CavalloComm

Was there a resolution to this? Our system is stating a connection error with the license server even though it tests fine and one of our partners is having the same issue and opened a ticket and got a reply that WHmcs is aware of a license server issue?

We have some escalation rules to actually close out tickets (not using the other type of auto-closed) - because it depends on the queue they are in. We are on 7.1.2, and I do see when running the cron.php with a --force -vvv that it states it's running the rules, but they just stopped working a few months ago. Anyone else having issues? It seems to be ignoring all the rules.

We are attempting for the first time to use the Autorelease module on a "service" product, in turn to open a ticket. Is there any way to actually make it state more information in the ticket as to what actually was ordered? As of now, the subject just says "Service Provisioned" and the content is "Service ID # XXX was just auto provisioned" Is there a way to have it contain more info than this? Like what the product was or something to that effect? Has anyone done this?

I opened a bug report - wondering if we can get this fixed.

Ok - so how do we stop it from posting to the activity log every 5 minutes? It makes it hard to look for "real" activity...

Will this stop it from posting to the log since I have been running this separately?

This is not a solution? We actually USE ticket escalations, so we run that CRON job every 5 minutes or so, and the log is FULL of this - so we can't really see what happened before? I don't want to skip them at all. Question also would be - do we still need a SEPARATE cron for ticket escalation anymore? (Such as this: crons/cron.php do_escalations) or does that run with the main cron every 5 minutes and does not log? Perhaps we are doing this by running it separately?

I get the first one like above, then a second email stating that the job completed successfully. My email is offsite using SMTP, and I am using Linux Plesk

I have this same issue

We upgraded to 7.1.1 and PHP7, and all of a sudden iWHMCS seems to have a problem. You can login just fine, and get the main stats page, but the minute you tap on "Support", the app crashes. Also you can go to billing, and then when you tap on one of the links from there like invoices, it crashes. We've restarted our phones, and even reset the accounts, and it still does this. Can't find anything in the logs on the server related to this, although can see a 200OK when the app tries to hit the api.php file under includes. Not sure whether this is a 7.1.1 issue or PHP7 Issue at this point. Anyone else have this problem?

Can this be worked out on the V4 template instead of "Blend"?

I opened a ticket on this today

We are using 7.0.1 It seems that modifications to the Support Ticket email templates no longer pull in anything from the subject line. It seems to be only placing "[Ticket ID: XXX] {$ticket_subject}" in the email subject line. We had ours modified to also show the status, and such. Is this a bug?

We are using 7.0.1 Has anyone noticed that when a user fails login, and it's a "Client Contact" - it's linking to a different client all together. It seems it's reading from the 'id' field of the client contact table, but links over to the 'clients' table, therefore when you click on it, you get a different client altogether.

Has anyone noticed that when a user fails login, and it's a "Client Contact" - it's linking to a different client all together. It seems it's reading from the 'id' field of the client contact table, but links over to the 'clients' table, therefore when you click on it, you get a different client altogether.

Thanks! I do see a response back from the NameSpinner, it's just not displaying. I'll revert back my template, and see if it works out of the box, it could be a modification of the template itself.

Is anyone else having an issue with the Domain Search not working at all, either in Standard WHOIS mode or Namespinner Mode (Using ENOM as example). I see it drop down and say "Searching", but then never comes back with anything at all, whether available or not. No changes have been made to our API, with the exception of us upgrading from 6.1 to 7.0.1

OK, but it does work just without the load?

Does this support Plesk Windows servers as well?

OK - here is a good answer to this. We import our transactions to QuickBooks.. and for that, QuickBooks requires a unique ID, otherwise it will fail, and not import. What I do is add a dash, and the date at the end, like DDMMYY or something

Did anyone else get a Marketing email from a company called Telemoip? Mine came in around 2:30AM Eastern Standard Time (USA), and the subject was "Limited Time Discount ( whmcs voip module)" I never heard of this company, and never gave them permission or our email address to spam us or add us to their mailing list. I suspect they found a copy of the exploited WHMCS databased perhaps, or it was given to them in some fashion. Would love to know if I am not the only one that didn't sign up for this.

I just saw your response - Very interesting! Never knew this! Excellent.

I setup the new ReCaptcha according to instructions, and it's very bizarre that sometimes it works, and sometimes it shows the old one with the big SPAM BOT box it in. If I refresh the home page with the domain checker in it at times, it will show the new "I am not a robot" checkbox, but other times, redirecting home does not. I haven't caught yet whether it has something to do with running in SSL mode or non-SSL, or it has something to do with rewrite. Is anyone else seeing this?

I had some modules from them, and they never worked right at all. I will be honest, I didn't have the time to ask for support on them, because I could clearly see they were build outside of the WHMCS format in Admin. I would have stuck with them, AND paid for the yearly maintenance, but they have NOW come out with yearly "subscriptions" - not maintenance. So if you have a module that works fine for you - they want to charge on a yearly basis anyways. I do not like that practice. I am ALL FOR paying for maintenance. (and it's a different tax write off actually in the US) - but a yearly subscription - no, I can't. What also turned me off a few years ago, was that WHMCS built a mod for me, a very simple one to allow for a billable item to have a payment type. It just saved some time when entering those types of items, otherwise you would have to NOT send the email for that invoice, go into the client, modify the invoice, then click send. Was really a timesaver, and WHMCS charged me $25.00 for that many years ago. Modulesgarden wanted me to pay $200.00 for it, and was just upgrading from 5.1 to 5.2. I declined, we went back to the old way of doing it, where we would generate the invoice from billable items, without "sending" and then going in and modifying the payment method the customer uses, and then sending the invoice. Kind of is a pain, but OK. - not for $200 for a small company for a mod that may not last anyhow. In fact, WHMCS gave us the unencrypted code to make the mod ourselves to work with the new version. That was a turn off completely.

Anyone know why it waits for 4 seconds?