How to: remove carbon copy BCC v7.8

[agarzon]

Once again WHMCS is forcing us to use what they think is a good idea and once again they forgot to add an option to allow us to decide if we want that feature or not.

For those who does not want to use the new "CC Recipients" in the ticket system, you can get rid of it by adding this to your custom css:

#sidebarTicketCc {
    display: none;
}

 

I hope this helps you.

[DennisHermannsen]

They aren't forcing you to anything 🙂

You can simply remove the code from your viewticket.tpl 😉

[agarzon]

18 minutes ago, DennisMidjord said:

They aren't forcing you to anything 🙂

You can simply remove the code from your viewticket.tpl 😉

The code is generated and injected dynamically from JS not from any tpl file... nothing to do with viewticket.tpl.  So no experienced coders will find the way to hide that non-optional feature. (optional when comes with a variable or setting that we can control from the panel or configuration.php)

[DennisHermannsen]

Ahh - I see. Alright, that's not the best way to implement it 😅

[DennisHermannsen]

You can disable it using this hook:

<?php
use WHMCS\View\Menu\Item as MenuItem;
add_hook('ClientAreaSecondarySidebar', 2, function(MenuItem $secondarySidebar) {
	if (!is_null($secondarySidebar->getChild('CC Recipients'))) {
		$secondarySidebar->removeChild('CC Recipients');
   }
}); 

 

[zitu4life]

also take a look in settings if helps too. Setup>General Setting>tab Support

[agarzon]

1 hour ago, zitu4life said:

also take a look in settings if helps too. Setup>General Setting>tab Support

No, that option is not related with the template, but how to process the incoming emails.... so is the right solution .

[zitu4life]

make senses have a option to disable it in the configuration. I would not know how to create a hook to. would submmit a ticket for that. 

[DennisHermannsen]

9 minutes ago, zitu4life said:

make senses have a option to disable it in the configuration. I would not know how to create a hook to. would submmit a ticket for that. 

To create a hook, go to your WHMCS installation -> /includes/hooks/ and create a new .php file (name it RemoveCCTickets.php or anything else ending in .php) and paste the code I submitted in my previous post. Nothing more is needed.

[brian!]

5 hours ago, zitu4life said:

I would not know how to create a hook to. would submit a ticket for that. 

and I suspect Support would class that as a customisation and send you back here to ask how to do it. 🙂

Edited September 5, 2019 by brian!

[DennisHermannsen]

1 minute ago, brian! said:

and I suspect Support would class that as a customisation and send you back here to ask how to do it. 🙂 

Well, after they've referred to the official documentation for it 😛

 

[brian!]

1 minute ago, DennisMidjord said:

Well, after they've referred to the official documentation for it 😛

or one of the hook threads on here. 😛