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About Brandwise

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  1. So the status of the hosting is Pending. Would making it Active hinder provisioning with the server? It sounds like this is what is recommended via this info - https://docs.whmcs.com/Order_Management#Accepting_Pending_Orders
  2. I seem to be getting an Access Denied error when I try to create the module.
  3. I have been unable to get the problem to be recorded, what I mean is get the error to display in the activity log. When I turned on errors and or some of these other procedures it said I would get an error message instead of a blank page, this is not happening. I am still getting this blank page whenever I do anything related to managing a domain in the admin area or in the client area. I wonder if it is a PHP error or if some of the files are corrupted. I am not sure how this happens, but it sounds like this could be a problem causing these pages to go blank.
  4. I have been having problems with WHMCS. I have been trying to figure it out for 3 years and every time I try to buy something for a client or have them try to buy something goes wrong. I just had a client login to her account and buy her own hosting. The billing went through, but I got a message that 'the automatic provisioning has failed'. When I look at her account, the hosting product status is 'Pending'. Is this due to a setting that always requires manual completion? I seem to struggle to get client's hosting or domain renewals to just auto-renew. I have trouble getting domain names to sync with the registrar. Is there something I am overlooking or have set up incorrectly to be causing these issues? As for this client, do I just mark the hosting status as 'Active'? Also, clients often go inactive even though they have products that renew each year. I share all this stuff in case it is connected as I just do not know anymore. Thank you!
  5. I have been using OpenSRS for a decade or so and loved them until I started trying to use WHMCS 3 years ago (which still is not set up or functioning properly). Anyhow, I tried hiring a WHMCS developer to help me fix some other problems and he recommended looking into Rad Web Hosting as a more up-to-date registrar and one that was local. Anyhow, I only have a dozen or so clients on WHMCS, but if I transition from OpenSRS to Rad Web Hosting how do I transfer all my clients' domain names without them incurring a transfer fee (I will be paying this or have it included in their renewal fee)? I assume I can or should only run one Registrar app at a time. Is this correct? If I shut down the OpenSRS Pro app, will my clients still be able to access their domains? I am not a high-level developer nor a WHMCS expert so any help would be appreciated to understand how to make this transition between registrars with no disruption or expense to the client. Thank you!
  6. Thank Brian! Is there something specific I am looking for related to Domain management white screens? I guess I am not sure what I am looking for.
  7. Hi Chris, I think I have Display Errors on right now because I was trying to figure things out. That said… I am not sure where to find reporting of those errors should I have any. I tried removing my Registrar apps and I still get a white screen when managing domain names. So that is good that it may not be OpenSRS. I also was trying to set up Rad Web Hosting API to see if this registrar would work better as their app seems to be updated more often. Is there a place where I can check for errors?
  8. I am curious if I wanted to find a WHMCS developer to help me troubleshoot our WHMCS set up and do some troubleshooting to fix some problems we are having, is this the group I would find someone? Or is there another group that might be more helpful or somewhere else I should look? Any advice would be appreciated. Thank you!
  9. Okay, so I've been having a lot of problems trying to set up WHMCS. Currently, when trying to manage domains I get a blank white screen and the domain info never loads. I do not get an error message so I am not sure why this happens, but I think it is some sort of error connecting to OpenSRS. I am not sure if this is a user error where I set things up wrong or only partly and so things never connect or if it is a problem with the outdated OpenSRS Pro app. Any ideas why I am getting this blank white screen? Any ideas on how to troubleshoot and fix this? Is OpenSRS a problem Registrar since they do not maintain and keep their app up-to-date?
  10. Shaun, I'd like to talk with you about what kind of work you do with WHMCS. I have been trying to get things set up and working for a while and need some help. When would you be available to talk?
  11. I need to look into how to make the domain active. I've been having trouble accessing the domain area for some reason I just get a blank white screen when I go to her domain area. Thank you for your help though. I appreciate it.
