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Ticket CC Recipients shows "undefined"

Go to solution Solved by WHMCS John,

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Running 8.0.2

When checking the CC recipients of an existing ticket -

1) sometimes I am seeing "undefined" there instead of the list of emails.

2) On other occasions, I am sometimes seeing very small line of writing with an x next to it.  

see screenshots

Is this normal ? Anyone else see this - or just me?

I cleared cache and theme cache but still there.





Edited by sol2010
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  • 3 weeks later...
  • WHMCS Support Manager
  • Solution

Hi all,

This was a tricky one to reproduce, but we did get it, and case CORE-15526 has been opened to address the undefined CC Recipient on tickets.

Once we resolve cases and push features they are available at our change log, here:


I apologize for the inconvenience, and appreciate your patience as we work to resolve this.

Thanks again for taking the time to report your findings.


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  • 3 weeks later...

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