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Vox

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Vox last won the day on October 25 2018

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  1. Hi @cmshosting, This may help:
  2. Hi @Anders, Here'a a couple of links that should explain everything for you: https://docs.whmcs.com/Enom https://help.whmcs.com/m/getting_started/l/1113504-configure-the-enom-registrar
  3. Hi @ocastaned, 644 should be ok but the question really is do you know if your cron jobs completing or not? If they are everything is fine.... If not then what do you see in your Automation Settings or the Activity logs? Here are some references for you if you are experiencing issues: https://docs.whmcs.com/Crons https://help.whmcs.com/m/87388/l/1075205 https://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing https://help.whmcs.com/m/64751/l/683269
  4. Vox

    GoCardless Usage Questions

    Hi @WHMCS ChrisD, Found it..... Settings > Invoices > Clients Choose Gateway: Tick to allow clients to choose the gateway they pay with
  5. Vox

    GoCardless Usage Questions

    Hi @WHMCS ChrisD, I've now enabled GoCardless. Any existing invoices for customers still only show the existing credit card payment button and their payment method is still showing on the invoice is credit card (with no option to change this). There is no way I can see to change this logging in as a customer and having just generated an invoice the GoCardless option is not there. Just the clients default payment method - Credit Card. Is there something else I need to enable?
  6. Vox

    GoCardless Usage Questions

    Hi @WHMCS ChrisD and @WHMCS John, Thanks for that. So it would seem the only thing I have to manage is how I would "hide" the Direct Debit option if required.
  7. Vox

    GoCardless Usage Questions

    Hi @WHMCS John, I can see that this is around a year old but the Topic Title suggests it's the best place to ask these questions. The above would suggest that this was introduced in v7.8 but the link to Pay Methods (https://docs.whmcs.com/Pay_Methods) states: 1. The first question I have is about the meaning of "per service": I have clients with multiple services within their account and maybe they want a Direct Debit setup on some of them but pay by Credit Card for others. Is this possible? 2. If that is possible, the next question is about onboarding clients: Their current default payment method would be credit card but how would they migrate to Direct Debit? I guess that the next invoice generated would default to their existing payment method or could they change this when GoCardless was enabled? Or would I have to "invite them" using the GoCardless dashboard or just change their default payment method before then next invoice is generated. The documentation is fairly basic and covers enabling the module with no real reference to anything else (https://docs.whmcs.com/GoCardless) 3. The last question (for today at least) is around only showing this as a payment method for recurring invoices generated AFTER the initial order has been taken and provisioned? i.e. I cannot see any of my clients placing an order for hosting and then waiting for around a week for it to be provisioned..... however, once they are up and running a Direct Debit may be ideal for them.
  8. Hi @WHMCS John When you say "can create a subscription" is that the only "forced" option? Can they still choose to pay as a one time payment?
  9. Hi @WHMCS ChrisD How about the existing process of letting the "Customer" decide whether they want to make a one-time payment or take out a subscription. I guess there's a lot of us that use PayPal as our payment processing gateway for credit cards. That way we can have a one-off payment from a credit card/PayPal or a susbscription via PayPal (where the user is required to have a PayPal account). I'm a little confused (and worried) at the moment reading these threads and KB articles in preparing to upgrade to 7.9. Recieving payment is something I definitely do not want to screw up! Sorry if this deserves to be in another thread and I do not want to hi-jack it. I'm just reacting to that comment. Please move it if relevant.
  10. Hi @DennisHermannsen What are the settings for that support department? If you allow tickets to be opened by email it could be that the "bounce" email is opening another ticket. What is the content of the ticket? From your screenshot the subject looks like it is the subject of the bounce email notification.
  11. Hi @itsmir, Yes, that's no problem at all. You can go into the edit server and update the server hostname and IP address and it will update all of your client records with the correct info that are using that server. Don't forget you can check the connection to the server once you've changed it towards the bottom of the edit screen.
  12. Hi @elaminelaaraich, Does it work if you disable ModSecurity? Ask your server admin to check and see if there are any ModSecurity rules being triggered that you need to have whitelisted.
  13. Hi @brian!, Thanks for that. 👍 My community search skills clearly need a lot more work!
  14. Hi @brian!, That's a shame, it could be such a useful function....😞 From my perspective, if I'm looking for a customer with a discrete credit balance of say 17.64, the chances are I already know who the customer is.... Thanks for the tip on the custom report!
  15. When you open the "View/Search Clients" tab there is an "Advanced Search" option. Can anyone tell me how to use the "Credit Balance" field to show all clients with a positive credit balance? I've tried everything that I can think of (e.g. >, gt, neq, etc) but it only seems to work for discrete values e.g. 1 or 22.99 etc I know that I can go to the "Reports" section and start running specific reports for this info and then go back and search for each individual client but this seems a bit of a waste of time. If we have got a specific field shown in the "Advanced Search"I would expect that this is just "basic" functionality - or am I mistaken? Please see the attached screenshot.
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