  12. Does anyone know how one client's account could become inactive? She renewed her domain for the first time through my WHMCS account (I just started using WHMCS). She paid on March 18th through her WHMCS account on my site. I renewed the domain on my OpenSRS account and everything looked fine in March. I paid them and upgraded, she paid me through her account and everything was perfect. Or seemed to be. Around this time I was fixing the Cron to auto bill and I thought everything was working fine and started getting daily cron job reporting saying things were working. Earlier this month I had another client invoice go out automatically. For some reason, it had her one domain that was about to renew and this other client's domain. When digging into the issue I found out that the original client above had her account inactive. I am not sure how her account was inactive since she was paid up, but it was done by the system. There must be a setting that made her inactive. Does anyone know what this setting might be? And why is made a paying client inactive? And why it shows her domain as expired when my OpenSRS account shows things are in good standing? I mean I thought the api and the autosync would provide correct user data for each user/customer. I made the original client account active again. Will it stay active? How will I know? How can I clear up WHMCS to make the original client's domain active? How can I get the data to sync correctly between OpenSRS and WHMCS? How can I guarantee that one client never gets invoiced for another client's product (domain in this case)? I am also wondering why the client that just got an invoice notice was not just billed for the domain instead of invoiced? Here credit card is on file. Is the invoice just an early notice that she will be autobilled on the date of expiration if she does not pay the invoice manually? Is it okay to delete the original client's domain off of the other client's invoice as to not be trying to charge her more than she owes?
  13. Thanks, Brian! I reviewed the WHMCS/OPENSRS link you shared and I think everything set up and I doublechecked on the PHP version and that is good. The one thing I have not confirmed yet is opening the ports on my hosting (55443 and 55000). My host has been giving me trouble opening these up (for security purposes). OpenSRS makes it sound like this is a mandatory thing, is that correct? Is there any way to get my host to just open these up? Is there a security plugin, app or something that would make sure this is not an open hole to get hacked or whatever the issue might be with this sort of thing? Keep in mind I am new to this so I have no idea the issues this could cause, but I should be able to just say… "open up port 55443 and 55000" and my host does it, right? WSA, thanks for the tip on modulesgarden.com. I will look into talking to them next if I am still having problems.
  14. I am new to WHMCS and I got a free license from my new hosting provider. As I am going through the setup process I am realizing that this is a pretty complicated tool with a ton of settings. I think I have it about 95% set up to start having clients manage their accounts, but seem to be having an issue connecting to my domain registrar. Although I have a license for WHMCS, for some reason, I have not figured out how to get tech support from WHMCS. So I am wondering if setting up WHMCS through a third-party is a smart move or if it would just make more sense buying directly through WHMCS. The one problem is I do not have many clients yet so I do not have a lot of recurring revenue to fund these tools (even as cheap as they are). So I was curious what others thought on this idea… does it make sense to invest time building out the free version I get from my hosting provider until I build the business up, or is this setting me up for a lot of headaches and failure since it seems tech support is not available (well, except the help I can get in this community which I just signed up for yesterday). Any thoughts or recommendations for a newbie?
  15. Hi, all my name is Dale and my company is Brandwise. I've been in business since '99 and I have been building websites since '96. I started selling hosting and domains for probably a decade and yet, I am just getting started with WHMCS. I know… what took me so long, right? Well, to be honest, the reselling of hosting and domains was never the product I lead with. I am more of an expert in the branding, sales, and business development space. That being said, I never really branded or focused on the business development side of my business. Only after years of manually managing things and screwing up have I decided to step things up and get more professional in this space. So I am a total novice in the professional management of hosting and domain clients. Sadly I think I missed a lot of opportunities because I neglected this side of the business. I was hoping this community could help get me up to speed on using the pro tools and maybe even enlighten me on other best practices to use in the industry. WHMCS looks like it will solve a ton of my management issues and billing issues and hopefully help me build a systematized approach to this side of my business. I assume if taken seriously, this could be a fairly lucrative revenue source. I'd love to connect with more people in this space and learn from them and hope to be able to give back some value to the community. Thanks for building this community. I look forward to getting to know many of you. Have a great day, my friends! Dale
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