
Faizal1
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Everything posted by Faizal1
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Question about a terminated account
Faizal1 replied to Faizal1's topic in Admin & Configuration Questions
Thank you very much. -
Hi, Had a client make a PayPal payment today and setup a recurring subscription but I didn't see it using the addon. Checked to see if other recurring transactions were being shown and they don't either. Is this normal? Thanks
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Hi, If an account is terminated but then the client comes back and wants his account active again, can you change the hosting product status to active and use the Module Command Create? And then restore a backup or will they have to sign up again? Thanks Related to that if I may ask, since the unpaid invoice was already cancelled what is the best practice. Do you leave it cancelled and carry on or would you have them clear the previous invoice also before reactivating if it had been suspended and terminated due to non payment and no response?
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Forgot to add that on the initial button press it does take a few minutes like it's optimising and then this message appears.
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Hi. Can anyone please tell me why we would get a page not found message after using 'optimise tables' button in utilities -> system -> database status? Thanks
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Annual Income Report missing a few months
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
Update: Both issues are now resolved. I tracked it down using daily db backups and the data went missing the day I upgraded to v8 of Whmcs. Was able to insert the missing data after extensive comparisons of backup files to make sure nothing else was missing etc. Report #'s also match up now. -
Hi, Looking at the Annual Income Report for 2020, there are no entries from May to September even though there was income in those months. Any idea what would cause this? tblaccounts also seems to be missing this data. Also, should the Total Invoice Amount field in the Sales Tax Liability report match the Balance amount listed at the bottom of the Annual Income Report normally? Thanks
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Update to 8.0.1 failed but did it or not?
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
@WHMCS John So I did a manual upgrade to v8.0.1 by uploading files and all looked good. Noticed the v8.0.2 version out today so decided to try the auto upgrade again. But again was left wondering if it fully completed or not. 🤔 The upgrade started and after a couple of minutes it showed the message that the upgrade was taking longer than expected and if it doesn't finish to refresh the page and try again. Decided to give it more time Another few minutes went by and got the message that the update failed but it also states that the files and database are up to date. See screenshot Went to website/install and it shows already running v8.0.2. See screenshot Last line in tblupdatelog shows: 'WHMCS files have been successfully updated.' And no errors. error_log file shows this error but confirmed the file does exist and was overwritten when the v8.0.1 files were uploaded: [07-Oct-2020 10:16:10 America/Toronto] PHP Fatal error: Uncaught Error: Class 'ComposerAutoloaderInitb4a5d1a3aea4fb1c6fbe9a498f8f57a8' not found in /home/XXXXX/xxxxxx.com/vendor/autoload.php:7 Stack trace: #0 /home/XXXXX/xxxxxx.com/init.php(0): unknown() #1 /home/XXXXX/xxxxxx.com/init.php(0): gracefulCoreRequiredFileInclude('/vendor/autoloa...') #2 /home/XXXXX/xxxxxx.com/clientarea.php(0): unknown() #3 {main} thrown in /home/XXXXX/xxxxxx.com/vendor/autoload.php on line 7 So it again looks like the update was completed as I see new files dates and for example the next daily task run does show working now but still just can't get that success message. Thanks for you help. -
tblerrorlog filling up with errors after update
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
Ok so out of curiosity since it was filling the log every 5 mins since the upgrade I decided to check the cron command listed in the automation status and it was different from the one we have always used. Copied that command over and the errors seem to have stopped and automation status still looks good. Could that have been it? Had over 5000 entries since the upgrade so nice to see them stopped. Also, are we ok to go ahead and empty old tblerrorlog entries? Thanks for all your help -
tblerrorlog filling up with errors after update
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
Sure: session_start(): Cannot start session when headers already sent array_key_exists() expects parameter 2 to be array, null given session_name(): Cannot change session name when headers already sent session_set_cookie_params(): Cannot change session cookie parameters when headers already sent -
Update to 8.0.1 failed but did it or not?
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
I checked and double checked and don't see any errors at the time of the update. -
Hi there, Every 5 mins when the cron runs tblerrorlog is filling up with the errors shown in the image. Just wondering what's causing it? Thanks
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Thanks as always @brian!. Works great. 🤩
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Update to 8.0.1 failed but did it or not?
