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About agentblack

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  1. agentblack

    Does the Android app work?

    You get used to it after a while.. Take a look at the feature request section. https://requests.whmcs.com/ some stuff has been in there as long as this request and nothing. Eventually you just stop asking and hope they don't break the product with each update.
  2. Thanks everyone for the comments. Evolve, no we aren't however we found the zombie module that was the cause of the issue. We were using ticket secure data module in the past but opted to discontinue its usage for operational reasons. We thought we had removed all of the files from the system however we found that it hadn't been completely removed. It took two days and a thread on WHT before we were finally able to get pointed in the right direction.
  3. Hoping for faster support here since main ticketing support is taking forever. Prior to upgrading to 7.9, we were able to run feedback score reports and be able to see our open support tickets, however since the 7.9 upgrade, we now get 0 /var/www/html/vendor/illuminate/database/Connection.php(333): PDO->prepare('select count(*)...') 1 /var/www/html/vendor/illuminate/database/Connection.php(706): Illuminate\Database\Connection->Illuminate\Database{closure}(Object(Illuminate\Database\MySqlConnection), 'select count(*)...', Array) 2 /var/www/html/vendor/illuminate/database/Connection.php(669): Illuminate\Database\Connection->runQueryCallback('select count(*)...', Array, Object(Closure)) 3 /var/www/html/vendor/illuminate/database/Connection.php(342): Illuminate\Database\Connection->run('select count(*)...', Array, Object(Closure)) 4 /var/www/html/vendor/illuminate/database/Query/Builder.php(1583): Illuminate\Database\Connection->select('select count(*)...', Array, true) 5 /var/www/html/vendor/illuminate/database/Query/Builder.php(1569): Illuminate\Database\Query\Builder->runSelect() 6 /var/www/html/vendor/illuminate/database/Query/Builder.php(1974): Illuminate\Database\Query\Builder->get(Array) 7 /var/www/html/vendor/illuminate/database/Query/Builder.php(1894): Illuminate\Database\Query\Builder->aggregate('count', Array) 8 /var/www/html/modules/addons/ticketsd/hooks.php(0): Illuminate\Database\Query\Builder->count() 9 /var/www/html/includes/hookfunctions.php(0): WHMCS\Utility\SafeInclude::{closure}(Array) 10 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Admin.php(0): run_hook('AdminAreaPage', Array) 11 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Admin.php(0): WHMCS\Admin->output() 12 /var/www/html/portal/supporttickets.php(0): WHMCS\Admin->display() 13 Next Illuminate\Database\QueryException: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'whmcs.mod_ticketsd' doesn't exist (SQL: select count(*) as aggregate from mod_ticketsd where usertype = client and tid = 960 and depid = 1) in /var/www/html/vendor/illuminate/database/Connection.php:713 Stack trace: 0 /var/www/html/vendor/illuminate/database/Connection.php(669): Illuminate\Database\Connection->runQueryCallback('select count(*)...', Array, Object(Closure)) 1 /var/www/html/vendor/illuminate/database/Connection.php(342): Illuminate\Database\Connection->run('select count(*)...', Array, Object(Closure)) 2 /var/www/html/vendor/illuminate/database/Query/Builder.php(1583): Illuminate\Database\Connection->select('select count(*)...', Array, true) 3 /var/www/html/vendor/illuminate/database/Query/Builder.php(1569): Illuminate\Database\Query\Builder->runSelect() 4 /var/www/html/vendor/illuminate/database/Query/Builder.php(1974): Illuminate\Database\Query\Builder->get(Array) 5 /var/www/html/vendor/illuminate/database/Query/Builder.php(1894): Illuminate\Database\Query\Builder->aggregate('count', Array) 6 /var/www/html/modules/addons/ticketsd/hooks.php(0): Illuminate\Database\Query\Builder->count() 7 /var/www/html/includes/hookfunctions.php(0): WHMCS\Utility\SafeInclude::{closure}(Array) 8 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Admin.php(0): run_hook('AdminAreaPage', Array) 9 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Admin.php(0): WHMCS\Admin->output() 10 /var/www/html/portal/supporttickets.php(0): WHMCS\Admin->display() Ticket support is trying to tell us that this is a third party modification and that the 7.9 update doesn't bother those, however we downloaded 7.8.3 from WHMCS site and wouldn't ya know, /vendor/illuminate/ is included with that download. So this isn't a third party mod that we installed however WHMCS is saying it is. In checking our database backup done before the upgrade. I have also gone back to early December and November database backups and this table doesn't exist there either. Anyone have ideas? Thanks.
  4. agentblack

    Addon for collecting sensitive information

    @HardSoftCode thank you for providing that clarification. Tried reaching out to you guys on twitter and through your website but received no responses. Additionally your website created an error upon submission of a contact us form. Knowing this information, we will proceed. Thank you!
  5. agentblack

    Addon for collecting sensitive information

    We'd love to use that module but they still have not updated it to 7.5 yet. They keep doing everything else BUT that module.
  6. agentblack

    Who would you hire for your business today?

