ionCube missing in clientarea but it is on the server

[slsdoug]

I have 2 whmcs' running on PHP 5.6. Mine (v6.3.1) works fine - admin and client. The reseller (v6.2.2), her admin works fine but the link to the client area gives this:

Site error: the file /home/xxxxx/public_html/whmcs/clientarea.php requires the ionCube PHP Loader ioncube_loader_lin_5.6.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

Any ideas on how to fix it?

Doug

[twhiting9275]

You're seeing this when loading the page via browser, or cron?

If cron, check the CLI settings.

If browser, double check phpinfo, make sure that it's showing up .

[sentq]

update ioncube to v4.7.5

[slsdoug]

update ioncube to v4.7.5

That is the version of ioncube on the server 4.7.5

 

- - - Updated - - -

 

Browser. I have not checked her cron. phpinfo reports ioncube 4.7.5 installed.

[sentq]

and what PHP version is used in her website?

[slsdoug]

and what PHP version is used in her website?

5.6.22, just like mine as we are on the same server.

[WHMCS John]

Hi,

Is the same php.ini configuration applied to the /whmcs/admin directory and the /whmcs directory. If each directory was subject to a different PHP configuration, it might cause this behaviour.

[xyzulu]

.. also, create a php info file and check if her php environment does include ioncube. When using, for example Cloudlinux, users can easily control php variables from their cPanel.

Still, just taking guesses here as it's hard to say for sure.

[slsdoug]

Solved(?). I got it working. I backed up the database and whmcs. I erased whmcs off the server (v6.2.2) and replaced it with the full 6.2.2 version downloaded from whmcs. I added the configuration file and it worked! She uses the standard whmcs. I may do a file compare and see what is going on.

Regarding my own whmcs, I've had, in the past, a few incremental upgrades not having all the files. I found this out by comparing a full version with an incremented version and found differences.