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Found 25 results

  1. The support/ticket section of the app is the most useful section of the app as of now. If you have any suggestions regarding the user experience or functionality for the Tickets section, please provide your feedback here. Any UI improvements, any features/functionality you would like to be added to make your experience better with the app etc. This will help us make the app more useful for you as a user.
  2. Good morning, how are you all? This time I have a small problem from days ago as indicated by the title of the topic, my WHMCS system is not sending emails to the corresponding clients (payment notice, email verification, password change, new clients and many more). I have searched the community if there is a related topic and I will not get it who can give me a hand? Note: I have already reviewed the email platform in the cPanel and everything is fine, the main email sent and receives emails, password and configuration of the same, I think the problem occurred with the last update of the system
  3. Every once in a while we get a customer that I guess just likes contacting us and send 50-60 tickets a month, several are the exact same question we have no control over. It's flattering but also border line abuse. Can we limit this? Not the email tickets but normal where you open the ticket from the account manager.
  4. Is there any way to setup the default WHMCS Support Module billing due-dates for invoices generated? Currently when selecting "create on next cron run" the invoice is generated with a due date that is one day before the invoice date (ie: invoice created 1/1/2019, due date 12/31/2018). Few sidenotes/related things - this due date before invoice date issue also seems to break the auto-cc processing from happening - would be nice if the billing entry auto-applied the ticket number and link by default
  5. We are currently using Desk.com for our support system. We would like to start using the built in WHMCS support system and was wondering if it would be possible to import the ticket history in Desk.com into WHMCS? Per their support article, https://support.desk.com/customer/en/portal/articles/2926873-how-to-export-your-desk-com-data?b_id=16915 there is an API or you can request a CSV download of all the data. You can get a sample of the CSV data here: http://desk-wow.s3.amazonaws.com/services/full_site_export_sample.zip I would also consider a way to just keeping this data in a some other form that would be searchable or index-able to be able to find old history if importing this data into WHMCS is not feasible. Any ideas on a solution that might fit that option? Thanks in advance! Best regards, Eric
  6. i have a client i support with about 100 employees, i would like to either allow support emails sent from their domain to show up in the support tickets for that client create a support department that will only process emails from their domain. i saw a feature request that was similar but had a few more requirements. anyone know of a way to make this happen or an add-on in the marketplace that would work? i dont need them to be able to login and view tickets, just submit requests to the ticketing system via email Thanks. Sean
  7. With so many companies using the status. pages, and being resellers of many of those products, I'd like to know if anyone has been able to render various status pages into their support portal? Looking for some ideas on implementation for something like this. To me this would cut down on some tickets or calls. and perhaps to "white-label" them: "Email Status" page "DNS/ Domain Status" Page etc etc
  8. ModulesGarden Support Tickets Limiter For WHMCS is a module that will come in handy for every WHMCS admin. It will allow you to control the access to your support and charge fees for creating tickets in certain departments. With Support Tickets Limiter For WHMCS you will be able to sell products and addons containing support credit points used for creating support tickets in specified departments. The module allows to set different prices for opening tickets dependent on chosen departments and even ticket priority. For instance, your clients will be able to order your product along with product addon containing certain amount of credits allowing to create 5 general tickets with medium priority or 3 tech tickets with high priority. That is just a simple example. How will you use the module in your business? Module Features: Add Support Credit Points Upon Ordering A Product Or