmcs.com/whats-new Getting the UpdateYou can update automatically using the Automatic Updater. Simply navigate to Utilities > Update WHMCS to begin the update process. As always, manual downloads are also being made available for those who wish to upgrade manually. You can download both...View the full blog post
  13. If you are a business that transacts with customers in the EU, the following update may be important for you. But first, for those not familiar with VAT, here's a quick recap. What is VAT?VAT stands for Value-Added Tax. It's a consumption tax that applies to most goods and services sold within the EU (and UK), both physical and digital. For digital services, the seller (your business) is obliged to collect VAT from a customer whenever they are located within a country that has a VAT...View the full blog post
  14. The first few communications that you have with a new customer are incredibly important: they set the tone for your business relationship and create your customer's first experience of the service you provide. WHMCS sends many emails for you as you build a relationship with your customers. For example, in WHMCS's MarketConnect, each service has its own Welcome email to send automatically to new customers. On top of giving a great first impression, this also lets you give the right information...View the full blog post
  15. One of the awesome features in WHMCS's support system is the ability to reply to and, if enabled, open support tickets through email. Tickets go to the correct department every time, and both WHMCS admins and your customers get to enjoy an easier support ticket experience. All of this is made possible through two similar features: email piping and email importing. Email Piping and Email ImportingIn WHMCS, email piping uses a system of email forwarders to direct, or "pipe," email sent to a...View the full blog post
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