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Hi there, Perhaps I'm missing something, but I can not find anywhere in the admin area how to configure notifications to WHCMS admin/owner about overdue invoices. I have searched Documentation, this community and google, and there's close to nothing mentioning this use-case? Is it really I'm out of luck and everyone's just happy to go over control panel every now and then just to check for overdue invoices? Or everyone just relies on automated reminders to customers and automatic account suspension w/o following up with clients personally? Hope to find some answers from WHMCS team of community, it can't be my case so uniqe. Cheers, P.

https://docs.whmcs.com/8-13/billing-and-invoicing/invoice-configuration/ Based on other WHMCS information pages, I understand items will be grouped by due date, payment method, and client. However, if I want a specific product not to be grouped, can I configure this setting for a product? Or is it only possible for clients?

Are there any options available for users to switch their current billing cycle from monthly to yearly? For instance, if a user initially purchased plan "A" on a monthly basis but now wishes to switch to a yearly subscription without changing his current plan, how can they make this change?

Hi, We have some products that we are selling along with Domain Registration. The problem now is the user cannot Purchase the products for more than 3 years since the Product/Service configuration Pricing limits to 3 year. So How is it possible to overcome this issue ? How we can set product purchasing year to exactly same as like domains. ??? Thanks in Advance, DevSarks....

I've clicked around and serached but couldn't find a sloution. For example. Say I'm offering a Product/Service (i.e. "Other") like website edits. But it will generally take the client a week or more to provide copy and images and I want the client to be able to order the Product/Service for a fixed amount but I don't want to require payment during the order process. I'd rather Invoice the client as soon as the copy/images are received. Possible? And if so, how? TIA - L.

So far I've hooked dedicated ip from tblhosting to viewinvoice.tpl and is assigned to paid services accordingly. What I'm trying to figure out : -> To show dedicated ip assigned in WHMCS Billing for -> Where you can view dedicated ip in the description as well. ( To help our billing member search for dedicated ip to be cancelled at ease by looking at customer's invoice items in WHMCS->Billing) For example : What is in my mind : How do I query the database tblhosting [dedicatedip] into WHMC->Billing->Invoices->Any customer's Invoice id description as shown above ? As far as I know, WHMCS admin .php file is encoded where we do not able to edit. Hopefully and I believe there is a way to append to show the dedicated ip !

Hi guys i want to start my tv streaming selling services i saw on many websites that they use this platform i have my own website and also i use WordPress and i do have access to my CPanel i came across the page that says: Choose Plugins to install and configure and it shows the options of WHMPress - Sales Pages Plugin Installation & Configuration $30.00 - WHMPress - WHMCS Order Plugin Installation & Configuration $25.00 - WHMCS Client Area Plugin for WP Installation & Configuration $30.00 what i need to do is to have the ability to sell my streaming services that my site with these pluging taje care of the billing process also create the user login and access to the service they purchase will i be ale to do this with these plugins on my site also are these a recurrent monthly charge plugins do i have to pay for any update of the plugins

I live in Paraguay and our currency is Guaranies (PYG). I've already tried to set up in the "Money: Setup and manage currencies" but it doesn't change it. - Example: The format of Guaranies is 1.000 unlike the USD which the numbers doesn't have decimals until it reaches a big number like 1.000$ I provided an example with screenshot, it doesn't appear all the decimals in the client area. it appears: 95.50PYG but it should be 95.000PYG. Is it possible to change that? The one inside the red circle is the one I am seeking to change. If anyone is willing to help me on that I will be please and provide me a price in which I can see if I could pay.

AutoCredit for WHMCS is an addon that allows the automatic credit use setting to be optional per specific service/domain renewal invoices. By default, the setting in WHMCS is universal, if it is enabled, then all invoices generated upon cron job will have credit applied to them automatically from client's balance. The opposite when disabled, no credit will be applied when invoices are generated via cron. With AutoCredit addon, clients are able to selectively enable automatic credit use on renewal invoices of specific services/domains only. Version 2 Released: We are pleased to announce the release of version 2, which adds support for domains invoices (previous versions supported general product/service invoices only). https://dash.wevrlabs.net/cart.php?gid=6 Addon Features: Allow clients to enable automatic credit usage on renewal invoices of specific services/domains only. Notify client when the credit applied to invoice is not enough to pay it. Display auto-credit status in services details page. Admin section to display clients list and the "Separate Invoices" option status for each client. Ability for admin to enable "Separate Invoices" option for new clients by default. Ability for admin to enable "Separate Invoices" option for all clients by one-click. Better track activities, by logging actions to activity log. Translation ready.

