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About Vox

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  1. sign ups disappearing

    Hi Linda, It may be related to a couple of other reported issues (below). Had the invoice been marked as paid and was her status Active?
  2. How to move domain

    Yep, couldn't agree more!
  3. How to move domain

    Hi SamS1, Would you like to share your solution for anyone else on the community that is searching for help on this? Was your solution any different to the WHMCS recommended option: https://docs.whmcs.com/How_To_Guides#Switching_Domain_Registrars Not sure if I agree with changing Contact details like that but that's the recommended solution....
  4. Hi, As far as I'm aware that is the correct behaviour. Anyone else, please jump in if I am wrong..... The customer has created a recurring subscription with PayPal, who will transfer that payment on the set date at the set frequency. I think WHMCS will only cancel the payment from within the admin area (when the service is cancelled) and has no current functionality to suspend it. If you login to PayPal and go to that particular recurring payment subscription you have the option to "cancel", "suspend" or "view history" for that recurring payment. So in your examples above it would be a manual process you would have to undertake within your PayPal dashboard to suspend the payment for the appropriate period.
  5. Hi, Although the Addon is referred to as "New TLD's" in Setup > Addon Modules, the folder that I can see in my install under modules/addons is called "newtlds" not "enomnewtlds".
  6. Hi, Have you tried enabling error reporting to see what the issue is that is causing this: http://help.whmcs.com/m/64764/l/678235
  7. Crons

    Hi, Here's a couple of links that may help: http://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing http://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting
  8. Hi Krokos, It may be an outbound SPAM filter issue. I had an issue like that previously. Please check the links in the thread below.
  9. Also just noticed this in my Activity Log as an error. The unmodified default WHMCS email templates are giving errors such as: As far as I can see, this error is caused/reported when a hyperlink is included within the body of an if/else statement. i.e. removing the hyperlink removes the error......... Come on WHMCS...test your own default templates!
  10. @vinc1402 Try re-applying the Friendly URL's in the General Tab of General Settings (https://docs.whmcs.com/General_Tab) as that seemed to be the cause of my issue.
  11. Hi Alex, Just PM'd you the ticket ID
  12. Hi Guys, For what it's worth, I've never been able to get the App Links working since they were shipped. I always use a "minimally" customised SIX theme as per the docs: https://developers.whmcs.com/themes/getting-started/ After every update I always copy and modify the SIX theme, then try again enabling, disabling, enabling links etc but they always end up at the same "My Details" page of the account. Just tried the standard SIX theme and still get the same result.
  13. Just in case someone finds this thread in a search and is looking for the answer: https://docs.whmcs.com/Licensing#Moving_WHMCS
  14. Equally as baffled at the lack of forward planning at WHMCS Warnings PHP Version Your PHP version 7.0.25 is supported by WHMCS. The PHP 7.0 branch no longer receives regular bug fixes and will only receive critical security updates until it reaches its end of life. We recommend updating to a supported PHP version. Please see http://php.net/supported-versions.php for more information.
  15. Hi Jo, Have you followed the instructions here: https://docs.whmcs.com/Invoicing#Creating_Custom_Invoices

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