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garybarr last won the day on February 20 2019

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  1. Has anyone that hosts WordPress website had a successful installation of CodeGuard? I've sold it a number of times and each time, the customer gives up and wants their money back. So I've been trying to work out what is wrong and I'm so frustrated I am just going to remove it, even though I WANT to sell it... Here's my problem: WHMCS announcement said it would automatically figure out that it's WordPress... However, it doesn't seem to because it won't recognize or backup the database file for it. So I created a test website, I installed WordPress. I then went in as a customer and ordered it. On another computer, I accepted the order and it provisioned it. Then under the customer login, I watch it setup the CodeGuard stuff and make it's first backup... which it backed up the wordpress files, but no database. I've tried to install CodeGuard BEFORE I installed WP on a 2nd test site... But the end result was the same. I then tried to add click add WordPress site, but it says "Sorry, you have reached the maximum storage allowed by your plan. Upgrade to add more space!" even though my test site only uses 12MB out of the 1GB I purchased. I was able to manually go in and "Add Database", then go to wp-config.php and get the username/password for the database and then add it... But that isn't something the typical WP user would ever be able to follow. They use WP because they don't want to be technical.... and I was under the thought that WHMCS had said it would auto set that up?!? Did I just misunderstand and it is this hard for a user to setup on their own?
  2. I started running into a similar problem: Support <support@mydomain.com>Error: Connection error: No such host as pop.gmail.com I found in my etc/resolv.conf I only had one nameserver set to point to my dedicated servers ISP... Turns out THEY were having DNS server issues, causing my outages. So in that file, I changed it to : nameserver nameserver And the error has went away and stayed away. (For those that don't know, that is Google's Free DNS servers that are very reliable.) Just thought I would update this in case others run into it, or I run into it in the future on another server and forgot what I did. LOL
  3. I'm really struggling to find more information on Auto Release.
  4. I have some products that we manually set up and it has to be done off-line. I thought I could setup a product with "Auto Release" to start a service ticket when someone orders it. My thinking was if they order the product, it would start a ticket that the support staff could setup and provide us a way to track the full setup of the product for the customer. Did I misunderstand that this should work this way?!?! If it should work that way, I'm not sure what I've got setup wrong, because it doesn't work. I setup the product, in Module Settings I set it to Auto Release. - I left server group at none, since it's not a server. - Changed "Create Action" to "Create Support Ticket" - Change Admin ID to one of the admin users - Changed Support Dept ID to "Support Dept" - Left at Do not automatically setup this product - Saved it. However, when the customer orders it, pays for it... nothing happens. I've then tried accepting the order. Nothing happens (at least starting ticket wise). Am I misunderstanding how it works, or doing something wrong?
  5. Oh, thanks for pointing that out. I've found that if you don't have 2-step verification on, Google will start blocking connections fairly regularly. But since 2-step is on, setting up the App password... It's worked without issue since. Glad my info helped!
  6. I setup a new Google Apps password for the accounts and it went back to working. If you use the password for the account, it'll work for a while, then all of a sudden stop. So you will want to go to go: "Manage your Google Account" (upper right corner under your picture) Select "Security" Under "Signing in to Google" select "App Passwords" Select "Other (Custom name) and call it WHMCS (anything is fine, just a recommendation), then click "Generate" It will then give you a long password (record it, you'll have no way to find it again) and use this as your password in WHMCS. (If you do lose the password, no big deal, delete the app password and just make a new one, no harm, no foul.) ---- In WHMCS, make sure you have: Hostname: pop.gmail.com (even if you have your own G-Suite domain name) POP3 Port: 995 Email address: whatever@yourdomain.com Email Pass: Use the Google Apps password. ---- Hope this helps!
  7. Yeah, they seem to see that it is working exactly how they want, even though it is angering most. So every time they update, I do this fix: /home/public_html/admin/templates/blend/footer.tpl Change line 25 FROM: <input id="intelliSearchHideInactive" type="hidden" name="hide_inactive" value="1"> TO: <input id="intelliSearchHideInactive" type="hidden" name="hide_inactive" value="0"> Change line 90 From: <span class="hide-inactive"><input type="checkbox" id="intelliSearchHideInactiveSwitch" data-size="mini" data-label-text="{lang key="global.hideInactive"}" checked="checked"></span> To: <span class="hide-inactive"><input type="checkbox" id="intelliSearchHideInactiveSwitch" data-size="mini" data-label-text="{lang key="global.hideInactive"}" unchecked="checked"></span> It then works properly, it's the same as above, but just with the exact changes needed.
