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WHMCS Technical Analyst
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About WHMCS SamP

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    WHMCS Technical Analyst

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  1. WHMCS SamP

    Can't access billing section via cpanel

    Hi @Sammyjane Could you please open a support ticket with access credentials so that we can investigate this on your server? Thank you.
  2. WHMCS SamP

    PHP 7.3

    I have opened a Docs case to have this updated. Thank you.
  3. WHMCS SamP

    PHP 7.3

    Hi @yggdrasil PHP 7.3 is supported by the latest available version of WHMCS 😊 - https://docs.whmcs.com/System_Environment_Guide#Version_Compatibility_3
  4. WHMCS SamP

    Apple email sending problem

    Hi @ROQ Please note that there are multiple reasons why your emails may be sent to a spam folder or rejected, most relating to server configuration. WHMCS Email templates in themselves should not trigger any standard spam rules currently. As all IP addresses have been recycled or reused, it is possible that at some point in time your mail server IP address may have had a bad reputation, or if your mail server is in a shared hosting environment(or similar to one) other users mail habits can affect your reputation as well. Here are a few guidelines to help with this issue: 1.Check your mail servers IP to verify it is not listed in any black lists at https://mxtoolbox.com/blacklists.aspx 2.Contact your web hosting or mail server provider for investigation into your IP reputation. They will be able to contact other email providers on your behalf. 3.Verify your domain has an accurate and strict SPF record setup, as well as a correct PTR record.
  5. Hi @arsalahmed786 You can use the Product Distribution feature : http://docs.whmcs.com/Product_Downloads_Distribution 😎 To do this navigate to Setup > Products/Services > Edit > Module Settings tab and select the Autorelease module. You will now be able to select the usual auto-setup options such as "Automatically setup the product as soon as the first payment is received".
  6. WHMCS SamP

    How to promote my hosting business?

    Blog posts, Social media (Facebook, Twitter etc.), Email marketing, SEO, Google Adwords, Facebook Ads, Forum posts etc :) You can read more about this at - [Top 11 ways to finding new clients for new web hosting companies]
  7. Hello @postcd, The appearance of the WHMCS software is based on a template system, so you can change almost every aspect of the appearance of the system by editing the relevant template file. Our documentation for this is located at http://docs.whmcs.com/Customising_WHMCS > apparently ticket submitting no longer works Could you please open a support ticket with access credentials so that we can investigate this on your server? Note - Version 6.3 has reached its end of life and no longer supported as per the LTS schedule here: http://docs.whmcs.com/Long_Term_Support#WHMCS_Version_.26_LTS_Schedule I would strongly recommend upgrading to a current version of WHMCS to benefit from security updates, bug fixes and new features.
  8. WHMCS SamP

    Issue with reCaptcha

    Hi @Marco Aguilar I am sorry to hear of the issues you are experiencing. I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, FTP/cPanel access etc.
  9. WHMCS SamP

    Module Command Error with cPanel

    Hi @tonyquach The reason you're getting this error is due to permissions settings on your server. The response displayed is not generated by WHMCS, it is only parsed from the response received from your server. You'll want to reach out to your web host or systems administrator to inquire on getting the proper permissions added to your API keys - https://docs.whmcs.com/CPanel/WHM#API_Token_Permissions
  10. WHMCS SamP

    Cron error after upgrade to 7.6.1

    Hi Jonas, I'm glad to hear that your issue is resolved :) Feel free to contact us if you have any questions or concerns.
  11. WHMCS SamP

    Invalid Argument Exception

    Hi @Mark Coates These entries in the logs indicate that a non-existent knowlegebase or announcement page is being accessed. This could either by a web-spider or a automated bot. It is not a cause for concern, but you may wish to review your website links to ensure that there are no dead links.
  12. WHMCS SamP

    2CO Inline bug on 7.6.0 & 7.6.1

    Hi @lfrauseo I've been able to reproduce this issue too. As such I have opened case #MODULE-6858 with our developers in order to have this reviewed for future releases. I apologise for the inconvenience, thanks again for taking the time to report your findings.
  13. WHMCS SamP

    Editing secondary sidebar screws everything up

    Hi @adg273! Please try this code - <?php use WHMCS\View\Menu\Item as MenuItem; add_hook('ClientAreaSecondarySidebar', 2, function(MenuItem $secondarySidebar) { if (!is_null($secondarySidebar->getChild('Categories'))) { $secondarySidebar->getChild('Categories') ->getChild('Search Engine Optimisation (SEO)') ->setUri('https://mydomain.com/seo-packages/'); } });
  14. Hello WHMCS SamP welcome & thank you for joining WHMCS.Community!  Please take a few minutes to review our 


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