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About Vox

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  1. HI ksammy2000, Could you accept these before? Or are they new domains that you are offering? Have you checked whois to ensure that they are available for registration? Have you checked that you have the pricing set for them: https://docs.whmcs.com/Domain_Pricing
  2. Vox

    Allow client to upgrade eg. disk space (cPanel)

    Hi @DennisMidjord, The list of currently available addons. See screenshot.
  3. Vox

    Allow client to upgrade eg. disk space (cPanel)

    Hi, Yes, that's what the addon was used for but you will need root access to the server to use this. However, I cannot see this in the list of addons currently available. Will the current Products/Services > Configurable Options not do this for you?
  4. Vox

    Logo Issues

    OK, well have you placed your logo.png file in there? What result do you get? https://developers.whmcs.com/themes/customising/
  5. Vox

    Logo Issues

    Hi, Replace the WHMCS logo at /public_html/assets/img/logo.png with your own version, clear your browser cache then refresh the page and you should see it.
  6. Vox

    Logo Issues

    Hi, No, it should be placed in /public_html/assets/img
  7. Vox

    Logo Issues

    Hi Ambarella, If you have replaced the file at /assets/img/logo.png with your own file and it is spelt in lower case with no spaces etc try clearing your browser cache and reloading the page.
  8. Hi @gravel There are also some step by step instructions here: https://docs.whmcs.com/Licensing#Moving_WHMCS
  9. Hi @doublet, You can create a custom invoice as per the instructions here: https://docs.whmcs.com/Invoicing
  10. Hi, So is this all clients or just the one client? Have you tried to login to cPanel from their product page within the Admin Area? If that doesn't work they may have changed their cPanel password.
  11. Vox

    remind me about old modules to remove

    Hi, Yes, they are listed here under the section Deprecation & Removal Notices: https://docs.whmcs.com/Version_7.6.0_Release_Notes
  12. Vox

    My account email notifications

    Hi itsonlyme, Had you made any changes to WHMCS config or updated versions before you noticed this? Have you (or your host) made any changes to server config? Are you using any email spam filter on your emails? If so have you checked your junk folders/settings? Some troubleshooting tips are here: http://help.whmcs.com/m/troubleshooting/l/678803-troubleshooting-email-sending-problems and https://docs.whmcs.com/Email_Sending_Issues
  13. Hi Mishra, Are other emails being sent? Have you checked your activity log (Utilities > Logs > Activity Log) for when a ticket is opened? Have you got the "Support Ticket Opened" email template in Setup > Email Templates? Have you double checked the setup as per https://docs.whmcs.com/Support_Departments and https://docs.whmcs.com/Support_Tickets? General email sending issues are also covered here https://docs.whmcs.com/Email_Sending_Issues
  14. Hi Mishra, When you setup your Support Departments (Setup > Support Departments) what are the Autoresponder settings? If you uncheck the box WHMCS will automatically send out a reply exactly as you wish. https://docs.whmcs.com/Support_Departments Also see screenshot.
  15. Vox

    Cancelled Domain Renewal Invoice

    Hi aegisdesign, If you have this disabled in Setup > General Settings > Domains. I totally agree so report it as such: https://www.whmcs.com/members/bugreport.php I totally agree with that also. Nothing worse than a confused customer who gets an invoice with several items on it including a domain renewal only at a later date to have that removed and the balance altered on the WHMCS version of the invoice with exactly the same invoice number.............

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