When I have to bill a client for a one-off, it appears I have two options: I can create a billable item and tell WHMCS when to invoice the client. I can create an invoice directly. Is the only reason to use billable items so that the client can be invoiced at a specific time? Are there are any other advantages? is there any advantage to simply creating an invoice? Are there any general best practices with these two options? Cheers.

Overview In WHMCS, by default the "Automatic Credit Use" option can only be disabled or enabled system-wide for all clients universally, and cannot be enabled/disabled on a per-client basis. In addition to that, only admins control this option. However, in certain scenarios, some clients have more than one active service on their accounts (such as freelancers and agencies who handle billing on their customers' behalf), so they don't want all of the services to renew automatically as a result of "Automatic Credit Use" before first getting payments from their end-customers. On the other hand, some clients may want to have Automatic Credit Use for their renewal invoices by default. Allow clients to selectively enable automatic credit use on renewal invoices of specific services Auto Credit for WHMCS introduces automatic credit application per service. It gives your clients more control over how their credit balance is used, by enabling specific services renewal invoices to be paid from account credits automatically. This is very useful for users of WHMCS who serve resellers and clients that manage hosting services on behalf of their end customers, because the reseller may wish to have only the services that he owns to be automatically renewed from the account credits, while not automatically applying from that credit on the other services until they get paid by their end users first. Features Allow clients to enable automatic credit usage on invoices of specific services only. Notify client when the credit applied to invoice is not enough to pay it. Display auto-credit status in services details page. Admin section to display clients list and the "Separate Invoices" option status for each client. Ability for admin to enable "Separate Invoices" option for new clients by default. Ability for admin to enable "Separate Invoices" option for all clients by one-click. Better track activities, by logging actions to activity log. Translation ready. FREE TRIAL Available You can fully test and try the addon before purchasing. Visit our store to order the free 3 days trial license. https://dash.wevrlabs.net/cart.php?gid=6 Notes Of course, WHMCS "Automatic Credit Use" setting must be disabled for this addon settings to be in effect, otherwise, if it is enabled, then WHMCS will automatically settle any newly generated invoice from credits regardless of the type of this invoice. The first time the addon is activated, it will disable this option automatically. The addon also requires the Separate Invoices option to be enabled for clients in order to work as should. Currently it supports general products only. Domains, Addon Services, and Billable Items are not supported yet. When triggering due invoices generation manually (from client summary page), WHMCS will use credits if available regardless of whether the system's "Automatic Credit Use" setting is disabled or not. In other words the addon has nothing to do with this behavior and it is in fact something built-in and how WHMCS works by default. Requirements WHMCS "Separate Invoices" option must be ENABLED for client in order for auto-credit settings to take effect. A section in the addon admin area allows you to handle this setting for clients. WHMCS "Automatic Credit Use" setting must be disabled.

Hello, I would like to know the following before my team updates our WHMCS to the latest version - v8. The only reason we're held back is due to the fact that WHMCS does not handle canceling the invoice when the service is cancelled / terminated automatically (maybe due to the client not renewing / simply cancelling the service at end of due date). We're currently using a module to handle this function. It seems odd that this feature wasn't in till now. I would like to know if this is available straight out of the bat in WHMCS 8 or is there any alternatives like modules to handle this. (The current module does not support ver 8 seems like) Thanks for help in advance.

Hello everyone. how are you? i need some expert help for my whmcs. basically i have setup a product with billing cycle quarterly with price of 150 euros. the customer used that for almost 2 and half months. now system generate an invoice for 150 euros again for the next 3 months. and now customer rang me and said he would like to go for monthly payment which is 55 a month. problem is invoice is generated and if i cancel the invoice system will not be generating any more invoice for him. so what can i do now? i need to remove or cancel that 3 months invoice and generate him a monthly invoice can someone please help with some idea. i am sure lot of people face this issue before Thanks very much in advance for reading my post

Hi All, We are trying to provide a service on a site that when the customer starts the purchase, they are redirected to a page on our WHMCS with some POST data being passed which would be relevant to the order. After the order is processed the customer has to be redirected back to the initial site with some more data passed. We're hoping someone can point us in the right direction of what method we should be looking at on WHMCS to achieve this kind of work flow. Best Regards,

