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Found 3 results

  1. Can Someone Please help me? When I tried to do a test checkout I realized that I cant continue. I get the following error, but I don't even have tax setup. I am using WHMCS 7.4.2 Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. If the problem persists, please contact us. « Back to Homepage For additional assistance, please reference the WHMCS TroubleShooting Guide » WHMCS\Exception\Billing\BillingException: Invalid tax percentage: in /home/myuser/public_html/vendor/whmcs/whmcs-foundation/lib/Billing/Tax.php:0 Stack trace: #0 /home/myuser/public_html/vendor/whmcs/whmcs-foundation/lib/Billing/Tax.php(0): WHMCS\Billing\Tax->validateTaxPercentage(NULL) #1 /home/myuser/public_html/includes/invoicefunctions.php(0): WHMCS\Billing\Tax->setLevel1Percentage(NULL) #2 /home/myuser/public_html/includes/processinvoices.php(0): updateInvoiceTotal(0) #3 /home/myuser/public_html/includes/processinvoices.php(0): createInvoicesProcess(false, true, '') #4 /home/myuser/public_html/includes/orderfunctions.php(0): createInvoices(1, true, '', Array) #5 /home/myuser/public_html/cart.php(0): calcCartTotals(true) #6 {main}
  2. Hi, Does have WHMCS SLA feature? I mean that some clients or group of clients has high priority and their ticket should be responded at first and in very short time. Ideally, if it will possibly create a hosting plan with different price according to the SLA. Regards, Console.Support
  3. Hello, Problem Description: On a recurring monthly payment, it seems like even though a user keep paying his invoice at time, WHMCS suspend the account and send customer suspension notice email. It seems that we are experiencing what I call an dis-synchronization between the actual service and the invoicing cycle. Cause: I would not be able to describe exactly why that particular account having this issue but I know for a fact that some manual intervention has been done on the account by our rep back in the days. We just enable the option to not suspend until 2015 - but as you know this is not a good practice for the long term. I am sorry I cannot provide more information on the exact cause. Question: Is there a way to resynchronise the invoice and the recurrent service so WHMCS won'T disregard the payment and keep the service active? Hope my explanation are clear enought. Regards, Didier
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