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Found 17 results

  1. ejmerkel

    Import tickets into WHMCS

    We are currently using Desk.com for our support system. We would like to start using the built in WHMCS support system and was wondering if it would be possible to import the ticket history in Desk.com into WHMCS? Per their support article, https://support.desk.com/customer/en/portal/articles/2926873-how-to-export-your-desk-com-data?b_id=16915 there is an API or you can request a CSV download of all the data. You can get a sample of the CSV data here: http://desk-wow.s3.amazonaws.com/services/full_site_export_sample.zip I would also consider a way to just keeping this data in a some other form that would be searchable or index-able to be able to find old history if importing this data into WHMCS is not feasible. Any ideas on a solution that might fit that option? Thanks in advance! Best regards, Eric
  2. Hello, I would like to change the $ticket_url or $ticket_link outputs in support email template from whmcsurl/viewticket.php?tid=2222&c=Pkjr2jgW to the following format whmcsurl/viewticket/2222-Pkjr2jgW I tried replace {&ticket_link} to {$ticket_link|replace:'.php?tid=':'/'|replace:'&c=':'-'} But that is not works Can any one help me for make that via hook? Thanks
  3. Hello, I want make a new file to call a ticket replies from db and adding featur for showing a single reply only by reply id or reply time for example if called a URL like history.php?tid=844130&c=1uT0TR8y&lastreply=1222 Please advise me how I can do that Thanks in advanced
  4. 1. There are several secret strategies to grow a lifelong client base. Our just rolled out Freshdesk For WHMCS 1.1.0 presents one of them, way more straightforward in its premise than you could have expected. Vamp up your ticket system with our brilliant in its simplicity tool and draw clients like a magnet! Savor the ultra-light new framework powered up by the code rewritten from the ground up. Trace the record of module's actions and API responses in the just added 'Logs' section. Sort out your tickets in the Freshdesk admin panel more handily by letting your clients avail of the newly supported 'Client Services' field. Smooth the flow of information with three additional ticket statuses - 'New', 'Open', and 'Hold'. While exporting a selected group of clients, quickly preview their profile or opened tickets using a hyperlink. If you believe in the principle that it is easier said than done, put all of the above powers to the test and bring your customer service to victory! Learn All About Freshdesk For WHMCS 1.1.0! 2. It was not long ago that we drew the curtain on our New Year contest and the extra poll attached to it. Our heartfelt thanks go to all who put their doubts aside and joined this absorbing competition as well as the voting process. Be sure to expect even more interactive projects such as this one in the future. If you already suspect what is coming next, you are perfectly right – now, without further ado, it is time to reveal the promised winners! Find out who got lucky! Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  5. Hi there, I've been using the WHMCS built-in ticket system for many months, and I import tickets from email, using the POP import method with a cron job. The import process works fine, however the email messages remain on the email server after import. I'm sure that when I first set this up and tested that the email messages were removed once they've been imported, but that no longer seems to be the case. (Can't see anything spefically about it in the docs https://docs.whmcs.com/Email_Piping#POP3_Import_Method) Is this a bug, or has there been a change to this behaviour? I never check the email account by any other means, so this seems like a problem to me as the messages will build up on the server and require manually clearing out. Any input or help appreciated -- thanks!
  6. I've a new installation of 7.2.3. I've setup POP import and the Cron job and all appears to be working well. The Support Ticket Mail Import Log reports "Ticket Imported Successfully" and I can click on the subject there and read the email. I've tested from multiple email addresses sending to multiple "support department" addresses. Problem is, a ticket is never created. Checked all the logs and anything else I can think of, no errors. Am I just missing a setting somewhere?
  7. I had a ticket without about 20 messages in it. I realized that about 60% of those messages were another topic, so I selected them and split them into a new ticket. All went well, except for one thing: The oldest message that moved over to the new ticket (client-message, not admin. Not sure if this is relevant) took on today's date and was moved to the very top of the ticket as if it were the latest reply. I would imagine that it should have maintained its original date and been the last message in the list (since they're sorted newest first). WHMCS Version: 6.3.1
  8. Email addresses which are long, extend beyond the box. I think you might need some word-break css action.
  9. psantos

    pipe vs pop cron

    Dears I am trying to configure Departments through WHMCS. But I need to understand, what is the diference between: - /crons/pipe.php - The Email Piping Forwarding Script and - /crons/pop.php - The Email Piping POP Cron ?? I need to add both of them on cronjobs? Thanks
  10. We got a strange ticket today. We saw the bellow date in header of a ticket! "Posted at 1st January 1970" !!! We have not made any changes to WHMCS recently, also other tickets are showing current date. May be it's a security issue or bug in WHMCS?
  11. Hi, I can't see scroll on screen when I reply a ticket. No scroll bars to do this. Is this a bug? Bless
  12. Hi, I have added a load of custom fields to my "Request a Quote" ticket department. They are working just fine, however, I'd like the custom fields to be displayed as text in the body of the ticket when it is submitted. This would also enable me to see all the custom fields when notification of a new ticket is sent to the admin by email (rather than having to log in to WHMCS, go to the ticket and then click on custom fields - a very clumsy process) While I'm on the subject of quotes, if anyone knows how to automatically open a quote from a ticket submission that would also be very useful!
  13. Hi! For security reasons i like to have my whmcs ticket replies without the response content on the email body. I only place a link to read the response on the web, after customer login. The problem with this is if i add an attachment to my response, it gets on the email. ¿There are any way to avoid sending attachments by email? Thanks Cristian
  14. I've already submitted a ticket to the support but still nothing from them. Everything else seems to be just alright but no tickets are arriving, an error message mentioning piping problem bounces back to the sender's email.
  15. Hi there Is it possible to kind of "split up" ticket response time for individual, i mean, how can i find out if supporter A is on helpdesk duty from 9-6 how long average response time this supporter have on his tickets ? Possible in any way ? Best regards
  16. It would be nice if the tech assigned to a ticket could receive an email every time anyone makes a comment or note on a ticket (the client or other admins). We often will add a comment to a ticket if we have talked to the client or have information that could help out. We then have to remember to email the tech working the ticket that same info - or just say - I added info to your ticket. If this could be a default, or an option in the admin area that would be great. If not, where in the code would I look to make a change to accommodate this? Thank you, -Angelia
  17. Hi, I just received a support ticket through my WHMCS installation which was a BASE64 type of attack or attempted attack. It came from this IP address 182.178.20.153 located in Pakistan which I have totally blocked through CSF, but after receiving email message. I have decoded the Base64 and below is the resulting code. I am running the latest version of WHMCS 5.2.5 on Centos 6.4 with WHM 11.38.1 and I had followed the instructions for securing WHMCS when doing the install by moving certain files out of the public directory, changing admin folder, etc. Is this a new attack that might compromise my WHMCS installation or data? or is version 5.2.5 already capable of blocking this attempt (I hope)? Here's the code: - Removed -
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