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Found 28 results

  1. Is there a gui option or even a SQL query that would allow me to get a list of upcoming invoices? For instance, I need to MANUALLY update the storage quota for the next batch of invoices going out, and it would obviously help if I had a list of invoices that are about to be generated at the beginning of the next month, so I could apply these changes before they go out (I only do 12 month billing).
  2. I continue to have this problem across multiple clients. Client's credit card expires/doesn't work anymore so they add a new one as a payment method through the same gateway (Stripe) as the previous card. WHMCS attempts (and defaults on a per-invoice basis) to the old card and it fails payment despite the new card being added. Client makes a ticket with support saying their invoices are failing even though their card is newly added. I look and see the invoices failing to charge are trying to charge the old payment method and I then have to manually capture with the default payment method to get it to stop. Is there a setting somewhere that I have to change to get this to work how it should be? Expected behavior: when client adds new payment method and makes it DEFAULT, this payment method should be charged on any invoice including unpaid ones. Actual behavior: when client adds new payment method and makes it DEFAULT, this payment method is ignored and NOT charged on any invoice, without manual intervention.
  3. Hi, I am looking for a way to determine the source of a new invoice. That being is the new invoice generated by a client action, like ordering a service. Or if it simply is generated by billing. Testing the InvoiceCreated hook for invoiceID gives us the new invoice number. However it is not possible to check this invoiceID against database tables. This seems to be because the invoice has yet to be finalized. Else we could have checked if the invoiceID was located in both tblorders.invoiceid and tblinvoices.id. Any match on both tables would indicate it was an order, and should there only be a match in tblinvoices.id it would be simply billing. Next we have the source variable, there it seems to be mainly autogen being used. I did check the classdoc for Invoice, there we have a runCreationHooks method with a String $source parameter, with 4 possible options: 'adminarea', 'api', 'autogen' or 'clientarea'. Now the whmcs hook InvoiceCreated states that the only values it will return are one of 'adminarea', 'api', 'autogen' or 'clientarea'. Does anyone have any tips, or have you perhaps dealt with this issue and found a way?
  4. Hello fellow WHMCS community members and friends, i’m trying to add a new table section on my WHMCS templates specifically for Payment Details so that I can specify and outline the payment details / policy. So far I’ve been successful in creating a tabled version on the template that allows me to show three seperate Collins with three different sets of text relevant that I need to show. now I’m trying to add the payment summary/and payment terms/refund terms, however I can’t get the table settings correct. I’m hoping someone can provide an example? I require this to be seperate at the bottom of the invoice and not displayed as a “note” as I want to be able to style this accordingly as well. I know I can use the “notes” section on the invoice, however as I’ve said and specified this is not what I’m wanting to achieve. looking toward to what others have to say and there respective examples. Thanks in advance, Kind regards, Nicholas Sansom Global Group CEO & Managing Director Executive Services Division | Global Group California United States, 1968 S. Coast Hwy, Suite 5949, Laguna Beach, California Brisbane Australia, The Garden, 9/204 Alice Street, Brisbane City, QLD 4000 Sydney Australia, 50 Clarence Street, Sydney, NSW 2000 E Nicholas.Sansom@MyGlobalSolutionsGroup.com W www.MyGlobalSolutionsGroup.com USA/CA +1 800 318 9529 Australia 1300 310 456 Int 07 3130 2240 D 07 3130 2285 M 0456 884 864
  5. We are having a problem with the payment method that is being displayed on invoices after payment has been made. Our customers can choose to pay each invoice by bank transfer, Stripe, cheque/card over phone or Paypal, and they don't always pay the same way. When the customer makes a payment by bank transfer, cheque or by card over the phone, we go to the invoice, 'Add Payment', set the relevant payment method, and record the transaction there. However, after adding the payment, the invoice shows 'PAID' and the Payment Method is frequently different to what you have just entered. There is an additional 'Payment Method' option in the Options tab, which I don't really see the point of. The value that is displayed on the invoice, and that also shows on the payment confirmation email template, seems to be pulled from this additional option. When add a payment and tell the system that it has been paid by Bank Transfer why does it then show, for example, that the Payment Method was Paypal? This is very confusiing and means emails to customers show incorrect information. Could someone clarify if this is working as expected, and why this would be useful? I've attached a screenshot. You can see that the transaction shows it was paid by bank transfer, but the payment method shows Paypal. Why?