A Product Addon According To Defined Rules Remove Support Credit Points Upon Ticket Creation Block Possibility To Create A Ticket When Client Has Insufficient Amount Of Support Credit Points Support Credit Points Stored Per Department - Support Credit Points From One Department Cannot Be Spent On Another One Admin Area Features: Define Required Points To Open A Ticket Depending On Department And Ticket Status Create/Edit/Remove Rules Enable/Disable Rules View Support Credit Points Owned By Clients Modify Amount Of Support Credit Points Owned By Clients Client Area Features: View Currently Owned Support Credit Points Per Department View Support Credit Points Required To Open Selected Ticket Rule Configuration: Rule Name Type Of Rule - Product, Product Group Or Product Addon Items Upon Ordering Which Support Credit Points Are Added Support Department - Define For Which Support Departments Support Credit Points Should Be Added Rule Billing Type - Support Credit Points Will Be Added To Client's Account At Each Billing Cycle Or Only Once Amount Of Support Credit Points To Be Added Rule Status Additionally: Multi-Language Support Supports WHMCS V5 and Later Are You Interested? ♦ Order Support Tickets Limiter For WHMCS Now! Do You Need More Information? ♦ Read More About Support Tickets Limiter For WHMCS Are You Looking For Complete Documentation? ♦ Visit Support Tickets Limiter For WHMCS Wiki Do You Want Us To Install And Configure The Module For You? ♦ Tick 'Support Tickets Limiter Installation Service' Field While Ordering The Product Check Out Also Our Other Products: ♦ Multibrand For WHMCS ♦ Rackspace Cloud Servers For WHMCS ♦ cPanel Manage2 For WHMCS ♦ DNS Manager For WHMCS ♦ cPanel Extended For WHMCS ♦ Rackspace Email For WHMCS ♦ Rackspace Email Extended For WHMCS ♦ Advanced Billing For WHMCS ♦ WWD GoDaddy Domains For WHMCS ♦ DirectAdmin Extended For WHMCS ♦ Google Apps For WHMCS ♦ Parallels Plesk Panel Extended For WHMCS ♦ Zimbra Email For WHMCS ♦ cPanel Pack For WHMCS ♦ Zendesk For WHMCS ♦ Resellers Center For WHMCS ♦ Liquid Web For WHMCS ♦ Liquid Web Load Balancer For WHMCS ♦ Storm On Demand For WHMCS ♦ Storm On Demand Load Balancer For WHMCS ♦ Storm Servers Billing For WHMCS ♦ SolusVM Extended VPS For WHMCS ♦ SolusVM Extended Cloud For WHMCS ♦ SolusVM Extended Reseller For WHMCS ♦ eNom Email For WHMCS ♦ Proxmox VPS For WHMCS ♦ Payment Gateway Charges For WHMCS ♦ MX Registrar For WHMCS ♦ NIC IT Registrar For WHMCS ♦ IP Manager For WHMCS ♦ Domains Reseller For WHMCS ♦ Parallels Cloud Server For WHMCS ♦ Proxmox Cloud For WHMCS ♦ Hosting Renewals For WHMCS ♦ Report Generator For WHMCS ♦ Password Manager For WHMCS ♦ Product Linker For WHMCS ♦ DirectAdmin Licenses For WHMCS ♦ Parallels Key Administrator For WHMCS ♦ Domain Orders Extended For WHMCS ♦ Name.com Registrar For WHMCS ♦ DMCA.com For WHMCS ♦ EURid Registrar For WHMCS ♦ Liquid Web Private Parent For WHMCS ♦ Storm On Demand Private Parent For WHMCS ♦ Rage4 For cPanel ♦ Unban Center For WHMCS ♦ OpenStack VPS For WHMCS ♦ Asterisk VoIP Center For WHMCS ♦ Team & Task Organizer For Magento ♦ SoftLayer For WHMCS ♦ GPN DATA For Magento ♦ Advanced Synchronization For WHMCS ♦ Server Switcher For WHMCS ♦ Time Tracking Center For WHMCS Coming Next: WebsitePanel Extended For WHMCS Interspire For WHMCS Domain Orders Extended For WHMCS 2.0 Advanced Synchronization For WHMCS 1.5 CRM For WHMCS Multibrand For WHMCS 1.5 Domains Reseller For WHMCS 1.5 Autoscaling For WHMCS Would you like to know more about the upcoming modules? Ask on our Forums! Do You Need Custom Software Development? Specially for you we will adapt an application and its design to your own needs, create adequate addon, entirely new module or even a complete system! We can advise how to solve your problems or propose an optimal solution for your business. ♦ Contact Us Today! We will send you the quote, ETA and more details within 24-48 hours. For more information about our promotions, products and company activity visit our Forums, Blog, Facebook, Twitter, Google+ and YouTube ! ♦ Forums ♦ Blog ♦ Facebook ♦ Twitter ♦ Google+ ♦ YouTube
  9. hello i'm trying to accept an order as a test on whmcs but i get this error everytime. i've tried to clean database orders and try again, but it didn't work. "0 order(s) accepted successfully, but 1 order(s) failed (Order Number(s): 4). See the Activity Log for more information: System Activity Log" In system activity log: "Module Create Failed - Service ID: 4 - Error: (XID edavn3) The domain “hgghfghh.net” already exists in the Apache configuration."
  10. Hello, I have had my whmcs acct for a couple of years now, but havnt acted on using it. I was mulling it over again, but have a lot of pre-sale questions... I guess my biggest concern is,...is there a support phone number anywhere? I am having a hard time believing that a company this big (and charges) for their services (especially ones that take money ..anyways) would have a better support system in place for its customers? It can't really be, that this and an email is the only support mechanism..is it???? My next question would be, about payment processors....I don't really want to go the route of getting a full merchant account...(as they check your credit right???) - so I am wondering - I saw paypal (and all the different types) in the documentation as being compatible, but I am wondering if I try to set up recurring payments then I am assuming in this instance I would have to use paypal pro? Does anyone know if paypal pro is like a full blown merchant account in that they have to run your credit to get approved? Also, qould just the regular paypal or paypal express work? or no, because i want to be able to handle renewals, and subscriptions and I think only paypal pro does that... Also, I'd like to hear from people already using the system...if you all dont mind responding...but like how is the customer support? Do they respond in a timely manner? Are they helpful in fixing issues? This really scares me...I can picture in my head something going wrong, and not being able to get support for whmcs... What payment processors is everyone using? Having good experiences with? I need to find one, and I just don't know where to start... Thanks so much,
  11. So we have been loyal customers for many years now and have been paying a support fee that we really hardly ever use. Last year it was 44.95, now its $99. That's all in 12 months period. Thats more than double what it used to be. Dont you think thats a bit of an exorbitant price increase in a 12 month period ? Which i could put my prices up by more than double in 12 month. Just saying.... bit disgruntled and im pretty sure there are others out there feeling the same. Better use support more now that im paying more i guess
  12. Hey guys, I'm not sure if this is a bug or the way it's supposed to behave and instead there's just not a very informative UI, but here's what's up: A client, Ashley, has a master account and their developer, John, has a sub-account. John's sub-account is configured (confirmed from WHMCS admin UI) such that "Support" email notifications are enabled. When Ashley submits a ticket, John's sub-account should receive an email notification (from what I assumed from the Support email notification checkbox), but he does not. If John submits a ticket he gets email notifications about it, but again, when the master account does, he does not. The behaviour we're seeing right now is exactly how I would assume it would work if there were NO option to enable support ticket notifications in sub-accounts; any user (whether master or sub-account) that creates a ticket only gets notifications of updates to their own ticket. But the existence of an Email Notifications section for sub-accounts would have me believe that if a sub-account is configured to receive support email notifications, they would get notifications for all tickets under the entire client/master account regardless of who submits them. Can you confirm how that checkbox is supposed to behave? Is this a bug or expected behaviour? Thoughts on what I've written above about how I assumed this should work compared to how it actually works? Thanks! -Jordan
  13. Hello, I am trying out the WHMCS support module, over Kayako. I have set up the pipe correctly and ensured that my PHP is configured correctly. All of the CORRECT actions are happening: user emails request, ticket is received, email notification is sent to both the client and the admin. Unfortunately an INCORRECT action is ALSO happening. For each ticket submitted, a delivery error email is created: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] The following text was generated during the delivery attempt: ------ pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] ------ PHP Warning: PHP Startup: Unable to load dynamic library '“/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”' - “/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0 Action: failed Final-Recipient: rfc822;|/home/blweb1/public_html/billing/crons/pipe.php Status: 5.0.0 The action doesn't fail, it actually works great. Any advice on how to squelch this error?? Why is it flagging as erroneous, even though it works correctly?? Tai
  14. Hi, We are looking to swap out our support system in WHMCS as its lacking quite a few features in full support desk software or perhaps we are missing the settings, we would basically like the ability to assign tickets to other staff members and add staff notes to tickets where possible. What are you using or would you recommend I see there is a ZenDesk plugin I'm also interested to know how it works from a user perspective i.e. is the support embedded in WHMCS for the client or do they go to a ZenDesk URL. Thanks in advance Aaron - - - Updated - - - OK I'm a bit of a noob having post this I have just noticed you can assign on the left side of the ticket in WHMCS I am still interested to hear what others are doing in terms of support integrations. Thanks
