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Found 20 results

  1. So we recently tried to activate Stripe running 7.8.2 and got the error below. We then updated WHMCS to 7.8.3 from 7.8.2 and are still seeing this error; We are not using custom templates for the clients (we're using the default Supreme Comparison template) but we're using Lara for the Admin panel, I don't think we should be seeing this error as all the template files were updated on 9/3 when we upgraded to 7.8.1. I saw that there were quite a few people experiencing this error in the past but almost all of them were related to template changes they made which is not the case for our install. Anyone have a suggestion on where to start troubleshooting this issue?
  2. Hello, I am trying to upgrade from 7.7.1 to 7.8.3 and I keep on getting this error. I have checked the file permissions and even provisionally tried setting them to 777 but I still get this error. Not quite sure what to try now... If anyone could advise what I should try next? Thank you in advance. Update Failed An error occurred that prevented the update from completing successfully. Insufficient File Permissions (Help Documentation) Error: Could not delete /var/www/html/billing/vendor/whmcs/whmcs:
  3. I updated to the latest version today and I find a new bug. In the Language Files are links for example: The link really shows up to https://mydomain/submitticket.php and not corretly to https://mydomain/whmcs/submitticket.php. I have try with <a href=\"{$WEB_ROOT}/submitticket.php\"> but no luck. If I try: <a href=\"whmcs/submitticket.php\"> it makes https://mydomain/whmcs/whmcs/submitticket.php I hope you understand the problem 🙂
  4. Seeing that the order of the products will be a bit random, on the Upgrade Package/Products page ( upgrade.php ). Anyone who knows how to change the order of the products?
  5. I am new to WHMCS and so I am not sure I have the same problem via installation, but I am having the Blank Screen when I try to place/complete an order to for domain names. I am using OpenSRS' Domain Pro module to connect to OpenSRS. When I try to add OpenSRSPro or complete and order it just hangs and I am told this blank screen is a PHP issue. I am wondering if deleting the above php files will help me or if the above advice is only good for the upgrade mentioned above. I tried to turn on error reporting and reproduce the error so I can get a better idea what the error is, but it still is going to blank screen. I am not getting any error reporting in the module either. I am not sure what else to check. Any tips would be appreciated.
  6. I just did the upgrade from 7.4.2 to 7.5 on a system running PHP 7.0 and Ioncube Loader 10.1.0-22.17. I did have to upgrade Ioncube Loader prior to running the automatic upgrade, because I was using an older version. The upgrade said it completed successfully, and there were no error messages; however, now when I try to log on to WHMCS, I get a white screen with only this: Starting Loaded English Language File Loaded Other Language Files and then nothing. There are no error messages in the error logs, and no errors in the file where WHMCS is installed. Naturally, since I get nothing when I log in, I can't go into Setup -> General -> Other, and tick the box to display errors. I've tried clearing my cache, closed my browser completely and restarted, but all I can do is log in and then get the same screen. I used phpMyAdmin to go into tblconfiguration and set DisplayErrors to 1, but I don't get any error output on the page. I've gone through the list of articles on the troubleshooting page, and none seem to apply.
  7. Hi, i have seen a problem with VAT calculation in whmcs 7.4.1 version. As reported in image below, VATon 22% for this invoice need to be 3.54€ and not 3.53€ as reported becasue 16.07 x 22% = 3,5354 so ~ 3.54€ is correct as previous whmcs version. This kind of problem wasn't with last whmcs version 7.2.x . Is it a bug? How is possible to solve it? Thank you. Regards
  8. Hi, I have been using this SMTP for a quite long time but suddenly it stopped working after I upgraded to the latest version, 7.3 I suppose. What I did: 1- Resting the SMTP password 2- Changing the SMTP server 3- Changing the port None of above worked. So I re-uploaded the WHMCS files and disabled addons, not fixed. I followed the steps for SMTP troubleshooting, but did not help at all. I also checked the firewall both at my website server and at the SMTP host, there is no problem with them. I opened a ticket 8 hours ego and still no reply.
  9. Hi, I just upgraded to 7.3.0 and have two issues I noticed right away. 1. When I try to insert a FAQ into a support ticket. The pop up screen just redirects to the home page when I click on a category link. 2. On my FAQ page there is double space for each category box on the right. You can see them to the right https://webhost.pro/knowledgebase.php They seems to be double the proper height.