  6. Hello, There are times when orders are placed but only activated after a few months. When this happens the system generates invoices for all the previous months even though it was not active during those months. How can I stop WHMCS from generating these historic invoices? Thank you
  7. When I have to bill a client for a one-off, it appears I have two options: I can create a billable item and tell WHMCS when to invoice the client. I can create an invoice directly. Is the only reason to use billable items so that the client can be invoiced at a specific time? Are there are any other advantages? is there any advantage to simply creating an invoice? Are there any general best practices with these two options? Cheers.
  8. I have tried changing out the theme, enabling/disabling several things ... But my poor old clientarea lists have stopped loading for some reason (despite the cheery "loading" gif). I can't imagine what I've done -- same behaviour in Six and Twenty-One ... although this seems to be a more /assets issue. Using WHMCS-Bridge, which reports (on page load) in the Debug Log: Debug Log 05 Jun 21 12:16:19 (0.32130400ms): Debug [C] Checking assets/img/clippy.svg 05 Jun 21 12:16:19 (0.31815900ms): Debug ajax1: js 05 Jun 21 12:16:19 (0.31400700ms): Debug 05 Jun 21 12:16:19 (0.31147400ms): Debug Call process completed in 3 microseconds 05 Jun 21 12:16:19 (0.30855300ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:19 (0.30547200ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:19 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 519\r\nContent-Type: image\/svg+xml" 05 Jun 21 12:16:19 (0.30219800ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:19 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 519\r\nContent-Type: image\/svg+xml" 05 Jun 21 12:16:19 (0.28694000ms): Debug RAW data: 05 Jun 21 12:16:19 (0.28445900ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:19 (0.28194800ms): Debug Server Software: Apache 05 Jun 21 12:16:19 (0.27940300ms): Debug CURL call: https://hancoglobal.com/services/assets/img/clippy.svg with [] 05 Jun 21 12:16:19 (0.27693300ms): Debug Not cached, processing file - https://hancoglobal.com/services/assets/img/clippy.svg 05 Jun 21 12:16:19 (0.27459200ms): Debug ajax 0 - {"ajax":"1","js":"assets\/img\/clippy.svg","ccce":"js"} 05 Jun 21 12:16:19 (0.26975800ms): Debug [URL 826] https://hancoglobal.com/services/assets/img/clippy.svg 05 Jun 21 12:16:16 (0.84854800ms): Debug [C] Checking assets/img/clippy.svg 05 Jun 21 12:16:16 (0.84593000ms): Debug ajax1: js 05 Jun 21 12:16:16 (0.84354200ms): Debug 05 Jun 21 12:16:16 (0.84164500ms): Debug Call process completed in 3 microseconds 05 Jun 21 12:16:16 (0.83820100ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:16 (0.83616200ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:16 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 519\r\nContent-Type: image\/svg+xml" 05 Jun 21 12:16:16 (0.83404400ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:16 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 519\r\nContent-Type: image\/svg+xml" 05 Jun 21 12:16:16 (0.81979500ms): Debug RAW data: 05 Jun 21 12:16:16 (0.81713200ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:16 (0.81524000ms): Debug Server Software: Apache 05 Jun 21 12:16:16 (0.81252500ms): Debug CURL call: https://hancoglobal.com/services/assets/img/clippy.svg with [] 05 Jun 21 12:16:16 (0.81016500ms): Debug Not cached, processing file - https://hancoglobal.com/services/assets/img/clippy.svg 05 Jun 21 12:16:16 (0.80838100ms): Debug ajax 0 - {"ajax":"1","js":"assets\/img\/clippy.svg","ccce":"js"} 05 Jun 21 12:16:16 (0.80509500ms): Debug [URL 166] https://hancoglobal.com/services/assets/img/clippy.svg 05 Jun 21 12:16:16 (0.38981800ms): Debug [C] Checking assets/js/dataTables.bootstrap.min.js 05 Jun 21 12:16:16 (0.38747100ms): Debug ajax1: js 05 Jun 21 12:16:16 (0.38551600ms): Debug 05 Jun 21 12:16:16 (0.38337200ms): Debug Call process completed in 3 microseconds 05 Jun 21 12:16:16 (0.38090700ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:16 (0.37813100ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:16 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 1942\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:16 (0.37548800ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:16 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 1942\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:16 (0.36282600ms): Debug RAW data: 05 Jun 21 12:16:16 (0.35876700ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:16 (0.35710500ms): Debug Server Software: Apache 05 Jun 21 12:16:16 (0.35347300ms): Debug CURL call: https://hancoglobal.com/services/assets/js/dataTables.bootstrap.min.js with [] 05 Jun 21 12:16:16 (0.35140700ms): Debug Not cached, processing file - https://hancoglobal.com/services/assets/js/dataTables.bootstrap.min.js 05 Jun 21 12:16:16 (0.34930500ms): Debug ajax 0 - {"ajax":"1","js":"assets\/js\/dataTables.bootstrap.min.js","ccce":"js"} 05 Jun 21 12:16:16 (0.34642900ms): Debug [URL 662] https://hancoglobal.com/services/assets/js/dataTables.bootstrap.min.js 05 Jun 21 12:16:16 (0.00978700ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:15 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 78980\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:16 (0.00667800ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:15 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 78980\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:15 (0.98106800ms): Debug RAW data: 05 Jun 21 12:16:15 (0.97920700ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:15 (0.97721500ms): Debug Server Software: Apache 05 Jun 21 12:16:15 (0.97430700ms): Debug CURL call: https://hancoglobal.com/services/assets/js/jquery.dataTables.min.js with [] 05 Jun 21 12:16:15 (0.94744300ms): Debug Not cached, processing file - https://hancoglobal.com/services/assets/js/jquery.dataTables.min.js 05 Jun 21 12:16:15 (0.94588100ms): Debug ajax 0 - {"ajax":"1","js":"assets\/js\/jquery.dataTables.min.js","ccce":"js"} 05 Jun 21 12:16:15 (0.94345400ms): Debug [URL 956] https://hancoglobal.com/services/assets/js/jquery.dataTables.min.js 05 Jun 21 12:16:15 (0.23816600ms): Debug [C] Checking templates/hanco/js/scripts.min.js 05 Jun 21 12:16:15 (0.21620200ms): Debug ajax1: js 05 Jun 21 12:16:15 (0.21380700ms): Debug 05 Jun 21 12:16:15 (0.21179300ms): Debug Call process completed in 3 microseconds 05 Jun 21 12:16:15 (0.21000400ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:15 (0.20814400ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:15 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 636556\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:15 (0.20579200ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:15 GMT\r\nServer: Apache\r\nLast-Modified: Thu, 25 Feb 2021 17:30:04 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 636556\r\nContent-Type: application\/javascript" 05 Jun 21 12:16:15 (0.18943100ms): Debug RAW data: 05 Jun 21 12:16:15 (0.18746600ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:15 (0.18576000ms): Debug Server Software: Apache 05 Jun 21 12:16:15 (0.18366100ms): Debug CURL call: https://hancoglobal.com/services/templates/hanco/js/scripts.min.js?v=07f587 with [] 05 Jun 21 12:16:15 (0.18170500ms): Debug Not cached, processing file - https://hancoglobal.com/services/templates/hanco/js/scripts.min.js?v=07f587 05 Jun 21 12:16:15 (0.17989800ms): Debug ajax 0 - {"ajax":"1","js":"templates\/hanco\/js\/scripts.min.js?v=07f587","ccce":"js"} 