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Showing results for tags 'departments'.
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Restrict the access to support departments based on the products purchased by users. Define rules as follows. $department['1'] = array('45', '46', '10'); $department['2'] = array('85', '86', '10'); // Keep adding rules one per line The key of $department array (the  and  between square brackets) corresponds to the ID of the support department for which we are creating a rule. The value is an array() of product IDs required for access. In a in nutshell, the above configuration unlocks department #1 to users with product IDs 45, 46 and 10. Department #2 requires 85, 86 and 10. Here are few more things to consider: submitticket.php doesn't show restricted departments Access via direct link submitticket.php?step=2&deptid=2 triggers a redirect to submitticket.php Department dropdown lists only allowed department The same product can be used for multiple rules Pending, Suspended, Terminated, Cancelled and Fraud products are ignored Get the Code »
I'm changing email accounts for our billing department created in WHMCS. Using an 0365 exchange account. Have entered username, pw, port, smtp server all correct. I can get tickets created, but replying to them in WHMCS - nothing comes out. Our support email is just fine. Same port/smtp server settings. What do I need to look for?