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Product accept

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  • WHMCS Staff

Hi @zirohost,

To troubleshoot this effectively, I'd recommend enabling the Module Log in Utilities >> Logs >> Module Log. Once you've done this, try to accept the order again. Although the error should occur again, the module log will now record details of the error so that you can rectify the issue.

The most common issue is a "Permission Denied" issue. This indicates that the user that WHMCS uses in Setup >> Products/Services >> Servers does not have the correct permissions to perform the task required. In this case, createacct

If you still have issues after doing this, post the output of the Module Log here (Redacting any sensitive information) and we'll be able to assist in rectifying this for you.

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