05 Jun 21 12:16:15 (0.17728900ms): Debug [URL 465] https://hancoglobal.com/services/templates/hanco/js/scripts.min.js?v=07f587 05 Jun 21 12:16:14 (0.76249900ms): Debug [C] Checking templates/hanco/css/custom.css 05 Jun 21 12:16:14 (0.75922700ms): Debug ajax1: js 05 Jun 21 12:16:14 (0.75707000ms): Debug 05 Jun 21 12:16:14 (0.75494500ms): Debug Call process completed in 3 microseconds 05 Jun 21 12:16:14 (0.75264900ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:14 (0.75028500ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:14 GMT\r\nServer: Apache\r\nLast-Modified: Sat, 05 Jun 2021 11:39:00 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 34159\r\nContent-Type: text\/css" 05 Jun 21 12:16:14 (0.74789600ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:14 GMT\r\nServer: Apache\r\nLast-Modified: Sat, 05 Jun 2021 11:39:00 GMT\r\nAccept-Ranges: bytes\r\nContent-Length: 34159\r\nContent-Type: text\/css" 05 Jun 21 12:16:14 (0.73038300ms): Debug RAW data: 05 Jun 21 12:16:14 (0.72882100ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:14 (0.72707900ms): Debug Server Software: Apache 05 Jun 21 12:16:14 (0.72476400ms): Debug CURL call: https://hancoglobal.com/services/templates/hanco/css/custom.css with [] 05 Jun 21 12:16:14 (0.72269200ms): Debug Not cached, processing file - https://hancoglobal.com/services/templates/hanco/css/custom.css 05 Jun 21 12:16:14 (0.72009000ms): Debug ajax 0 - {"ajax":"1","js":"templates\/hanco\/css\/custom.css","ccce":"js"} 05 Jun 21 12:16:14 (0.69477200ms): Debug [URL 588] https://hancoglobal.com/services/templates/hanco/css/custom.css 05 Jun 21 12:16:13 (0.28088300ms): Debug [529] Parser parsing pretty links completed. 05 Jun 21 12:16:13 (0.27896600ms): Debug 9 replacements done 05 Jun 21 12:16:13 (0.26494400ms): Debug Call process completed in 52 microseconds 05 Jun 21 12:16:13 (0.26325700ms): Debug Cookie after:" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly" 05 Jun 21 12:16:13 (0.26171700ms): Debug Processing headers: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:12 GMT\r\nServer: Apache\r\nExpires: Thu, 19 Nov 1981 08:52:00 GMT\r\nCache-Control: no-store, no-cache, must-revalidate\r\nPragma: no-cache\r\nTransfer-Encoding: chunked\r\nContent-Type: text\/html; charset=utf-8" 05 Jun 21 12:16:13 (0.26001600ms): Debug Head: "HTTP\/1.1 200 OK\r\nDate: Sat, 05 Jun 2021 12:16:12 GMT\r\nServer: Apache\r\nExpires: Thu, 19 Nov 1981 08:52:00 GMT\r\nCache-Control: no-store, no-cache, must-revalidate\r\nPragma: no-cache\r\nTransfer-Encoding: chunked\r\nContent-Type: text\/html; charset=utf-8" 05 Jun 21 12:16:12 (0.75100500ms): Debug RAW data: 05 Jun 21 12:16:12 (0.74958100ms): Debug Cookie before:[" WHMCSy551iLvnhYt7=78e243ae1a35ff4c59804e6d0060e927; path=\/; secure; HttpOnly; WHMCSlogin_auth_tk=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%3D%3D; expires=Sun, 05-Jun-2022 10:08:54 GMT; Max-Age=31536000; path=\/; secure; HttpOnly"] 05 Jun 21 12:16:12 (0.74777700ms): Debug Server Software: Apache 05 Jun 21 12:16:12 (0.74540100ms): Debug CURL call: https://hancoglobal.com/services/clientarea.php?action=quotes&ccce=clientarea&systpl=hanco with [] 05 Jun 21 12:16:12 (0.74364100ms): Debug Not cached, processing file - https://hancoglobal.com/services/clientarea.php?action=quotes&ccce=clientarea&systpl=hanco 05 Jun 21 12:16:12 (0.74116900ms): Debug [URL 868] https://hancoglobal.com/services/clientarea.php?action=quotes&ccce=clientarea&systpl=hanco 05 Jun 21 12:16:06 (0.42879600ms): Debug So looks like it is faithfully trying to do the dataTables stuff ... not sure why no data tables are appearing. 😥 Could someone point me in a direction to look? No idea what assets/img/clippy.svg is btw, or why it is so important :)) weird Thanks so much.
