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ejmerkel

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About ejmerkel

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  1. ejmerkel

    WHMCS URL and Paypal IPN Changes

    Ok, I did not realize that. Thanks for your response.
  2. We recently changed our WHMCS URL and we went into Paypal and updated the IPN address there however, we continue to receive instant payment notifications on the old URL. In the interim, we put an .htaccess to redirect posts to the old IPN URL to our new one and that is working fine. My question is, how long does Paypal send to the old address? We changed the URL several days ago and we still receive IPN's at the old address. Is this something that Paypal subscriptions will always send to the old IPN and new payments will go to the new IPN? Best regards, Eric
  3. ejmerkel

    BrainTree Payment Module

    I reached out to ASPnix and unfortunately their module does not support tokenized storing of credit card numbers or the ability to link payments to a Paypal account which our current module does so this won't work for us. It has been a couple weeks since I opened a ticket with http://www.serverping.net/ but have gotten no response so I assume they went out of business or something... Best regards, Eric
  4. ejmerkel

    BrainTree Payment Module

    I did contact ServerPing's support yesterday but have yet to receive a reply so I will let you know if that is the case....hopefully someone else who uses the module can chime in here! Best regards, Eric
  5. ejmerkel

    BrainTree Payment Module

    After upgrading to WHMCS version 7.8 our BrainTree Payment Module started having issues. It is charging cards Ok that are already in the system however users cannot add or update their cards. I assume the change with having multiple payment methods is to blame. Unfortunately, the module is not one that is supported by WHMCS and it appears to be originally created by Hosting Playground but they don't appear to be actively supporting this module any longer. Also, BrainTree is not able to provide a WHMCS module. Is any one else using the BrainTree payment gateway on 7.8? If you are can you tell me where you got your module, I would appreciate it. I am hoping to find a module that is maintained and supported. Thanks, Eric
  6. We're trying to track this to see if it is all related to OpenSRS etc and what TLD's. We had this happen before but we just brushed it off as a one time occurrence but now that we've seen it a few times so we're going to pay more close attention. I will reach out to OpenSRS if we run into this with more of their domains and then WHMCS if necessary. Best regards, Eric
  7. The PRO version is what their support recommends using. I have never had issues in the past. It seems to be only happening since updating to the a latest version of WHMCS and only on some domains, not all. Best regards, Eric
  8. I have noticed in v 7.7.1 some domain names are not getting invoiced according to the automation settings. We have it set to invoice 2 weeks prior to expiration. In reviewing one customer whose domain didn't renew, they were not sent any reminders by WHMCS either. Auto Renew was enabled. The customer informed us the domain expired so we manually invoiced the for the domain renewal and it then renewed domain. The registrar is OpenSRS and is using OpenSRS Pro V3.7. We have run into this a handful of times now. I don't see any hotfixes for such an issue. Anyone else seeing a similar issue? Best regards, Eric
  9. ejmerkel

    Reporting

    I was thinking of some type of report builder software to build the report and then allow someone to either pull up the report or have it run daily and emailed to them. In googling I came across BIRT and JasperReport but I figured someone in the WHMCS community should have some experience in MySQL reporting tools. If just taking an existing WHMCS report and modifying it, that is fine too I just figured there must be more advanced MySQL Reporting tools out there that folks are using. Best regards, Eric
  10. ejmerkel

    Reporting

    I am curious what would be a good open source tool to build reports for WHMCS? I am not a programmer but can do basic SQL. I would like a utility separate from WHMCS and could connect directly to the database. I have multiple WHMCS installations and would like for example to build a report that would show me all credit card payments from the previous day from multiple WHMCS databases. Any suggestions? Thanks, Eric
  11. We are acquiring a small hosting company that is using ClientExec. We don't have access to the ClientExec system yet to try an import into WHMCS. The ClientExec system uses Authorize.net's Customer Information Manager (CIM) which is a tokenized gateway that stores the customer's credit card at Authorize.net. My question is, once the data is pulled into WHMCS, will the Authorize.net CIM payments still work or will the customers need to re-input their credit card numbers? I am not sure how the tokenization works and if the necessary data will be pulled into WHMCS to keep the token reference in place? If any one has any experience doing this, please let me know. Thanks, Eric
  12. ejmerkel

    Import tickets into WHMCS

    I didn't find anything in the market place. I am currently search for other solutions and will also inquire on a customer script/import solution. Thanks! Best regards, Eric
  13. ejmerkel

    Import tickets into WHMCS

    We are currently using Desk.com for our support system. We would like to start using the built in WHMCS support system and was wondering if it would be possible to import the ticket history in Desk.com into WHMCS? Per their support article, https://support.desk.com/customer/en/portal/articles/2926873-how-to-export-your-desk-com-data?b_id=16915 there is an API or you can request a CSV download of all the data. You can get a sample of the CSV data here: http://desk-wow.s3.amazonaws.com/services/full_site_export_sample.zip I would also consider a way to just keeping this data in a some other form that would be searchable or index-able to be able to find old history if importing this data into WHMCS is not feasible. Any ideas on a solution that might fit that option? Thanks in advance! Best regards, Eric
  14. Is it possible to display a message or text on every invoice? We have a new payment address and I want to make sure everyone sees that versus mailing to the old address. Thanks! Best regards, Eric
  15. ejmerkel

    7.6 domain sync

    Thanks. The hot fixes worked for us. Seems odd these wouldn't be merged into the current release yet.
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