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WHMCS Lawrence

WHMCS Technical Analyst
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About WHMCS Lawrence

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    WHMCS Technical Analyst

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  1. WHMCS Lawrence

    Add Funds line item added to new Invoices

    Based on what you've described, it sounds like an issue with the auto_increment value on the tblinvoices database table as I've seen some cases where it was manually edited somehow and changed to a lower value, which then resulted in invoices reusing previously used invoice IDs and pulling in items from older invoices. If you haven't reached out to our support team already, please feel free to do so and we will assist you further.
  2. I am afraid that the functionality you're looking for here is not something that is currently offered by WHMCS. However I can see how displaying the affected file name could be useful. Therefore I would encourage you to please submit a request to our feature requests tracker where other users can contribute to and vote on your idea. Ideas with the most votes and activity do get reviewed by our team. http://requests.whmcs.com
  3. Just in case anyone sees this in the future, you can also run the /crons/cron.php script manually with the "do --UpdateServerUsage" parameters as described at https://docs.whmcs.com/Crons#Advanced_Task_Scheduling That will run only the server stats task as desired.
  4. WHMCS Lawrence

    Cloudflare errors - 520 and 525

    Hello, The first error would suggest CloudFlare is rejecting the Let's Encrypt SSL certificate and your solution is likely the best to resolve it, but you may wish to discuss it further with their support team to be sure. As for the second issue, this suggests that the hosting service is being provisioned on the same server where WHMCS is installed. With this configuration, it results in the connection between WHMCS and the server being severed when the server restarts Apache during the service provisioning. To resolve this, Apache can usually be configured for a graceful restart or your hosting account can be relocated to another server to avoid being affected by it.
  5. WHMCS Lawrence

    Error page only "General Settings" page

    This sounds like an incomplete manual update, so re-uploading a fresh copy of files to the admin folder should resolve this. If it does not, please feel free to open a ticket as suggested (if you haven't already) and we will be glad to help!
  6. WHMCS Lawrence

    Paypal error with whmcs

    Have you tried the same solution of disabling encrypted payments as shown above? If not, please try that and see if it resolves your issue. Otherwise if you wish to use PayPal, it will be best to contact them to find out why they are displaying a generic error for payments to your account and get it corrected to resolve that.
  7. WHMCS Lawrence

    ECB Exchange Rates Update Error "version 7.7.1"

    If you continue to have issues with this, I'd recommend checking Brians reply above and if it doesn't help, please submit a ticket and we will gladly assist further.
  8. WHMCS Lawrence

    BitPay Pairing Code Empty

    Please click the button to generate a new code and save it on your BitPay account as instructed in the screenshot provided.
  9. WHMCS Lawrence

    Email templates erases the text area on save

    Please ensure that the following line is in your configuration.php file: $mysql_charset = 'utf8'; and see if that helps. If it does not, please feel free to open a ticket and we can debug it further.
  10. WHMCS Lawrence

    Will invoice numbering reset at midnight?

    Please go ahead and open a support ticket so we can investigate this further. Thanks!
  11. WHMCS Lawrence

    Will invoice numbering reset at midnight?

    Hello, Any invoices generated after midnight should trigger the reset internally and avoid any unexpected issues otherwise. If this did not occur, please feel free to contact our support team and we will be happy to investigate that further.
  12. Hello, It shouldn't cause any issues. However it may be easier to edit the homepage.tpl file in your custom template in the /templates folder if you wish to make any specific changes to the homepage itself. For information on editing template files, please refer to our documentation at https://developers.whmcs.com/themes/customising/
  13. WHMCS Lawrence

    Help removing Weebly as Product addon

    In this case, disabling the addons are mentioned by Brian is likely the best available option. If you have any further issues with this, please feel free to contact our support team via our client area and we will be happy to help.
  14. Hello, This is not an error from WHMCS itself, but rather a customisation that is installed. The first thing to try is temporarily removing any customisations that may be interfering with the normal operation of WHMCS such as addons and action hooks. These are located in the /modules/addons and /includes/hooks directories. You may also have a /modules/admin directory if you've used earlier versions of WHMCS. When the problem stops you should contact the vendor of the offending addon for support regarding their code.
  15. Hello, This is not an error from WHMCS itself, but rather a customisation that is installed. The first thing to try is temporarily removing any customisations that may be interfering with the normal operation of WHMCS such as addons and action hooks. These are located in the /modules/addons and /includes/hooks directories. You may also have a /modules/admin directory if you've used earlier versions of WHMCS. When the problem stops you should contact the vendor of the offending addon for support regarding their code.
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