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Troubleshooting Issues

Use this board to discuss any issues or problems you are encountering. If you think you've found a bug, please report it here

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  1. Hotfixes   (38755 visits to this link)

    From time to time we make Hotfixes for specific WHMCS releases. You'll find them in here

6648 topics in this forum

  1. 8.13 Update Common Problems and Solutions

    By WHMCS John,
    • 0 replies
    • 4.3k views

  2. Tips for connecting to GSuite for sending mail

    By WHMCS ChrisD,
    • 15 replies
    • 24k views

  3. Opening effective Troubleshooting Issues threads

    By WHMCS ChrisD,   
    • 0 replies
    • 21k views

  4. Dynamic Stripe Gateway adding extra "failed" status entry upon a declined payment - v9.0.9 - 9.1

    By auxilex,
    • 2 replies
    • 328 views

  5. WHMCS 6.3.1 no longer working

    By CCJ,
    • 3 replies
    • 176 views

  6. WHMCS 8.13–9.0.9: Ticket reply editor randomly loses focus and sometimes submits replies

    By Internet.AM,
    • 6 replies
    • 447 views

  7. Malformed link in Socialbee

    By Martin Soluce,
    • 1 reply
    • 142 views

  8. Stripe Dynamic Payments records slightly incorrect payment amounts with currency conversion

    By Juanzo,
    • 2 replies
    • 85 views

  9. With Dynamic Field Translations enabled, Product Duplicate runs until the PHP-FPM/Nginx timeout

    By Martin Soluce,
    • 1 reply
    • 167 views

  10. timestamp on AddTransaction

    By Walking with me,   
    • 8 replies
    • 5.7k views

  11. How can I edit a customer invoice 1 2 3 4

    By DeshiNode,
    • 84 replies
    • 23.1k views

  12. I wish I had never upgraded to 9

    By d4zza,
    • 3 replies
    • 4.1k views

  13. [9.0.3] Staff Dropdown shows blank staff-member entries

    By pRieStaKos,
    • 7 replies
    • 1.8k views

  14. Peppol e-invoicing roadmap urgency - Belgium B2B mandate now in effect

    By BENELUX,
    • 11 replies
    • 7.5k views

  15. Analytics tracking notification won't go away

    By Evolve Web Hosting,
    • 18 replies
    • 7.5k views

  16. Plesk Module Hotfix?

    By TheHostingHeroes,
    • 12 replies
    • 1.9k views

  17. Keeps loading and nothing is opening up

    By Brooklyngirl9,
    • 3 replies
    • 768 views

  18. Cleaning out old accounts (based on services and last login), possible?

    By -M-,
    • 9 replies
    • 1.6k views

  19. An Error Occurred - Email Sending Failed

    By drouba,
    • 2 replies
    • 751 views

  20. Doubled Invoice Amount during Renewal Automation in WHCMCS 7.10.2

    By Floprr,
    • 5 replies
    • 1.6k views

  21. issue in downloading ImportAssist from marketplace

    By Remitur,
    • 6 replies
    • 1.2k views

  22. WHMCS Connect Stop Works

    By Bruno de Lima Costa,
    • 1 reply
    • 790 views

  23. Bug: Non-applicable promotion code silently attached to domain on cart renewal, causing incorrect discounts on future renewal invoices

    By Tam Pham,
    • 0 replies
    • 545 views

  24. Error processing cards (stripe) WHMCS 8.13.5 -

    By slim,
    • 9 replies
    • 1.2k views

  25. Clientsummary Error

    By Thiago C,
    • 4 replies
    • 1k views
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