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About sol2010

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  1. Well - just following up on this..... so am I the only one who finds this annoying ?
  2. Hello I frequently receive feedback on the WHMCS registration / sign up form on our website. We use the standard WHMCS client registration form - The feedback is as follows; When a user completes all of the form, but there is one field missing / or one field has an error (users often make mistakes) - the form resets several fields back to being blank again - e.g. password / captcha / how did they hear / receive news / etc.... so the user has to fill all of these out again (as well as correcting the field that had the error). I think this is rather annoying... why does it have to reset all of those fields.... why can't it simply "remember" all of the entered data and only require the field that's missing or with error to be completed..... ..... unless it's just me!! Thanks for listening!
  3. I also have this issue, CC recipient is merged into the client email address and causes a failure when trying to reply. Need an urgent hotfix
  4. sol2010

    MASSIVE cPanel price increases

    I think this is indeed a sad day for all SMEs and all of course not forgetting the innocent workers at cPanel, many of whom will surely be looking for new jobs soon as demand for the product will decrease. Price increases are always a bit of a struggle, especially when there is no truly noticeable additional value - but these cPanel increases are totally unjustifiable. It's hard to fully understand the logic behind the decision I think we will see many businesses and resellers moving away from cPanel, Plesk and WHMCs because of this move and the alternatives are certainly going to get a lot more traffic. Whether this increase has been driven by cPanel directors or Oakley Capital who own all of these businesses - it simply looks like a money grab and quite likely signifies the death knell for all of these businesses - whether that takes 6 months or 3 years.
  5. Will do. I'm surprised there are not more comments on this issue. Gmail is such a widely used client.
  6. Hello Since April Google has made some changes to Gmail in that Gmail no longer simply groups email conversations based on subject line and ticket ID etc. Now, Gmail will only group emails if the email contains reference IDs in the header, for the previous emails. Since many clients use Gmail and the support tickets have previously been grouped based on [ticket #12345] etc, now it is most unfortunate that this doesn't work - and instead, users are receiving new email each time. We have had a lot of clients comment on this issue. Can WHMCS consider adding some additional setting inside email header to provide reference to previously sent email IDs? Previously, Gmail would thread together messages when either: A message is sent in reply to another, or A message has: The same sender or recipients The same subject Is sent within one week of an earlier message in the thread With this change, Google has added the requirement that an incoming message’s Reference header, if present, must reference IDs of previous messages in order to thread. This means that if you receive two emails with the same subject from the same sender, these emails will not be threaded together unless one explicitly references the other. For further clarification, the first email’s Message-ID should match the second email’s References and In-Reply-To. https://gsuiteupdates.googleblog.com/2019/03/threading-changes-in-gmail-conversation-view.html https://support.google.com/mail/thread/3398996?hl=en
  7. Anyone from WHMCS care to comment ?
  8. I have a similar issue - also with Mailchimp, but it's showing in the cron report. I'm going to submit a support ticket. WHMCS version is: 7.6.1Mailchimp module version is: 1.0 From the cron email: [WHMCS Application] ERROR: exception 'Whoops\Exception\ErrorException' with message 'Call to a member function orders() on null' in /home/[mysite]/public_html/clients/modules/addons/mailchimp/lib/Mailchimp.php:0 Stack trace: #0 /home/[mysite]/public_html/clients/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(1, 'Call to a membe...', '/home/[mysite]...', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\Exception\\ErrorException(code: 1): Call to a member function orders() on null at /home/[mysite]/public_html/clients/modules/addons/mailchimp/lib/Mailchimp.php:0)"} [] <!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Oops!</title> <style> snip....... </style> </head> <body> <div class="error-container"> <h1>Oops!</h1> <h2>Something went wrong and we couldn't process your request.</h2> <p>Please go back to the previous page and try again.</p> </div> </body> </html>
  9. Hey @brian! I just wanted to mention in public that you are such a huge asset to the WHMCS community.  I think you must be their #1 contributor - I hope they recognise you properly in a positive way.  

    Thanks for all your help.  Keep being awesome!

  10. sol2010

    Find all customers using a specific addon

    Doh ! Thanks @brian! Appreciate the helpful nudge in the right direction 😉 Solved!
  11. sol2010

    Network Issues Widget

    Thanks for the confirmation. I will try to figure it out. I am using a custom theme template, not sure if that has any relevance.
  12. I need to delete an discontinued product addon, but WHMCS complains that it is already assigned to a client. Since I have a lot of clients, I'm looking for a way to query to which client(s) that product addon is currently assigned - Alternatively - another method to force the deletion of the product addon ? Thanks
  13. Thanks again @brian! Works like a charm. All the best.
  14. Well, just to add my tuppence worth, I've update to 7.6 and all my icons are broken. Another waste of my time trying to sort out the mess of another release.
  15. sol2010

    Network Issues Widget

    Opps - my bad it is still working on the clientarea.php (clientareahome.tpl) However, it's stopped working on the homepage.tpl - I was using the following code which no longer seems to work. Any ideas? {foreach $networkissues as $issue} <div id="homePage-Notification"> <div class='alert alert-{if $issue.priority eq 'Critical'}danger{elseif $issue.priority eq 'Low'}success{elseif $issue.priority eq 'High'}warning{else}info{/if}'> <a href='#' class='close' data-dismiss='alert' aria-label='close'>×</a> <h4 class="title">Network Status Notifications Affecting Your Services</h4> <a href='serverstatus.php'><h4 class="issue_title"> {$issue.title} <div class="posteddate">Last Updated: {$issue.lastupdate|date_format:"%d/%m/%Y %H:%M "}</div></h4> </a> {$issue.description} <a href='serverstatus.php' class="readmore">Click to read more</a> </div> </div> {/foreach}

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