  10. Hello I tried to upgrade my existing WHMCS 6.3.2 to 7.0.1, but since then site home page (index.php) is not loading. But if I access any other page, they are loading fine. Even the pages which use my template are loading without any issues. I enabled error reporting and it does not show any fatal errors. Only some warnings and notices are shown, which I don't think is a cause for home not being loaded. Admin area and client area are working well. Can anyone please recommend any solution to figure it out? My current server configuration is as follows: PHP 5.6.27 (cli) Zend Engine v2.6.0 with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v6.0.6 mysql Ver 14.14 Distrib 5.6.34 Thanks & Regards Sujith
  11. This week we prepared for you two major updates that will extend the possibilities of your Advanced Billing For WHMCS and Proxmox Cloud For WHMCS modules. a) Let's start with Product Auto Upgrade For WHMCS 2.0 which is now compatible with the latest Advanced Billing For WHMCS 3.1.3 (released today)! With its help you will be able to automatically upgrade/downgrade the products of your clients together with configurable options according to the actual resource usage, plus charge your customers accordingly. Learn More About New Product Auto Upgrade For WHMCS 2.0! b) The second update introduces support for two more load balancers and creating server clones from templates with Proxmox Cloud Autoscaling For WHMCS 1.1.0! Find Out More About New Proxmox Cloud Autoscaling 1.1.0! See what's on the list of latest releases: Advanced Billing For WHMCS – v3.1.3 Account Synchronization For WHMCS – v1.5.5 Payment Gateway Charges For WHMC – v1.6.2 Premium Support Tickets For WHMCS – v1.1.1 CRM For WHMCS – v2.3.1 GoDaddy Domain Registrar For WHMCS – v3.0.1 SMS Center For WHMCS – v2.0.4 Coming soon: Report Generator For WHMCS - v3.0 SolusVM Extended VPS & Cloud For WHMCS - v1.6.0 Rackspace Public Cloud For WHMCS 1.3.0 Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  12. Hello, I upgraded my WHMCS from 5.3.14 to version 6.2. I followed instructions from WHMCS video tutorial, but when installation was finished, installation folder deleted, I got this fatal error "Fatal error: Class 'PDO' not found in /home/.../public_html/whmcs/vendor/illuminate/database/Illuminate/Database/Capsule/Manager.php on line 73". I checked with phpinfo(), PDO is enabled. Is this problem related to some error during WHMCS upgrading process or with PHP settings. I'm not sure about the error because this is first time to make upgrade of WHMCS. Thanks in advance.
  13. Does the quota increase typically upgrade immediately? How do I offer "upgrade" disk space for shared hosting client? Is it better to offer disk space as "product addon"? I thought I had this all correct, I even scoured the documentation. One thing that isnt clear, is the "Group Name"...does that have to match "Disk Space". It looked as though if the configurable option "Disk Space" isn't being used than the server wouldn't automatically upgrade space. Anyhoos... Setup > Configurable Option Groups I created a group name called "SSD Space" and assigned it to my Hosting Products. I added a new configurable option called "Disk Space" using option type "Radio" and created some options, like: 3072MB|3GB 5120MB|5GB 10240MB|10GB After punching in some prices I created a promo code to do some testing. Ooo and also, I made sure my Products/Services "upgrades" tab had the "Configurable Options" Checkbox "Tick this box to allow Upgrading/Downgrading of configurable options" Under Utilities > Log > System Activity Log I see that cron jobs are being complete. -- misc Client Profile > Products / Services > Disk Space displays correctly but..... displays incorrect quota size order form template = Order Form Template setup > automation > Update Usage Statistics = checked in the WHM admin area, the List Accounts > Quota table column doesn't display updated request. I referred to this post, for some guidance, it was helpful. http://forum.whmcs.com/showthread.php?107438-Cannot-upgrade-downgrade-config-option-from-customer-portal&highlight=configurable+option+upgrade+after+order - - - Updated - - - btw, I don't have a new / separate package in WHM that is duplicated with only the disk space customized. do i need to duplicate each package, and then tweak the disk space option?
