zirohost Posted June 16, 2018 Share Posted June 16, 2018 Hello, I am trying to accept reseller product but it gives error: Order Accept Encountered Problems An unknown error occurred After accepting, an account is created in whm but whmcs shows error. How to fix it? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Staff WHMCS Peter Posted June 19, 2018 WHMCS Staff Share Posted June 19, 2018 Hi @zirohost, To troubleshoot this effectively, I'd recommend enabling the Module Log in Utilities >> Logs >> Module Log. Once you've done this, try to accept the order again. Although the error should occur again, the module log will now record details of the error so that you can rectify the issue. The most common issue is a "Permission Denied" issue. This indicates that the user that WHMCS uses in Setup >> Products/Services >> Servers does not have the correct permissions to perform the task required. In this case, createacct If you still have issues after doing this, post the output of the Module Log here (Redacting any sensitive information) and we'll be able to assist in rectifying this for you. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.