7.1 ticket escalation cron despite having no ticket escalations setup

[CavalloComm]

Ok - so how do we stop it from posting to the activity log every 5 minutes? It makes it hard to look for "real" activity...

[xyzulu]

Ok - so how do we stop it from posting to the activity log every 5 minutes? It makes it hard to look for "real" activity...

You can't without skipping ticket escalations.

[Vox]

Absolutely ridiculous state of affairs which makes the Activity Log useless!

 

Why report that you are running a scheduled job? I know it runs as I set the cron......

 

Why not instead report that ticket "xyz" has been escalated (as a result of the job running) etc? Not just reporting that the job has run... do the developers actually understand what we are using this software for?

 

Please backup your DB's but what I use to get some clarity is an SQL query of:

 

DELETE FROM `tblactivitylog` WHERE `description` = "Automated Task: Starting Ticket Escalation Rules"

 

Hope this helps.

[easyhosting]

i recently had another cron issue which was fixed and this is what i was told regarding this issue

 

Regarding the Automated Task: Starting Ticket Escalation Rules entry, case #CORE-10828 is open with our developers in order to have this reviewed for future releases. Once we resolve cases and push features they are available at our change log, here:

http://changelog.whmcs.com/

[Damo]

We added the following hook and it's working a treat. YMMV.

 

<?php 
/* Delete all references to "Automated Task: Starting Ticket Escalation Rules" from the Activity widget */
use Illuminate\Database\Capsule\Manager as Capsule; 
function clean_ticket_escalation_rules($vars) 
{ 
   Capsule::table('tblactivitylog')->where('description', '=', 'Automated Task: Starting Ticket Escalation Rules')->delete(); 
} 

/* Clean the activity log each time the cron has been run */
add_hook('AfterCronJob', 1, clean_ticket_escalation_rules );

[AffordableDomainsCanada]

We added the following hook and it's working a treat. YMMV.

 

<?php 
/* Delete all references to "Automated Task: Starting Ticket Escalation Rules" from the Activity widget */
use Illuminate\Database\Capsule\Manager as Capsule; 
function clean_ticket_escalation_rules($vars) 
{ 
   Capsule::table('tblactivitylog')->where('description', '=', 'Automated Task: Starting Ticket Escalation Rules')->delete(); 
} 

/* Clean the activity log each time the cron has been run */
add_hook('AfterCronJob', 1, clean_ticket_escalation_rules );

Very useful hook!

[WHMCS ChrisD]

I agree, this is awsome! @damo please add this to the Developers Corner too!