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WHMCS Technical Analyst
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WHMCS SamP last won the day on March 30

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About WHMCS SamP

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    WHMCS Technical Analyst

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  1. Hi @axbriv To install WHMCS, you can use the following process: - Visit https://download.whmcs.com/ - Click Download under the Full Release heading. This will be the latest release version. - Unzip the contents of the .zip file to a folder on your computer. - Rename the configuration.php.new to configuration.php. - Upload the entire whmcs folder to your website. If you experience problems, try uploading the folder in binary mode. - Navigate to the installation script at http://www.yourdomain.com/whmcs/install/install.php to run the installation. - Follow the instructions to install WHMCS. - When complete, delete the installation folder from your web server I hope this information helps.
  2. Glad to hear that this issue is now resolved 🙂
  3. Hello @Tricey A Data not accepted message is a rejection from the SMTP server that would warrant further investigation by your SysAdmin. Most commonly this happens when the sending "from" (SMTP user) address is not authorised. You may consider following our troubleshooting steps in our Documentation that will output some additional debugging data: https://docs.whmcs.com/Email_Sending_Issues#Troubleshooting_2 Perhaps this will give you enough information on how to properly adjust the SMTP server to accept the mailings. The quickest method, however, is likely reviewing the SMTP logs to see why it is rejecting the connection.
  4. Hello @lulzkiller Please enable "Display Errors" under System Settings > General Settings > Other tab, open your browser's network console and attempt to reproduce this issue. This usually indicates that an underlying error is occurring and this process should reveal it. If the last network request has a 500 response code, please copy the information from the Response section as well. With that information, it should be possible to determine the underlying cause and correct it.
  5. Hello @kogweno This indicates that your site key is no longer valid. Please run the following SQL query on your database to disable Captcha globally: UPDATE tblconfiguration SET value = '' where setting = 'CaptchaSetting'; After running this, you will be able to log in and reconfigure those keys in System Settings > General Settings > Security - https://docs.whmcs.com/Google_reCAPTCHA#Invalid_Site_Key.2FI_can.27t_login
  6. Hello @PatriotService Please check your email inbox and spam folders for an email with the subject 'Installation & Configuration Service XXXXX', 'Integration Service Order XXXXX'. Once you have located that email please follow the link and fill in the online form. Doing so will open a ticket with the correct Service department who will then be able to process your service order as soon as they can.
  7. Excellent. Thank you for the update! 👍
  8. Hi @xister This error occurs when running the WHMCS 8.X cron with a PHP version that is not supported - https://docs.whmcs.com/System_Environment_Guide#Version_Compatibility_2 Please switch to at least PHP 7.2 and then try again.
  9. Hi @Vander Host I can confirm this is an issue of which we are aware and that case #CORE-16087 is open with our developers in order to have this reviewed for future releases. I apologize for the inconvenience, and appreciate your patience as we work to resolve this.
  10. Hello @VirtualC The System URL setting has always needed to match the URL you are actually using for various functions to work. If you change your URL in any way, please ensure this value is updated under general settings as well.
  11. Hi @CryptedBox To resolve this issue, please update your Storage Settings to use valid settings - https://docs.whmcs.com/Moving_Storage_Locations
  12. Hi @Dan DeRienzo I would recommend reviewing our troubleshooting guide here: https://docs.whmcs.com/CPanel/WHM#Action_Failed_Unable_to_auto-login._Please_contact_support
  13. Hello @PSELFEXT Log in to your WHMCS database management panel (i.e. phpMyAdmin) > Select your WHMCS database > and run this SQL query replacing `https://www.yourdomain.com/whmcs/` with the actual path to your URL UPDATE tblconfiguration SET value='https://www.yourdomain.com/whmcs/' WHERE setting='SystemURL';
  14. Hello @mf70 To debug the cron job, please follow our instructions at https://docs.whmcs.com/Cron_Job_Issues#Run_the_cron_job_from_the_server_command_line_with_debugging_enabled You can read more about these errors, and how to resolve them, on our website at : https://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing https://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting
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