Faizal1 replied to Faizal1's topic in Troubleshooting Issues
Yes I think this may be the best thing to do. Had a previous update in the past do something similar and it caused huge days long headaches as issues began to show up. Don't understand why it does this though. Thanks -
Used the auto updater to update to V8.0.1. After a few minutes got update failed message like in image. Recommended values are all met or exceed the requirements. Went to admin area and got message to delete install folder. Weird thing is tried to check the error log file and there was none there. Deleted the install folder and update screen shows that 8.0.1 is installed. So, was the update successful or failed? Without that success message you are left wondering 🤔 Had already applied some hotfixes but checked a few of the other issues and they seem to be resolved.
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Hi there, My tbllog_register database entries are at 207480 our of which 14881 are Jobs Executed RunJobsQueue.executed. I think these are from cron runs that were logging. Is it safe to just remove these entries? I used SELECT * FROM `tbllog_register` WHERE namespace = 'RunJobsQueue.executed' to list them but if ok to delete, what should I add to that? Also the tblerrorlog is at 29065 (of course still filling after the upgrade to V8 🙄. Is it also safe and ok to empty this? Thank you
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Added to post @WHMCS John.
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Automation status page show N/A for Next Daily Task Run and Task has not completed for Currency Exchange Rates, Product Pricing Updates and Server Usage Stats. System Activity Log shows those 3 ran. 2020-10-02 00:00 Cron Job: Completed Daily Automation Tasks None System/Automated - 2020-10-02 00:00 Automated Task: Starting WHMCS Updates None System/Automated - 2020-10-02 00:00 Automated Task: Starting Data Retention Pruning None System/Automated - 2020-10-02 00:00 Automated Task: Starting Domain Expiry None System/Automated - 2020-10-02 00:00 Automated Task: Starting Client Status Update None System/Automated - 2020-10-02 00:00 Automated Task: Starting Server Usage Stats None System/Automated - 2020-10-02 00:00 Automated Task: Starting SSL Sync None System/Automated - 2020-10-02 00:00 Automated Task: Starting Email Marketer Rules None System/Automated - 2020-10-02 00:00 Automated Task: Starting Delayed Affiliate Commissions None System/Automated - 2020-10-02 00:00 Automated Task: Starting Inactive Tickets None System/Automated - 2020-10-02 00:00 Automated Task: Starting Fixed Term Terminations None System/Automated - 2020-10-02 00:00 Automated Task: Starting Overdue Terminations None System/Automated - 2020-10-02 00:00 Automated Task: Starting Overdue Suspensions None System/Automated - 2020-10-02 00:00 Automated Task: Starting Cancellation Requests None System/Automated - 2020-10-02 00:00 Automated Task: Starting Domain Renewal Notices None System/Automated - 2020-10-02 00:00 Automated Task: Starting Invoice & Overdue Reminders None System/Automated - 2020-10-02 00:00 Automated Task: Starting Credit Card Charges None System/Automated - 2020-10-02 00:00 Automated Task: Starting Late Fees None System/Automated - 2020-10-02 00:00 Automated Task: Starting Invoices None System/Automated - 2020-10-02 00:00 Automated Task: Starting Product Pricing Updates None System/Automated - 2020-10-02 00:00 Automated Task: Starting Currency Exchange Rates None System/Automated - 2020-10-02 00:00 Transfer Check Cron: There is no pending domain transfer None System/Automated - 2020-10-02 00:00 Cron Job: Starting Daily Automation Tasks None System/Automated -
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Hi @WHMCS John, Thanks for the update but when going to Services > My Services, I don't see the Weebly service listed there? Edit: What did work is going to services > my services > click the service with the Weebly addon > click mange in the actions tab which goes directly to the Weebly site editor.
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Thanks @WHMCS John. Hotfix worked.
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Agreed, this should not have been removed. Was very convenient to have it there.
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Issue installing Whmcs
Faizal1 replied to Faizal1's topic in Installation, Upgrade, and Import Support
I think we may have to on this install. Thanks -
Hi there, We just started using client security questions and answers and was wondering if we are supposed to be able to see the question and answer they setup in their account profile? Thanks