Jump to content

Search the Community

Showing results for tags 'tickets'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


WHMCS.Community

  • The latest WHMCS Release
  • The Latest from the WHMCS Team
    • News & Announcements
    • The WHMCS Blog
  • WHMCS.Community
    • Community Announcements
    • Introduce Yourself
  • Using WHMCS
    • Pre-Sales Questions
    • Admin & Configuration Questions
    • Installation, Upgrade, and Import Support
    • Using WHMCS
    • Troubleshooting Issues
    • Vendor Discussions
  • WHMCS Beta Program
  • WHMCS Showcase
    • Showcase Your Site
    • Share Your Best Practices & Tips
  • Developing & Extending WHMCS
    • Third Party Add-ons
    • Service Offers & Requests
    • Developer Corner
    • Building Modules
    • Share Ideas for WHMCS Modules
  • Community Competitions
    • Competitions
  • General Discussions
    • General Discussion
  • General Feedback & Assistance
    • WHMCS.Community Tips & Tricks
  • Third Party Developers's Topics
  • Turkish International Discussions's Topics
  • Russian International Discussions's Topics
  • Spanish International Discussions's Topics
  • Portuguese International Discussions's Topics
  • French International Discussions's Topics
  • Italian International Discussions's Topics
  • German International Discussions's Topics
  • WHMCS Brasil's Topics
  • WHMCS Brasil's Tópicos
  • ModulesGarden Club's Topics
  • Hungarian International Discussions's Segítség
  • ThemeMetro Club's Topics
  • WHMCS Services Club's Topics
  • SwiftModders Club's Topics
  • WHMCS Global Services Club's Topics

WHMCS Version

  • V7 Hotfixes
  • V7.1.x Hotfixes
  • V7.2.x Hotfixes
  • V7.3.x Hotfixes
  • V7.4.x Hotfixes
  • V7.5.x Hotfixes
  • V7.6.x Hotfixes
  • V7.7.x Hotfixes
  • V7.8.x Hotfixes

