Johanis Posted April 2, 2022 Share Posted April 2, 2022 Hey All, I needed to test my stripe payment gateway so I put it in test mode and put in the test api keys and I ran a bunch of transactions. Once I saw the payments were coming through and everything was good I first canceled the orders and then I deleted them. Well on the dashboard it still shows the fake income from those transactions as income for the day/month and it throws off the balance. Ive already canceled and deleted those transactions which i thought would correct the dashboard income info too. Anyone know how I can fix that? 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted April 3, 2022 Share Posted April 3, 2022 There's been a lot of issues with the stripe gateway in whmcs - usually my advice of asking support is done in jest but on this occasion as they've meddled with recently (I believe) they may be the people to ask - I didn't update for a while so unsure if I'd be of assistance there - from an accounting POV you should keep all transactions but that would not included false test transactions so I doubt that's the case Most POS (point of sale, don't get angry guys) software allow a full test mode rather than merging the two and running test cards or test keys so I'm not sure as to why it's a thing here 0 Quote Link to comment Share on other sites More sharing options...
Johanis Posted April 4, 2022 Author Share Posted April 4, 2022 9 hours ago, Bigol'tastynuggets said: There's been a lot of issues with the stripe gateway in whmcs - usually my advice of asking support is done in jest but on this occasion as they've meddled with recently (I believe) they may be the people to ask - I didn't update for a while so unsure if I'd be of assistance there - from an accounting POV you should keep all transactions but that would not included false test transactions so I doubt that's the case Most POS (point of sale, don't get angry guys) software allow a full test mode rather than merging the two and running test cards or test keys so I'm not sure as to why it's a thing here Thanks for the reply.. I just knew their would be a trivial fix to this but maybe not. Ultimately I had issues with stripe after a missed template change that had gone unnoticed after whmcs updated a while back. If I find a fix to this dashboard issue I will post it here but so far no joy. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted April 4, 2022 Share Posted April 4, 2022 Had I still been planning to use whmcs long term I'd probably have a newer install to test what will break upon update, sadly we have stopped bothering as a lot of community have also done so! Aside from a couple of nice guys here, your best bet would be support or if its still non-production just start afresh or roll back to an old db backup! I do have access to a 8.3.2 dev installation but it's a job for a client so I don't want to start testing on that 😝 You'll probably find support will say it works as intended if I had to guess but I disagree with some cases of that particular statements use 😉 0 Quote Link to comment Share on other sites More sharing options...
Johanis Posted April 5, 2022 Author Share Posted April 5, 2022 5 hours ago, Bigol'tastynuggets said: Had I still been planning to use whmcs long term I'd probably have a newer install to test what will break upon update, sadly we have stopped bothering as a lot of community have also done so! Aside from a couple of nice guys here, your best bet would be support or if its still non-production just start afresh or roll back to an old db backup! I do have access to a 8.3.2 dev installation but it's a job for a client so I don't want to start testing on that 😝 You'll probably find support will say it works as intended if I had to guess but I disagree with some cases of that particular statements use 😉 Yeah I have a feeling that support will say that too. Ill consider a db rollback. Wish there was another way.. 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted April 5, 2022 Share Posted April 5, 2022 On 4/2/2022 at 8:53 AM, Johanis said: Hey All, I needed to test my stripe payment gateway so I put it in test mode and put in the test api keys and I ran a bunch of transactions. Once I saw the payments were coming through and everything was good I first canceled the orders and then I deleted them. Well on the dashboard it still shows the fake income from those transactions as income for the day/month and it throws off the balance. Ive already canceled and deleted those transactions which i thought would correct the dashboard income info too. Anyone know how I can fix that? Did you try hitting the refresh button on that? The stats on the dashboard are cached and they will not reflect the latest changes. 0 Quote Link to comment Share on other sites More sharing options...
Johanis Posted April 6, 2022 Author Share Posted April 6, 2022 11 hours ago, yggdrasil said: Did you try hitting the refresh button on that? The stats on the dashboard are cached and they will not reflect the latest changes. I did .. a few times but no luck. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.