    A sales/support agent who has a mastery of both disciplines that wants to get in with a smaller company and help it grow.
  7. agentblack

    Duplicate product add on's easily

    wsa, are you still interested in bidding on this project? Our ticket with you has gone unanswered for sometime now. Please let us know how you wish to proceed. Thanks.
  8. agentblack

    Duplicate product add on's easily

    That would be a negative on that one too. I've tried both in Chrome and IE.
  9. agentblack

    Duplicate product add on's easily

    I'd be happy to contact you however your link throws an error saying too many redirects.
  10. Since WHMCS can't seem to get this figured out, we are forced to resort to outsourcing this. We need to have WHMCS extended to include some basic functionality as described below. We'd like to see quotes from an experienced dev before proceeding with this work. The functionality is rather basic and should be straight forward. We would like to be able to replicate a product add on while you're working within a group. For example, the most common add on is additional hard drives. Generally we offer the same hard drives no matter if you choose one or 92. As you can imagine, typing all of this 92 times is rather annoying and our time could be better spent doing something else. The basic functionality would allow us to replicate any add on within that product. So to hopefully clarify, you have server A. When you add a configurable options grouping for Server A, you create Ram, IP, OS, HDD1, etc. Let's say Server A comes with up to 4 HDD's. We want to be able to create the first HDD grouping, then return to the configurable options menu, click a checkbox next to the HDD group, then click Replicate/Duplicate and have it create a second or third or fourth grouping of those same options. If additional clarification is needed, please get in touch. It's rather sad that WHMCS can't make this basic functionality a part of the software, but here we are. Thanks.
  11. agentblack

    More than 100% increase in fee?

    I'd have to echo Brother John's comments. The increase in support without adding truly beneficial things like being able to copy a product add on when you are adding multiple HDD's to a product is unwarranted and a slight money grab. Heck, I still can not get your auto update feature to even work on our network but yet I have to pay to support this broken functionality. If we don't start seeing some movement on adding some basic functionality to the system, we are going to have to have a serious conversation about abandoning WHMCS a second time. We left the first time due to broken PDF invoices that went unresolved for several revisions.
  12. Pleased to report that this also resolved the one of the ongoing issues we have experienced with PHP7. Thanks for the link.
  13. To answer some of your questions, Working well: the forum works? Be improved: Better documentation, better technical support answers other than generic "not our problem", PHP7 support (seriously, why doesn't this product even support this yet?!), better support response times, more WHMCS staff around to assist on the forums. See more of: Product specific: More documentation especially around common/uncommon errors (user shouldn't have to search for hours to find a resolution to an error that may have already been answered before), support for the latest PHP versions (why are you still running outdated versions?) Forum specific: more whmcs staff, especially devs that can answer technical questions without attitude or generic "its your setup/not our problem" We were a previous client of WHMCS, left for a competitor's product, however we returned when the competitor's product couldn't keep up with the demands we were placing on it. We left WHMCS because of the poor support, lack of documentation, and frankly the terrible customer service. Since we have returned, I'm sad to say I don't believe things have gotten much better around here. The closer integration with cPanel has been beneficial but technical support answers to tickets are marginal at best and frankly, rarely solve issues the client is having. To be honest, it feels like WHMCS is dying a slow, painful death. Lousy customer service, high prices, terrible technical support are all hallmarks of a dying company. I hope ChrisD that you honestly believe in improving the WHMCS community and providing customers with better support and connections to the WHMCS team as this has been something that has been lacking in the nearly 10 years we have been in business.
  14. agentblack

    php7 problem

    We are running into the same issues. We upgraded to PHP7 and the server started having issues when we attempted to add new products. A review of the logs shows that the following modules have not/are not/were not/did not get upgraded in 7.1: Enomtruste plesk8 plesk9 plesk10 pleskreseller fluidvm Once we purged all of those modules (we dont use them anyways so its ok), our installation started working again. Shame on whmcs for suggesting upgraded to php7 without ensuring their product is ready for the new version.

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