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About Faizal1

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  1. Hi, Had a client make a PayPal payment today and setup a recurring subscription but I didn't see it using the addon. Checked to see if other recurring transactions were being shown and they don't either. Is this normal? Thanks
  2. Hi, If an account is terminated but then the client comes back and wants his account active again, can you change the hosting product status to active and use the Module Command Create? And then restore a backup or will they have to sign up again? Thanks Related to that if I may ask, since the unpaid invoice was already cancelled what is the best practice. Do you leave it cancelled and carry on or would you have them clear the previous invoice also before reactivating if it had been suspended and terminated due to non payment and no response?
  3. Forgot to add that on the initial button press it does take a few minutes like it's optimising and then this message appears.
  4. Hi. Can anyone please tell me why we would get a page not found message after using 'optimise tables' button in utilities -> system -> database status? Thanks
  5. Update: Both issues are now resolved. I tracked it down using daily db backups and the data went missing the day I upgraded to v8 of Whmcs. Was able to insert the missing data after extensive comparisons of backup files to make sure nothing else was missing etc. Report #'s also match up now.
  6. Hi, Looking at the Annual Income Report for 2020, there are no entries from May to September even though there was income in those months. Any idea what would cause this? tblaccounts also seems to be missing this data. Also, should the Total Invoice Amount field in the Sales Tax Liability report match the Balance amount listed at the bottom of the Annual Income Report normally? Thanks
  7. @WHMCS John So I did a manual upgrade to v8.0.1 by uploading files and all looked good. Noticed the v8.0.2 version out today so decided to try the auto upgrade again. But again was left wondering if it fully completed or not. 🤔 The upgrade started and after a couple of minutes it showed the message that the upgrade was taking longer than expected and if it doesn't finish to refresh the page and try again. Decided to give it more time Another few minutes went by and got the message that the update failed but it also states that the files and database are up to date. See screenshot Went to website/install and it shows already running v8.0.2. See screenshot Last line in tblupdatelog shows: 'WHMCS files have been successfully updated.' And no errors. error_log file shows this error but confirmed the file does exist and was overwritten when the v8.0.1 files were uploaded: [07-Oct-2020 10:16:10 America/Toronto] PHP Fatal error: Uncaught Error: Class 'ComposerAutoloaderInitb4a5d1a3aea4fb1c6fbe9a498f8f57a8' not found in /home/XXXXX/xxxxxx.com/vendor/autoload.php:7 Stack trace: #0 /home/XXXXX/xxxxxx.com/init.php(0): unknown() #1 /home/XXXXX/xxxxxx.com/init.php(0): gracefulCoreRequiredFileInclude('/vendor/autoloa...') #2 /home/XXXXX/xxxxxx.com/clientarea.php(0): unknown() #3 {main} thrown in /home/XXXXX/xxxxxx.com/vendor/autoload.php on line 7 So it again looks like the update was completed as I see new files dates and for example the next daily task run does show working now but still just can't get that success message. Thanks for you help.
  8. Ok so out of curiosity since it was filling the log every 5 mins since the upgrade I decided to check the cron command listed in the automation status and it was different from the one we have always used. Copied that command over and the errors seem to have stopped and automation status still looks good. Could that have been it? Had over 5000 entries since the upgrade so nice to see them stopped. Also, are we ok to go ahead and empty old tblerrorlog entries? Thanks for all your help
  9. Sure: session_start(): Cannot start session when headers already sent array_key_exists() expects parameter 2 to be array, null given session_name(): Cannot change session name when headers already sent session_set_cookie_params(): Cannot change session cookie parameters when headers already sent
  10. I checked and double checked and don't see any errors at the time of the update.
  11. Hi there, Every 5 mins when the cron runs tblerrorlog is filling up with the errors shown in the image. Just wondering what's causing it? Thanks
  12. Yes I think this may be the best thing to do. Had a previous update in the past do something similar and it caused huge days long headaches as issues began to show up. Don't understand why it does this though. Thanks
  13. Used the auto updater to update to V8.0.1. After a few minutes got update failed message like in image. Recommended values are all met or exceed the requirements. Went to admin area and got message to delete install folder. Weird thing is tried to check the error log file and there was none there. Deleted the install folder and update screen shows that 8.0.1 is installed. So, was the update successful or failed? Without that success message you are left wondering 🤔 Had already applied some hotfixes but checked a few of the other issues and they seem to be resolved.
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