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garybarr last won the day on February 20 2019

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  1. The part at the bottom was also a screen capture of my Error Log settings, showing they are all turned off... yet it's still showing the error message in detail. Everything was set properly.. so I changed my Cpanel to PHP 7.3, it stopped doing it... I moved it back to 7.4, it stayed fixed... That's all I did. Not sure why that fixed it, but it did. ...So now I'm back to waiting for WHMCS to fix this major bug that should have warranted an IMMEDIATE hotfix. It's insane that the most important thing WHMCS does for us, just doesn't work and we have to wait for the next version to fix it with no real ETA. Our customers are very understanding of that... {rolling eyes}
  2. Is anyone else having this error display the full error message to the visitor that gives out details that hackers would love to have? I've checked my settings and it is set to NOT do that, but it is....
  3. I did just get this response from WHMCS: I am afraid that there isn't a hotfix at this time. I can confirm that this is a known issue titled CORE-15708 that is resolved in WHMCS 8.1. As a workaround if you do not yet wish to upgrade, setting the presales form destination (Mail tab of General Settings) to forward to an email address rather than a support department is a viable workaround. If we can be of any more assistance, please don't hesitate to get back in contact.
  4. I was running PHP 7.4, so I went backwards to 7.3 just to see if that was it... it wasn't. I also do not see it listed in fixs for 8.1
  5. Obviously 8.0.4 is broken and will not accept Guest Ticket Submissions and giving an error... unless in your certain situation. So I'd be interested to know your PHP version, and what type of OS/Version you are running... If you would want to share.
  6. Yeah, the problem is, they know they have a leading software and other software like Blesta (while I LOVE those people and their support) are behind on having all the extra stuff we really have to have (3rd Party plugins). So I don't think they care. This has really hurt us though, so we are looking at moving away to other solutions that might not be all in one, but more reliable with better support. Thank the lord for Brian!, he rocks!
  7. This is a HUGE deal to us, 90% of our tickets do not have accounts, so this has prevented 90% of our business getting through to us. So I guess we only have two choices, install Beta 8.1 in production use or replace WHMCS ticketing system all together? Before I make a choice on either of these distasteful solutions, is there any other choices? I have to get this up before tomorrow when we are expecting LOTS of tickets coming in for a roll-out project we are part of.
  8. As a manager, I am trying to find a way to have the Project Management default to "Due Projects" instead of "My Assigned". Projects are never assigned to me, so it always says "No Records Found", so that is all the space that the Dashboard sets up for it. So when I click on "Due Projects" to overlook them all, it doesn't have enough space to show it, so I see a couple projects and then the rest causes a train wreck with the other widgets...making the PM widget worthless to me. But I want to use it though, seeing all the projects along with tickets, billing, etc... Is the reason to use the Dashboard. Anyone know a tweak I could make to the code to change the default? Since it doesn't actually have a widget in the widget directory, nor does anything reside in the addons area that seems like it can be edited... I wasn't sure where to even begin.
  9. Over the years, most changes have been great... some, like the default hiding "Inactive" clients from the search have left me annoyed and scratching my head.... But removing the numbers so we could easily see in one place if things needs attention... Is the dumbest thing WHMCS has ever done. Whoever came up with this one, should be worried about their job.
  10. I did search all the files and found the two previous lines have been separated into two files: \whmcs\admin\templates\blend\intellisearch-results.tpl --Line 159: <span class="hide-inactive"><input type="checkbox" id="intelliSearchHideInactiveSwitch" data-size="mini" data-label-text="{lang key="global.hideInactive"}" checked="checked"></span> --Change to: <span class="hide-inactive"><input type="checkbox" id="intelliSearchHideInactiveSwitch" data-size="mini" data-label-text="{lang key="global.hideInactive"}" unchecked="checked"></span> \whmcs\admin\templates\blend\nav.tpl -- Line 508: <input type="hidden" id="intelliSearchHideInactive" name="hide_inactive" value="1"> --Change to: <input type="hidden" id="intelliSearchHideInactive" name="hide_inactive" value="0"> If anyone finds a BETTER way to make this happen where I don't have to edit two files every time there is an update... let me know.
  11. Anyone know a NEW way to do this? V8.0 has changed all this, but yet, left a broken "Hide Inactive Clients" that won't save your preference. I never ever want it to be "ON" for ANY admin. We do a lot of searches and need to be able to always see all users in searches. I can't say I like a single thing about the cosmetic changes in the last couple version.
  12. Brian, My apologies for not being clearer on versions. 7.10 wasn't a problem... it wasn't until we went to 7.10.2 that this problem popped up for us. As for JS in a hook, I'm sorry, that's a little above my head. I know how to place a hook, but not how to write the code. 😞
  13. Since the new version came out, we have been having issues with getting the same ticket over and over, all second apart on the submissions. Today, we had a guy send in 45 tickets, all exactly the same. So I finally looked into it further and found that when they open a ticket and click submit, it's taking a while to start the tickets... So while the customer is sitting there (and it does show down in the corner that it's connecting/loading), if they click submit again because they didn't think it worked... well, it creates multiple tickets. Right now, I bet 50% of our new tickets have 2-6 submissions of the same thing... This isn't something that happened before the new version. I'm not blaming the software, but I'm wondering what might have changed that is causing a problem and delaying the submit.. We are on a dedicated server and I've watched the server load, which is low... and no noticeable lagging anyplace else... Just on the submit. Also, is there a way to change the "Submit" button so that when they click on it, it changes colors, or gives ANY kind of feedback that it's working and to please not keep hitting submit over and over. Ideas?
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