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WHMCS Lawrence

WHMCS Technical Analyst
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About WHMCS Lawrence

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    WHMCS Technical Analyst

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  1. WHMCS Lawrence

    Subdomain register

    The "available" string in your WHOIS definition appears to be incorrect, as " HTTPREQUEST- " isn't normally part of a response like that. What I would do is ensure your custom script returns either available or unavailable and edit the "available" string in your WHOIS definition to look for just "available". That should work assuming the script itself works.
  2. WHMCS Lawrence

    .eu sync issue - enom's 3 days rule redemption

    This does appear to be an eNom-specific rule (they have a similar rule for .au domains if I recall correctly as well). Your best option would likely be the AfterCronJob hook method suggested earlier as the domain sync now runs as part of the main cron job in WHMCS 7.6 and this hook would run shortly after that, so the dates would be able to be adjusted as desired as soon as possible. Please note that we are unable to offer source code access for core files such as this, and the above method is what I would suggest using.
  3. In this case, I'd recommend duplicating the Bank Transfer gateway as described at https://docs.whmcs.com/Bank_Transfer , set the display name after activation to "No Payment Required" and only enabling it for the applicable product group.
  4. WHMCS Lawrence

    Incorrect Suspension

    A suspension/termination is based on the next due date on the service, so this would generally suggest it is set to a date in the past for some reason and correcting that should resolve this going forward.
  5. WHMCS Lawrence

    Client groups

    I would recommend that anyone interested in this feature to vote and add your thoughts/opinions to the feature request. While we do not implement features based solely on their popularity, requests that get a lot of traction in our feature requests tracker do get reviewed by our team.
  6. WHMCS Lawrence

    tblmodulelog setting

    This suggests that the module debug log is enabled under Utilities > Logs > Module Log and should be disabled unless debugging a module issue. Please disable and reset it from there to resolve this.
  7. WHMCS Lawrence

    7.6.1 - Domain sync doesn't run anymore...?

    Please apply the hot fix provided by my colleague John and see if that resolves this for you.
  8. WHMCS Lawrence

    Can i use for my business?

    Thank you for considering WHMCS! I can confirm that these items will be possible using a combination of WHMCS with our Live Chat and and Project Management addons, If you have any specific questions about these addons, please feel free to reach out to our sales team at https://www.whmcs.com/submit-a-ticket/https://www.whmcs.com/submit-a-ticket/
  9. WHMCS Lawrence

    Can I install WHMCS on a separate server from my hosting server?

    It is best to host your clients websites and your own website/WHMCS on separate servers for many reasons (security, ability to be contacted if a server is offline, etc) and is something we usually recommend.
  10. WHMCS Lawrence

    Bug in WHMCS

    This is not a known issue with our software and not something I've been able to reproduce on a fresh installation at this time. This suggests an issue with your particular installation(s) and I'd recommend opening a support ticket, if you haven't already done so, so we can investigate this further.
  11. WHMCS Lawrence

    Domain transfer issue

    This is an error from eNom and indicates that the details saved for the eNom registrar under Setup > Products/Services > Domain Registrars are incorrect. Fixing them should resolve this.
  12. Please ensure one or more of the "Domain Registration Options" are enabled under Setup > General Settings > Domains tab and it should resolve this. Alternatively if the product doesn't require entering a domain name, disabling "Require Domain" for it under Setup > Products/Services > Products/Services can be used instead.
  13. Hello, A Page Not Found error on saving in general settings by itself usually means that something in your web server is causing it to return a 404 HTTP response code and is being interpreted by our friendly URLs system as a Page Not Found error. The most common cause of that is a malfunctioning mod_security rule. Please have your system administrator check any Apache error logs for references to the configgeneral.php script and disable any rules that are mentioned in the log entries. That should hopefully resolve this. If your issue persists, please feel free to contact our support team and we will investigate it further.
  14. If the provided variable didn't resolve this, that would seem to suggest a different issue than what is being experienced by others here. Looking at the MySQL slow query logs, none of these queries are running slowly (they are all completing within thousands of a second). If my colleagues are indicating that no slowness is being displayed, this means that it doesn't occur when we attempt to reproduce it. If it continues, please follow up on your ticket with a video confirming as such with your browser network console open and showing the load times for each asset being loaded. We appreciate your patience and understanding in this matter.
  15. WHMCS Lawrence

    Oops! Something went wrong (Again)

    just to elaborate, it needs to be IonCube Loader 10.1 or newer. 10.0 and older won't work, but will usually give a false error about a file being corrupted instead.
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