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Troubleshooting Issues

Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

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  1. Hotfixes   (35987 visits to this link)

    From time to time we make Hotfixes for specific WHMCS releases. You'll find them in here

6612 topics in this forum

  1. I have the latest version of WHMCS and I have a problem with it continually deleting a domain from one of my Plesk servers

    By dscorp,
    • 2 replies
    • 1.9k views

  2. SMTPPassword how stored in database?

    By hogava,
    • 15 replies
    • 5.5k views

  3. Cron Job completion issue .

    By Alex Levi,
    • 5 replies
    • 2.8k views

  4. additionalfields.php only partially working

    By Kuhl, Rubens,
    • 3 replies
    • 4.5k views

  5. Connecting old customers to their cpanel and domains after full site reinstall

    By supermanic,
    • 2 replies
    • 1.7k views

  6. Admin Dashboard timing out after update to 8.13

    By auxilex,   
    • 14 replies
    • 8.2k views

  7. Custom Order Form Template for Cloud Slider not working

    By Lauren,   
    • 2 replies
    • 3.7k views

  8. [FIXED] Not able to buy hosting when domain already registered

    By spyrosvl,
    • 4 replies
    • 5.3k views

  9. timestamp on AddTransaction

    By Walking with me,   
    • 7 replies
    • 5.1k views

  10. Clients getting to the /index.php?rp=/user/accounts page allover the client area

    By sweethome,
    • 3 replies
    • 892 views

  11. PHP 8.3 incompatible encoding issue

    By Looper,
    • 1 reply
    • 1.6k views

  12. Cart error problem

    By rcartists,   
    • 2 replies
    • 4.5k views

  13. Preventing Fake Registrations in WHMCS: How to Address This Issue Without Third-Party Addons

    By Tipu Sultan,
    • 2 replies
    • 3k views

  14. Error with Wildcard SSL and WHM cPanel

    By tuthai,
    • 0 replies
    • 1.2k views

  15. No e-invoice? Really?

    By J-B,
    • 8 replies
    • 2.4k views

  16. Account statements don't load

    By sahostking,
    • 2 replies
    • 4.6k views

  17. Failed to decrypt MarketConnect API token.Please check your CC encryption hash or disconnect and reconnect your MarketConnect account.

    By BMC,
    • 0 replies
    • 539 views

  18. Chrome WHMCS Connect problem

    By Nesooo,
    • 3 replies
    • 2.8k views

  19. WHMCS after updating (PHP error)

    By Nermin,
    • 4 replies
    • 5.2k views

  20. 'All Time' income stat reduced slightly

    By TBroMEM,   
    • 3 replies
    • 4.8k views

  21. whmcs and directadmin

    By sahostking,
    • 1 reply
    • 1.1k views

  22. Updating from 8.11 to 8.13 -> Scheduled Actions not loading

    By donostiarra,   
    • 13 replies
    • 9.5k views

  23. Product Short Description (Not showing up)

    By Lairdswalker,
    • 3 replies
    • 1.5k views

  24. Clientarea bug (capcha.tpl)

    By zomex,   
    • 7 replies
    • 8.1k views

  25. Missing unclosed div in Clients Homepage Panel.

    By ThemeMetro,   
    • 2 replies
    • 6.7k views
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