Can Someone Please help me? When I tried to do a test checkout I realized that I cant continue. I get the following error, but I don't even have tax setup. I am using WHMCS 7.4.2 Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. If the problem persists, please contact us. « Back to Homepage For additional assistance, please reference the WHMCS TroubleShooting Guide » WHMCS\Exception\Billing\BillingException: Invalid tax percentage: in /home/myuser/public_html/vendor/whmcs/whmcs-foundation/lib/Billing/Tax.php:0 Stack trace: #0 /home/myuser/public_html/vendor/whmcs/whmcs-foundation/lib/Billing/Tax.php(0): WHMCS\Billing\Tax->validateTaxPercentage(NULL) #1 /home/myuser/public_html/includes/invoicefunctions.php(0): WHMCS\Billing\Tax->setLevel1Percentage(NULL) #2 /home/myuser/public_html/includes/processinvoices.php(0): updateInvoiceTotal(0) #3 /home/myuser/public_html/includes/processinvoices.php(0): createInvoicesProcess(false, true, '') #4 /home/myuser/public_html/includes/orderfunctions.php(0): createInvoices(1, true, '', Array) #5 /home/myuser/public_html/cart.php(0): calcCartTotals(true) #6 {main}

We are adding Stripe to our billing processor and wanted to know if anyone here is using them. Any feedback or suggestions before we go live? Thank you, Charles

Hello, How can I change future billing dates from say the 1st to the 15th of the month and keep this change going forward. I suppose I could cancel then re-add the service at that date. But there has to be a better way TIA

Hi! I would like to somehow manage to separate the order detail elements to parts, so I can example make our email look better. Currently looks like this, but I would like to change this if possible. Can you help? Also, I would like to congratulate for your new awesome community design. I love it!!

Have a problem with invoices not being auto-generated and no real, easy way to manually generate one for domain renewals. It appears to be random and seems to only effect accounts with multiple domains on them but I can't be 100% sure about that.. anyway, what can I do to a) fix the problem, and b) manually generate the invoice so that it can be sent out to / paid by the client??? A little help here guys..

Can anyone shed any light on this scenario: a client received an email saying they need to renew their domain, so went ahead and paid for it, the module command ran but failed. In our logs we are seeing the following: This came after a client successfully paid for the domain with their credit card. We use the built-in Enom module. Edit: Found this in the email that was sent to the client:

I don´t assume this is a bug, but I bet the following behaviour is widely unknown: We have a hostingproduct configured for € 0.00 monthly (could not use "free" as we need to offer free domain for that and that is not possible with the free option, but it is possible when set the pricing to zero) Now a customer made an upgrade to a paid hosting package 1 day after ordering the free one. Instead of billing €12/anually which is the correct price for the upgrade, the paypal subscription created the following: Trial 2016-02-03 until 2016-03-02 (28 days): € 0.92 Anually begin 2016-03-02: € 12,-- Client got an invoice of only € 0.92 ! I pulled my hair about where the trial period comes but then it was clear... because he ordered the free product (which was priced at 0.00) for one month, he got a partial invoice for the rest of the old package runtime (28 days) and the rest will be billed after that. I´am curious if he will be billed €12 - €0.92 (which would be correct, product runtime is one year...) or maybe the full €12 (as announced in the paypal subscription statement) At least it is bad that this is announced as "trial period" in the paypal statement (because this implies the right for cancellation) Michael

I checked the docs but it doesn't say. [h=3]Enable Termination[/h]Ticking this option will terminate the clients’ package (remove it from the server) according to the setting below. [h=3]Termination Days[/h]Once the product/service is this many days overdue the clients’ account will be terminated. If I terminate the account will it still try to bill the customer like it does when it's suspended?

I have a client that added a second address that matches the card on file. But the system still uses the main address on the account. Is there way to use the second contact for the card or does the system always use the main address for billing? Thanks!

I Have a customer that hates getting emails. Can I disable all emails being sent to his account? I still would have the email on file to find the account. Thanks!

