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Hello, everyone! We're thrilled to announce the launch of AI Assistant v2, a cutting-edge addition to your WHMCS toolkit, now available on the WHMCS Marketplace! What is AI Assistant? AI Assistant is an innovative module designed to enhance your WHMCS environment. It employs advanced artificial intelligence technology to streamline your support, sales, and administrative tasks. This tool is not just a chatbot; it's a comprehensive solution that integrates seamlessly with your WHMCS platform, offering a range of features to boost efficiency and customer satisfaction. Key Features: Train Custom Model: Customize the AI model to suit your specific requirements. Add/Edit Training Data: Easily add or modify data for AI training. Export/Import Training Data: Manage your AI training data with ease. Auto Response Ticket as Staff: Automate ticket responses, simulating staff interaction. Auto Ticket Response for Selected Departments: Choose specific departments for automated responses. Delayed Auto Ticket Response: Set a delay for the AI's automatic ticket responses. AI Response Limit: Limit the number of automated responses to a ticket. Ask AI Feature in Ticket Page: Direct AI assistance on the ticket page for efficient handling. Support Ticket Assistance: AI helps in answering support tickets quickly and professionally. Product Description Writing: AI assistance in crafting compelling product descriptions. Announcement Writing: Create important customer messages with AI help. Help Article Creation: AI helps in writing informative articles for the help center. Template Compatibility: Works seamlessly with any WHMCS template. Privacy and Security: Ensures the safety of AI account and ticket information. Ease of Use: Simple installation and easy operation. Why Choose AI Assistant? Enhance Customer Support: Provide 24/7 assistance to your customers without increasing your staff. Improve Efficiency: Reduce response times and increase productivity by automating routine tasks. Increase Sales: Utilize AI-driven recommendations to upsell and cross-sell products. Easy Integration: Seamlessly integrates with your existing WHMCS setup. Cost-Effective: AI Assistant is a budget-friendly solution that offers high ROI. Pricing Onetime: $29.00 USD Source Code: $399.00 USD - Need to open a ticket to buy source code Order AI Assistant WHMCS Module More details about AI Assistant WHMCS Module Contact Us: If you need more details or have any question please feel free to contact us. Important: Secure and user-friendly AI Assistant module utilizing OpenAI's direct API, ensuring privacy by not accessing your chats or account, and abstaining from collecting any information about your interactions with the AI.
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This add-on module displays a customizable helpdesk wallboard for your support center. Includes a live (AJAX) overview of: each department with ticket count (Waiting and Open) each status with ticket count staff online WHMCS activity feed The display is pure html and css and can easily be modified as required. Some sample layouts are included. Download for free from the marketplace: https://marketplace.whmcs.com/product/7620-ut-ticketboard Installation instructions can be found here: https://uptimemodules.com/knowledge-base/installation/
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I have active accounts that I do not want to be suspended and then deleted, how can I configure that and where should I do it
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You can use coupon WHMCSMARKET code and get a 20% discount on ordering Meet Secure Pin, your easy-to-use tool for handling support pin within your WHMCS setup. Our module makes it simple to create, manage, and keep pins safe for both admins and clients. With Secure Pin, you get a friendly tool that takes away the hassle of pin management while boosting the security of your WHMCS. Here’s what makes Secure Pin great: Easy Pin Generation: Create pins in a snap for both clients and staff. Pin Expiration: Set pins to expire after a certain time for added security. Expired Pins Deletion: Automate the deletion of expired pins to keep things tidy. Logging Feature: Track pin generation and admin account access effortlessly. Multi Pin Option: Allow clients to have multiple active pins as needed. Alphanumeric Pins: Choose between numeric or alphanumeric pins for extra security. Customizable Pin Length: Decide the length of pins to suit your security needs. Pin Encryption: Store pins securely with encryption in your database. Easy Display Options: Show support pins in sidebar, navbar or under account menu. Regenerate Pins: Clients can easily generate new pins within the client area. Ajax Pin Regeneration: Quick pin regeneration without page reloads. Masked Pin Feature: Mask pins by default, with optional display. Restrict Staff Access: Control staff access to client data with support pins. Role-based Staff Restriction: Limit access based on staff roles for better control. Time-bound Staff Access: Set a time limit for staff access to client data. Multi Language: Secure pin module is fully multi language. Without editing template: Module working without need to changing something in your templates. Easy to setup and use: it's easy to installation and usage Free lifetime updates: Lifetime free updates (after purchasing no any extra payments!) Why Secure Pin? With Secure Pin, you bring a layer of added security and streamlined management to your WHMCS setup. The easy-to-navigate settings and automated features free up your time, allowing you to focus on what's important - delivering top-notch service to your clients. Plus, the enhanced control over staff access ensures a safer and more organized handling of client data. Make the smart move to simplify and secure your pin management with Secure Pin today! Order Secure Pin WHMCS Module More details about Secure Pin WHMCS Module Pricing One time: $29.00 USD Source Code: $299.00 USD - Need to open ticket to buy source code Contact Us: If you need more details or have any question please feel free and contact us.
