Jump to content

Damo

Level 2 Member
  • Content count

    654
  • Joined

  • Last visited

  • Days Won

    2

Damo last won the day on December 30 2018

Damo had the most liked content!

Community Reputation

36 Excellent

About Damo

  • Rank
    Level 2 Member

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Hello, This is the first time we have seen this happen, so not sure if it was present before v7.7. A customer called and provided their new card number over the phone. Via the admin area the profile was located, the card details pop up opened and the new card entered. All appeared to work with a success message. Now it's impossible to charge the customer. In the gateway log it shows: UserID => 400 id => cus_XredactedX object => customer deleted => 1 Looking up the customer is Stripe it shows as: This customer account has been permanently closed. Any attempt to charge the customer results in Invoice ID => 999999 User ID => 400 Amount => 60.00 No such customer: cus_XredactedX Trying to update the card, and even removing the paymentgatewayID from the database manually results in: UserID => 999999 token => tok_Xredacted# error => No such customer: cus_XredactedX UserID => 999999 No Stripe Details Found for Update I'd like to know the following: Why does WHMCS issue a delete customer API call? (This should NEVER happen, as it's irreversible) How can we now get a valid customer / token created for this customer? (Any attempt results in the customer being deleted at Stripe, so I suspect I need to manually alter this client record in the database) Can I link a customer created in Stripe to a WHMCS profile? (I added the customer manually into Stripe so that the payment could be processed)
  2. Are you using WHM/cPanel to manage the hosting accounts? If so you can import the accounts from the server(s) and then move them to an existing client or edit the imported client to update it to reflect the client. The import works well but you will need to check the dates, prices, etc.. post import.
  3. I added the hot fix (CORE-12200) and the errors went away but now the View Cart button returns a missing page message. Is something else needed beyond uploading the file?
  4. System Detected - Full Friendly Rewrite.
  5. Hello, All went well with the auto updater (first time it's worked without issue for us). The screenshot shows which two files are missing, and the resulting JS error. This is when viewing the renew domains page inside the client area and when using the default Six template and the standard_cart order form. Thanks in advance for your assistance.
  6. Hi Corey, No, no answer was forthcoming. I talked the customer through updating their details after logging in. We haven't had to updated any card details since but never got an answer to why WHMCS deleted the client at Stripe instead of just removing the linked card.
  7. Nov 2 to Oct 28 is not a long time. The english.php file you sent was still the older (incorrect) one. I don't expect support here either. I posted here because you have sent emails in the past asking for us to post reviews and I figured that this forum would be a good place for other potential customers to see how you interact. The module is good and we are happy with the way it functioned up until the last release.
  8. Thanks for updating the demo version on your site. I've just downloaded 3.2.0 again from your client area and the english.php file has been updated to include $_ADDONLANG['multicurrency'] = 'Multi Currency'; That appears to be the only difference in files. The original zip I downloaded didn't have this line and the file sent by support didn't contain it either. I note that english.php is dated 28 Oct and the original download it was dated 1 Aug. Clearly it was missed and has been subsequently added. Why not just say that and supply an updated file? Once the incorrect CDN library reference is removed it will be working as expected.
  9. It does stop the module from working, look at the screenshots that were sent. The support person also confirmed that it wasn’t working on their install. The form fields dont appear so values can’t be changed. How can that mean that it still works? Your demo site with this module doesn’t have this version installed. I checked that before writing in.
  10. WSA support confirmed that this release has a bug it in but no hotfix available, nor an eta on a fix. We’ve been happy with the module and support up until this point. Can’t understand how a bug that stops it from working can be acknowledged and a customer being told to wait for the next release - at some stage in the future.
  11. Oh perfect. Thanks! I didn’t know about {debug} but it makes sense given it’s Smarty based.
  12. Hello, Has anyone implemented a way to show the card type and four digits of the credit card used for invoice payments? We would like to do three things: If no card is on file display a note on the PDF invoice / email template / print invoice. If a card is on file display the card issuer and 4 digits on the PDF invoice / email template / print invoice. As for #2 display the same information in the transactions table below the transaction ID. I was not able to find any template variables so suspect it may be a direct call to the database to look this up. Thanks, as always.
  13. Yes mustardman the old files were removed when we switched over to the WHMCS included module. It's all been working fine up until two days ago. Andrew there are no notices on the config page either. I'll open a ticket and get support to look in to it.
  14. Hi Andrew, I tried the clear button as any attempt to update the card details resulted in a remote storage error (contact support). The gateway log shows a message to say that the customer (cus_9999) doesn't exist. When I look the customer up by email in Stripe it shows nothing but when I look in the logs it shows the customer as deleted. Now I can't add a card for this customer. Why isn't the card removed, and not the customer deleted? How do we now get a card stored this customer? We used to use the free Stripe integration before converting to the WHMCS supplied gateway and it didn't work this way. Right now we have a customer that is unable to pay by credit card.
  15. When trying to update a customers card via the Admin area the customer is deleted from our Stripe Account. The logs show an API call that updates the card followed by an immediate call to delete the customer.
×

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated