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Found 8 results

  1. Hi everyone, I created an account for a new client. I set them up with package 1. I later changed it to package 2, which shows fine in WHMCS client profile, however, in cPanel they are still provisioned with the original package. What do? Thanks.
  2. I have a hosting package, managed by WHM/cPanel, which include a dedicated IP. Tha's right: I configured it in WHM, assigned a number of free IP to the server, configured and gained the WHM package to the WHMCS packages. Almost everything is working right: the user order this package WHMCS creates it and send the command to WHM to create it WHM creates it and assign to it a free IP Almost everything works fine but... The issue is that WHM assign the IP, and WHMCS doesn't "know" what is the IP assigned from WHM to this domain. So the field "Dedicatep IP" in WHMCS remain empty; we need to check it and fill it manually. It's annoying and far from being error-proof, but we're almost sure that we missed something in configuring this kind of service, and that must exist any sort of mechanism to do it automatically... 😕
  3. Hi all, I am having issues with communication between WHMCS and WHM. The "Pending Module Actions" was showing an item that was waiting to be suspended, but failed "due to an unknown reason". I activated the module log, and tried suspending again, and it stated: {"cpanelresult":{"apiversion":"2","error":"Access denied","data":{"reason":"Access denied","result":"0"},"type":"text"}} I checked the server settings, and tried testing the connection, and I am getting the error shown in the image I have attached. (The password is correct, and the API key is correct)
  4. Hi Guys, I am new at WHMCS and still configuring my solution. I have WHMCS configured with 2 servers running WHM / cPanel. I can create a user account on the WHMCS and I can add a hosting service and the WHMCS create the service on the server with the WHM/cPanel correctly, but when I terminate the service on the WHMCS, it shows an error and don’t delete the service on the WHM/cPanel. When I try to delete the service on the WHM/cPanel, it tells me that the service doesn’t exist, but I can see it on the list. The issue is that the server doesn’t delete the DNS ZONE on the server with the WHM/cPanel, so I must delete the DNS ZONE manually and then the service is gone. I need to be able to manage all the hosting services from the WHMCS and cannot be going from the WHMCS to the server with the service I need to delete to delete the DNS ZONE, I believe the termination of the service in the WHMCS should delete everything from the hosting server,.... Any one run with this issue before? I am not able to find much information regarding this specific issue. Any help will be much appretiated!.
  5. Hi, As a test I install whm on a ec2 small instance. The install seemed to go fine, but the web interface is extremely slow, to the point of being unusable. Is it unreasonable to run whm on a ec2 small instance, even as a test without any sites? iostat Linux 4.9.20-10.30.amzn1.x86_64 (xxxx) 04/11/2017 _x86_64_ (1 CPU) avg-cpu: %user %nice %system %iowait %steal %idle 3.53 0.08 0.33 0.46 0.07 95.54 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn xvda 8.83 248.90 477.88 8082449 15518032 loop0 0.00 0.04 0.00 1312 4
  6. Hi Im having trouble adding a package into whmcs product modules and also confirming an order. It keeps saying that the package doesnt exist "Order Accept Encountered Problems Product attribute Package Name "cwcmyw5_MyWebDesign" not found on server" here is the screenshot : Ive put in a support ticket and they said "The package name that you are attempting to use, please ensure that the WHM reseller you are using in WHMCS has access to use that package." I went into server configuration and made sure i have access to the server as im the only admin resller user using whmcs. Ive looked everywhere for a solution, also added the "hotfix as well. My version of whmcs is 7.1.2 general version. When i add the package name i make sure i have my whm prefix added as well. The package name is exactly how it appears in whm. Thanks in advance
  7. I set up a new server but the new server only shows the WHM link for customers. Any idea why? There is no CPanel link just the WHM Also it's a reseller account. do reseller accounts not show CPanel log in links now?
  8. I tried to run the command to create the package for the domain: clientes-ninjanutz.com but I am getting this error: Module Command Error The domain “clientes-ninjanutz.com” already exists in the Apache configuration. Here is what happened and how i got to that error: First I was getting the Module Command Error: Login Failed. I got it several times so reading online I found that I could change the hash key in the whm account and paste the new one in the whmcs server configuration menu. So that's what I did. I pasted the new hash key and double checked my login credentials (they were right). After I did that I got the apache error. However my domain is not in my WHM account and it's nowhere to be found. So how can I fix this?? Thanks!
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