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garybarr

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garybarr last won the day on February 20 2019

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About garybarr

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  1. I have used Brian's add-on, but I can only get it to search for things customers have said back to us. What I need is a way to find a message I sent to SOMEONE, but can't find it. We also put reference numbers in the Notes, and would love to be able to find it. If we can remember the customer, we can go to their account and manually find the ticket... But I need a way to search for "123456" and it look in the tickets messages/notes from admins. I'd gladly pay for help in doing this, or writing in this ability.
  2. So, we pride ourselves on getting back to people quickly with answers, so when we got this message saying they hadn't heard back from us, it was concerning all the way to the top. We didn't really see anything TO answer, it seemed more of a statement just letting us know what they did... until I logged into the email account and checked the email itself and saw there was a lot more to it, but since they had added a emoji, it looks like it stopped importing. Above is what we saw, below is what she sent (missing info in yellow highlighter): Since so many people use emojis anymore, this is a little scary on how many messages we only got part of their message. Is this a bug, or is there some way to stop this from happening?
  3. 2 hours ago, my Cpanel server auto-updated to version 104.0.4 and it kicked me out to a login screen. I can enter my info, but it just goes back to the same screen, no errors, no password mistake.... Just the exact same screen without my info. Our co-workers tried on theirs, different browsers, but no luck. I've been working with Hostgator support for 3 hours now, but no luck on finding the issue. WHMCS IS working until someone logs in. On the user side, it gives a Invalid CSRF Protection Token error. Anyone else run into this or have an idea on how to fix it? PHP7.4 Cpanel 104.0.4
  4. 2 hours ago, my Cpanel server auto-updated to version 104.0.4 and it kicked me out to a login screen. I can enter my info, but it just goes back to the same screen, no errors, no password mistake.... Just the exact same screen without my info. Our co-workers tried on theirs, different browsers, but no luck. I've been working with Hostgator support for 3 hours now, but no luck on finding the issue. WHMCS IS working until someone logs in. On the user side, it gives a Invalid CSRF Protection Token error. Anyone else run into this or have an idea on how to fix it?
  5. Just FYI, I REALLY-REALLY hate these Paypal buttons, but like everything else about the modern paypal interface. Reason: it confuses my customers to use Paypal for credit cards, vs my Authorize.Net account which I've negotiated much cheaper rates with. Only person that wins here, is Paypal.
  6. Forgive me... I forgot some key points. I have it set up as a Product/Service for the service they are ordering which is recurring monthly. Then in "Configurable Options" they must select which device to purchase and that is set up as a one-time fee. I do have Add-On options and those calculate properly... But I really don't want to do the required device that way, because then, it doesn't MAKE them choose a device at all.
  7. So, we have a service the customer buys and in doing so, they chose which device they want to buy to access the service. It's a one time fee, not a recurring fee like the service it... But in the Order Summary, it shows it as "Monthly" just like the service. We only want the monthly service they are ordering to be monthly... the device they buy is only a one time fee. I've looked over all the settings and they seem to be set properly. Is this a bug, or am I misunderstanding how this works? If I am misunderstanding that a one-time fee can't be an option for a monthly service... then any suggestions? The service we are selling, requires a device. We don't want the customer being billed for the device every month... but we also want the order process to be as easy as possible.
  8. Ahh... I had missed that it was no longer needed in the CRONS... I will remove it and have updated my records to reflect a better time period for this use. Thanks Brian! As always, you rock!
  9. I noticed an increase in Domain Sync emails and noticed instead of daily, it was now running every 4-hours. I went to my Cpanel CRON settings and sure enough, found it was set to 4-hours now... Maybe I switched it to that for some testing and forgot, so I wasn't worried and set it back to run once a day. However, even though I am looking at the CRON, it is set for daily... yet still running every 4-hours. Is there another location that can force this to run? I've quadruple checked, there isn't another domainsync.php running in crons.
  10. The part at the bottom was also a screen capture of my Error Log settings, showing they are all turned off... yet it's still showing the error message in detail. Everything was set properly.. so I changed my Cpanel to PHP 7.3, it stopped doing it... I moved it back to 7.4, it stayed fixed... That's all I did. Not sure why that fixed it, but it did. ...So now I'm back to waiting for WHMCS to fix this major bug that should have warranted an IMMEDIATE hotfix. It's insane that the most important thing WHMCS does for us, just doesn't work and we have to wait for the next version to fix it with no real ETA. Our customers are very understanding of that... {rolling eyes}
  11. Is anyone else having this error display the full error message to the visitor that gives out details that hackers would love to have? I've checked my settings and it is set to NOT do that, but it is....
  12. I did just get this response from WHMCS: I am afraid that there isn't a hotfix at this time. I can confirm that this is a known issue titled CORE-15708 that is resolved in WHMCS 8.1. As a workaround if you do not yet wish to upgrade, setting the presales form destination (Mail tab of General Settings) to forward to an email address rather than a support department is a viable workaround. If we can be of any more assistance, please don't hesitate to get back in contact.
  13. I was running PHP 7.4, so I went backwards to 7.3 just to see if that was it... it wasn't. I also do not see it listed in fixs for 8.1
  14. Obviously 8.0.4 is broken and will not accept Guest Ticket Submissions and giving an error... unless in your certain situation. So I'd be interested to know your PHP version, and what type of OS/Version you are running... If you would want to share.
  15. Yeah, the problem is, they know they have a leading software and other software like Blesta (while I LOVE those people and their support) are behind on having all the extra stuff we really have to have (3rd Party plugins). So I don't think they care. This has really hurt us though, so we are looking at moving away to other solutions that might not be all in one, but more reliable with better support. Thank the lord for Brian!, he rocks!
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