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yggdrasil

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yggdrasil last won the day on September 6

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  1. So WHMCS honors legacy reseller agreements, but they don't honor owned sold licenses? Amazing, really. I'm baffled.
  2. That is very unlikely to ever happen. WHMCS will never officially support developers and people that modify the software. They are going exactly the opposite route in the past years. They are locking the software down for modifications and changes with new releases, and even removing features. The support staff can't even answer some of those questions because they are not the developers. WHMCS does not want people to modify the software. Just to name one example. In the past, they gave access to the source code for modules, they charged for it and you had to sign a non-disclosure agreement, but at least it was an option for companies that had to customize some modules to fit their needs. That option is now gone. They don't want people to modify anything, even if you are willing to pay them to access that part of the software. To resume, it's not your software. You have no control over it. And once you have a critical bug or issue in your development or some obscure issue you can't debug, you are completely alone. For a premium price, they probably would. That means paying extra on top of your licenses.
  3. Very likely. As soon as power users are gone (those with purchased licenses) that actually know around WHMCS as well every little trick here and there, most posts from people asking for help will be left without answers. As such, people will just cancel their licenses and move on since officially WHMCS support does not assist with customizations or coding. And believe me, WHMCS requires a lot of extra hacking to make it usable. I guess all purchased software do, but the thing is that WHMCS is a black box and as such requires more to make it usable.
  4. How long until they decide to close this community because it serves them no purpose? Seriously, companies should not have forums if they are not going to actively engage with customers. Forums should be a way to connect with customers and receive feedback and improve your brand, not the opposite.
  5. I'm sure they invested in sales and marketing. Even the blog has now nice articles, the docs are better, the website looks great. Development? Clearly not, based on the amount of bugs, and half baked features.
  6. I'm not sure if this is related to greed, but mismanagement and bad planning. I'm afraid WHMCS hired too many people in sales and marketing instead of development. They grew to a certain point that they need a fixed amount of income to keep up. Instead of under sizing in a pandemic to cut costs, they just raised pricing. When they keep mentioning they will improve support and things like that, I figured out their costs have increased but not their income.
  7. That is their marketing plan failure right there. Some years back, people actually searched cPanel hosting and wanted cPanel. They only wanted to order hosting based or that came with cPanel. Some maybe Plesk. It sold on its own. It was cheap per server and gave you tons of value in return. But with so many cloud companies that have their custom control panels and other solutions to launch websites and applications, people do not care in 2021. Seriously. Who here gets sales email from people looking for a cPanel hosting? People don't care what control panel you are using or what billing software you use. We care because we use it to work all day, but your customers only log in for support and billing and maybe check one thing here and there, and off they are. All they need is something simple that works.
  8. It happens all the time. Particularly in technology. We had Modernbill before WHMCS, and before Hsphere, which Parallels purchased to kill and introduce their products like Parallels Billing and Plesk. And something similar happen to them as well, when they started to heavily advertise in the control panel of their users and go insane with pricing, people migrated in mass back to cPanel. What is happening with WHMCS and cPanel/Plesk is not new. It's the same story all over again. Someone else will take their place, and they will be irrelevant in some years. WHMCS actually only exists today because what happen to Modernbill in the first place. Modernbill was way ahead of its time in features, pricing and interface. It had no replacement. WHMCS was certainly no competition to them, and look where we are today. For some time, even AWBS was better than WHMCS. I'm in this industry long enough to see how this plays out. It's always the same story. Sure, migrations sucks, but there are plenty of alternatives both for WHMCS, cPanel and Plesk. Both free and commercial.
  9. Maybe that is on purpose. Keep increasing and pushing until the low-end budget companies are gone. They will either be very profitable with only high paying accounts, or make enough money until it's not a viable business model and just sell the whole company. People seem to forget the same investor group owns several hosting companies, and they also own WHMCS and cPanel which is what most small hosting services use to compete against the companies they own. What is better than controlling the software your competition is using? Increasing pricing forces all those lower end hosting companies to increase their pricing as well to their end users. At least those that stick. The writing was on the wall when the same group purchased both cPanel and Plesk. Then WHMCS.
  10. That was a lousy excuse. As I stated in another reply, some software vendors make you pay for all the missing time. I don't agree with that, since it's a hidden lease, but there are models that work like this and some are even more creative, like those from Jet Brains that combine both purchase and subscriptions. You always own the last version. Nothing stopped WHMCS from making you pay all the missing support months to receive the latest update or patch. This was not the real reason, they increased pricing as well, because if they forced a subscription on owned licenses, you still had unlimited accounts. That license now costs thousands of dollar per month. They wanted to move to a % model based on the amount of profit or accounts you have. They also miss the point on something. Those owned licenses, while not giving them tons of profit, cost them little to nothing in terms of support. It's the new users that use Marketconnect and are new to WHMCS that constantly require support, not the old established users.
  11. Speculating again, but I think this is true, migrations take time and while WHMCS might see that most move to the subscription model it's just temporarily, those installations are not staying in that model permanently, they are just gaining time, and eventually they will start leaving. It's about staying in business. I'm extremely afraid of the vendor lock in that WHMCS represents today. When they started to close down more and more code behind Ioncube and remove features, I was already in the first migration planning ideas and concepts. I saw this coming years back. The problem is that custom development is very expensive and takes a long time. In terms of working products, Blesta is the only thing I would consider because I will never make the mistake of picking a software I cannot customize again. It's very dangerous to stay on a platform like this because your whole business relies on it. If WHMCS decides tomorrow they want $10 per account, what will you do? You can't switch overnight. And the security holes will strike you at some point as well, and no patches for us either... Not sure how WHMCS is going to deal with that, once WHMCS installations are compromised, and they receive awful marketing because of that.
  12. I'm happy for you, but that is not my current situation. The pandemic hit hard and every provider has increased pricing while people look for cheaper services to save money, they are cutting subscriptions first. The cPanel + WHMCS is something I can't absorb in my market. I'm not willing to give away a big % per account sold to those companies with a struggling worldwide economy. At the end of the day, people don't care if you use WHMCS as long as they can pay, or if you use cPanel as long as your servers are running. While some might, pricing is still the biggest factor in this market. Yes, you should plan your migration in phases and slowly.
  13. It works as long as you don't have enough competition. But the brand damage can't be easily reverted. Those leaving are not coming back.
  14. I suspect this is true, they probably calculated how many would leave. The problem with this sort of moves is that it can heavily backfire, if most people leave, the ones staying will have to make it up with the bills, which means those sticking with WHMCS can potentially suffer even more price increases in the future. Knowing WHMCS they will probably do this by some trick to avoid people claiming they raised price again in such a short timeframe. Example, they will start to charge additional per active product, or count subaccount towards the license or something similar, which technically is another increase while claiming the monthly price is the same. Do people remember what was one of the biggest updates they made to WHMCS before this announcement? They made changes to how contacts and subaccounts work. They put some real work in changing this, which was welcome. I speculate the hidden reason behind is how they are going to count licenses in the future. This is the main reason some people will leave. They lost trust, and nobody can guarantee any user that current monthly prices will stay and not increase in the future. Even if the monthly pricing was very low, the issue is they are not honoring sold licenses and keep changing their pricing and licenses.
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