  8. I am wanting to add to the header.tpl a total for department tickets that are open. So like: "0 Pending Orders | 9 Overdue Invoices | 33 Active Tickets | 0 AWAITING REPLY | Support 16 | Sales 5 | Web Design 12" I have a thing I got to give those number for a status (which I included below)..., but not totaling a department. Can anyone help? ---------------------------------------------------------------------------------------------- <?php use Illuminate\Database\Capsule\Manager as Capsule; #If making another Variable, use a different hook name # **** Variable for ISP-Inquiry-Answered **** function hook_ticket_status_active_ispanswered($vars) { $ticketsispanswered = Capsule::table('tbltickets') ->whereIn('status', array('Answered')) ->count(); return array("ticketsispanswered" => $ticketsispanswered); } add_hook("AdminAreaPage", 1, "hook_ticket_status_active_ispanswered"); ?>
  9. Eeks, this seems to be a new happening for ALL orders since I did the upgrade today to the latest version. I had orders yesterday that were paid for, but since the update, I see this has happened to a couple orders.
  10. I'm having a heck of a time tracking down what is happening when a customer tries to order CodeGuard for their website, it gets to the order page, lets then enter in the credit card info, but after clicking submit, it gives a ----------------- Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. ----------------- The only error I can find in the logs is in the activity log: Error: Error: Undefined class constant 'Active' in /home/public_html/editedout/includes/invoicefunctions.php:0 Stack trace: #0 /home/public_html/editedout/cart.php(0): getNewClientAutoProvisionStatus(10338) #1 {main} Anyone have more ideas where to look?
  11. I feel 10x stupid... I just happened to have all the extensions turned off on Chrome and all of a sudden the ?deptid=1 started working... I'm not sure which extension it is yet, but it was one of them making me the fool. I never would have thought of an extension in Chrome, causing an issue with this, but it sure was... However, your help made me find a better way to do it anyway with the multi_view, so I am very thankful for your help!
  12. I tried to send the PM to WHMCS William, but it said you could not receive messages. So I saw a WHMCS William L, which it DID let me send a PM to... I'm not sure if that is you, or not... or a now very puzzled William L. LOL
  13. As of this morning, I have 418 emails that just say: (and yes, I replaced my domain with blank.com, that isn't what really is there.) One or more POP3 connections failed: ----- Tech Support <support@blank.com> Error: Connection error: Can't connect to pop.gmail.com,995: Network is unreachable ----- Billing Department <billing@blank.com> Error: Connection error: Can't connect to pop.gmail.com,995: Network is unreachable ----- This notification was automatically generated by WHMCS Yet, it IS opening tickets properly when an email comes into those email addresses.
  14. I can not get it to work with &deptid=1 for nothing and I do have tickets with those statuses... BUT when I add the &multi_view[]=open, etc etc... It does work for me.
  15. Over the last couple months, I started getting the error: One or more POP3 connections failed:-----Tech Support <support@mydomainhere.com>Error: Connection error: Can't connect to pop.gmail.com,995: Network is unreachable The funny thing is, if we send emails to that email, it works fine by creating a support ticket. So, it seems to be working, even though I get this error via email. What is the problem is I'm getting this email every 5 minutes and sometimes it does it for hours creating hundreds of emails. Eventually, it will stop and work find for days/weeks, before this happens again. Sometimes it drops 2-5 of them and goes back to work, but then like tonight, I've got 80 so far today. I thought it was something with my App Password, so I created a new one and copy/pasted it wrong the first time, so I got: Error: Connection error: Can not authenticate to POP3 server: [AUTH] Username and password not accepted. I re-entered the password properly and it went back to the original error... So in my mistake on the password, I seemed to verify that it IS authenticating with Google, so I'm clueless on why I am getting this error over and over, when the system IS working properly. Ideas?
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