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Found 19 results

  1. Ticket Feedback Comments have disappeared after 7.8. Ratings are still there, not client feedback
  2. battles

    FB Messenger to WHMCS

    Hi All, How might I get email/ ticket notifications in WHMCS if a client sends a message on FB messenger? Is anyone successfully integrating the 2? The 2 channels seem disconnected now and I would like to integrate a bit better. TIA
  3. Hello, I have asked for this on the feature requests site here, but the request was marked as "under consideration" and then archived. Others have asked for this and similar enhancements here, and here. I am posting this in this community because the way the feature requests site works, new requests kind of fall to the bottom of the heap and no one sees them.
  4. Being in control of multiple brands might pose a real challenge but no fears should be on your mind really when there is our Zendesk For WHMCS! The module’s 1.7.0 version has been released to bring support for Zendesk’s Multibrand component into powerful effect. With it, you will be able to select which brand from those available in Zendesk should be connected with a given WHMCS instance. Leave nothing to chance when it comes to the shape of your customer service – use Zendesk For WHMCS 1.7.0! Learn All About Zendesk For WHMCS! And that is not everything! Our WHMCS Widget For Zendesk has gone under new improvements as well. In result, the widget is now ready to show you all essential information collected in any of WHMCS installations you use to handle your brands with – right in your Zendesk! Recently we have also released: QuickBooks Online For WHMCS – v1.3.1 Recurring Billing Extended For WHMCS – v1.1.5 Social Media Login For WHMCS – v1.1.3 QuickBooks Desktop For WHMCS – v1.0.2 SMS Center For WHMCS – v2.2.2 Payment Gateway Allocator For WHMCS – v1.1.5 Servertastic SSL For WHMCS – v1.1.1 Multibrand For WHMCS – v1.8.17 Domain Orders Extended For WHMCS – v2.5.5 Support Tickets Allocator For WHMCS – v1.2.4 Do You Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  5. We use the pop cron to generate support tickets and it's set to run every 5 mins, however I wont see new tickets for at least 15-20 mins it seems - maybe longer. I've checked the cron job and it seems fine. Any suggestions on where else I might take a look? Thanks
  6. ModulesGarden Support Tickets Limiter For WHMCS is a module that will come in handy for every WHMCS admin. It will allow you to control the access to your support and charge fees for creating tickets in certain departments. With Support Tickets Limiter For WHMCS you will be able to sell products and addons containing support credit points used for creating support tickets in specified departments. The module allows to set different prices for opening tickets dependent on chosen departments and even ticket priority. For instance, your clients will be able to order your product along with product addon containing certain amount of credits allowing to create 5 general tickets with medium priority or 3 tech tickets with high priority. That is just a simple example. How will you use the module in your business? Module Features: Add Support Credit Points Upon Ordering A Product Or A Product Addon According To Defined Rules Remove Support Credit Points Upon Ticket Creation Block Possibility To Create A Ticket When Client Has Insufficient Amount Of Support Credit Points Support Credit Points Stored Per Department - Support Credit Points From One Department Cannot Be Spent On Another One Admin Area Features: Define Required Points To Open A Ticket Depending On Department And Ticket Status Create/Edit/Remove Rules Enable/Disable Rules View Support Credit Points Owned By Clients Modify Amount Of Support Credit Points Owned By Clients Client Area Features: View Currently Owned Support Credit Points Per Department View Support Credit Points Required To Open Selected Ticket Rule Configuration: Rule Name Type Of Rule - Product, Product Group Or Product Addon Items Upon Ordering Which Support Credit Points Are Added Support Department - Define For Which Support Departments Support Credit Points Should Be Added Rule Billing Type - Support Credit Points Will Be Added To Client's Account At Each Billing Cycle Or Only Once Amount Of Support Credit Points To Be Added Rule Status Additionally: Multi-Language Support Supports WHMCS V5 and Later Are You Interested? ♦ Order Support Tickets Limiter For WHMCS Now! Do You Need More Information? ♦ Read More About Support Tickets Limiter For WHMCS Are You Looking For Complete Documentation? ♦ Visit Support Tickets Limiter For WHMCS Wiki Do You Want Us To Install And Configure The Module For You? ♦ Tick 'Support Tickets Limiter Installation Service' Field While Ordering The Product Check Out Also Our Other Products: ♦ Multibrand For WHMCS ♦ Rackspace Cloud Servers For WHMCS ♦ cPanel Manage2 For WHMCS ♦ DNS Manager For