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WHMCS SamP

WHMCS Technical Analyst
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WHMCS SamP last won the day on May 9 2019

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About WHMCS SamP

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    WHMCS Technical Analyst

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  1. Hi @zmen I have attempted to replicate this issue, however I am unable to reproduce the described issue on my end. I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, and FTP/cPanel access etc.
  2. Hi @ca202093 The WHMCS automatic updater is a PHP application which needs read, write, create and modify permissions on all of the files shipped by WHMCS. There are so many different configuration and setup factors which can affect this, and many of the configuration requirements are dependant upon your specific setup, so your host or server administrator is best placed to advise you on how to resolve these. If you do not have or are unable to contact them, we have some generic information available here which can help in many cases:http://docs.whmcs.com/Automatic_Updater#Permission_Errors If you are having an issue with the Automatic Update utility, then you can also manually update your installation - https://docs.whmcs.com/Updating#Performing_a_Manual_Update
  3. Hi @BurakSen, We do have a hotfix which addresses a number of payment method issues in 7.8.3 - To begin with, can you please apply the hot fix and see if it corrects the problem? To apply the fix, download the zip file from the link above. Extract the contents and upload to your WHMCS directory overwriting the existing files. Please take appropriate file/database backups as necessary before applying.
  4. Hi @Burti I have attempted to replicate this issue, however I am unable to reproduce the described error on my end. Please see my screen recording here: https://www.dropbox.com/s/ziok7utphkn790l/2019-10-16_18-04-45.MP4?dl=0 The reason this code may have worked in the past but not in 7.8 is that due to the more structured nature of the Pay Methods, the requirements and design schema of module is more strictly adhered to in order to use the correct Pay Method or potentially multiple available options.
  5. Hi there. This is not an error generated by WHMCS, but instead is being generated directly by your web server. There can be many reasons for such an error, including, but not limited to: - File and/or folder ownership - File and/or folder permissions - mod_proxy - mod_security If you are uncertain of how to resolve this 403 error, then I would recommend reaching out to your server administrator or hosting provider so that they can look into this for you.
  6. Hi @Ferreirrex Looking into this I can see that the issue is being caused by your custom order form template. Therefore we recommend switching to Standard Cart or one of it's children via Setup > General Settings > Order tab: https://docs.whmcs.com/Standard_Order_Form_Templates#Templates :)
  7. Hi @wesley98morgan The 'Could not instantiate mail function' error means you are using the PHPMail() 'Mail Type' option. The PHP Mail function uses the servers "mail" function which is not always reliable, nor does it generate a friendly error. Could not instantiate mail function means that when attempting to send the email, the server rejected it. Switching to SMTP under Setup > General Settings > Mail tab would allow you to have more descriptive errors when an issue does occur and is usually more reliable when sending emails. The $smtp_debug line can then be added to the configuration.php file to see the full log from the server: http://docs.whmcs.com/Email_Sending_Issues#Troubleshooting
  8. Hi @Toobaali Could you please empty out your templates_c (template cache) directory and then test again?
  9. Hello, @AMr Are you using cloudflare? If so, please add the Cloudflare IP ranges seen here https://www.cloudflare.com/ips/ to your Trusted Proxies inside WHMCS at Setup -> General Settings -> Security. You can read more about this here: https://docs.whmcs.com/Trusted_Proxy_Settings
  10. Hi @Vinicius Abreu This type of error usually occurs due to missing files or mismatched file versions in your installation. A fresh upload of the stock WHMCS full release files, overwriting existing files, should resolve this :)
  11. Hi @dotScot Domains I am not able to reproduce this issue on my local installation of v7.7.1. However, we would be more than happy to investigate this further. Could you please open a support ticket with access credentials so that we can investigate this on your server?
  12. Hi @BunnyBloYT_Hosting Please download the latest full release of WHMCS from our website at https://download.whmcs.com/ and extract the google_analytics addon directory from it, and then upload it to the correct location (modules/addons/google_analytics) on your server.
  13. Hi @dxer I can confirm that the cron will catch up and generate any invoices that failed to generate previously. I would recommend opening a ticket so one of our Technical Analysts can take a closer look.
  14. Hello @Yavuz Selim Moving WHMCS is a pretty straight forward process. The relevant documentation can be found at https://docs.whmcs.com/Licensing#Moving_WHMCS
  15. Hi @Sammyjane Could you please open a support ticket with access credentials so that we can investigate this on your server? Thank you.
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