WHMCS John

Hi @Well Water Design,
Clients can upgrade to a higher tier product and change to a longer billing cycle at that time. However it isn't currently possible to stay on the same product only changing the billing cycle.

Hi @LittleCreek,
The menu item is likely being hidden by an after-market hook or module, try these steps to remove them: https://docs.whmcs.com/troubleshooting/start-troubleshooting/#advanced-troubleshooting 

@ThemeMetro,
We've published 8.13.1 with a fix for this case.

Hi @ahwaznoname,
If a TLD is not categorized, then it will be grouped under the fallback category of "Other".
To prevent the "Other" category being displayed, you can assign each TLD to a category of your choosing: https://docs.whmcs.com/Domain_Categories

Hi @pRieStaKos,
Yes this is fully functional in v8.13.
For example the attached invoicepdffooter.tpl will add "Footer text" to the bottom the Invoice PDF page. 
Check the TCPDF Documentation to ensure you're using valid syntax. The examples section is particularly helpful: https://tcpdf.org/examples/
 

invoicepdffooter.tpl

Hi @bluesteam,
This interface hasn't changed. I can confirm the stock configureproductdomain.tpl template has always had a "Continue" button rather than "Add to Cart".
 

Hi @Lairdswalker,
The Tagline and Short Descriptions are displayed in the Cross-Selling messages later in the shopping cart flow. It isn't part of the product selection page.
Here's the documentation for this feature: https://docs.whmcs.com/8-13/products/configuration-options/cross-selling-recommendations/

Hi @SeanP,
We've made improvements in this area in recent years, so please ensure you're running 8.7 and above to benefit from these:
 
CORE-16706 — Add indices for pricing table
https://docs.whmcs.com/releases/8-3/8-3-change-log/#830-general-availability
CORE-17665 — Improve cart performance with several thousand configurable option values
https://docs.whmcs.com/releases/8-7/8-7-change-log/#870-beta-2
 
 

Hi @elonmusk,
The LocalAPI user is invoked locally. Ie. By a file on your website that isn't a part of the stock WHMCS software.
This will likely be an after-market customisation, perhaps something like a custom order form.
I suggest comparing your WHMCS files against the stock ones for any additionals you may have, as they could be the cause.

Hi @rcartists,
It's in the header.tpl template file:
{if $adminMasqueradingAsClient || $adminLoggedIn} <a href="{$WEB_ROOT}/logout.php?returntoadmin=1" class="btn btn-return-to-admin" data-toggle="tooltip" data-placement="bottom" title="{if $adminMasqueradingAsClient}{lang key='adminmasqueradingasclient'} {lang key='logoutandreturntoadminarea'}{else}{lang key='adminloggedin'} {lang key='returntoadminarea'}{/if}"> <i class="fas fa-redo-alt"></i> <span class="d-none d-md-inline-block">{lang key="admin.returnToAdmin"}</span> </a> {/if} Out of interest, why would you want to remove the "Return to Admin Area" link from the client area, as it's only displayed to admins when Logged in as a Client Account Owner?

Hi @Evolve Web Hosting,
The Authorize.net module in WHMCS does not specify or store particular certificate information, the communication to Authorize.net uses the root certificates installed on your server. Therefore, there would be no changes required in the module.
Please ensure your server/PHP has the root and CA certificates installed and up-to-date. If you are unsure how to check that, please work with your system admin or hosting provider.

Hi @Web Host Pro,
We've just published the 8.11 beta!
Check out the change logs on our preview site: https://preview.whmcs.com
We welcome your feedback in our pre-release community board: https://whmcs.community/forum/635-whmcs-811-beta-discussion/

Hi @donostiarra,
Thank you for this report. Case #CORE-19178 is open with our developers in order to have this reviewed for future releases. Once we resolve cases and push features they are available at our change log, here:
https://changelog.whmcs.com/
I apologize for the inconvenience, and appreciate your patience as we work to resolve this.
Thanks again for taking the time to report your findings.

Hi all,
This was a tricky one to reproduce, but we did get it, and case CORE-15526 has been opened to address the undefined CC Recipient on tickets.
Once we resolve cases and push features they are available at our change log, here:
https://changelog.whmcs.com/
I apologize for the inconvenience, and appreciate your patience as we work to resolve this.
Thanks again for taking the time to report your findings.
 

Hi all,
This should now be resolved. Please let me know if you're experiencing the issue.

Hi @SamS1,
Clients can add credit card details via the Payment Methods page to be stored in the PayPal Vault in advance for use by the PayPal Card Payments module.
That is not possible for payments via PayPal accounts for use by the PayPal Payments module; clients need to place an order or pay an invoice to link their PayPal account for future charges via the PayPal Payments module.

Hi all,
The PayPal Basic and PayPal Checkout modules will remain in v8.9. We expect these new modules to be popular, so intend to make it easy to switch with minimal  interruption to your recurring payments.
Further details about this recommended migration path and technical details of how it has been designed will be provided later as we near the General Availability release.
For more information on the new PayPal modules, please see our latest blog post: https://blog.whmcs.com/133744/introducing-the-new-paypal-payments-with-vault-technology

Hi @danielsm,
I can confirm that this isn't a known issue.
Please ensure that your Lagom2 theme is full up-to-date.
Does the issue persist if you switch to the stock themes and order form template (eg. Twenty One and Standard Cart)?

Hi @Sampath Alakanti,
It is desirable that the client's information is always used as the Registrant whois contact, as this ensures they are the legal owner of the domain.
All registrars are obliged to send such emails to registrants. If Namecheap's emails is not suitably white-label for your needs, may I suggest one of the other domain registrar's supported by WHMCS instead: https://docs.whmcs.com/Domain_Registrars#Supported_Domain_Registrars

@Looper,
The port can be customised in the shared hosting welcome email template at Configuration > System Settings > Email Templates.
Relevant documentation: https://docs.whmcs.com/Email_Templates

Hi @UXmedia,
WHMCS v8.6 and above is indeed compatible wit PHP 8.1.
This isn't a PHP or application-related error.  You'll need to check your server logs for more information.
If you're running a cPanel server, this guide should get you started: https://support.cpanel.net/hc/en-us/articles/360047737894-About-503-Service-Unavailable-errors

Hi @Kazuto Nishio,
These sound like actions which trigger emails to be sent, meaning a slow connection or processing time of emails could be causing the timeout to be reached.
Do you see any errors in the Configuration > System Log at the time of placing the order or adding payment to an invoice?
Do you experience a delay or timeout when sending emails via other routes, Eg. Via the Client's Summary tab?

Hi @a2da,
We don't yet have a French translation for the NordVPN landing page content.
Lines 3186 to 3283 of /lang/french.php can be translated to cover the contents of this page: https://developers.whmcs.com/languages/overrides/
If you're able to contribute a French translation, that would be gratefully received by our support team.

Hi @Faizal1
The pipe.php script should not be run as a cronjob. Please remove that one.
Pipe.php is part of the Email Piping method and is configured as an email forwarder:  https://docs.whmcs.com/Email_Piping
Pop.php should operate as a cron job if you're using the Email Importing method:  https://docs.whmcs.com/Email_Importing

Hi @Hyperlinks Media,
At present I don't have any information to share about a hosted edition of WHMCS. We are assessing interest in such a service though, so please do register yours here: https://www.whmcs.com/hosted