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WHMCS Peter

WHMCS Staff
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About WHMCS Peter

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  1. Product accept

    Hi @zirohost, To troubleshoot this effectively, I'd recommend enabling the Module Log in Utilities >> Logs >> Module Log. Once you've done this, try to accept the order again. Although the error should occur again, the module log will now record details of the error so that you can rectify the issue. The most common issue is a "Permission Denied" issue. This indicates that the user that WHMCS uses in Setup >> Products/Services >> Servers does not have the correct permissions to perform the task required. In this case, createacct If you still have issues after doing this, post the output of the Module Log here (Redacting any sensitive information) and we'll be able to assist in rectifying this for you.
  2. Hi @swopty, I'm glad this was resolved for you. If you're happy to provide the ticket ID, I'd be happy to check and with your permission, provide the resolution so that others on the boards can see this in the future.
  3. Hi @swopty, This issue is likely one that we'd need to look closely in to. Could you open a support ticket with us, providing WHMCS Admin Area and FTP access details (To the ticket) and we'll be happy to troubleshoot this for you. Best Regards, Peter Technical Analyst I
  4. User Self-Refund button

    Hi @frazras, Usually, I'd recommend the API for a task like this. However, the functionality you're looking for here is not something that is currently offered by WHMCS. I can see how an API function to process refunds could be useful and I've found a similar request that's already been submitted to our feature request tracker. I would suggest you add your vote and any additional thoughts & comments you have to that request. Ideas with the most votes and activity do get reviewed by our team. https://requests.whmcs.com/topic/api-action-to-refund-a-payment-transaction-on-a-paid-invoice
  5. Please help

    Hi, Please make sure that when you do this, you are copying the "six" folder in /templates to a new folder name of your choice. This is because as WHMCS updates in the future, the "Six" directory will be overwritten and you will lose any changes. Any custom templates remain untouched.
  6. Hi @anhtuan, This error is caused when WHMCS is generating PDF invoices to send to clients. The issue occurs due to the way the PNG image was encoded. More information, and some good ways of fixing this can be found over on StackOverflow, here: https://stackoverflow.com/questions/22745076/libpng-warning-iccp-known-incorrect-srgb-profile I hope this helps!
  7. Hi @CalProz.com, This process is really easy. Simply move all of your files, edit configuration.php to reflect any changes to custom paths or database details and then follow these instructions to reissue your license for the new location: https://docs.whmcs.com/Licensing#Moving_WHMCS Once you've done that, log in to your new location, head to Setup >> General Settings and update your WHMCS System URL. Save the changes and you're good to go! If you run in to any problems, come back and we'll be happy to help.
  8. Huge amount of fake accounts

    Hi @JYLee, We haven't had reports of this from anyone else. Are all your template files up to date? As of 7.5, we required template updates to allow the use of Stripe due to code changes. If you're sure your templates are up to date, could you submit a support ticket, providing login details to WHMCS and FTP so that we can look in to this for you? Best Regards, Peter Bishop Technical Analyst
  9. Huge amount of fake accounts

    Hi, What is the exact error messages you are recieving?
  10. Hi @sonuyos, I believe you would be able to achieve using the ClientLogin and ClientLoginShare hook points. If you take a look at ClientLoginShare, it will send the data back on a failed login attempt. The example shows how it could be used to automatically register an account for this non-existent user however, you could also use this to log information about a login request. EDIT: I forgot the link for you! See here: https://developers.whmcs.com/hooks-reference/authentication/#clientlogin I hope this helps. Best Regards, Peter Technical Analyst
  11. cPanel Connection Trouble

    Hi @Snownode, I'd like to invite you to open a support ticket with us for this so that we can perform some troubleshooting steps for you. To quickly open a support ticket, you can click here. Please make sure to submit your access details securely within the ticket so that we can access your installation and if possible, provide access to your filesystem so that we may also investigate your PHP Error Logs. Best regards, Peter Bishop Technical Analyst
  12. customer dont see all invoices

    Hi @Xantron, I'd like to invite you to open a support ticket with us for this so that we can perform some troubleshooting steps for you. To quickly open a support ticket, you can click here. Please make sure to submit your access details securely within the ticket so that we can access your installation and if possible, provide access to your filesystem so that we may also investigate your PHP Error Logs. Best regards, Peter Bishop Technical Analyst
  13. Huge amount of fake accounts

    Hi, We have noticed that this has become more frequent as of recent. In response, we have compiled a troubleshooting article explaining what may help in blocking spam orders. The link for this is: http://help.whmcs.com/m/troubleshooting/l/878335-blocking-spam-orders Hopefully, this should help mitigate the issue. This guide naturally does not guarantee to block 100% of spam orders and if you're still having problems, I'd recommend consulting a security expert who may be able to advise of more ways of securing your servers. Rest assured, WHMCS is safe and secure. I hope this helps. Best regards, Peter Technical Analyst
  14. Welcome to WHMCS.Community WHMCS Peter! We're glad you're here please take some time to familiarise yourself with the Community Rules & Guidelines and take a moment to introduce yourself to other WHMCS.Community members in the Introduce Yourself Board.

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