WHMCS ♦ cPanel Extended For WHMCS ♦ Rackspace Email For WHMCS ♦ Rackspace Email Extended For WHMCS ♦ Advanced Billing For WHMCS ♦ WWD GoDaddy Domains For WHMCS ♦ DirectAdmin Extended For WHMCS ♦ Google Apps For WHMCS ♦ Parallels Plesk Panel Extended For WHMCS ♦ Zimbra Email For WHMCS ♦ cPanel Pack For WHMCS ♦ Zendesk For WHMCS ♦ Resellers Center For WHMCS ♦ Liquid Web For WHMCS ♦ Liquid Web Load Balancer For WHMCS ♦ Storm On Demand For WHMCS ♦ Storm On Demand Load Balancer For WHMCS ♦ Storm Servers Billing For WHMCS ♦ SolusVM Extended VPS For WHMCS ♦ SolusVM Extended Cloud For WHMCS ♦ SolusVM Extended Reseller For WHMCS ♦ eNom Email For WHMCS ♦ Proxmox VPS For WHMCS ♦ Payment Gateway Charges For WHMCS ♦ MX Registrar For WHMCS ♦ NIC IT Registrar For WHMCS ♦ IP Manager For WHMCS ♦ Domains Reseller For WHMCS ♦ Parallels Cloud Server For WHMCS ♦ Proxmox Cloud For WHMCS ♦ Hosting Renewals For WHMCS ♦ Report Generator For WHMCS ♦ Password Manager For WHMCS ♦ Product Linker For WHMCS ♦ DirectAdmin Licenses For WHMCS ♦ Parallels Key Administrator For WHMCS ♦ Domain Orders Extended For WHMCS ♦ Name.com Registrar For WHMCS ♦ DMCA.com For WHMCS ♦ EURid Registrar For WHMCS ♦ Liquid Web Private Parent For WHMCS ♦ Storm On Demand Private Parent For WHMCS ♦ Rage4 For cPanel ♦ Unban Center For WHMCS ♦ OpenStack VPS For WHMCS ♦ Asterisk VoIP Center For WHMCS ♦ Team & Task Organizer For Magento ♦ SoftLayer For WHMCS ♦ GPN DATA For Magento ♦ Advanced Synchronization For WHMCS ♦ Server Switcher For WHMCS ♦ Time Tracking Center For WHMCS Coming Next: WebsitePanel Extended For WHMCS Interspire For WHMCS Domain Orders Extended For WHMCS 2.0 Advanced Synchronization For WHMCS 1.5 CRM For WHMCS Multibrand For WHMCS 1.5 Domains Reseller For WHMCS 1.5 Autoscaling For WHMCS Would you like to know more about the upcoming modules? Ask on our Forums! Do You Need Custom Software Development? Specially for you we will adapt an application and its design to your own needs, create adequate addon, entirely new module or even a complete system! We can advise how to solve your problems or propose an optimal solution for your business. ♦ Contact Us Today! We will send you the quote, ETA and more details within 24-48 hours. For more information about our promotions, products and company activity visit our Forums, Blog, Facebook, Twitter, Google+ and YouTube ! ♦ Forums ♦ Blog ♦ Facebook ♦ Twitter ♦ Google+ ♦ YouTube
  7. We are extremely pleased to dazzle all members of WHMCS community with a brand new solution destined to combine the potential of WHMCS with a modern customer service platform – Freshdesk! Freshdesk For WHMCS introduces a diverse array of Freshdesk support features right into your WHMCS client area to elevate customer experience to the highest point of excellence. Along with it, the module enables the practical possibility for you to monitor and handle all WHMCS tickets in the admin area of Freshdesk. Discover Freshdesk For WHMCS and win the hearts of your audience with excellent customer service! Learn All About Freshdesk For WHMCS! We also wish to remind you about great benefits you can enjoy by taking advantage of our remarkable promotion. Jump-start the New Year with your favorite modules and pay 20% less for all of them! Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  8. Hey guys, I'm not sure if this is a bug or the way it's supposed to behave and instead there's just not a very informative UI, but here's what's up: A client, Ashley, has a master account and their developer, John, has a sub-account. John's sub-account is configured (confirmed from WHMCS admin UI) such that "Support" email notifications are enabled. When Ashley submits a ticket, John's sub-account should receive an email notification (from what I assumed from the Support email notification checkbox), but he does not. If John submits a ticket he gets email notifications about it, but again, when the master account does, he does not. The behaviour we're seeing right now is exactly how I would assume it would work if there were NO option to enable support ticket notifications in sub-accounts; any user (whether master or sub-account) that creates a ticket only gets notifications of updates to their own ticket. But the existence of an Email Notifications section for sub-accounts would have me believe that if a sub-account is configured to receive support email notifications, they would get notifications for all tickets under the entire client/master account regardless of who submits them. Can you confirm how that checkbox is supposed to behave? Is this a bug or expected behaviour? Thoughts on what I've written above about how I assumed this should work compared to how it actually works? Thanks! -Jordan
