Damo

Have you considered SupportPal as an alternative to Kayako? It's actively supporting WHMCS, the integrations are so clean and seamless. We dropped Kayako when they forced their cloud system upon customers. Best move we ever did.

Instead of modifying the template you should create a child template. That way your changes won't get overwritten when an update comes out for Twenty One.

Both options are available. See the documentation here https://docs.whmcs.com/Affiliates At the product level you can set it to One Time if that's what you want to do.

I never said it wasn't looked at, and 'complete and utter rubbish' is a tad emotive. Historically speaking, and there is no way logically you can deny that, the feature request system has not been the place to get changes made. An updated client theme / bootstrap is by no means a recent request. And I'd like to get you started on the feature request/vote system - you've been here long enough, and as the community manager, that's done a lot of good things I'd hope that a more user (paying clients 'community') friendly system would get implemented. I appreciate that very few of the client base will visit the forums and / or the requests site but GIGO still applies.

You're joking yeah? A feature request that requires yet another login and historically the last place that WHMCS looks at. I appreciate the reply but towing the companies line is a tad insulting. Shame on me for offering a users perspective.

It would be great to be able install a hot fix from within WHMCS. The built in updater could be used seamlessly to do this. Manually patching before the next release is cumbersome and inconvenient.

So you'll have extra resources available for support / questions / issues / hot-fixes for the release? Umm , probably not given the time of year. But let's not that get in the way.

And more. Changing the contact details (under profile) doesn't update the 'user'. So if as an admin you change the email address it has no real effect only a semi-cosmetic one. All emails still go to the first 'user' instead of the profile that was updated.

And adding to this the 'Client Activity' widget shows the main user profile as being used to login. Not the user. Again, this incorrect. It should be showing which user of the the client has accessed the account.

8.0.4

Hello, There appears to be no logging (Log or Emails) in a client account when a user in invited to an account. Is this a bug or an oversight? Be able to audit / track this is very important.

Would you not be able to locate all the strings in the English file? As mentioned by Brian they would have 'ox' in the string name so maybe easy to search for them that way.

It's a reasonable business decision to not exclude 'legacy' (non recurring income) access by default. But to deny it a reasonable cost is the insulting part. That's bloody frustrating and annoying but their business is focused on improved revenue. And as license holders we are realistically liabilities. WHMCS has moved on from its original user base, and if it's no longer fit for purpose then they're ok with that.

https://blog.whmcs.com/133600/announcing-new-improvements-to-your-customer-experience

I'd like to see owned license users that have an active support subscription be able to access chat support. We invested early and continue to pay a subscription. There's currently no way to get live chat support unless we abandon our investment and pay a monthly premium.