LeonardChallis

The only hooks we have are the google analytics, kopage site builder and CloudFlare ones which I doubt will affect the invoice cron jobs.

Different customers, using different products, but within the same product group. It's quite a low traffic site so I don't necessarily want to make any presumptions about the fact they are in the same group as that's the one we sell most stuff from - just something to bear in mind. Only one currency being used. I've been through and compared each product and the product group with other products and groups that I know are working and apart from the obvious like price and name there are no differences between the products.

Some, but not all, invoices are being generated by the cron job on our installation. We have the cron job running successfully (with complete messages) daily at 9am. Our most recent customer that failed to generate an invoice had the next due date set correctly, billing was set to annually, recurring amount correct, etc. No errors in the activity log were shown up (for 14 days before renewal date as set in our settings). No record of emails sent to this customer. It did, however, run the suspension, suspending the account and emailing the customer. The invoice wasn't created and deleted. I have been through all the points in http://docs.whmcs.com/Invoicing_Issues#Items_Not_Invoicing and unless I've missed something it doesn't appear to be connected to any of these issues. As I said, other invoices are being generated but I can't seem to tell why this one hasn't. Any suggestions as to where we can look next to figure out this issue?

We have a product bundle with web design product and web hosting product. We also have a promo code which is applicable to the web hosting product, removing 100% of the value, one time. We link directly to add the product using the promo code in the link. At the checkout, at the bottom it says "PROMOCODE - 100% One Time Discount", and in the checkout table it has the "100% One Time Discount" line, but the value is always £0.00. I also tried changing it to a fixed amount but even so it still shows up as "£36.00 One Time Discount: £0.00". I'm pretty sure this used to work fine and coincidentally we upgraded from 6.x to 7.1 this week. Any ideas?

Can anyone shed any light on this scenario: a client received an email saying they need to renew their domain, so went ahead and paid for it, the module command ran but failed. In our logs we are seeing the following: This came after a client successfully paid for the domain with their credit card. We use the built-in Enom module. Edit: Found this in the email that was sent to the client:

We require a WHMCS developer to debug some issues we're having with our server. The issues are: - Customer product upgrades aren't working - Automatic invoicing seems to have stopped working - Changing expired credit cards doesn't work These issues seem to stem from an upgrade from 5.x to 6 and the custom theme we're using. We want someone to have a look and decide whether a) it can be fixed or b) if we to take the advice of forum replies and have a fresh install - in which case we'd need someone to implement our custom theme, checking it's not the cause of things being broken, and port the data of our current customers over (we have less than 100 customers I believe). Our first port of call was to try on places like freelancer/rentacoder type sites but with all due respect to the talented developers there, the communication barrier and the over optimism on applicable skills has really been a waste of our time. We're certain there will be questions for more specific information, we're happy to provide whatever we can. Thanks all

I'm struggling to upload images to WHMCS, so I've added them to usecanvas. I hope this gives the information requested: https://usecanvas.com/shared/whmcs-upgrade-bug/3wTkS1eT2SlzfHCndBHoPr Many thanks

WHMCS forum seems to have issues with posting images - they keep failing. I will upload and edit this message shortly.

Any ideas?

This isn't working for me. Please see this post for more details (I realised it was probably a bit old this post) http://forum.whmcs.com/showthread.php?114171-Product-upgrades-questions&p=462523

I hope I'm just confused here and there isn't a larger issue at hand. I have a product group with three products in. When I order the first product I am given the choice to upgrade to either of the two higher priced ones. But when I choose the product, it goes through to the page where I select my payment type and optionally add a promo code (I'm not using a code, just describing the page), I hit continue and then I'm told the order is being processed. The client area, however, doesn't show up the upgrade order, no unpaid invoices, etc. The (sandbox) payment gateway also doesn't show any transactions. In the WHMCS admin area I see a pending order. When I click it I see status as pending. In the order items table I see the correct price, but Payment Status says "No Invoice Due". When I click the green "Accept Order" button it sets it to active, but nothing happens - the product/service for the client doesn't change nor are any module commands run. Am I missing something obvious here? Why won't upgrades work? I'm using the latest version of WHMCS. Many thanks

I'm having this issue too. It seems to upgrade but doesn't run the module commands maybe? And it's the same if I do it in the back end or if a customer does it from the web site. Any ideas anyone?

That's the user ID of the user who cannot update their credit card - the only user (we've found) that cannot update it.

Yes, here is what I found: UserID => 5 exception 'Braintree_Exception_NotFound' in /home/web/public_html/modules/gateways/braintree/lib/Braintree/Util.php:59 Stack trace: #0 /home/web/public_html/modules/gateways/braintree/lib/Braintree/Http.php(48): Braintree_Util::throwStatusCodeException(404) #1 /home/web/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(153): Braintree_Http::put('/payment_method...', Array) #2 /home/web/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(61): Braintree_PaymentMethod::_doUpdate('/payment_method...', Array) #3 /home/web/public_html/modules/gateways/braintree.php(309): Braintree_PaymentMethod::update(NULL, Array) #4 /home/web/public_html/includes/ccfunctions.php(0): braintree_storeremote(Array) #5 /home/web/public_html/clientarea.php(0): updateCCDetails() #6 {main}

One of our customers if getting the error "Remote Transaction Failure. Please Contact Support." when trying to add a credit card to their account. The weird thing is, though, that this isn't happening to anyone else. And it's not just their own card - we've tried adding a card to the account that we've successfully added to a couple of other accounts, but it doesn't work on there either. I've been trying to diff data from tblaccounts and tblclients to compare these accounts but nothing obvious has sprung up. All the searching I've done on the matter seems to bring up people with the error for all clients, but ours is specific to one client. Can anyone point me in the right direction please? Many thanks.