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You can use coupon WHMCSMARKET code and get a 20% discount on ordering Ticket Random Signature Introducing the "Ticket Random Signature" Module - a cutting-edge tool designed to transform your customer service experience. This addon doesn't just answer queries, it creates an environment of interaction that feels personalized and human, setting the stage for a whole new level of customer engagement. The "Ticket Random Signature" module is your ticket to customer service that stands out. It brings uniqueness in every interaction, while maintaining a level of consistency that assures customers they are being heard. It's not just an addon, it's a revolution in customer service communication. Key Features: Dynamic Signature Assignment: This feature enables you to set up multiple signatures for each support department. Each response from your team will carry a randomly selected signature, adding a unique character to every interaction. Department-Specific Signatures: Administrators can set up distinct signatures for different support departments, thereby lending a unique identity to each department. Random Human Name Generator: The module can generate random human names, making communication more engaging and realistic. Admin Exclusion Option: If you prefer your communication to be without random signatures, this feature lets you exclude admins from the signature randomization process. Signature Consistency Option: You can assign a specific signature to a ticket. Every response to that ticket will then carry the same signature, ensuring consistency in communication. Invest in the "Ticket Random Signature" addon module for WHMCS today, and open the doors to a more engaging, dynamic, and human-centric customer service experience. Pricing One Time: $19.00 USD Source Code: $150 USD Click here to order Contact Us: If you need more details or have any question please feel free and contact us.
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How to remove "Change Password" option in "Service >> Action Sidebar".
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Hello Hope all are doing well. I am thinking to use a third-party support ticketing system with my whmcs very similar like zendesk. Can someone suggest me any self hosted PHP script which I can integrate with my whmcs? So I can install the support desk thing also in the same cpanel where is my whmcs installed and just use a subdomain like support.businessname.com I need to have live chat with bot support and also email piping so customer can also login and open create ticket and reply also they can reply the email to open support ticket or reply ticket. I am sure many of here using the third party ticket system. Planned to use zendesk by aggressive price. So looking for self hosted Thanks
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hello, i have a problem with suppor tticket when anyone try to open new support ticket in the end of page he need enter code to be sure that he is not spam this code is not working fine and not reload and not change and tried changer from general setting security but still the same
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Previous to 8.04 this did work.. I am not sure exactly how long ago.. in any case, when a guest attempts to submit a ticket I see the following error (publicly an Oops error): PDOException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'userid' cannot be null in ..../vendor/illuminate/database/Connection.php:464 Stack trace: #0 ..../vendor/illuminate/database/Connection.php(464): PDOStatement->execute() #1 ..../vendor/illuminate/database/Connection.php(664): Illuminate\Database\Connection->Illuminate\Database\{closure}('insert into `tb...', Array) #2 ..../vendor/illuminate/database/Connection.php(631): Illuminate\Database\Connection->runQueryCallback('insert into `tb...', Array, Object(Closure)) #3 ..../vendor/illuminate/database/Connection.php(465): Illuminate\Database\Connection->run('insert into `tb...', Array, Object(Closure)) #4 ..../vendor/illuminate/database/Connection.php(417): Illuminate\Database\Connection->statement('insert into `tb...', Array) #5 ..../vendor/illuminate/database/Query/Processors/Processor.php(32): Illuminate\Database\Connection->insert('insert into `tb...', Array) #6 ..../vendor/illuminate/database/Query/Builder.php(2771): Illuminate\Database\Query\Processors\Processor->processInsertGetId(Object(Illuminate\Database\Query\Builder), 'insert into `tb...', Array, 'id') #7 ..../vendor/illuminate/database/Eloquent/Builder.php(1403): Illuminate\Database\Query\Builder->insertGetId(Array, 'id') #8 ..../vendor/illuminate/database/Eloquent/Model.php(900): Illuminate\Database\Eloquent\Builder->__call('insertGetId', Array) #9 ..../vendor/illuminate/database/Eloquent/Model.php(865): Illuminate\Database\Eloquent\Model->insertAndSetId(Object(Illuminate\Database\Eloquent\Builder), Array) #10 ..../vendor/illuminate/database/Eloquent/Model.php(728): Illuminate\Database\Eloquent\Model->performInsert(Object(Illuminate\Database\Eloquent\Builder)) #11 ..../includes/ticketfunctions.php(0): Illuminate\Database\Eloquent\Model->save() #12 ..../submitticket.php(0): openNewTicket(NULL, NULL, '1', 'Test ticket', 'Help meee\n\n----...', 'Medium', '', Array, '', '', false, false, true) #13 {main} Next Illuminate\Database\QueryException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'userid' cannot be null (SQL: insert into `tbltickets` (`tid`, `userid`, `contactid`, `requestor_id`, `did`, `date`, `title`, `message`, `urgency`, `status`, `attachment`, `lastreply`, `name`, `email`, `c`, `clientunread`, `adminunread`, `service`, `cc`, `editor`, `admin`, `updated_at`) values (qpu888, ?, , 0, 1, 2020-12-16 19:17:13, Test ticket, Help meee I understand why the error (userid can't be NULL, it should be 0).. but despite testing with Six template, I'm stuck at this point. I have opened a ticket with WHMCS.. but not sure how soon they will respond. Any ideas?
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Restrict the access to support departments based on the products purchased by users. Define rules as follows. $department['1'] = array('45', '46', '10'); $department['2'] = array('85', '86', '10'); // Keep adding rules one per line The key of $department array (the [1] and [2] between square brackets) corresponds to the ID of the support department for which we are creating a rule. The value is an array() of product IDs required for access. In a in nutshell, the above configuration unlocks department #1 to users with product IDs 45, 46 and 10. Department #2 requires 85, 86 and 10. Here are few more things to consider: submitticket.php doesn't show restricted departments Access via direct link submitticket.php?step=2&deptid=2 triggers a redirect to submitticket.php Department dropdown lists only allowed department The same product can be used for multiple rules Pending, Suspended, Terminated, Cancelled and Fraud products are ignored Get the Code »
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i'm try to add new payment method "third party " it's ok i added to thw whmcs also the payment is redirected to the payment portal but when it's come back i get error knet.php
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WHMCS Secure Credentials is a free add-on module that will provide a secure area for your customers to share sensitive information with your support team. Most WHMCS users use a simple text box for users to enter details about their services, this looks unprofessional and does not promote your business as caring about your user's data. With WSC Free & WSC Pro, users can enter details into the secure form. The details are then encrypted and held in your database. You can use the dedicated form to search for the user's login credentials by using the ticket number at which point they will be decrypted and displayed to you or view your customer's sensitive information directly from the WHMCS ticket interface. The end-user can choose to remove the details or, once the ticket has been marked as completed and closed the module will remove the details from your database automatically. Key Features WSC Free - Ideal for Web Host's Professional design, no more text boxes for important information Customers can add FTP, SSH, cPanel, WHMCS and .htaccess information Credentials are fully encrypted in your database Clients can update the credentials given at any time Clients can withdraw access by deleting the credentials given Support team members can import credentials and attach them to tickets All button text can be changed to suit your needs (please note the form fields cannot be edited. They can in WSC Pro) Easy editing of buttons via the template files (modified files included) Search for credentials using the ticket number Credentials are removed from the database once the ticket is closed Admin notification via log when a customer submits, updates or deletes credentials View customers credentials on support tickets WHMCS v7.X IonCube Loaders V10 PHP 7.2 Demo *Frontend / user demo - shorturl.at/bsDER *Backend / admin demo - shorturl.at/dfsxL Install Instructions https://docs.dev.gb.net/display/WSC/WSC Get It Free https://www.dev.gb.net/clients/cart.php?a=add&pid=2 Demo is of WSC Pro, not all features included in the free version.