This is a Premium Accounting Module to work within WHMCS. It is designed for Sales and Distribution Companies whom can use this module to manage their supplier purchases, customer sales, stock control, accounting ledger, tax and faulty equipment returns under warranty. CloudAccounting is organized in a multiple document menu interface divided into different modules, which are all fully integrated with each other. All selections are fully access controlled by the WHMCS User Administration system, as well as system wide access control for items like margins, costs, creation of accounts/stock items and selling below suggested retail etc. Together they provide a total solution to the administration difficulties in any industry. Features Include: An Orders module comprising of Quotes, Sales Orders, Purchase Orders, and Branch Orders. Quotes can be drawn into Sales Orders, which can be drawn into Invoices. A Debtors Module which provides for invoicing, payments, post dated cheque management, credit limit management and reconciliation facilities. It also has a point of sale module that can handle up to 20 tills. The normal age analysis and statement processing is provided. A Creditors Module that provides for Goods Received Vouchers, Debit Notes, Import GRV’s and Expenses Incurred for accounts other than stock purchases. It also has a Faulty stock module that provides for sending and receiving of faulty stock to and from suppliers. It allows for reporting on outstanding stock at suppliers and turn around time. A General Ledger module which provides for Cash Book, Journals, bank reconciliation, cheque and bank transfer entry and VAT reporting on an invoice basis. A Workshop module that allows for the controlling of client stock on the premises. Stock can be booked in for repair with fault descriptions etc. The same stock can then be sent away for repair if needed. The module is linked to the serial number tracking system and swap outs, either by yourself or the supplier is catered for. Full reporting on the status of items are provided for easy answering of customer queries. Jobs can be assigned to technicians and reporting can be used to manage it. This module also allows for incoming support calls to be logged (no stock attached) and the response managed with the system. A further 10 warehouses are available to manage stock in different locations. Grouping facilities like category and bills of material are available. Extensive reporting on sales, turnover, margin as well as stock age analysis and sales person reports are available. An Inventory (Stock) module that allows for 5 different kinds of stock, e.g. Normal trading stock, Stock used for swop outs, Faulty stock, Stock currently residing at suppliers (waiting to be repaired, swapped out or credited) and Technician Stock. Serial number tracking, both incoming and outgoing is available for all or selected stock items. This allows for easy tracing of paperwork, warranty claims and returning stock to correct suppliers. The tracking system provides for swap out, even between different items as well as goods swapped out by supplier for different items. Full reporting on the serial number tracking systems is available. Advanced cash flow reporting is available with outstanding cheques and incoming post dated debtor cheques. Budgets on the income statement and full reporting up to balance sheet is provided. Credit Terms maintenance for debtors and creditors Fully integrated with WHMCS extending it's billing features to advanced accounting, a must have for any business! Additional Information: Hosted in your secure WHMCS environment, not cloud hosted Usable in any industry, medical, car dealerships, retail stores, manufacturing, food etc Client area self-care portal with advanced functionality, download statement, pay invoices, etc Multiple branches enables perfect control for franchises More features underway. Constant improvement. Supports WHMCS V5.0 or later Contact us now for more information: sales@otelafrica.com CloudAstrix website: http://www.cloudastrix.com Product page for CloudAstrix SPE: http://cloudastrix.com/cloudaccounting/ Other CloudAstrix products: CloudAstrix Business Edition- CloudAstrix BE is a VoIP Module to work within WHMCS. It is designed for VoIP Service Providers whom want to provide Hosted PBX or On-Site PBX Service to Enterprise. CloudAstrix Service-Provider Edition- CloudAstrix SPE is a VoIP Module to work within WHMCS. It is designed for Wholesale VoIP Service Providers whom can use this module to provide LCR Based VoIP and Billing Services. CloudAstrix SPE Airtime Module - This self-provisioning server module allows your VoIP clients to purchase airtime credit and gets it loaded automatically after payment via the payment gateway of your choice. It is a cost effective function for ISPs who have a large number of clients, and extremely convenient for clients in various time-zones who can purchases airtime according tot heir budget 24/7/365 online. CloudAstrix CloudRadius- CloudRadius is an advanced RADIUS web management application aimed at managing hotspots and general-purpose ISP deployments. It features user management, graphical reporting, accounting, a billing engine and integrates with GoogleMaps for geo-locating. Upcoming CloudAstrix modules for WHMCS: CloudAstrix SysAdmin - An easy to use GUI which maintains multiserver security, health and other functions. CloudAstrix CloudHaul - A WHMCS integrated cloud based backup software which allows ISPs to provide a file backup service in the cloud. Many others! ================================================== Who is CloudAstrix? CloudAstrix is a division of OTEL Telecoms. OTEL Telecoms is a South African government licenced first tier Voice and Broadband operator with an established national VoIP and fibre network infratructure. OTEL Telecoms provides Carrier Grade VoIP Switches, Billing Systems integrating Radius, and direct voice interconnection to Telecom companies and ISPs worldwide. OTEL Telecoms has been doing business with WHMCS since 2008. The group has been in existence since 1994 With over 20 years of experience in growing resellers and ISPs into formidable forces via providing stable and innovative infrastructure, partnering with OTEL Telecoms to grow your business is the clear choice. For more information, please visit http://www.otelafrica.com ================================================== The OTEL Team