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WHMCS Technical Analyst
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WHMCS SamP last won the day on May 9

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About WHMCS SamP

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    WHMCS Technical Analyst

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  1. Hi @wesley98morgan The 'Could not instantiate mail function' error means you are using the PHPMail() 'Mail Type' option. The PHP Mail function uses the servers "mail" function which is not always reliable, nor does it generate a friendly error. Could not instantiate mail function means that when attempting to send the email, the server rejected it. Switching to SMTP under Setup > General Settings > Mail tab would allow you to have more descriptive errors when an issue does occur and is usually more reliable when sending emails. The $smtp_debug line can then be added to the configuration.php file to see the full log from the server: http://docs.whmcs.com/Email_Sending_Issues#Troubleshooting
  2. Hi @Toobaali Could you please empty out your templates_c (template cache) directory and then test again?
  3. WHMCS SamP

    logout automatically

    Hello, @AMr Are you using cloudflare? If so, please add the Cloudflare IP ranges seen here https://www.cloudflare.com/ips/ to your Trusted Proxies inside WHMCS at Setup -> General Settings -> Security. You can read more about this here: https://docs.whmcs.com/Trusted_Proxy_Settings
  4. Hi @Vinicius Abreu This type of error usually occurs due to missing files or mismatched file versions in your installation. A fresh upload of the stock WHMCS full release files, overwriting existing files, should resolve this :)
  5. WHMCS SamP

    Client login at checkout not working

    Hi @dotScot Domains I am not able to reproduce this issue on my local installation of v7.7.1. However, we would be more than happy to investigate this further. Could you please open a support ticket with access credentials so that we can investigate this on your server?
  6. WHMCS SamP

    I deleted Google analytics by accident

    Hi @BunnyBloYT_Hosting Please download the latest full release of WHMCS from our website at https://download.whmcs.com/ and extract the google_analytics addon directory from it, and then upload it to the correct location (modules/addons/google_analytics) on your server.
  7. WHMCS SamP

    Cron job question

    Hi @dxer I can confirm that the cron will catch up and generate any invoices that failed to generate previously. I would recommend opening a ticket so one of our Technical Analysts can take a closer look.
  8. Hello @Yavuz Selim Moving WHMCS is a pretty straight forward process. The relevant documentation can be found at https://docs.whmcs.com/Licensing#Moving_WHMCS
  9. WHMCS SamP

    Can't access billing section via cpanel

    Hi @Sammyjane Could you please open a support ticket with access credentials so that we can investigate this on your server? Thank you.
  10. WHMCS SamP

    PHP 7.3

    I have opened a Docs case to have this updated. Thank you.
  11. WHMCS SamP

    PHP 7.3

    Hi @yggdrasil PHP 7.3 is supported by the latest available version of WHMCS 😊 - https://docs.whmcs.com/System_Environment_Guide#Version_Compatibility_3
  12. WHMCS SamP

    Apple email sending problem

    Hi @ROQ Please note that there are multiple reasons why your emails may be sent to a spam folder or rejected, most relating to server configuration. WHMCS Email templates in themselves should not trigger any standard spam rules currently. As all IP addresses have been recycled or reused, it is possible that at some point in time your mail server IP address may have had a bad reputation, or if your mail server is in a shared hosting environment(or similar to one) other users mail habits can affect your reputation as well. Here are a few guidelines to help with this issue: 1.Check your mail servers IP to verify it is not listed in any black lists at https://mxtoolbox.com/blacklists.aspx 2.Contact your web hosting or mail server provider for investigation into your IP reputation. They will be able to contact other email providers on your behalf. 3.Verify your domain has an accurate and strict SPF record setup, as well as a correct PTR record.
  13. Hi @arsalahmed786 You can use the Product Distribution feature : http://docs.whmcs.com/Product_Downloads_Distribution 😎 To do this navigate to Setup > Products/Services > Edit > Module Settings tab and select the Autorelease module. You will now be able to select the usual auto-setup options such as "Automatically setup the product as soon as the first payment is received".
  14. WHMCS SamP

    How to promote my hosting business?

    Blog posts, Social media (Facebook, Twitter etc.), Email marketing, SEO, Google Adwords, Facebook Ads, Forum posts etc :) You can read more about this at - [Top 11 ways to finding new clients for new web hosting companies]
  15. Hello @postcd, The appearance of the WHMCS software is based on a template system, so you can change almost every aspect of the appearance of the system by editing the relevant template file. Our documentation for this is located at http://docs.whmcs.com/Customising_WHMCS > apparently ticket submitting no longer works Could you please open a support ticket with access credentials so that we can investigate this on your server? Note - Version 6.3 has reached its end of life and no longer supported as per the LTS schedule here: http://docs.whmcs.com/Long_Term_Support#WHMCS_Version_.26_LTS_Schedule I would strongly recommend upgrading to a current version of WHMCS to benefit from security updates, bug fixes and new features.

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