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whmcs WHMCS does not send notification emails
Norberto Ramirez posted a topic in Troubleshooting Issues
Good morning, how are you all? This time I have a small problem from days ago as indicated by the title of the topic, my WHMCS system is not sending emails to the corresponding clients (payment notice, email verification, password change, new clients and many more). I have searched the community if there is a related topic and I will not get it who can give me a hand? Note: I have already reviewed the email platform in the cPanel and everything is fine, the main email sent and receives emails, password and configuration of the same, I think the problem occurred with the last update of the system -
Every once in a while we get a customer that I guess just likes contacting us and send 50-60 tickets a month, several are the exact same question we have no control over. It's flattering but also border line abuse. Can we limit this? Not the email tickets but normal where you open the ticket from the account manager. -
Is there any way to setup the default WHMCS Support Module billing due-dates for invoices generated? Currently when selecting "create on next cron run" the invoice is generated with a due date that is one day before the invoice date (ie: invoice created 1/1/2019, due date 12/31/2018). Few sidenotes/related things - this due date before invoice date issue also seems to break the auto-cc processing from happening - would be nice if the billing entry auto-applied the ticket number and link by default
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We are currently using Desk.com for our support system. We would like to start using the built in WHMCS support system and was wondering if it would be possible to import the ticket history in Desk.com into WHMCS? Per their support article, https://support.desk.com/customer/en/portal/articles/2926873-how-to-export-your-desk-com-data?b_id=16915 there is an API or you can request a CSV download of all the data. You can get a sample of the CSV data here: http://desk-wow.s3.amazonaws.com/services/full_site_export_sample.zip I would also consider a way to just keeping this data in a some other form that would be searchable or index-able to be able to find old history if importing this data into WHMCS is not feasible. Any ideas on a solution that might fit that option? Thanks in advance! Best regards, Eric
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I've done some searching around and haven't found an answer. Sometimes my customers are using these stupid free email services that add a signature to their emails. Many of them are formatted or just plain spammy - I've included a picture of one example. How can I block or remove all client signatures from email replies to tickets or any ticket created with email? Thanks for the help.
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i have a client i support with about 100 employees, i would like to either allow support emails sent from their domain to show up in the support tickets for that client create a support department that will only process emails from their domain. i saw a feature request that was similar but had a few more requirements. anyone know of a way to make this happen or an add-on in the marketplace that would work? i dont need them to be able to login and view tickets, just submit requests to the ticketing system via email Thanks. Sean -
With so many companies using the status. pages, and being resellers of many of those products, I'd like to know if anyone has been able to render various status pages into their support portal? Looking for some ideas on implementation for something like this. To me this would cut down on some tickets or calls. and perhaps to "white-label" them: "Email Status" page "DNS/ Domain Status" Page etc etc
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hello i'm trying to accept an order as a test on whmcs but i get this error everytime. i've tried to clean database orders and try again, but it didn't work. "0 order(s) accepted successfully, but 1 order(s) failed (Order Number(s): 4). See the Activity Log for more information: System Activity Log" In system activity log: "Module Create Failed - Service ID: 4 - Error: (XID edavn3) The domain “hgghfghh.net” already exists in the Apache configuration."
