Question about cron jobs for WHMCS

[Faizal1]

Hi there,

Just want to clarify something. We are using the forwarding method to pipe emails into WHMCS ticketing. I just noticed we had 2 cron jobs setup. Do we need the pipe.php cron?

1. /usr/bin/php -q /home/xxxxxx/xxxxxx/crons/cron.php >/dev/null 2>&1
2. /usr/bin/php -q /home/xxxxxx/xxxxxx/crons/pipe.php >/dev/null 2>&1

I know we need the 1st cron to automate all tasks but i'm not sure if using the forwarder method we need the 2nd one.

Any help/advice would be appreciated.

 

[RadWebHosting]

Hi, if I understand your question, you are forwarding emails into your support departments.

In this case, yes, the /crons/pipe.php is appropriate to run periodically. You would not need to run pop.php crons in this case, however.

[WHMCS John]

Hi @Faizal1

The pipe.php script should not be run as a cronjob. Please remove that one.

Pipe.php is part of the Email Piping method and is configured as an email forwarder:  https://docs.whmcs.com/Email_Piping

Pop.php should operate as a cron job if you're using the Email Importing method:  https://docs.whmcs.com/Email_Importing

[Faizal1]

8 hours ago, WHMCS John said:

Hi @Faizal1

The pipe.php script should not be run as a cronjob. Please remove that one.

Pipe.php is part of the Email Piping method and is configured as an email forwarder:  https://docs.whmcs.com/Email_Piping

Pop.php should operate as a cron job if you're using the Email Importing method:  https://docs.whmcs.com/Email_Importing

Thank you so much John. I did remove it yesterday and piping is working as it should.