Unsubscribing Not Removing From Mailchimp

[WebsiteIntegrations]

Hello

I've noticed that in 7.5.1 (not sure about other versions as i never tested it in the past) that when someone unsubscribes from marketing emails that it does not remove them from the email list in mailchimp.

In the module log it sends this to mailchimp

[opt_in_status] =>

when originally subscribing it sends

[opt_in_status] => 1

so how would it know a blank command means unsubscribe? Should it not send

[opt_in_status] => 0

I've heard from other users of whmcs who confirm this issue with me as well.

I would think that its important (especially with GDPR now in effect) that when someone clicks to no longer get emails that it actually takes them off the list.

Edited May 25, 2018 by WebsiteIntegrations

[wsa]

I see this also 

[WHMCS ChrisD]

Hi @WebsiteIntegrations & @wsa

Are you seeing any errors in the Module Log and is this occurring when using the default "Six" theme?

[WebsiteIntegrations]

Its not showing an error other then its passing a blank variable as mentioned.

[opt_in_status] =>

how would that change anything? In their documentation it shows either true or false (I see you use 1 for true so i would assume it should send 0 for false?)

[WebsiteIntegrations]

Also, using Six theme did not make any difference.

[WHMCS ChrisD]

So, digging into this a bit further, I've found we have a case logged under the id CORE-11819

In essence, there is a limitation of the MailChimp Ecommerce API, thus the un-subscribe is not passed back.  The Development team are currently working to identify a workaround by making use of other API's in the meantime, clients will need unsubscribe using the links in any mail chimp emails.

I've tied this community post to the case so it can be updated with further updates

[Logicmaker Softwares]

On 5/26/2018 at 1:54 PM, WHMCS ChrisD said:

So, digging into this a bit further, I've found we have a case logged under the id CORE-11819

In essence, there is a limitation of the MailChimp Ecommerce API, thus the un-subscribe is not passed back.  The Development team are currently working to identify a workaround by making use of other API's in the meantime, clients will need unsubscribe using the links in any mail chimp emails.

I've tied this community post to the case so it can be updated with further updates

It's not that much difficult to change the Mailchimp api as they already providing such facilities to Subscribe and Unsubscribe. 

[wsa]

All they need to do an update on mailchimp module that way problem coming 

[wsa]

I guess they did not add this on V7.6 I dont see the CORE-11819

[WHMCS Lawrence]

I am afraid that this case is still in development. Without getting into too much technical detail, it requires overhauling the module to use a different API call than the one we are currently using and unfortunately isn't likely to make it for 7.6.

If you have any further questions or concerns, please feel free to submit a support ticket and we will be glad to assist.

[wsa]

WOW you have a module that major bug that peoples can not use and we need to wait on next version 

[rahulkg]

I have whmcs 7.6.1 installed and php version 7.2 , I also found after unsubscribing from clientarea edit account details, the email id not get unsubscribed with mailchimp account . why this happened. The unsubscription takes place when whmcs cron ran automatically or how long does it take my email got unsubscribed from mailchimp account. Please explain.

[tokenuser]

The same problem here.

 

Client disables marketing mails in client area but still seems to be a subscriber in mailchimp.

 

The report was made in may 2018, now we have november 2019....