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Hello, I have had my whmcs acct for a couple of years now, but havnt acted on using it. I was mulling it over again, but have a lot of pre-sale questions... I guess my biggest concern is,...is there a support phone number anywhere? I am having a hard time believing that a company this big (and charges) for their services (especially ones that take money ..anyways) would have a better support system in place for its customers? It can't really be, that this and an email is the only support mechanism..is it???? My next question would be, about payment processors....I don't really want to go the route of getting a full merchant account...(as they check your credit right???) - so I am wondering - I saw paypal (and all the different types) in the documentation as being compatible, but I am wondering if I try to set up recurring payments then I am assuming in this instance I would have to use paypal pro? Does anyone know if paypal pro is like a full blown merchant account in that they have to run your credit to get approved? Also, qould just the regular paypal or paypal express work? or no, because i want to be able to handle renewals, and subscriptions and I think only paypal pro does that... Also, I'd like to hear from people already using the system...if you all dont mind responding...but like how is the customer support? Do they respond in a timely manner? Are they helpful in fixing issues? This really scares me...I can picture in my head something going wrong, and not being able to get support for whmcs... What payment processors is everyone using? Having good experiences with? I need to find one, and I just don't know where to start... Thanks so much,
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So we have been loyal customers for many years now and have been paying a support fee that we really hardly ever use. Last year it was 44.95, now its $99. That's all in 12 months period. Thats more than double what it used to be. Dont you think thats a bit of an exorbitant price increase in a 12 month period ? Which i could put my prices up by more than double in 12 month. Just saying.... bit disgruntled and im pretty sure there are others out there feeling the same. Better use support more now that im paying more i guess -
Hey guys, I'm not sure if this is a bug or the way it's supposed to behave and instead there's just not a very informative UI, but here's what's up: A client, Ashley, has a master account and their developer, John, has a sub-account. John's sub-account is configured (confirmed from WHMCS admin UI) such that "Support" email notifications are enabled. When Ashley submits a ticket, John's sub-account should receive an email notification (from what I assumed from the Support email notification checkbox), but he does not. If John submits a ticket he gets email notifications about it, but again, when the master account does, he does not. The behaviour we're seeing right now is exactly how I would assume it would work if there were NO option to enable support ticket notifications in sub-accounts; any user (whether master or sub-account) that creates a ticket only gets notifications of updates to their own ticket. But the existence of an Email Notifications section for sub-accounts would have me believe that if a sub-account is configured to receive support email notifications, they would get notifications for all tickets under the entire client/master account regardless of who submits them. Can you confirm how that checkbox is supposed to behave? Is this a bug or expected behaviour? Thoughts on what I've written above about how I assumed this should work compared to how it actually works? Thanks! -Jordan
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Hello, I am trying out the WHMCS support module, over Kayako. I have set up the pipe correctly and ensured that my PHP is configured correctly. All of the CORRECT actions are happening: user emails request, ticket is received, email notification is sent to both the client and the admin. Unfortunately an INCORRECT action is ALSO happening. For each ticket submitted, a delivery error email is created: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] The following text was generated during the delivery attempt: ------ pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] ------ PHP Warning: PHP Startup: Unable to load dynamic library '“/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”' - “/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0 Action: failed Final-Recipient: rfc822;|/home/blweb1/public_html/billing/crons/pipe.php Status: 5.0.0 The action doesn't fail, it actually works great. Any advice on how to squelch this error?? Why is it flagging as erroneous, even though it works correctly?? Tai -
Ok quick question for those in the know. If a support member opens a ticket in whmcs does the email notification get sent to the support team? The reason I ask is that when a ticket is opened by a customer via the client area or by email the notifications are being sent however if as above a support member opens a ticket via whmcs it appears that no notification is being sent. Is this normal behaviour?