  9. I have two accounts that don't have a credit card on file. (They were lost during a migration somehow). And I don't know what's causing those accounts to be delivered an email EVERY day that says "We tried to bill your card but you don't have one on file." What is the setting that's causing this? The only things I suspect are 2 settings in automation. 1. "Retry every week for..." was set to 0 (but I thought that meant disable not every day. 2. The "Send invoice payment reminder" for 2nd and 3rd were both set to 0 also. But those specifically say 0 to disable. I don't feel like either of those should behave that way though.
  10. Hello I am using PHP 7.4 with WHMCS Version: 8.1.3. I am trying to download my invoices using the Batch PDF Invoice but I am getting this strange error - https://prnt.sc/124t370 when I try to generate the invoices. I visited my console to see what's wrong and it gives me this - https://prnt.sc/124t5b5 Can anyone please tell me what's wrong?
  11. Hello, Does anybody know if there are ways to split Invoice line items into separate Invoices depending on the Product/Service Group? We use Split invoice a lot, we were wondering if it can be done automatically. Appreciate the help, thank you.
  12. Hi, Good day. Can help? I have some old customers out of WHMCS. Now I create this "new customers" with due dates, first payment, recurring amount, etc and active anvoice generation at automated settings like docs. Two things: - I do not see revenues from they into forecast. What I´m doing wrong? - I do not have for sure if whmcs are going to create and send orders and invoices for renew items. Some way to test? Thanks in advance.
  13. hello, has anyone else come across this issue and a potential fix? A customer was complaining that they were not able to use the credit that they had available in there account. I kept stating that it was available! I tested this for my self and sure enough, my client was right! it's SOOOO confusing. To explain. I created a test account and gave myself some credit. then I began to purchase a dummy product. I went to checkout as usual. Scrolled down and credit was already selected (at this point thinking my client was a dumbass 🤪) and clicked on complete checkout button... Drum roll... 💃 I got an error message stating that I needed to enter my cvv?? HUH? 🤬 but I am paying with credit, not a card SO why is it asking me to enter my cvv? this is also based on the default sixth theme with no changes. So very confused. Now I know how my client feels. Forcing him to pay with his card when he clearly has credit. It shouldn't ask for the cvv when paying via available credit... UNLESS I am missing something here. Anyone else experience this? and has a potential fix?
  14. Hello WHMCS, I have a problem that is bothering me for a while now, the table or grid showing domain, service or invoice info look great on desktops but on mobile it breaks outside the site its layout and causing the max width of the design to drastically increase. Notice where the site has its right border, the table frame is completely outside of it. (causing the entire layout to stretch on mobile) I've noticed that it is present on almost all WHMCS systems, although if the content inside isn't that much it doesn't seem to be a problem. If you have any suggestions? Kind regards, Vincent
  15. I build this server 6 months ago along with the quarterly billing through WHMCS. The first quarter we did the invoicing manually as we set everything up and then during the second quarter billing (4-1-17), everything billed perfectly to the clients CC using WHMCS and Authorize.net. Unfortunately, I just checked our server and WHMCS to see if any CC payments did not go through and ZERO invoices were generated on 7-1-17. When I check all the client settings, they all show that invoicing should have occurred, but there are no generated invoices in the system at all. When I talked to my host, they checked the logs and the WHNCS cron job and it is not able to run any longer. Why? Nothing has changed since I built this setup just 6 months ago and already it's broken. I am running WHMCS: 6.3.1 and have discussed updating the system to the latest version. Why though, even without an upgrade, would the cronjob not be working. properly any longer? How can I fix this?
  16. I have a few domains I have transferred to a new registrar and already renewed them in the process. I want WHMCS to still generate the domain renewal invoice as per normal, but when the customer pays NOT to renew their domain this time. Any pointers? PS I know how to stop an already generated invoice from renewing the domain name, but in this case the invoices are yet to be generated. Thanks in advance.
