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About Me

Found 16 results

  1. Hi, I'm using SMTP. My WHMCS sent me notification mail. I open the original mail and discover that the message ID always contaion @localhost instead of my domain name. It showing something like that, Message ID <fkfasdfwerkasjdfiasdfkjadfiasdfaef@localhost> But it should be like, Message ID <fkfasdfwerkasjdfiasdfkjadfiasdfaef@domain.com> When I sent email manually from WHMCS it showing the domain name on the message ID. New client also get my WHMCS mail on spam folder for the first time. But if they mark my mail report not spam it's goes to inbox. I have a fewer clients and my WHMCS sent few email. I have valid SPF, DKIM, DMARC records. My server IP isn't blacklisted. I search everywhere but I didn't find the solution for this. Is there any one can help me?
  2. Hello, I would like to use https://www.stopforumspam.com/usage to block spammers, current reCaptcha does not seem to be effective for contact form SPAM tickets. So any idea how to implement it, for example to WHMCS 6.x? v6 hcaptcha module? My other idea was firewall and mod security. But that is just a theory.
  3. Hello, I recently got hit by tons of spam tickets. For some reason I have gotten hit with tons of spam. I am wondering what other users are doing to combat this issue? Seems like a losing battle by just adding the email sender to the block list and seems like you can't win by just adding the phrases they use in an email to create the ticket. I am referring to the ticket system.
  4. An unfortunate trait of the internet is spam and automated bots disseminating that spam. As a business operator on the internet, you may also receive orders submitted in bulk by automated bots. There can be situations where you need to delete lots of clients with the same first name. This small script leverages the local API to cleanly delete all clients who match the specified term. This script is provided as-is, without warranty, and in the understanding for the potential to permanently and irreversibly delete data. Before running this script, please make a database backup: <?php /** * Delete spam clients where the firstname contains 5666Q.COM * using advanced database interaction and the DeleteClient API * * @link https://developers.whmcs.com/advanced/db-interaction/ * @link https://developers.whmcs.com/api-reference/deleteclient/ * * @author WHMCS Limited <development@whmcs.com> * @copyright Copyright (c) WHMCS Limited 2005-2018 * @license https://www.whmcs.com/eula/ WHMCS Eula */ require 'init.php'; use WHMCS\Database\Capsule; // Replace ADMIN_USERNAME with your admin username $adminUsername = 'ADMIN_USERNAME'; echo '<pre>'; // Loop through all clients where firstname contains 5666Q.COM foreach (Capsule::table('tblclients')->where('firstname', 'like', '%5666Q.COM%')->get() as $client) { // Delete the client with DeleteClient API $results = localAPI('DeleteClient', ['clientid' => $client->id], $adminUsername); // Check for errors if ($results['result'] == 'success') { echo "Deleted Client ID: " . $client->id; } else { echo "Error deleting Client ID: " . $client->id; } } echo '</pre>'; Begin by entering your adminstrator's username on line 19: $adminUsername = 'ADMIN_USERNAME'; Upload the script to your WHMCS directory, and visit in your browser. The script will search through all the clients matching the criteria specified in this line: 'firstname', 'like', '%5666Q.COM%' It will then properly and permanently delete matching clients and associated records. The last step is to show which clients are deleted, and if a problem was occurred. The file should then be deleted from your server. At the time of writing this post, this script was tested on the latest stable release of WHMCS 7.5.1 and should work with any that fall under Active Support as per the LTS schedule here: https://docs.whmcs.com/Long_Term_Support#WHMCS_Version_.26_LTS_Schedule If you have any feedback, questions, or concerns that I did not cover in this post, please feel free to reach out! delete_spam_clients.php
  5. Might you know of any sneaky ways, or creative things I can do to stop this? Can you please tell me how to prevent, block and disable any non-English letters? Specifically, I think it would be great to prevent letters from the Cyrillic script (Russian Alphabet). Literally, every spam ticket I get is from Mother Russia. I know there is form captcha, but I don't want to use any services related to google or even the baked in WHMCS. The less steps a visitor has to do to get support the better. Thanks for your time, https://en.wikipedia.org/wiki/Russian_alphabet https://docs.whmcs.com/Spam_Control don't see anything here don't see anything for search query: site:whmcs.community block russian letters still doing R&D for search operator: bootstrap 3 input field validation block russian letters
  6. Hi, So I have just signed up with crisp. My business email address is info@bluesteam.net. Crisp asks for an email address when signing up and sends you the chat transcripts after the conversation is complete. The problem is that Crisp sends these transcripts from some-random-sequence@bluesteam.on.crisp.email Now I have piping enabled for info@bluesteam.net for my General Queries Department so I keep getting the transcript opening tickets on the support system. NOW I have to go and delete every support ticket that gets opened because blacklisting each email address is pointless because the sequence will always change and never be the same so its useles to blacklist it. I want to add a wildcard in the Spam Control System *@bluesteam.on.crisp.email so that NO transcripts can open a ticket but lo and behold, there is no such thing as a wildcard on the Spam Control. How can this be? It's such a simple feature that should be enabled with every spam control system. Has anyone got a solution to this? Thanks Brett
  7. 1. I have been trying to add Promotions/Coupons to the spamexperts products in market connect, linked to our various hosting packages. I have done the setup in creating a promotion and no matter what I try I get the following: The promotion code you entered has been applied to your cart but no items qualify for the discount yet - please check the promotion terms 2. Please let me know if this is a whmcs problem or market connect and also what to do to fix it. 3. I have also noticed that when you put in the monthly, quarterly, and annual prices on the spamexperts products you only get the monthly price on checking out, even if you have selected yearly for the hosting plan.
  8. Hello, in WHMCS 6.3 in last days i started receiving significantly higher amount of SPAM support tickets than before. (bot spam not real people) So i tried to switch "Captcha Type" from "Default (5 Character Verification Code)" to "reCAPTCHA (Google's reCAPTCHA system)" I seen i already had prefilled public and private key there and i verified it is correct/same with keys in my google account where i added my site already. But when i open contact form as a non logged in user in Firefox and Tor browser, it does not show up the recaptcha, it shows only: When submitting, it says "The characters you entered didn't match the image shown. Please try again." Is there any work around/hack (by editting some files) so i can prevent support ticket SPAM? The default WHMCS 5 chars. captcha show up, but SPAM bots started going over it. In recaptcha account, server side integration URL is: https://www.google.com/recaptcha/api/siteverify <script src='https://www.google.com/recaptcha/api.js'></script> <div class="g-recaptcha" data-sitekey="PubKeyHere"></div> I see my recaptcha is "v2" type\ Update: The cause of this issue was Content-Security-Policy in .htaccess file that denied google domain.
  9. Really guys? WHCMS is no longer relative cheap but after many years of building and improving unable to do anything about the spam via pre-sales contact form? The support spam filter don't seems to have any effect on the pre-sales contact form. I don't even know 2% as much as your guys, but when I redirected my own contact form from main site to whmcs contact, I immediately started to get spam and seems unable to stop it. (and the form is encoded remember) (and rechapta is enabled) (I suspect that there is a script that bypass whmcs rechapta because my own form have a custom one and not really much more than normal to prevent spam and most spam comes from Russia)
  10. Hi everyone. So I have a major issue with getting in average 5 registrations every day by spam bots. Here is a screenshot from today: These 5 new clients are from bots registering in my site and I can't seem to prevent it. I have added recaptcha to the register page, and even so, they are still registering and appear as ACTIVE. Can someone PLEASE help me? It's not right to get countless of registrations by bots. How can I prevent it? Thanks for your help.
  11. Checking my "System Activity Log" I am seeing several errors after updating to WHMCS 7.2.1 The error is: "Smarty Error: Unable to load template file '/home/server/public_html/clientes/templates/theme7/store/spamexperts/index.tpl'" Here a screenshot: https://gyazo.com/fbcf9d7bebd912987b377b7a6b219a75 Also I am seeing a new menu called "store". Ther problem is that there is a submenu called "E-mail Services" that shows a blank page. Screenshot: https://gyazo.com/0810333f416607033290c64dea6bba2b I am not sure if that blank page could be related to a king of promotion or landing page by Spam Experts I just activated from Marketconnect. I would like either one to make it work or remove it from that menu. Also, because my customers are mostly from countries who speak Spanish. I would like to find the a way to translate that word from "Store" to "Tienda".
  12. Hi, last few days we do get xxx spam tickets in our WHMCS backend. Here is a spam ticket example: any explanations from WHMCS? Thanks - - - Updated - - - ticket import log shows: - - - Updated - - - This doesn't happen before... Before latest upgrade to 7.0.2 or long time ago with older versions of whmcs. What's going on???