  9. Using iWHMCS 2.2 and iOS 9.3.1 on iPhone 6. When viewing the list of tickets that are "Awaiting Reply" they definitely include the correct tickets, but also seem to include other ones that have been answered. iWHMCS also seems to know that they shouldn't be there, but displays them anyway. Here's what I mean: In WHMCS, I see 2 ticket "Awaiting Reply" In iWHMCS there are 8 tickets "Awaiting Reply". Some of these even show an "Open" status when they are not open. Steps to reproduce (unfortunately I don't know what status tickets need to be in to get to this point... or what cases create the issue): 1. Open iWHMCS and got o the Support tab 2. Choose "Awaiting Reply" 3. In my case the first two tickets are the correct ones "awaiting reply" then the next 6 shouldn't be here. When I say that iWHMCS seems to "know" that those remaining tickets shouldn't be there, I mean when you tap on one of them (not the first two) to view the conversation, it brings up the single ticket display but the actual message history is blank. Everything displays as normal in the header (Subject, Client, Priority, Status, and even the header of the message where it shows the name of the person who last responded and the timestamp), but then the area below is just a blank white screen.
  10. How can I make possible to leave "Any Status" as default when searching for tickets. Here a screenshot below. I need to change those status you see there and put "Any Status" as mention before. (I wanna leave it as default and no have select it all the time I get into that section). https://gyazo.com/f28a008501f3bc9b893a5313146853ee Thank you.
  11. Hi, We are looking to swap out our support system in WHMCS as its lacking quite a few features in full support desk software or perhaps we are missing the settings, we would basically like the ability to assign tickets to other staff members and add staff notes to tickets where possible. What are you using or would you recommend I see there is a ZenDesk plugin I'm also interested to know how it works from a user perspective i.e. is the support embedded in WHMCS for the client or do they go to a ZenDesk URL. Thanks in advance Aaron - - - Updated - - - OK I'm a bit of a noob having post this I have just noticed you can assign on the left side of the ticket in WHMCS I am still interested to hear what others are doing in terms of support integrations. Thanks
  12. We have redoubled our efforts to deliver you twice as many advantages this week! 1. DNS Manager For WHMCS has been updated to streamline the process of records management to let you handle them flawlessly even if they are counted in thousands! Version 2.3.0 has been also armed with several new attributes, such as the ability to access DNS Manager API and the extra option that will let your clients create rDNS records with the use of custom IP address. Just take a look at the changelog to explore the whole spectrum of possibilities: Changelog - v2.3.0: New Feature: Access to DNS Manager For WHMCS API New Feature: Allow creating revDNS records with custom IP address New Feature: DNS4PSA - define client name New Feature: SimpleDNS - define primary SOA DNS server Improvement: Core optimization for large number of records Improvement: Ability to search desired zone on import and migration lists Bug Fix: Calculate zones number limit Bug Fix: Calculate number of PTR records Bug Fix: Prevent removing rDNS records along with zone Bug Fix: Import skips zones already existing in DNS Manager For WHMCS database Bug Fix: Nettica - use WSDL if possible Bug Fix: OpenSRS - submodule optimization Bug Fix: OpenSRS - resolved conflict with OpenSRS domain registrar Bug Fix: Rackspace - resolved problem with special characters in TXT records Bug Fix: Tweaks and fixes of submodules: AtomiaDNS, cPanel, cpanelOldApi, DirectAdmin, OpenSRS, SimpleDNS Bug Fix: User interface tweaks Bug Fix: Routing tweaks Find Out More About DNS Manager For WHMCS! Further to this, we have one more immensely exciting announcement to all of you - the next version of DNS Manager For WHMCS will be granted eagerly awaited DNSSEC support! 2. Support Tickets Limiter For WHMCS brings the access to support services under your full control by charging fees for creating tickets in certain departments. Upon the newest update, support credit points application has been further improved, rendering the entire process more pleasant and swift for your and clients' convenience. Changelog - v1.1.0: Improvement: Apply support credit points on renewal of recurring product Bug Fix: Support credit points are not removed upon unsuccessful ticket creation Bug Fix: Process of support credit points application to account was corrected Bug Fix: UI Tweaks Find Out More About Support Tickets Limiter For WHMCS! See what's on the list of latest releases: Time Tracking Center For WHMCS – v1.3.1 SolusVM Extended VPS For WHMCS – v1.5.1 Geolocation Hook For WHMCS – v1.0.2 Rackspace Email Extended For WHMCS – v1.2.3 Coming soon: Quotes Automation For WHMCS – v1.1.0 Product Linker For WHMCS – v1.3.0 Payment Gateway Switcher For WHMCS – v.1.1.0 Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  13. sherwin_flight