  17. I'm tired of supporting WHMCS problems. Eight years with you, and since the company grew and grew in trouble. To this day, the system updates is painful. The translations should separate chapter The modules included certain domain registrars are simply painful. But the straw that broke the camel, is your answer to the problem of bills without user data. In an unmodified installation, bareback, suddenly a few months ago I started the problem that certain invoices appear without user data. The first answer me and seemed ugly, because basically it is blamed on which customers made changes to the contact or additional contacts, which is a stupid sovereignty, as a progam can not fail for user interaction. But today when I discover that dozens of invoices (if I start to look for can be hundreds of them), many daily, reabro them the ticket with only about 6 examples and the request to stop this from occurring, and the solution is : DELETE FROM `mod_invoicedata` WHERE `invoiceid` = '13142'; Amazing. Now I have to devote my time to create a script to be adding each invoice with this distressing problem, and my service provider that charges its 15 or $ 20 a month, wash your hands. Well, I think it's time to lose sight of this problem, called WHCMS Have a good day.
  18. I am having trouble with invoices every time I upgrade or downgrade an account. Invoices are not being generated for the next month? My customers receive emails that they need to make a payment, but that invoice is not into their accounts, so they don't know how to make the payment. Any idea what is happening?
  19. WHMCS 5.3.7 I noticed today after asking a client when he may pay his bill to avoid suspension that he actually did already paid it. I can confirm this via paypal receipt and the invoice number, but shows as unpaid in WHMCS. Then I noticed that there invoices missing altogether(3 in the past year). Any idea as to what caused this and how to fix it?
  20. Hello all, I have just come across something that for some reason has not come up in the last couple of years using WHMCS. If we cancel an invoice for whatever reason, even though it shows as cancelled within WHMCS it does not automatically send the Cancelled Invoice to the client notifying them of it along with showing the 'Cancelled' tag within the updated invoice. Is this normally a manual thing? If so, how can it be done? Cheers
  21. Hi, We developed a solution that can read all payments of Exact Online and sync them to WHMCS. In WHMCS the status will get paid, with a log of payment. We also offer other solutions or custom Also we developed a script where we can export a csv file for both customers and invoices to import in Exact. We also offer a solution that does this automatically. All syncs are done trough the Exact and WHMCS api's. If you are interested you can email us on sales@onsweb.nl. Also see our website http://www.onsweb.nl. Please send what you want exactly and we will send you a quote. Our company developed a lot of custom scripts for WHMCS, so if you need customization let us know.
  22. We accidentally deleted the WHMCS cron job from our crontab and now there are a handful of invoices that are past the due date for which no late fees were applied. Is there some way to manually apply late fees to an invoice? Or, even better, some way to apply late fees to a collection of invoices?
  23. Hello, this is something i put together, nothing fancy but it allows you to see a better aspect within your homepage on how your company is doing and what things need to be done. I modified a few things within the original code from WHMCS. Then added my own and revamped it to make it a whole lot better. This widget is free, i will keep it updated as long as i can, i have also created a github to be able to contribute if you wish. Screenshot: Install Instructions: Copy whmcs_overview.php to /modules/widgets/ Navigate to your WHMCS Admin area Go to Setup > Administrator Roles > Admin Name > Edit Scroll towards the bottom and set the permission to allow the widget to show up Now you done! Release Notes: v0.1 Beta Download: https://github.com/stuntnmore/whmcsoverview (Latest)
  24. Hi, Mail in payment gateway no longer recognize HTML tags? When clicking the printable version button to preview an invoice, it shows HTML tags instead of interpreting them. e.g. <b>Bank Deposit</b> instead of Bank Deposit Is there a fix for this? Thanks! Ed
  25. We have a month-to-month hosting customer that would like to prepay for an entire year of hosting. How can I arrange that? - - - Updated - - - I just noticed the "Add Billable Item" feature in the Customer Profile (https://www.example.com/whmcs/admin/clientsbillableitems.php?userid=9999&action=manage) and found the Billable Items help page but I'm still not sure that this is the best / most appropriate way of handling the change. Ideas? Suggestions?
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