  15. After we Upgraded to:v6.3 When a client submits a support ticket the selected admin does not get an email anymore.
  16. I'm tired of supporting WHMCS problems. Eight years with you, and since the company grew and grew in trouble. To this day, the system updates is painful. The translations should separate chapter The modules included certain domain registrars are simply painful. But the straw that broke the camel, is your answer to the problem of bills without user data. In an unmodified installation, bareback, suddenly a few months ago I started the problem that certain invoices appear without user data. The first answer me and seemed ugly, because basically it is blamed on which customers made changes to the contact or additional contacts, which is a stupid sovereignty, as a progam can not fail for user interaction. But today when I discover that dozens of invoices (if I start to look for can be hundreds of them), many daily, reabro them the ticket with only about 6 examples and the request to stop this from occurring, and the solution is : DELETE FROM `mod_invoicedata` WHERE `invoiceid` = '13142'; Amazing. Now I have to devote my time to create a script to be adding each invoice with this distressing problem, and my service provider that charges its 15 or $ 20 a month, wash your hands. Well, I think it's time to lose sight of this problem, called WHCMS Have a good day.
  17. I'd like to have the uploads for the support desk to go to Dropbox or Livedrive via FTP - is there a way to configure that?
  18. WHMCS Version 6.1 Windows 2008, R2 E-mails attachments that are imported to support using a scheduled task to run /crons/pop.php have altered permissions that render them useless when trying to view from the support portal. Any images that a user uploads to the ticket directly while logged into the portal work just fine. The imported attachments are loaded into the /attachments directory, they just do not have the permissions needed to view them through our support portal. WHMCS support said it's a permission issue (um, ok I knew that) but everything worked just fine when we were running 5.3.7 (We paid WHMCS for the upgrade service to upgrade the system to 6.1 and now the e-mail attachment portion is failing.) ps. I AM able to correct the permissions on the failing files manually to make them viewable through the portal so it's really about how the pop.php script is attaining the attachment and assigning permissions. Anyone else running 6.1 on Windows with success? Thanks in advance!
  19. A free integration with Whmcs to chat for free with your customers. Open source - Live Support chat for your website. Web and desktop clients. Co-Browsing, XMPP notifications, GTalk, Jabber, Openfire, Skype, Chrome extension, Node.js support, MySQL, PostgreSQL Features for developers who will make integrations MVC structure Free - Open Source Clean code Full XMPP support (ejabberd) not only XMPP notifications Two sync methods, long polling or standard. Node.js as transport layer MySQL and PostgreSQL support No php session if not required Archive module Fully supported multiple domains including http, https and subdomains Plugins supported Easy upgradable Bootstrap 3 CSS framework Customizable without changing kernel Bugs fixed in days not in weeks or months Can be customized to meet any business Download Free Integration Module Here
  20. When a customer opens a ticket and chooses a related service it does not show on the admin side. I have looked everywhere. It's happened twice now.
  21. Hello, Is there a way to have support auto-replies (and replies from our support department) only go to the user who generated the ticket, and NOT include the account owner? I've recently had a complaint from one of our customers IT staff that they sent in an email and didn't want his boss to be bothered by email auto-replies and our responses. Can this be changed so the owner only receives certain emails?
  22. Hi, I have added a load of custom fields to my "Request a Quote" ticket department. They are working just fine, however, I'd like the custom fields to be displayed as text in the body of the ticket when it is submitted. This would also enable me to see all the custom fields when notification of a new ticket is sent to the admin by email (rather than having to log in to WHMCS, go to the ticket and then click on custom fields - a very clumsy process) While I'm on the subject of quotes, if anyone knows how to automatically open a quote from a ticket submission that would also be very useful!
  23. Hi! For security reasons i like to have my whmcs ticket replies without the response content on the email body. I only place a link to read the response on the web, after customer login. The problem with this is if i add an attachment to my response, it gets on the email. ¿There are any way to avoid sending attachments by email? Thanks Cristian
  24. Let's say I have main account Bob Jones - and 2 sub accounts, Tom Smith and Harry French. Whenever I receive a support email from Harry or Tom, the support ticket says it's from Bob Jones and there's no email address visible from the submitter - so how do we know who sent the email and who to reply to (by name)? I found this thread which is old, but the issue is current for me: https://forum.whmcs.com/showthread.php?33707-Showing-the-sub-account-name-in-Support-Tickets-list Any update on this capability?
  25. I've already submitted a ticket to the support but still nothing from them. Everything else seems to be just alright but no tickets are arriving, an error message mentioning piping problem bounces back to the sender's email.
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