    Default ticket filter

    Currently the support tickets are filtered by "awaiting reply" by default. Is there any way to change this default to "All Active Tickets". If it makes a difference, I'm using verion 5.3.14 (Upgrading to 6 in about a month)
  14. WHMCS v6.0.2 Ticket Importing using POP3 Import (Requires IMAP installed on server) */5 * * * * php -q /home/abv/public_html/ebill/crons/pop.php In my CPanel i have only 1 cron job: php -q /home/abv/public_html/ebill/admin/cron.php (Once a day) So my question is, to be able to import emails more frequently that are sent to support departments, should i add new cron job in CPanel using this command > */5 * * * * php -q /home/abv/public_html/ebill/crons/pop.php What does that */5 means ? Every 5min cron ? Is it smart and okey to use 2 cron jobs ?
  15. After the upgrade to v6 all emails regardless of which email address it's sent to go to the first queue. Email are received via pop3 check - so it's whmcs issue Works fine on v5.
  16. Saludos cordiales Soy realmente muy nuevo en esto del WHMCS pero no dudo para nada en preguntar esperando de ustedes lo mejor siempre. Quisiera crear un formulario donde los clientes puedan informar sus pagos de nuevos servicios o servicios que tengan renovacion. Que tengan detalles ya de su cuenta y de sus servicios contratados. Que pueda incluir datos como los siguientes y se llenen con los datos del cliente: Nombre Cliente / Direccion Email Asunto Departamento (al que hacen el reporte) Servicios Relacionados (los servicios de cada cliente listados aqui) Prioridad del Ticket o Solicitud Mensaje (Lo que quieran hacer mencion) Numero de la Factura a cancelar Pais (donde se hace referencia el pago) Pago en referencia a (aqui escoja el servicio a cancelar y si es renovacion o contratacion nueva) Entidad Bancaria Tipo de transaccion (deposito o transferencia) Numero de la transaccion Fecha de la transaccion Monto de la transaccion Adjunto (por si envian la copia del deposito o transferencia) Me gustaria pudieran ayudarme con este particular Muchisimas gracias Exito y Bendiciones
  17. CavalloComm

    Ticket Escalation Cron Jon?

    Question - Since cron jobs have changed to do_something and skip_somthing - what is the proper one for the ticket escalation rule that we run every 15 minutes or so? right now its set to "blahblah/cron.php escalations" Another reason I am asking is because we are using Windows and use WGET to hit the full URL to do these cron jobs, and we would most likely need to know how to do "http://yourdomain.com/whmcs/admin/cron.php?do_something=1" correct? That being the case, I don't see the escalations in the list located here: http://docs.whmcs.com/Crons
  18. Hi Is there any way we can change that ticket reports can be taken from different departments, default it just take ticket report from ALL departments in one bucket, how can i seperate these reports so i can get reports from just one department in the ticket reports ? Ant idea is welcome Thanks a lot
  19. Hi, I was wondering whether anyone have any idea on how to make sure when the client tried to close the ticket, they are required to enter any message? It is a validation for the client that want to close the ticket and will be a reference to us in the future. For the moment, I just manage to modified the viewticket.tpl and put this javascript code for validation : {literal} <script type="text/javascript"> function myFunc(args) { var text2 = $("#replymessage").val(); if (text2) { window.location.replace("{/literal}{$smarty.server.PHP_SELF}{literal}?tid={/literal}{$tid}{literal}&c={/literal}{$c}{literal}&postreply=true&closeticket=true"); } else alert(text + "Please enter reason or solution in the reply message area before closing this ticket!"); } </script> {/literal} <p align="center"><input type="button" value="{$LANG.supportticketsstatuscloseticket}" onclick="myFunc()" class="closeticket" /></p> The issue is that, by using these code above, It closes the ticket but the reply was never sent and never saved in the database. Since there is no hook for "ticketClose", so, I really need to know is there any other solution for this?
×

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated