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Vox

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Vox last won the day on October 25 2018

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  1. Hi @WHMCS John, I will explain what a HUGE car-crash this is at the moment... I have a client who has transferred their domain registration to me. However, his site is currently hosted elsewhere but also subsequently redirected to another site. In his client area it is showing a Green Padlock for the domain. His final destination site does not support https and there is no SSL installed (which he wants). It would seem from doing an SSL check that you are picking up the server SSL of where the redirect is in place. He is asking me now why he is getting a Green padlock but cannot access his site via https Now I'm getting drawn in to a whole load of support issues that are not my making, I do not have the time or effort to waste on this! Are WHMCS now going to provide support direct to this client for me because I do not have the time or the inclination. WHAT AN ABSOLUTE FARCE.
  2. Hi @Superjedi, In Setup > General settings have you got both the Domain and WHMCS System URL set to use https? Have you tried different setting for Friendly URLs?
  3. Hi @ZeProf2Coding, Yes, it is. Each Admin has their own signature and you can put exactly the same under each one.
  4. Hi @Superjedi, Have you visited https://example.com directly in your browser and "clicked" the padlock to check that the certificate is valid for https://example.com?
  5. Hi @ZeProf2Coding, Just add your Support Ticket Signature as described here: https://docs.whmcs.com/My_Account#Support_Ticket_Signature
  6. They cannot be serious!!! WHMCS has every right to make money from offering value add services. But OFFER the service to users who want to take them but please do not try to FORCE it onto me or my customers...... I could not agree more! I have used WHMCS for quite some time now and have overlooked the odd frustration, as it performs an essential part of automating the process of managing a business and on the whole does that fairly well. However, directly interacting with my customers for their financial gain and talking that control out of my hands may be a step too far. I do not use Market Connect as (I guess like a lot of other users here) I either include or offer these products (or their equivalent) in my services already. If I have to make interventions (or maybe I cannot) to remove any confusion or "clutter" for my customers, that is creating a whole chunk of work that I do not need or want to do. Is the WHMCS strategy to really back users into a corner? Do your business through us or go elsewhere and use another software solution? Because that what is looks like to me..... So, I either just accept it (.... no), do not upgrade to the next version (.... not really sustainable in the long term) or use another solution. Let me think 🤔
  7. That is why I wait for the WHMCS "live customer testing" period to advance for a month or so until things stabilise at which point they have either produced a maintenance release or a bunch of hot fixes. I agree entirely! But they want you to use their Market Connect to resell their SSL's. The more they can force users to channel their business through them the better.....
  8. Hi @melotel, Have you forced the cron using the guide here: https://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting Or maybe before that there are a couple of steps to check with useful guides here: https://help.whmcs.com/m/automation https://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing
  9. Hi @Dale Schibbelhut, Have you set your cron to run every 5 mins? What do your logs say when you review them and what does your automation dashboard show? There is a useful guide along with troubleshooting tips here: https://help.whmcs.com/m/automation
  10. Hi @Mac78, I had exactly the same back in May with no timeline on the resolution from ENOM. It would seem that ENOM have had major issues since the GDPR compliance work they undertook back in May with all the *.uk domain names. There are numerous threads on here detailing the various issues e.g. registrant information being changed on transfer, registrations failing etc. It may be worth using another registrar just to get your clients domain registered in the short term.
  11. Hi @pratik_asabe, Have you been through all of the steps in setting up the servers, especially the penultimate point about Test Connection? https://docs.whmcs.com/Servers#Adding_a_New_Server What happens when you do this with the one that gives you the "server not found" error? Also have you setup the server group correctly for each of the products?
  12. Hi @ChristianB, No. https://docs.whmcs.com/Domain_Synchronisation
  13. Hi @pratik_asabe, Sounds like you need to assign the servers into server groups (although the group will only have one server): https://docs.whmcs.com/Servers#Server_Groups
  14. Hi @egrueda, Imunify360 3.7.11 was released last night and testing so far shows that this issue has now been resolved. Although the release notes do not mention the fix specifically.... Thanks again for your help.
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