  13. Hello, When I receive a copy of an invoice email that I send out to a client, Gmail has this warning: "This message may not have been sent by: se**********s@gmail.com Learn more Report phishing" Why am I seeing this message? Do my clients see this message? How do I stop that from happening? Thanks. Jason
  14. Hi all, I think it's time to solve once and for all the problem with the ticket system and email templates - regarding the main contact / master account holder receiving all the emails - even the ones regarding a ticket that was opened by a sub account or a contact person from his organization. The current state creates an overburden on the "master account holder" and causes misunderstandings who opens the ticket and so on (not to mentioned the spam to unnecessary participants). Please follow this scenario: - We have a company (let's name her "Macrosoft Ltd"). - We have in our WHMCS 4 contacts: 1. The master account holder - let's say his name is Tom Cruise and his rule is purchasing manager. 2. The support manager - Matt LeBlanc. 3. The sales manager - John Oliver. 4. The CEO - Elizabeth Tudor Problem #1: - When Matt opens a ticket he get an automated mail stating: Tom Cruise (Macrosoft Ltd), Thank you for contacting our support team. A support ticket has now been opened for your request and you will be notified by email when a response is made. - Please note that the ticket was opened by Matt LeBlanc - not by Tom Cruise!! Matt ask himself - WTF... I opened this ticket not Tom... - The same mail is sent also to the "master account holder" - Tom Cruise. Tom ask himself - WTF... I don't recall opening any ticket lately.... Problem #2: - In our WHMCS we see under the submitter field - Tom Cruise (Macrosoft Ltd) (although the ticket was opened by Matt LeBlanc) - only when looking inside the ticket we can see that is was submitted by "Matt LeBlanc (Macrosoft Ltd) Contact" Problem #3: - Any reply we make to Matt LeBlanc's ticket is also sent to Tom Cruise Tom ask himself - WTF... why do I keep getting this mails? (now take under consideration that Tom gets such an emails for all the tickets opened by Matt, John and Elizabeth - it can accumulate to lots of mails that's spams Tom mailbox!!!) Problem #4: - Let's say we want to sent a new quote to Elizabeth Tudor the CEO of Macrosoft Ltd Again the quote is sent to Tom (and any other contact that have the relevant Email Notifications setting) and to Elizabeth. and again - the name in the mail and on the quote is Tom and not Elizabeth!! Actually any email template that have the {$client_name} merge fields will be of Tom regardless who is the relevant contact that should receive such a mail / notification / quote etc. To sum it all up - there is a huge mix-up and confusion while using the Clients Information / master account holder information/ {$client_name}merge fields not to mentioned the amount of spam received to the email address registered under the Clients Information / master account holder. This is something relevant to any customer with more then one contact - so I'm sure that lots of WHMCS users face the same problem. If those problems weren't enough let's have few more: Problem #5 - Sometimes John Oliver sends a mail to Matt LeBlanc and add us in this mail in CC. A new ticket is opened with John Oliver set as the relevant contact. - Like stated before - Tom get's the email (and his name in the mail) - There is no way for us to see we are not the ones this mail is sent to (we are only in CC on the original mail). - If we reply to this ticket - only John (and Tom) will get the answer - nothing will be sent to Matt (unless we manually add his mail to the CC of the ticket - but there is no indication for us to do so). To sum it all up, I can't see the logic or advantages in the current situation - It create lots of problems and spam in any company that have more then one contact. I think that creating a clear and strict use of the relevant contact across WHMCS ticket, email templates and any other part of WHMCS - is mandatory. Every act we do should be related to a specific contact and only him. In the Feature requests system I found several relevant request: 12 votes - Client Contact Ticket Management https://requests.whmcs.com/responses/client-contact-ticket-management 7 votes - Disable Email to the main account e-mail https://requests.whmcs.com/responses/disable-email-to-the-main-account-e-mail 4 votes - Support ticket notifications - limit to contact participating https://requests.whmcs.com/responses/support-ticket-notifications-limit-to-contact-participating 4 votes - Improve email personalisation https://requests.whmcs.com/responses/improve-email-personalisation Total of 27 votes regarding the problem with the contact management. I think that WHMCS team should read this post and see the problems stated here and find a solution A.S.A.P But If from some strange reason it's not obvious this issue should be fixed - please please please add your votes. Thanks! Ram Thanks, Ram
  15. Hi All got these 2 spam emails today below is the header of the emails ( i have removed my emails and server hostname) Return-path: <postman@livemailservice.com> Envelope-to: *************** Delivery-date: Sat, 06 Feb 2016 05:52:45 +0000 Received: from t-smtp3.livemailservice.com ([]:52428) by *************** with esmtp (Exim 4.86) (envelope-from <postman@livemailservice.com>) id 1aRvnT-0008SE-Kv for ***************; Sat, 06 Feb 2016 05:52:45 +0000 Date: Sat, 6 Feb 2016 05:51:58 +0000 (GMT) From: WHMCS Domains <domains@whmcs.com> To: *************** Subject: Urgent: Your refund request for USD 17.43 has been cancelled MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit X-Spam-Status: No, score=0.6 X-Spam-Score: 6 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "***************", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Cancel Refund Request WHMCS Domains Your refund request has been cancelled We have processed cancellation of your refund request and the amount has been credited back to your account. For your record, here are the details: [...] Content analysis details: (0.6 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See [url]http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block[/url] for more information. [uRIs: resellerclub.com] -0.0 RCVD_IN_MSPIKE_H4 RBL: Very Good reputation (+4) [ listed in wl.mailspike.net] 0.6 URG_BIZ BODY: Contains urgent matter 0.0 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record -0.3 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0031] 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 1.6 MISSING_MID Missing Message-Id: header -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO
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