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sol2010

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About sol2010

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  1. I also got this error and would be grateful for more details on the fix: How and where to put the redirect - do you mean e.g. a 301 htaccess redirect? Kindly provide the specifics. Thanks
  2. @brian! Greetings. Thank you for your helpful contribution yet again. Could you assist me to understand how best to show the info in the client email template? I would make the email template in client area and send it when I see overpayment. For example; customer makes an overpayment by using 1) credit card and 2) bank transfer So it would be pertinent to write and tell them (amazing how many people pay twice and don't realise!) Dear [carelessclientfirstname] You have paid us twice, although we could spend it in the pub, we thought we'd advise you that: Invoice #{$invoice_num} which was for a total of {$invoice_total} now has a balance of {$invoice_balance} You've paid a total of {$invoice_amount_paid}, and the most recent payment was {$invoice_last_payment_amount} on {$invoice_date_paid} ^^^^^ that's all good.... This part I need help with because I want to show a list of transactions / payments made, along with the payment gateway, the amount and date - essentially allows client to understand why this error occured and probably not do it again.... {foreach from=$invoices item=invoice} <<<<<<<< not sure about that{$invoice_pay_method_type}: {$invoice_payment_method} {$invoice_last_payment_amount} on {$invoice_date_paid}{/foreach}
  3. Well - just following up on this..... so am I the only one who finds this annoying ?
  4. Hello I frequently receive feedback on the WHMCS registration / sign up form on our website. We use the standard WHMCS client registration form - The feedback is as follows; When a user completes all of the form, but there is one field missing / or one field has an error (users often make mistakes) - the form resets several fields back to being blank again - e.g. password / captcha / how did they hear / receive news / etc.... so the user has to fill all of these out again (as well as correcting the field that had the error). I think this is rather annoying... why does it have to reset all of those fields.... why can't it simply "remember" all of the entered data and only require the field that's missing or with error to be completed..... ..... unless it's just me!! Thanks for listening!
  5. I also have this issue, CC recipient is merged into the client email address and causes a failure when trying to reply. Need an urgent hotfix
  6. I think this is indeed a sad day for all SMEs and all of course not forgetting the innocent workers at cPanel, many of whom will surely be looking for new jobs soon as demand for the product will decrease. Price increases are always a bit of a struggle, especially when there is no truly noticeable additional value - but these cPanel increases are totally unjustifiable. It's hard to fully understand the logic behind the decision I think we will see many businesses and resellers moving away from cPanel, Plesk and WHMCs because of this move and the alternatives are certainly going to get a lot more traffic. Whether this increase has been driven by cPanel directors or Oakley Capital who own all of these businesses - it simply looks like a money grab and quite likely signifies the death knell for all of these businesses - whether that takes 6 months or 3 years.
  7. Will do. I'm surprised there are not more comments on this issue. Gmail is such a widely used client.
  8. Hello Since April Google has made some changes to Gmail in that Gmail no longer simply groups email conversations based on subject line and ticket ID etc. Now, Gmail will only group emails if the email contains reference IDs in the header, for the previous emails. Since many clients use Gmail and the support tickets have previously been grouped based on [ticket #12345] etc, now it is most unfortunate that this doesn't work - and instead, users are receiving new email each time. We have had a lot of clients comment on this issue. Can WHMCS consider adding some additional setting inside email header to provide reference to previously sent email IDs? Previously, Gmail would thread together messages when either: A message is sent in reply to another, or A message has: The same sender or recipients The same subject Is sent within one week of an earlier message in the thread With this change, Google has added the requirement that an incoming message’s Reference header, if present, must reference IDs of previous messages in order to thread. This means that if you receive two emails with the same subject from the same sender, these emails will not be threaded together unless one explicitly references the other. For further clarification, the first email’s Message-ID should match the second email’s References and In-Reply-To. https://gsuiteupdates.googleblog.com/2019/03/threading-changes-in-gmail-conversation-view.html https://support.google.com/mail/thread/3398996?hl=en
  9. I have a similar issue - also with Mailchimp, but it's showing in the cron report. I'm going to submit a support ticket. WHMCS version is: 7.6.1Mailchimp module version is: 1.0 From the cron email: [WHMCS Application] ERROR: exception 'Whoops\Exception\ErrorException' with message 'Call to a member function orders() on null' in /home/[mysite]/public_html/clients/modules/addons/mailchimp/lib/Mailchimp.php:0 Stack trace: #0 /home/[mysite]/public_html/clients/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(1, 'Call to a membe...', '/home/[mysite]...', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\Exception\\ErrorException(code: 1): Call to a member function orders() on null at /home/[mysite]/public_html/clients/modules/addons/mailchimp/lib/Mailchimp.php:0)"} [] <!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Oops!</title> <style> snip....... </style> </head> <body> <div class="error-container"> <h1>Oops!</h1> <h2>Something went wrong and we couldn't process your request.</h2> <p>Please go back to the previous page and try again.</p> </div> </body> </html>
  10. Hey @brian! I just wanted to mention in public that you are such a huge asset to the WHMCS community.  I think you must be their #1 contributor - I hope they recognise you properly in a positive way.  

    Thanks for all your help.  Keep being awesome!

  11. Doh ! Thanks @brian! Appreciate the helpful nudge in the right direction 😉 Solved!
  12. Thanks for the confirmation. I will try to figure it out. I am using a custom theme template, not sure if that has any relevance.
  13. I need to delete an discontinued product addon, but WHMCS complains that it is already assigned to a client. Since I have a lot of clients, I'm looking for a way to query to which client(s) that product addon is currently assigned - Alternatively - another method to force the deletion of the product addon ? Thanks
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