sol2010 Posted October 19, 2020 Share Posted October 19, 2020 (edited) Running 8.0.2 When checking the CC recipients of an existing ticket - 1) sometimes I am seeing "undefined" there instead of the list of emails. 2) On other occasions, I am sometimes seeing very small line of writing with an x next to it. see screenshots Is this normal ? Anyone else see this - or just me? I cleared cache and theme cache but still there. Edited October 19, 2020 by sol2010 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 19, 2020 Share Posted October 19, 2020 I have seen this.. but didn't do much more than remove those recipients.. I'll keep an eye out. 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted October 21, 2020 Author Share Posted October 21, 2020 Still getting these.... and now - users who I thought were CC'd into the ticket are not getting the email. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 21, 2020 Share Posted October 21, 2020 Yeah.. I got one yesterday from a guest submitted ticket. Have you reported this to WHMCS yet? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager Solution WHMCS John Posted November 9, 2020 WHMCS Support Manager Solution Share Posted November 9, 2020 Hi all, This was a tricky one to reproduce, but we did get it, and case CORE-15526 has been opened to address the undefined CC Recipient on tickets. Once we resolve cases and push features they are available at our change log, here: https://changelog.whmcs.com/ I apologize for the inconvenience, and appreciate your patience as we work to resolve this. Thanks again for taking the time to report your findings. 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted November 26, 2020 Share Posted November 26, 2020 (edited) @WHMCS John, any idea why no hotfix? It's quite frustrating to be unable to add/manage CC recipients in WHMCS 8.0.4 Edit: I can see this is fixed in 8.1.. but that release is probably months away at the current beta testing stamina your users currently are at.. we're worn out! Edited November 26, 2020 by xyzulu 0 Quote Link to comment Share on other sites More sharing options...
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