  14. WHMCS Version: 6.1 (Tested with demo provided on whmcs.com) Browser: Any Operating System: Any Description; The large green Upgrade button won't work on the product details page for products using the Licensing Manager. The red Cancel button does work. There is NO link provide for this button in the source code Steps to Reproduce; 1. Set up a product using the licensing manager 2. Make sure the product has upgrade options 3. Log into client Area and order the product 4. Go to Services-My Licenses and select the product 5. Click the big Green Upgrade button, it won't do anything Note that the other Upgrade/Downgrade button from the side nav bar does work. This is very confusing for users. Fix The code for the upgrade button looks like this; <button type="button" class="btn btn-info btn-lg btn-block"> <i class="fa fa-arrow-up fa-2x"></i><br/> Upgrade </button> It should be ( I think); <form method="post" action="upgrade.php?type=package"> <input type="hidden" name="token" value="**token**"/> <input type="hidden" name="id" value="**productid**"/> <button type="button" class="btn btn-info btn-lg btn-block"> <i class="fa fa-arrow-up fa-2x"></i><br/> Upgrade </button> </form> Note that I do not see a way to fix this on my own because in clientareaproductdetails.tpl the output is in one variable called $tplOverviewTabOutput which I cannot find a way to edit.
  15. I tried to run the upgrade process. Visiting whmcs-path/admin gives: Critical Error SQLSTATE[HY000] [2054] The server requested authentication method unknown to the client Visiting whmcs-path/install shows installation/upgrade screen (Step 1), then I'm able to proceed to Step 2 which says (btw, version shown to the right of the logo is 6.0 and not 6.0.1): Upgrade Your Installation We have detected that you are currently running WHMCS Version 5.3.13. This update process will upgrade your installation to 6.0.1. But no link to click nor the script proceeds automatically. I tried manually changing install/install.php?step=2 to install/install.php?step=3 but then it asks me for the license details and database config. On another thread someone has had similar or exactly the same problem. One of your staff members suspected it might be due to usage of old password hashing (16 chars) rather than new (40) chars. If you also think it may be due to that problem, please let me know how should I ask my hosting support about that.
  16. Team, I'm hoping that someone can provide some guidance for me regarding the issues that I'm experiencing. I recently upgraded to version 6.01. Here are the issues: 1. - As soon as I login, at the very top I see a few spinning items with a red error of some sort...but they never stop spinning. You can see the image here: http://i.imgur.com/ofOMW5Y.png 2. - Also, I was trying to 'activate' one of my inactive/disabled Administrator Accounts. After I uncheck the 'Disabled' check box and enter my password, I get a PHP error. Please see here: PHP Error: http://i.imgur.com/rZ0nUVy.png Thank you, J.
  17. After upgrade (incremental from 5.2.15) to 5.2.16 can't see on administrative backend any domain of my customers. xxxxxx/clientsdomains.php?userid=AAA&domainid=YYYYY Blank page. Apreciate help.
  18. jpkelly

    Ok now what?

    I am running 5.2.12. I want to upgrade. This is a major pain because of the customization I have done and the 5.2.13 upgrade seems to modify 90% of the WHMCS files. Now I see there is a 5.2.14 patch as well. Should I wait for the dust to settle and do the 5.2.15 upgrade? 5.2.16? This is frustrating!
  19. Is there a guide for upgrading from WHMCS 5.1 (5.1.14) to WHMCS 5.2 (5.2.13)? I can't seem to find anything, am I missing it? Or is the upgrade just a simple drop in? Unzip the 5.2 files over top the 5.1 files?
  20. Hello, I hope somebody can lend me a hand on this. I was on 5.2.5 and tried to upgrade directly to 5.2.7 from there using the full package. Followed the instructions at http://docs.whmcs.com/Upgrading#Manually_Upgrading but no luck. I got a 403 (Forbidden) error when I went to /admin. Yesterday I tried it incrementally and attempted 5.2.5 to 5.2.6. Made it - I'm now at 5.2.6. So this morning I tried 5.2.6 to 5.2.7 -- but luck has deserted me. As before (5.2.5 to 5.2.7), I got a 403 (Forbidden) error when I went to /admin after the install. And in case you wonder: - Yes, the /install folder is definitely there, and so is the install file inside it. - I did not get any error message during the FTP process. - I got the 5.2.7 folder from the client area of my WHMCS account. Any suggestions? Corrected: 404 to 403 (Forbidden)

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