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Troubleshooting Issues

Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

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  1. Hotfixes   (25331 visits to this link)

    From time to time we make Hotfixes for specific WHMCS releases. You'll find them in here

6479 topics in this forum

  1. API GetTickets doesn't get some of the tickets

    By Emojo,
    • 1 reply
    • 581 views

  2. stuck "Verifying your domain selection..." when choosing "I will use my existing domain and update my nameservers"

    By jessewsn,
    • 5 replies
    • 3.7k views

  3. tld prices return blank

    By aknight,   
    • 10 replies
    • 2k views

  4. Register Domain = "Searching..."

    By Bertie,
    • 1 reply
    • 722 views

  5. White Page after Adding Domain

    By Bertie,
    • 4 replies
    • 596 views

  6. blank page after upgrade to 7.5.0

    By bedet,
    • 2 replies
    • 739 views

  7. Error code: 1014. Error message - Plesk integration

    By Prachi,
    • 1 reply
    • 1.1k views

  8. My clients can't login

    By Bridgett,   
    • 12 replies
    • 9k views

  9. Product Next Due Date not updated after invoice creations

    By mpw,
    • 0 replies
    • 510 views

  10. All products after add to card broken after update

    By battles,   
    • 2 replies
    • 1.7k views

  11. support tickets issue for 25+ tickets

    By Ian Hitt,
    • 3 replies
    • 561 views

  12. Domain renewals page: Uncaught TypeError: WHMCS.utils.getRouteUrl is not a function at recalculateRenewalTotals

    By glenn,
    • 3 replies
    • 1.5k views

  13. htaccess code killing domain searches

    By Daskew78,
    • 3 replies
    • 820 views

  14. getting error on whmcs domain Availability

    By Alucard2008,
    • 10 replies
    • 2.7k views

  15. whmcsBaseUrl is not defined

    By Kirill,
    • 6 replies
    • 2.2k views

  16. Bank Account Text Fields Not Showing In Checkout Page

    By Bishal,
    • 5 replies
    • 728 views

  17. Prepared statement needs to be re-prepared

    By andrei1989,
    • 0 replies
    • 654 views

  18. Check WHMCS version without logging into admin

    By sanfran1,
    • 2 replies
    • 2.3k views

  19. upgraded our system to 7.5 version exception 'Whoops\Exception\ErrorException' with message 'Cannot redeclare loadgatewaymodule()' in :0

    By noufel,
    • 4 replies
    • 3.2k views

  20. Password with a strength rating of 95 or higher.

    By skins,
    • 4 replies
    • 738 views

  21. Parmeter missing username

    By johnnybgoodwin,   
    • 15 replies
    • 4.1k views

  22. ERROR: INVALID BILLING CYCLE

    By Dexterity Logics,
    • 1 reply
    • 857 views

  23. Can't login on mobile

    By BLHosting,
    • 2 replies
    • 598 views

  24. Order Summary - Tax rule error

    By johnmg007,
    • 1 reply
    • 897 views

  25. Warnings in Admin Section.

    By MartinPorter,
    • 1 reply
    • 518 views
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